DIRECT TV Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1337655
Dec 18 2016
10:06 AM
Entity: Nationwide
2, Report #573109
Feb 22 2010
11:35 AM
DIRECT TV Direct TV Illigetimate Cancellation fee Internet
Direct TV appears to have a policy of ripping off customers who close their accounts.  In this case, they moved the starting date of my contract ahead to a point where I had to purchase a new remote controller. On this basis, they justified billing me for early cancellation of my contract.They have been resistant to refunding this incorrect billing.  I was told, after an interminable session of telephone waiting, that it would take 3-days.  They did not do that, and upon recontact that 3-days grew to 6-8 weeks!  At this point, they have agreed to a refund in 8-business days, but this issue is still open.They will NEVER get me back into their client base.
Entity: , Internet
3, Report #1291356
Mar 02 2016
10:24 PM
Entity: Nationwide
4, Report #549742
Jan 05 2010
03:23 PM
Direct TV instalation problem Internet
9:05 PM At beginning of post row. I had a installer come by today. The first thing he said to me was that he was going to have to charge me for the installation. (direct TV told me it was free because it was a move) The next thing he told me was I was committing fraud. I asked him what he was talking about. I also said if he wanted to charge me for it he could leave right now since that's not what direct TV told me. My wife had said that I wanted the direct TV set up on the roof of the garage apartment. I also wanted to put a direct TV line in the garage apartment that I rent furnished all bills paid. (so both to my main house and my garage apartment that shares the utilities on the same lot would have direct tv) I had cable installed like that years ago and the cable company said that was legal cause it was all on the same property. (all the utilities are shared with the house and its on the same lot) He said that if I ran a box into the garage apartment and my house It would be illegal. I said OK then just install it in the main house but I am not paying for it. Direct said it was free. I also said I wanted it installed on the roof of the garage apartment where the dish TV dish was installed. The garage apartment is 3 feet from the main house with a clear southern exposure. I can also easily reach that location if I need to adjust the dishl He said they could only install it only on the main house. There is a dish TV installed on the south side of the main house but its right in front of the cedar tree and is 30 foot up where I can't reach it, thats where they wanted to put the dish. I can reach the garage apartment roof easily with a ladder since it has a porch. Anyway they said they could not install it, then took a box cutter and cut the lines they had all ready screwed into the house and left them still attached. (see pictures) To be fair I was angry at these installers and I did raise my voice to them much louder than I should have and I am sorry about that. I am not happy with people calling me a criminal when they first meet me. I told them if they were going to charge me for the install they could just leave I would talk to direct TV and get another installer. I KNOW I am wrong on my part in getting angry with these fellows. Who is right about the installation to the garage apartment? Is it OK to install on the roof of the garage apartment and run the cables over three feet and into the main house? If I supply direct TV for my tenant would I be breaking the law? Could I just skip the tenant installation and have it installed to my main house with the dish on my garage apartment and still be legal? (I could just cancel direct TV and go with cable easily or just have the tenant get cable or dish or whatever) Is it right for the installer to use a box cutter to slash the cables and then leave them attached to my house? (see pics)
Entity: , Internet
5, Report #788602
Oct 13 2011
10:49 PM
Direct TV Early termination fees Internet
I called directv to cancel my service and I was told there was an early termination fee for the unsed months left in my contract.  I found this hard to digest when my contract was over a year earlier.  I was told there was a DVR added to my account. I asked who activated the DVR and where it came from and who agreed to the new terms.  At no time did I activate a new DVR nor did I agree to any new terms of service.  Directv was unable to tell me where the DVR came from who authorized the new agreement and when the transaction took placeI spoke with a supervisor and asked them to tell me where I signed or where I verbally agreed or acknowledged any new terms and any proof that I had recieved or activated a new DVR.  Again I add, at no time did I EVER activate a new DVR to my service.  I was told they do not have to prove that I received anything or that I agreed to anything. I then asked well if I had called in and ordered a new DVR I would have had a voice recording of agreeing to a new contract is that correct, I was told that was correct but they had no such recording.  Directv then told me all they have to prove is that it's in their system.  How it got there and who put it there doesn't matter just that it's there and now I owe them.  Directv service was great and I only canceled because I moved.  I would have loved to bring them with me in the future however after this expeirence I would NEVER consider them again and will persuade anyone I can to stay away from them.  I feel as though I canceled so they had to make some kind of money any way they could.  What options do I have, if I don't pay them they just send me to collections.  Doesn't seem as though consumers have any protection!
