DIRECT TV Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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76, Report #1399548
Sep 12 2017
12:34 PM
Direct TV very unprofessional customer service Nationwide
Hello,I have Direct Tv since 2012.I like to believe I am a good customer of you, paying my bill every month in time for last 5 years.Few days ago, I decided to move my TV from one wall to the opposite wall in same living-room.I called Direct TV and set one appointment to have a technician come over to move the TV receiver&recorder and all the wires to the new place (the cables was not long enough to rich the new TV location) and the customer service set the appointment for September 6th between 12.00 pm and 4.00 pm.In September 6th, we do receive a call from Direct TV telling us the technician is running late.Finally, at 5.30 pm the technician ( Michael ) show-up at my house and after he spend at least 10 minutes on his phone in the car ( My husband and I - just watching him!?) he get off the car, set the orange cones around his truck, put on his safety helmet and take a selfie picture, put everything back (the cones and the helmet) in his truck and he says, …”let see the job”.We were in our front yard and watch him all this time. We expect from him to say Hello, my name is ….., show his badge and apologize for being late, or something… (thinks what any man with good manners would do). But… NOTHING !Of course we were upset because after we waiting for 4 hours is not nice to show-up 1 hour and a half late and not even bother to apologize, is rude and not professional at all.My husband ask him to introduce himself and show his badge (which was under his jacket and we can’t see his name) and ask how is possible to be so late when he have 4 hours appointment window. At that point, the technician gets mad and he raised his voice and tells us:“I spent last 4 hours in the attic at the previous customer and now you ask me why I am late?!?  You know what? I don’t even do this job anymore!”He jumps in his truck and left.Of course, we call customer service again, and we talk with technician’s supervisor, named Paul. He was nice and polite, apologizing for this situation and he rescheduled our appointment for September 11 between 8.00 am and 12.00 pm. We specially request to have first appointment in the morning, make sure the technician doesn’t come to our place tired from the previous job.On September 11th, we received a call at 11:17 am - telling us the technician reported his previous job done and he headed to our place.At 2:32 pm I decided to call Direct TV and see what is going on? No one show-up to complete the job.I found out appalled, the technician cancelled my order due to “safety reason”.I called customer service again and spoke with Rein, the lady who answers my call, and she was not able to tell me who canceled my work-order, and I asked for the supervisor on duty. I was transferred to Yui, other lady who could not or did not want to tell me who cancelled my appointment, or who was the technician assigned to do my work-order at this time. I was so frustrated and I asked to talk with upper manager, or someone who is able to answer my question and resolve my problem. Finally, I spoked with Joana, (ID#JC719xRx) who did not answer my question, but rescheduled my appointment for Wednesday, September 13th at 8.00 am.I was asked by all this 3 ladies how is the weather at my location, and I tell them was nice, sunny, 85 degrees, not windy, perfect time to do a 30-45 minutes inside job!!I specially request to talk with technician’s manager to see who cancelled my appointment (is very important to me: my husband take off 2 days from his work already for this mater) and make sure he will take care of my next appointment to be at 8.00 am first job for that day! She says is no one available at that time, but she promised to me she will have someone to call me in same day.Of course no one from Direct TV called me back. I have been very disappointed the way how the management team works.I would like to know how Direct TV will take care of my situation. I am a very unsatisfied customer right now, I am so up-set of this issue and I want to know who canceled my appointment and why. What steps your company takes to resolve my issue and to prevent this situation happened again to other customers.
Entity: Nationwide
77, Report #1358304
Feb 25 2017
10:57 AM
Direct Tv , don't bother West Palm Beach Nationwide
 have Direct TV the Television goes off every time it rains its terrible that signal is lost when it rains and in Florida it rains allot. The TV was off over a hour ..their service is terrible .Direct TV is a terrible company don't bother                
Entity: Nationwide
78, Report #1378565
Jun 12 2017
09:02 AM
Direct TV charged for equipment that was returned. Nationwide
After my 2 year contract was up, I cancelled my service. Two boxes were sent, in which I packed the equipment as requested, and sent ALL of the pieces back. Direct TV said they did not receive one piece of the equipment, (which was in the box) and charged me $193.00 on my credit card. After a phone call, they said they would remove the charge, however, the next month it was charged again! They have removed 1 of the charges, but not the other.