Entity: , Internet
6, Report #1189649
Nov 18 2014
07:46 AM
Direct tv LIES Nationwide
Nothing but problems with Direct tv right from the start!. They lied to me over and over again. Save yourself the greif and aggravation....Dont even get into this crap!
Entity: Nationwide
7, Report #1180295
Oct 01 2014
11:28 AM
Direct TV Not providing programing promised Nationwide
We have been Direct Tv customers for over seven years.  About a year ago I called and asked about the specials being offered to new customers and was offered HD TV box's with Genie and several movie channels and was told that NFL network was included but it would be better to wait as the season was almost over and was told they noted my account.  I called a few weeks ago and they informed me that they never said that and basiclly called me a liar.  I asked if they kept recordings and they replied yes but they would not be able to obtain it.  Now I'm roped into a two year contract and they refuse to follow thru with the deal I signed up for.  I want to find another provider as I do not appreciate being called a liar!!
Entity: Nationwide
8, Report #1023889
Mar 05 2013
01:41 PM
Direct TV Liars, Liars, Liars Internet
Direct TV are some liars who mislead customers into thinking they are going to get a deal and save money only to change and pretend to have insomnia when you get your bill and see outrageous charges on it. I plan on filing a complaint against them for false information with BBB-Better Business Bureau. $25 a month for a Genie on top of your cable bill? Who does that? Why wasn't this told to me beforehand? Because Direct TV are liars and con artists that's why. My services are always out and I have to go through hoops just to get a credit for it. Stay far away from this bootleg company. I'm tired of consumers, such as myself, getting jerk around by these greedy companies, such as Direct TV.
Entity: , Internet
9, Report #1359987
Mar 06 2017
08:14 AM
Direct TV Billing rip off Nationwide
I closed my Direct TV account in October, 2016, because I moved. The account was paid in full and the equipment returned. Today I received a bill for $5.28 for New Charges of a movie.  So I called and spoke to someone in India who explained that I was being charged for a movie I ordered in September!  I don't think so (based on movie title)!!!.  I demanded they remove it from the bill and she said she did.  I wonder how many people just pay this sort of thing just to get them off their backs? They could make a fortune ripping people off like this.
Entity: Nationwide
10, Report #547364
Dec 30 2009
12:39 PM
DIRECT TV Direct TV Thievery Internet
I have been a Direct TV customer for about 8 years. I recently was unable to pay my bill in the amount of 151 dollars. I allowed the service to be interrupted and planned to re instate it when I was back on my feet. I had had surgery and got behind on some of my bills. Approximately 22 days after the service interruption, I was charged 395 dollars from my checking account. This charge was without my consent or knowledge, and caused quite a few checks to bounce because of it. When I contacted the company, I was told that it was in my service contract that they could do this for nonpayment. The money charged was for the 3 boxes that I have from them plus 151 dollars I owed them. I think this is outrageous considering I have been a good customer for 8 years. Also, I never received so much as an e-mail warning me that this would take place, unless I paid the money owed them. If so, I would have tried to work out a payment plan to rectify the problem.