Entity: Nationwide
79, Report #498915
Sep 22 2009
08:22 PM
DIRECT TV Inc Direct Unauthorized Payment Internet
Direct Tv Inc. is a rip-off, I tried to buy a UFC fight and was billed the fight. But, low and behold the representative put my debit card on my account as automatic payment. I did not know until on Sept. 3rd 2009 when I made a payment in the amount of $111.00 for my bill. Later that day Direct took out another payment of $110.16. I contacted someone on the 5th when I noticed my bank account was -$163.42 this is NSF fees and other bills that came out of the account. I talked to someone that told me that my payment of $110.16 would be reimbursed in eight business days. It never happened it is 09/22/09 and I was told by a man named Dustin employee number 417332, that I could sleep on the streets. I am on disability and my money on the first of the month is all I depend on when paying my bills. Now, I guess Direct TV Inc. wants me to loose my home instead of my satellite. What a shame, that a company would do someone like this and not give a crap.
Entity: , Internet
80, Report #1077761
Aug 21 2013
11:28 AM
Direct Tv Att/ Direct tv we recieved direct tv through disconnected direct tv july 2013 and have yet to recieve recovery box kits Nationwide
we had decided to disconnect direct tv due to them charging us for NFL Ticket a service we never authorized forand was placed on our account . My husband was so upset that he decided to have direct tv disconnected on July 26, 2013 , at that time he was told he needed to pay a disconnection fee. My husband reponse was for them to send us out a bill first and then it would be paid . When we received the bill by regular mail we paid  $ 91.22  in full immediately . During this conversation on phone my husband was told 2 recovery box kits would be sent to our street address by way of Fed-ex and we would receive them with 5-7 days. Seven days plus , we never received our recovery boxes  so I called and talked to crystal a agent on august 7, 2013 trying to find out where our boxes were. she stated they were sent back undeliverable, however she will send out another 2 recovery box kits, again by way of fed-ex and should received them by August 19, 2013. We talked about how Fed-ex delivers and I was assured it would be brought to my front door by fed-ex by August 19, 2013. We waited and we still have yet to receive our recovery box kits. So,  I once again called and talked to another agent  and was told according to Fed-ex tracking it was out for delivery and I should receive them by the ending of the day .I waited and again never received them, I waited until August 20, 2013 to call again and have since talked to 3 more agents and 1 supervisor ( Stepanie) . I explained everything to the Supervisorand told her I don't want to be charged in not returning boxes , when I keep trying to get the recovery box kits to return them  and she stated she would send out 2 more Recovery box kits and would note it on my account. she then proceeded to give me Fed-ex Phone number along with the tracking number and told me to call them. I called Fed-ex and was told they dropped it off at local Post office for delivery and they were responseable for getting it to me . I explained once again for the HUMPTEEN time that we do not get mail sent to street address, we get it at a post oiffice and I was assured bt Direct Tv that Fed-ex would bring it directly to my door. Fed-ex stated the boxes were sent back August 16 or 17, 2013 .. I was told I needed to call Post office and check with them, i was told because I have no mail box on street, If I did get them they were sent back as being undeliverable. I was then told to call Direct tv back and get them to add both street address & Post office box to Insure I recieved them. Which I once again did. my husband has since called them also August 20, 2013 that night. He was again promised 2 new Recovery box kits by August 23, 2013. August 21, 2013 , i recived  an animated call from Direct tv stating the 2 components were never sent back and if they were not returned they were going to be Debting my account for the 2 components and it  could cost up to $135.00 per component ,if not returned. I have since called my bank and made arrangements accordinly. If we do not receive our recovery box kits by August 23, 2013 we plan on seeking an attorney. Direct Tv lies to you to get you to subscribe & puts things onyour account without authorization and tries to make you pay it anyways. If thats not enough when you got to disconnect your service they lie to you about sending you the recovery box kits, so you need to pay for keeping them longer and not returning them.        