Entity: Internet, Internet
11, Report #934111
Aug 29 2012
06:45 AM
Direct TV Direct tv rip off Internet
I ordered direct tv services, and when i was layed off my job, i was unable to pay the bill so i had it shut off, then they claim that i owe over $700. And when they tried to take the $700 out of my account and it wasnt there, they cleaned my account out of what was in there. All i get each week is my unemployment. and when i called them, they informed me that there was nothing they could do to reverse the charges. Unemployment is  all im getting right now to provide for myself and my kids, and that was money that i was saving to pay my rent, so i do not suggest anyone go with direct tv, if you have a debit card on your account with them, they are able to whipe your account out until they get the money they claim you owe them, and then when i called them, they acted like i was lieing, very heartless company
Entity: , Internet
12, Report #301365
Jan 18 2008
04:37 PM
Direct TV Direct TV Sucks Cypress Texas
I have sent this our to our community yahoo group appx 4500 folks and will continue to send this out to any and all web sites that I possible can. I gave you the chance x 12+ to correct but you guys are just too big. Direct TV sucks. Poor installation and non English speaking contractors. 1. Contractor at my house for over 9 hours 2. Cut main lines to internet 3. No Speakey 4. Did Not install support arms 5. Did not know basic connections IE digital Optic connection? 6. Very messy and did not clean up mess 7. Left hole in roof 8. Customer Service suggest I work with their Sub-Contractor, I did Not Contract with their sub? 9. Did not install ground wire 10. Called 12+ times and always on hold with customer service appx 15 hours at this point 11. POOR POOR INSTALL AND NOT MUCH TO SAY FOR THEIR CUSTOMER SERVICE 12. I would be pleased to add another dozen or more reasons if requested. Thanks for letting me vent. Paul Direct tv sucks Cypress, TexasU.S.A.
Entity: Cypress, Texas
13, Report #1100321
Nov 18 2013
01:48 PM
Entity: austell, Georgia
14, Report #1054573
May 29 2013
05:58 AM
Direct TV did nothing but lie to me,and costed me thousands of dollars. Direct Tv Connecticut
I signed up for Direct TV at a carnival that I went to. I have been living through hell since that day. This girl named Marisa that works for Direct Tv sold me a package that was suppose to have all the channels I wanted and includes internet (sounded great),so I signed up. She gave me a date & time that Direct Tv was coming to my house to install this. I was so excited to get this new service,and here's where the hell began...DAY OF THE INSTALLMENT-they called me to tell me they were running an hour late,an hour past,they never showed,they called me again to tell me it's going to be another hour,so basically they were over 2 hours late,that wasn't so bad,I understand people do run late sometimes,I do it myself once in a while. Anyways, the man came and hooked up my service,and he moved my internet out of my living room into my bedroom,so I asked him....Am I all set with internet? He said Yes,you are on direct Tv's internet now. I asked if it was going to be as fast as my previous internet company,he said Yes,it will be about the same ok sounded great with me, so I picked up the new tv remote and I put it on my favorite channel, it didn't work, come to find out my package didn't include none of my favorite channels that Marisa told me it would. So the guy that hooked everything up for me,called Direct Tv and signed me up for the package one level above (more money for me) ,anyways,he left. Everything was all hooked up with my new company, things were going good for a couple of days ( I thought), so I called Metrocast (old company) and told them that I want to cancel my accont,because I have a new company, so they shut my account off. All of a sudden my internet stops working. I call Direct Tv and they tell me that they don't even supply internet, they go through AT&T,so they told me to call AT&T. To make a long story a little bit shorter, I had no internet for over 2 weeks. I called Marisa's phone (she gave me her personal # when I signed up) and she did nothing to help, but tell me storys. And then I could never get in touch with her again. I called AT&T,they said direct Tv never signed me up, I called Direct Tv,they didn't want to hear anything about it. I didn't know who to turn to. In the mean time, I needed the internet for my occupation...I was losing thousands of dollars from not working....Nobody cared!!!! Finally yesterday AT&T hooked my internet up, and after all that it's very slow and doesn't support Direct Tv's ON DEMAND I have lived a nightmae since I signed up. I would not have this problem if Marisa would have just told me that Direct Tv doesn't have their own internet. Because if I would have known that,then I would have just kept Metrocast's internet. I recommend to whoever is thinking about switching to Direct Tv....DO NOT DO IT!!!! TRUST ME!!!!!!