Entity: Nationwide
81, Report #511835
Oct 19 2009
07:37 PM
Direct TV Satellite Service Ripped off by Direct TV!! Greenwood Village, Colorado
I orderded or was conned into getting Direct TV bundled with AT&T for internet and phone service, April 2009. I have a written contract that the price for all three was to be $99.00 total. I got my first bill from Direct TV for $82.00 plus a big bill from AT&T totaling $150.00. I called Direct(the first of many calls to come) and they said it would be less next month and knew nothing of AT&T charges. The next month I got a bill for $72.00 and another big bill from AT&T.My bill from Direct remained at 72.00 per month which I paid ontime every month and kept records Thank God! June,2009 Direct informed me it did not get my June payment I had sent in Money order form. I told Direct I would call Money Gram and put a stop payment on that money order and get a replacement and send to them I also ask them to return the money order that I'd had a stop payment on to me as Money Gram wanted it for their records .Direct said sure and put a note on my account.I sent Direct the replacement money order July 6,2009. Direct told me they did not get the replacement money order. I ordered copies of the replacement money order front and back and found it was cashed July 10,2009 by Direct TV.I faxed copies of the money order. Direct said they did not get the fax!    I know they did! In the meantime,Direct had found the first money order that I had put a stop payment on and presented it for payment. It was returned not paid.Direct charged my account late fees and a returned check fee, by this time I was not suprised.  I have averaged calling Direct TV for 3-4 day out of every month since I have been a customer.My bill has never been correct. I could not believe a word they said.  it is like one hand does not know what the other is doing! No Communication!! I was getting nowhere with customer service!I cancelled my service Oct8,2009.  Returned their equipment.My credit card was charged $454.57 on Oct 15,2009. I have written to the BBB and FTC regarding these charges I do not owe because Direct has broken their contract.I will fight them with everything I can come up with.I   will not pay this I have also filed a complaint against my credit card because I told them not to accept charges from Direct and  a note  was put on  my account to this effect.  
Entity: Greenwood Village, Colorado
82, Report #386102
Oct 29 2008
03:33 PM
Direct Tv Refer a friend by direct tv is a scam ! ! ! Greenwood Village Colorado
I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, 866-443-8869. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called (10-28-08) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT !!! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right !!! He refuse to fix it, and I told him it was a scam !!! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE INTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait.... Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!!! I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitamate, with promostions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contrats should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into rip offs and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out. Kat lake isabella, CaliforniaU.S.A. Click here to read other Rip Off Reports on DirectTV
Entity: Nationwide
83, Report #494853
Sep 14 2009
06:14 PM
Direct TV Being rapped by Direct TV, heart attack! El Segundo, California
I am a retired grandmother who went up into washinton to stay with my kids and grandkids for three weeks. When I got there I found the kids did not have tv for the kids or internet. So I said I would hook them up if we could find a company that would hook them up in there area for a low price. I had the internet working so went in to see what I could find.The best price was Direct TV which was $29.99 a month. I called them and they said yes it was and they could hook the kids up in there area, great I set it all up. They told me that there would be show time for three month free and I told them no way do not hook that up as I new it would not get cancelled and I would get the bill. I live on a fixed income and would never have agreed to any of this had I known I was going to be put through hell over this. I have about 10 letters from a man with there company trying to get this fixed but alas no.Any way the man said it would be extra for a couple of things that made sense so I said yes which took the bill to just under $45.00......He told me at that time there were some specials that I need to register to get and to make sure I did register before they hooked the kids up. I did register the day before they came out but guess what Direct TV did not send me the confirmation at all.......I found out later that meant I would get no saving and have a bill way more than I could afford.I have called these people but they are a bunch of crooks. I even ask them what it would cost to cancel and was told $400.00 dollars. I about had a heart attack. I have chron's and this has made it so much worse. I tried talking to them today but they just keep saying I did not register in time. I have two witness that I did in fact register in time plus the kids have all the e mails from Direct TV............Now they are saying I owe over 100.00 when this was taken out in July. In July I paid 58.00 and then in August I paid 45.00 which should of taken care of it but when I called she said they had charged me for the show time that was never put on.....This is a con they have going to get people to pay more money......nothing but con and fraud!HelpCharmaine Wallace503-550-0931