Entity: Direct Tv, Connecticut
15, Report #15187
Feb 26 2002
12:00 AM
Direct TV through Pegasus Direct TV back charges ripoff
I have just received a statement from Direct TV through Pegasus. It included over $ 50.00 in charges from Dec. 2000 and Jan. 2001 for pay per view. I called no customer service finally after a considerable wait I talk to someone from another country who informed me these were charges from the past when my telephone line was disconnected. I requested titles of the movies watched with dates and time,he said that was not possible. If it is not possible how do thet know what they are charging me for. I ask him if my phone line had been disconnected how was I receiving the pay per view movies today and they were always on the next current bill. I am not paying anther cent until I get some satifaction on how can I be billed for charges over a year old. His reply to all this was too bad and we can disconnect your service. Watch your satellite statement ever month, who knows what you are being charges for.
Entity: Marlborough, Massachusetts
16, Report #479571
Aug 13 2009
05:45 PM
direct tv direct tv THEFT continues westfield, Indiana
my story same as many others here with a little twist...misled by marketing outfit that direct tv was only tv service here in my apt complex..found out a few months later that cable has been here for years..needed faster internet...cxled direct tv and asked for waiver of cxl fees they refused and deny resposibility of course...they informed me of accessing my bank acct for balance whether i deny them or not... i was told by my bank about the only way to be sure to prevent this is to close debit or credit on file and request new one before the transaction .i have done that and hope it works.. getting hard to trust banks and other companies anymore for accurate info
Entity: fort collins, Colorado
17, Report #477825
Aug 09 2009
08:36 AM
Direct TV Direct TV Install BUYER BEWARE! Lafayette Louisiana Nationwide
What a cluster, the installers cut the cctv cable thinking it was existing RG6 coax. I could live with that and blame it on a simple mistake, but the install was horrible. It was a large installation and covered several rooms. I gave strict instructions to leave existing cable intact and run new home runs to all rooms. The installation of first room went ok, second through six the installers just used existing RG6 to pull the cable through and did not reinstall the F connectors in the wall. I now have several feet of siamese coax bunched up on the walls. The installers left because they had another job to do. COX cable is disconnected, cable modems are out, two CCTV cameras are dead and the last two receivers don't work. This happened several months ago and I ended up repairing some of the screw up. I filed a complaint with Direct TV at that time and nothing was done to resolve or credit my account. Buyer Beware! Imashton lafayette, LouisianaU.S.A.
Entity: Nationwide
18, Report #476359
Aug 04 2009
01:05 PM
Direct TV Direct TV steals Money Stockbridge Georgia
If you have given Direct TV your Bank account information, they will charge an unauthorized debit even though they are NOT authroized to do so!!! Besides lousey service, uncomunicive employees. and ignoring any valid complaints from long term customers. They will steel your money in a heartbeat Change your bank account, close any account that Direct TV is aware of. You can open another account with the same financial instution. It's a pain, but it will stop the THIEVES cold. Squidly Venice, FloridaU.S.A.
Entity: Stockbridge, Georgia
19, Report #600524
May 06 2010
07:03 AM
Direct TV Direct TV Rebates are a SCAM!!! Internet
I signed up online for Direct TV last Fall as they were advertising a great deal: $61.50 a month for the first year (then the regular price of $82.50 for the remainder of the 2-year contract) for HD tv mid-level programing with Showtime.  Considering my local cable company wanted $80.00 for that, I went with Direct TV knowing I would save some money (to the tune of $252.00 for that one year of savings).  Little did I know that they would NEVER send me anything in the mail and would only contact me through my email address I signed up with, which is one I don't check often because I use it only for internet ordering (in other words, it fills up with SPAM quickly).  I only check it when I've ordered something to check on the status of the order.  Well...somewhere in their little scheme of signing up online there is supposedly some notice on there that in order to get in on this special discounted price, I need to fill out a rebate.  That NEVER came up when I called them to verify my order and schedule my installation as the original installer told me he couldn't install at my location as it was too high up and we have a brick house - he would need his supervisor to come.  So his supervisor comes out a day later and we talk about it - he didn't mention the rebate either.  I called the last time before they installed it to go over the package I ordered - NO mention of this supposed rebate was talked of.  Then a month goes by - no bill.  I know I paid the first month in advance, so I wait and see if it comes in the mail.  No.  Another month goes by - no bill.  I get online to my account and voila - I'm past due two months.  