Entity: El Segundo, California
84, Report #819846
Jan 08 2012
08:16 PM
Direct TV Centry Link Direct Tv Ripped me off!!! chehalis, Washington
Direct is a rip off. I'll start by saying, I've had 2 encounters with the company. The first was, they diconnected from the complex I was living in, this I didn't know at the time. I called them and they said they'd send someone out to handle the problem. So, after 2 weeks they said i'd have to sign back up and i'll need new cable boxes and they credited me 25 dollars for 2 weeks of no Cable. I tried to send back the boxes and they said my complex manager should have told me to bring my cable boxes in at no charge. We'll they charged me for them and I paid them and I disconnected from them. Secondly, I moved and thought they would've changed but, this was severly not the case. (I think they hired thuggs to handle there business) So I got one of there packages through quest, I paid my bill faithfully and then one day the accused me of not paying my bill. We went round, after round, after round, i finally decided to disconnect after only 6 months. Well, they accused me of never paying a bill at all for direct Tv. I was bundle with Quest told me I was current and Direct Tv said I wasn't. (No wonder quest doesn't carry there service anymore.) My wife paid this bill every month, they accused her lying to me. They tried to send me to collections. They had someone call me and give me 3 months free direct Tv, I said no I had chose someone else to go with(Yea Comcast!). When I talked to them about trying to find out whats going on they said we need to audit your ccount. They also want cards statements from my wife, they blamed everything on her. So I ended up paying there outlandish fees yet again. I paid the fees and they gave me a set mmount and we paid them. Then I started getting calls from them gain saying we owe them this large sum of money. This time I didn't pay a dime, you see they wanted us to pay twice. We weren't going for it! They called and called(I know they have used my phone calls for training purposes lol) and some one in Az threaten to send me to collection. And they did, after 3 months of this i was done. We finally got every thing solved after some one with a little common sense called me and got the bottom of it all. (i don't know who this man was but I thank you) please beware of this company............ there not on the up & up
Entity: chehalis, Washington
85, Report #1105553
Dec 09 2013
11:06 AM
Direct TV Direct TV Bait and Switch Nationwide
When wanting to upgrade to HD, Direct TV promised us that we could get a new receiver and HD service free for life when we stated we were going to DISH. When we got the bill, HD was only for 3 months. When we called they fought us tooth and nail. We threated to leave the contract, and they threatened us with a huge cancellation fee. Direct TV will not honor their agreements. Do not do business with them! If you do- it's at your own risk, as they have proven to be a decietful organization.
Entity: Select State/Province
86, Report #1098588
Nov 11 2013
07:39 PM
Direct TV Direct TV NFL Sunday Ticket Rip Off Scam Los Angeles California
I have received charges in the amount of $37.49 per month for the last four billing periods with Direct TV. These charges are for the NFL Sunday Ticket. I do not watch sports - no one in our home watches sports. As a matter of fact, when I placed the order for Direct TV service, I specifically requested that this particular complimentary package not be included. I have no use for sports channels or features at all. On 9/9/13, I called Direct TV in an effort to reduce my bill, which had somehow increased. I spoke to a customer service representative at Direct TV and during our conversation, asked him to please make sure I did not have any type of sports packages or channels and he assured me that I did not. On 11/10/13, I went online to make a payment to Direct TV and saw the charges for the NFL Sunday Ticket. I contacted Direct er and having to explain the situation numerous times, I was informed by a supervisor at Direct TV, that it was too late to cancel this package, as the season had already started! I don't watch sports so how would I know when a season begins? So, not only is Direct TV unwilling to credit my account for the last four months of charges, they refuse to cancel the upcoming charges for this unwanted package! The supervisor advised that I email their corporate office and ask for the recorded phone calls to be accessed as proof that I requested that this package be excluded when ordering Direct TV service and that I asked again when I called on 9/9/13.This is an outrage and it is quite clear that Direct TV is deliberately deceiving their customers.
Entity: Los Angeles, California
87, Report #1327983
Sep 13 2016
05:10 PM
Direct TV Cydcor llc Direct tv Did not meet bundle agreement Nationwide
 I was approached by a cydcor/Direct TV salesmen and informed that they had a bundle deal of 4 tv for choice package, 75 mbps, and a home telephone for $115/month. He said no install fees or equipment rental. I scheduled the installation and found out from the installation tech that it was a package deal with Direct TV as cable and Cincinnati bell as the Internet and phone. He said that the Internet and phone would be schedule for another time. After waiting a couple of days and not hearing from them I called Direct TV. I was informed that there was a $29.95 install fees and I said that the deal I agreed to had no install fees and told him I wouldn't pay it. He then deleted the Internet and phone portion off my account and told me to call cincinnati bell directly that they would have me in their system. Called cincinnati bell and they said they didn't have no record of me and told me to call direct tv back. I did and got no where, no supervisor available. I waited a few more days called back. I was then told they could only offer Internet service of 5 mbps and no home phone for the $115/month. I told them that I want the deal that I signed for or they need to cancel my service and I was told that they would charge me a cancellation fee of $480. I told them since they are not providing the services agreed to that they are the ones failing to meet the deal and I should not be charged for the cancellation. She then told me that they are provided their portion of the deal as agreed and they have nothing to do with the Internet and phone. I told her that it was a direct tv representative that made this deal and cincinnati bell was not involved when I signed the contract so yes they should be held to the contract or cancel at no cost to me. She then asked if I was cancelling or keeping the account and I told her she needs to cancel with no cancellation fee and after 2-3 minutes she hung up.
Entity: Internet
88, Report #1380602
Jun 22 2017
11:53 AM
Direct Tv Agents of Direct Tv Attempted to bait and switch my account Dallas Tx
This is my experience with Direct Tv.  Around July 2015 I was approached by a Sales person from their authorized dealer. He promised the Premiere Package at the price of their lower Ultimate Package.  We signed what I thought was a conract.  I wrote a check for $39.50. The installer came the next day.  When he was finished, he showed me a one  page agreement to sign.  Luckily I refused, because of the language.  He left and left me a copy of the agreement.  It was 3 pages and it was for the Ultimate.  The installer only showed me page 3.  It seemed the installer and sales person were trying to get people to switch providers without the Knowledge of Direct TV or its authorized dealers: by promising the premier Packaage and attempting to switch people at the installation.  I informed the Attorney General for the state of California.  Their reply was that they did not have complaints on the issue   Direct TV refused to honor the installation agreement, even though it was the onle existing paper work.  Is this the perfect crime?    
Entity: Nationwide
89, Report #1345488
Dec 24 2016
07:47 PM
Direct tv Took money out of my account and I don't have direct tv
 I looked on my bank account and saw that direct tv took 259.43 from my bank account as I don't have direct tv. I let my daughter use my card to make a payment. When I called they told me that I could not have my card removed and they had every right to take the money out of my account. They couldn't talk to me because my name wasn't on the account but they had every right to take my money with out my permission. They refused to remove my card off the account saying they have the right to keep my information but I didn't have the account. I told them they are a scammer and fraud. The hey still refuse to give me back my money.
Entity: nationwide
90, Report #9125
Dec 12 2001
12:00 AM
Prime TV / Direct TV rip-off false advertising
In August 2001, we signed up for Direct TV. We were told that we would receive a $140 rebate for using a Prime TV authorized installer. We were also told that the installation wouldn't cost more than the $140. They advertised that there was Free Installation. We were also told that a $12 Radio Shack antenna would ensure that we received local stations. It cost $250 for the installation and after 3 different antennas which cost $20, $80 and $120, we still had to subscribe to cable TV to get the local channels at an additional $20 per month. Since August 13, 2001, we have been trying to get our Rebate. We have received two letters asking that we send additional documentation (which was already provided with the initial application). I sent everything they asked for three times, only to find out by calling (all day long) for the status of our rebate, that they now required a copy of the cancelled check that was paid to the installer! I was told by the customer service person that if I faxed a copy of the check, as soon as they got it our Rebate would be processed. I called 4 times this morning and finally got a real person (the rudest person in the world) who told me I can not fax them anything and after they received my check in the mail, it would take up to 6-8 weeks to process. I asked for a manager, left a message on his voice mail and have yet to hear back from him. Notwithstanding the billing screwups we have had to endure by them sending our bill to the wrong address and having it returned back to them, then cutting off our service because we didn't pay, charging us a late fee and reinstallation charges which they refused to waive, paying for and never receiving the Direct TV guide, we have been patiently waiting to receive our rebate so we can discontinue service. Additionally, we will fight until the end of time should they try to charge our credit card $150 for terminating service within 12 months. When and how are these people going to be forced to conduct business appropriately? Click here to read other Rip-off Reports on DirecTV