Then I notice the price they charged me - NOT the $61.50, but the $82.50!!! I call them to have them correct it.  They refuse, saying I have to submit my rebate.  WHAT REBATE? No one mentioned rebate until this call.  Not the installer, not the installer's supervisor, not the installer who eventually came out and where I signed on the dotted line.  Oh yeah - NO mention of rebate in my contract either!  I tell them, look I didn't know about any rebate, but if that's what you want - fine, I'll do it.  They lead me to a link on their website.  I fill it out.  DENIED.  Apparently I was a couple of days past the 90-day period of time, so they would not honor the rebate now.  I called them to try and work it out, they gave me the runaround.  I had my husband call - same thing.  Always passing the blame to the fact that WE didn't fill out the rebate I knew NOTHING about until after the 90-day grace period.  I called them one last time, today.  I spoke to three different people in a period of 35 minutes.  I thought I was making some progress as the two underlings I spoke with agreed that I was right (yes - they actually said that!!!) and it should be easy enough to take care of.  WRONG.  They put me through to a supervisor named Paul who was dead set against anything to help me.  Look, right now I'm out about $126 from these overcharges, and this is clearly a REAL problem for DirectTv from looking at all the complaints on this website they have involving rebates.  Would it kill them to say yes m'amm, sorry for any confusion, it's fixed and we will credit your account - keep me a happy customer and let me spread the joy about their great company?  Yes, apparently it would kill them because here I am typing this!  I did file a complaint with the BBB as I saw that helped someone so I'm hoping it will help me too.  Look - I like the picture quality of DirectTV, and even living in a VERY windy area that gets really bad rain storms (New Orleans on lake Pontchartrain), I have never lost my signal despite my fears of such.  My only problem with them is their DECEPTIVE advertising and their HORRIBLE customer service. 
Entity: , Internet
20, Report #648043
Oct 06 2010
07:55 AM
Direct TV Direct TV Is A Scam Internet, Connecticut
I usually paid my Direct tv bill online and because of that, I guess Direct tv thought they didn't need to send me a paper bill. In March of this year I went online to pay my bill and noticed a large amount they said I owed. I called the customer service line and spoke to a customer service rep. who didn't speak good english. She told me something about some pay-per-view charges on my account and that was what caused the increase in my bill. The lady read off these movies that I was to have ordered. They were all porn movies that men would watch. We don't have any men in the house and no women who would be interested in watching naked women on tv. The lady was kind enough to waive the charges, which was fine. I also inquired about how to block or turn off pay-per-view so this can't happen again. I got the instructions on how to block any and all channels that required a cost to view and immediately went and blocked those channels and only I had the password. In the meantime, a few months past and every time the wind blew we would lose our signal. This got to where it happened 3 or 4 times daily. So, we decided to cancel our service with Direct tv after having service with them for over 6 years and try digital cable. I set up for the service to be turned off on Monday, July, 12th. I was told to wait to receive a postage paid box to return one of the receivers. By Wednesday of that week I found out the dish was still on, so I called Direct tv back and they told me I wasn't scheduled to be turned off until the 29th of July. I told the rep. that was not true and managed to get it disconnected the next day but because they entered it wrong in their system I owed for an extra 3 days. I didn't feel that was right but I went ahead and paid for those days anyway. I then asked if I owed anything else and they said, no. My account was closed and as long as I return the receiver back with in so many days I won't owe anything else. Then a month later I received an email saying something about my statement with direct tv is ready. I went online and pulled up the account and it said I owed $269.00. I then went to the phone and called their wonderful customer service department and again spoke to a rep. who didn't speak very good english. She told me after receiving the converter box, they checked the card that was inside and it showed I had ordered some pay-per-view porn movies over the past year. I tried to explain to her about the bill I had received months ago and how the charges were false and the rep. I had talked to months before had waived the charges, I had since put a block on those channels, she wouldn't believe me. I talked to her for several minutes then asked to speak to a manager who didn't believe me either. I don't see where I am forced to pay for charges they waived. I don't have any paper copies of these bills since direct tv never would send me a paper copy. When I try to pull up my account online to view past statements, it won't let me because my account is closed. All I have are emails confirming the payments I made. I don't think I should have to pay the latest charges.   