Entity: Southern Pines, North Carolina
91, Report #135612
Mar 19 2005
05:53 AM
Direct Tv false reports of billing Nationwide
Some time around the middle of 2004 i got direct tv installed a few months after i found out that my unit was getting deployed to operation enduring freedom so i called direct tv to cancel under the military provision and it was around early september one day after i paid my bill which was already a month ahead. I was then inform that i did not have to return any of the equipment and should see a refund in the mail of the extra money they recieve. Five months later im still deployed i called and spoke to my wife and she told me that she had just recieved a call from direct tv say i have an outstanding balance. I got the number and called and was only told the amount was $202.00 i then asked the customer service person what was it for and was told that he does not know i would have to write a letter to the collections department to find out. I then informed him that i have not recieved any bills from direct tv since September of 2004 which was already paid proir to disconnecting. I wrote and email to direct tv and a letter to the collections department on or about 1 Feb. 2004 asking for a detail explaination and my entire account history with direct tv, i also asked for them to forward all correspondence to my address here. Just last night i called and talked to my wife and found out that she had just recieved a letter from a Nationwide Credit Collection Company saying i owe a [ast due balance of $120.00 to my direct tv account and that if it is not recieved it will be placed on my credit report. After five months of not having this service all of a sudden direct tv says i owemoney they did not even send a bill or anything say that i owed them money but then just send my info off to a collection agency say i owe them money. Up to this point they have still failed to provide proof of why i owe them. I feel this company is just full of it and unorganized and what is customer service for if all they can do is give you an address to write a letter. Now here i am serving my country and getting ripped of buy people whom i sacrifice my life for. Great now i understand the whole process of pride in america as they screw me. Olonzo fayetteville, North CarolinaU.S.A.
Entity:, Nationwide
92, Report #79291
Feb 05 2004
08:24 AM
Direct Tv rip off Tampa Fl Internet
I have had direct tv for over 5 years and what a rippoff they have become, Tellemarketers call and promised hbo and cinemax for only 8 dollars a month, for both i asked repeatedly to make sure yes they said and i said sure for 8 bucks a month for both i got the bill and they were 22 dollars for both,direct tv refused to do anything about it. and charged me a cancellation fee to have them turn off the hbo and cinemax. Recently i had my reciever go bad and they said that we will send you a reciever for 30 dollars. The reciever arrived and didnt work so they said we will have to send out a service rep to fix it and i would be billed if the reciever was good but not billed if it wasnt, the service rep said the reciever was bad and gave us a new one. then the bill came showing charges for the service rep and a 1 year contract that i never agreed to. In december i sent them 40 dollars of a 75 dollar bill. they turned off my service 1 week later. then they have this underhanded way of leaving 7 bogus channels on and charging you 5 dollars a month for that and they dont tell you about the so called basic service. I spend about 3 hours a month trying to straignten things out with direct tv. and you get poor customer service a phone number that wont let you talk to a human all i can say is watch out for DIRECT TV Jeff dover, FloridaU.S.A.
Entity: Internet
93, Report #90732
May 09 2004
08:39 AM
Direct TV ripoff, overcharging Phoenix Arizona
I had Direct TV and at first thought it was a very good company. That was until I started receiving overcharges on my bill. I twas funny but for a bill that was only supposed to be $70.00 a month I never seen a bill under $100.00. And now I keep getting letters from Allied Interstate on their behalf. Please don't ever get Direct TV its not worth the price they want you to pay. Amanda Williamson, West VirginiaU.S.A.
Entity: Phoenix, Arizona
94, Report #69580
Oct 20 2003
09:25 AM
PrimeTV - Direct TV rebate ripoff Internet
In March 2003, we signed up for Direct TV. We were told that we would receive a $99 rebate for using a Prime TV authorized installer. They advertised that there was Free Installation. Since July 17, 2003 we have been trying to get our Rebate. It's been 8 months! When and how are these people going to be forced to conduct business appropriately? Virginia Coral Springs, FloridaU.S.A.
Entity: Internet
95, Report #59616
Jun 04 2003
09:16 PM
Direct TV ripoff ripoff thieves Los Angeles California
I was a customer 2 years ago. I have continued to be billed monthly since terminating service. My credit card provider has done zilch to stop this and Direct TV seems unable to remedy the situation. My advice; unless you absolutely MUST have the NFL season package-get cable until these people reverse the anal-cranial inversion! J D Reno, NevadaU.S.A.
Entity: Los Angeles, California
96, Report #4163
Jan 10 2001
12:00 AM
Entity: Nationwide
97, Report #425018
Feb 17 2009
09:45 AM
Direct TV won't stop harassing me! Internet
I ordered Direct TV back in Aug 07. After a week of terrible reception and no help from customer srvice after numerous attempts, I cancelled the service. Well when I called to cancel, I was informed (very rudely) that I would have to pay a $300 cancellation fee. I asked for what?? A week of unhappy service? I was not informed of this while ordering the service, and I never signed anything either, I did the order over the phone. After being told this I had the presence of mind to cancel the debit card they had on file. But now I constantly get calls from collection agencies. Why should I pay for bad service, and now I'm afraid I'll be sued and my pay garnished. Does anyone know what recourse is open to me? Goldee East Rutherford, New JerseyU.S.A.
Entity: Internet
98, Report #334605
May 24 2008
09:04 AM
Direct TV Bait & Switch Greenwood Colorado
I received an offer in the mail from Direct tv. I called to inquire about the charges for service to compare it to my current service provider. Everything was coming in lower until they got to the movie channels. I was told the movie channels were going to be like $43.00 per month. I told the rep, (Dustin from Colorado) to forget it, I was currently paying only $13.00 per month for those channels and if I left I would never get them that cheap again. Dustin said to hold on and let him see what he could do. When he came back to the line he said what if I can get you the movie channels free for one year and your bill will never be more than $63.00 per month for that year? I agreed to that and now that I am locked into a contract and can never get my cheap rates back from my previous provider. I am being billed for the movie channels and paying $103.00 per month! Not to mention the quality of the service is poor, picture gets stuck or voice is choppy. When I called to complain I was advised that they were sorry that I misunderstood!! I told them I did not misunderstand anything and they can pull the tapes from that recorded call to verify it. After several emails going back and forth each stating that I misunderstood and they do not have an offer of free movie channels for one year, a supervisor offered me 3 free months of showtime! I reluctantly agreed to that, knowing I was going to get no where with the one year free movie channels that I was promised. Well to my surprise (not really) I did not get the 3 months free showtime! I feel this is a bait & switch since the rep told me what I wanted to hear to get me into a contract then the company wont follow through. Not to mention the horrible customer service of blaming the customer for misunderstanding. Directtv is a joke and the company should be investigated for fraud and shut down! Teresa Las Vegas, NevadaU.S.A.
Entity: Greenwood, Colorado
99, Report #382401
Oct 17 2008
10:19 PM
Direct TV Misleading sales El Segundo California
I just re-signed up for direct TV on October 14th. I was advised that when I sign up I could get my area locals. So the tec came out and advised me that this is not a problem. He advised me the box needed to download a new update and it could take 1-2 days. October 17th I contacted Direct TV and advised them that I wasnt getting them and that I wanted to cancel my service. I was told that my locals were out of the Los Angeles area and that I could not get my area locals. So I advised them I wanted to cancel my service and I was told that I am in a commentment for my service and Id have to pay several hundred dollars to cancel. This was a misleading sales tactic and I would like to be contacted about this issue.. Id also would like to cancel my service with no fees. I was mislead and lied to by your company. Beerman indio, CaliforniaU.S.A.
Entity: El Segundo, California
100, Report #346614
Jul 02 2008
05:33 AM
Direct TV Money Recovered Proctorville Ohio
I had to sue Direct TV in Small Claims court (twice) to recover money they owed me. After many promises and much time they refused or continued to delay to return money they owed. I had to sue them in small claims court. They ended up refunding the money AND paying the court cost. One word best describes Direct TV customer service employees. ARROGENT! If they owe you money, and you are right, take them to small claims court. David Proctorville, OhioU.S.A.
Entity: Proctorville, Ohio

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