Entity: Internet, Connecticut
21, Report #295212
Dec 28 2007
01:13 PM
Direct TV Never sign for Direct TV services!! USA Internet
1. They will never inform you about changes by mail 2. They will never inform you about automatically be signed for 2 years service contract when you update some of the existing services or when you want to replace malfunctioning equipment and you end up paying disconnection fee when you decide to switch to another TV company without knowing that you were verbally agreed on the phone to have 2 year service contract to your surprise. Of course, they cannot proof it, because it was verbally agreed. Also, you will never get any notification by mail about that as well. 3. If they owe you some money (meaning refund) it takes more then 5 months to send refund to you (or maybe more if you forget to call and remind them about it). 4. Customer service takes at least more than half an hour to finally service you. 5. They are not friendly when you tell them about problems you having with TV 6. They actually were laughing on the phone when I was being upset about not getting my refund after 5 months since I switched from Direct TV to Verizon. 7. Overall, it is a worst TV company I had deal with. 8. So, never ever try to have any deal with this company!!! Shyes Germantown, MarylandU.S.A.
Entity: Internet
22, Report #1138824
Apr 14 2014
05:44 PM
Direct TV Direct TV Rip-off Peoria, Arizona Nationwide
Please do not use Direct TV! They lie about the costs related to the service. Paid over $1128.00 more than I agreed over 24 months. I have finally ended my two year agreement and severed the relationship, upon returning the equipment the company is now contacting me for an additonal $194.00. RUN from this company, not reputable! They do not honor anything they say. Paid over $2000 for basic tv over 2 years, this is twice what I paid my previous provider. I had left them thinking I would save a few dollars during some tough times. HUGE mistake. I am trying to help insure that other people do not make the same mistake that I made. Please stay away from Direct TV 
Entity: Nationwide
23, Report #1098314
Nov 10 2013
10:53 AM
Direct TV rep. offers deals prices & free upgraded equipment. When you get your bill it's higher & they have locked you into a two year deal which we never agreed to.After many hours on the phone it just gets worse. Every rep. gives you different numbers! Now they want $480. for early cancellation fee. I'm cancelling & stopping payment. Be glad to goto court. They are such a fraud. What a hassel.  Look for another service!!
Entity: internet, Internet
24, Report #1139664
Apr 17 2014
12:51 PM
DIRECT TV Direct TV Scam PPV Charge Newark Nationwide
Direct TV Is Not Good TV Provider Service -:( --:( Scam Charge.   I Have Been Scam charge by Direct TV, Every time I return the Receivers. They send back with a statement listed all the pay per view  I never order and even I requested to block on all Pay per view  channel. One time I have to paid $300 plus for the charge. Because I don't have a Proof that I didn't Order it.    People Please watch Out!!! People Please watch Out!!!!        
Entity: Nationwide
25, Report #1305306
May 12 2016
11:03 PM
Direct TV Direct TV scam military family Nationwide
When we moved to Maryland we decided to get direct tv. At the time the sales agent told us when we expressed our concern that we are a navy family that move alot and was not sure if we will be here 2years, she told us that the federal clause protects military families from relocation and deployement and that when we move if we can't have direct tv where we are going, our service will be terminated without penalty. Well it's almost 2 years now and my husband is deploying overseas and my children and i are moving in with my inlaws and they already have cable. I called direct tv and i was told that i will have to pay termination fees to buy out my contract. when i brought up the military clause the agent told me that it is for the active duty member only and that since i was not the one deploying but my husband i will still have to pay. I am very angry that i was not given this information by the sales agent but rather told that military family not active duty personnel where protected on the clause. I am a military wife, my finances isnot different from my husband. How is direct tv apperently helping military families? Direct Tv preys on military families and scam them in my opinion without full disclosure.
Entity: Nationwide

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