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76, Report #735952
Jun 02 2011
10:50 AM
Geico Insurance Florida Geico Auto Insurance Throughout Florida Miami, Florida
Geico car insurance has been a total fraud, and scam. They automatically billed my account for 2 months when the initial 6 months had expired. This is not what is necessarily a big deal. What is a big deal is the fact that they decided to increase my car insurance in Florida by over 50% and not tell me. So when my bill went up dramatically and I was billed for 2 months via an auto deduction from my bank account, the Florida Geico Insurance Company did nothing but tell me that is how it will be. The only warning that the Florida Geico Insurance Company sent was the following email: Policy Number Ending In: XXXX Dear -MY NAME-, Thank you for insuring with GEICO. Your policy billing schedule is now ready for review. Visit our online Policyholder Service Center to view your new billing schedule. Your monthly credit card statement will reflect payments charged to your account. You may also make changes to your policy through our Policyholder Service Center. You may change your address, add vehicles or drivers, modify your coverage selections, or file and track a claim conveniently in a secure environment. Thank you for your business. We look forward to serving your insurance needs for years to come. Sincerely, GEICO Customer Service GEICO Gecko image 1999-2011 This email was sent to you at the following email address: XXXX Please note that you cannot opt-out of email that is required to properly service your policy. To manage your email subscriptions, please click here. GEICO Indemnity Company Need to mail us a payment? Send it to: GEICO Remittance Center, One GEICO Plaza, Bethesda, MD 20810-0001 Message ID: eBill Version Number: 225 872 261 In my opinion, this is absolutely the most ridiculous way to notify a client that you will be increasing their premium by 50% and will be auto-deducting 2 months just to make sure they are aware of this. I had thought that out of all the Florida Insurance Companies out there that the Geico Insurance Comapny would be the most up front and honest. This has actually been far from the case and I had to immediately switch my insurance. When I called Geico in Florida to let them know that I will be canceling my policy (and an attempt to get my money back), they told me that they already changed me and if I were to cancel my policy that as of that exact moment my car insurance would expire and I would be driving without insurance. So, in other words they told me that I had absolutely no other option but to stay with them and take it. I hope to prevent others from falling into this exact trap. I can understand that moving from NY to Florida will bring about some sort of change. What I am not thrilled about is how they decided that my policy will change once my address changed. They did not ask me but simply sent me new ID cards and moved on. Even after they sent me my Florida ID cards, I continued to make the same initial payment. The amounts were something along the lines of $200 per month. So the jump from $200 per month to $300 per month was big. Not to mention that they automatically billed me for 2 months just to make sure that I felt it. In conclusion, if you are looking for Geico Auto Insurance in Florida than go elsewhere. From my experience they will take advantage of you every way possible and they are much more expensive than any other car insurance quote in Florida that I had received.
Entity: Miami, Florida
77, Report #851748
Mar 10 2012
11:41 AM
Geico Insurance JEFF FREEMAN, Adjuster GEICO Insurance is an Unfair Company! Internet, Internet
I have been with Geico Insurance now for about 7 years, paid my overly share of premiums with them to get in return very sub-par service when it comes time for a claim. I have had two claims with them in this period, one was a really small hail damage claim that with the $500 deductible, that was maybe not worth it, since they told me it was a Not at Fault claim and would not affect my premiums. This is not true, what I have found out is they raise your rate on the next vehicle you add or change. I have a perfect driving record and my rate on the my vehicle is about $200 higher for the same vehicle when my kid who is half my age gets a quote. Since I keep a very close eye on my credit scores and consumer reports, I recently ran my Lexus Nexus report to find that Geico has reported my Not at Fault minor hail damage claim to Lexus Nexus, which they know the majority of consumers never ever check out about themselves, but other insurance companies do check you. By reporting me to Lexus Nexus, and when another insurance company runs a report on me, they come back with a not much better price for a new insurance premium. So, companies like Gieco basically black ball you, so there is less chance of a person making a switch. I want Geico to remove me from Lexus Nexus.
Entity: Internet, Internet
78, Report #1165604
Jul 28 2014
02:39 PM
GEICO GEICO INSURANCEGEICO AUTO INSURANCE No Reimbursement for Under 25 Rental Fee New Jersey
I am 24, a full time graduate student and a full time software engineer. My car was struck by a GEICO insured. They admitted fault. I rented a car while mine was being fixed. It took 19 days to get the parts and return my car back to me. The only way I could rent a car was by agreeing to pay a $27/day Under 25 fee. Without paying this fee, no rental car agenciy would rent me a car. Obviously I needed a rental.  GEICO said that this fee was reimburseable in telephone conversations on 6/2/14, 6/14/14 and 7/7/14. But on 7/25 they offered to settle the rental bill without paying ANY of the under 25 fees. I am currently out $548.91.  I have filed a complaint with the New Jersey Insurance Commission. The Geico Claims Agent insisted I should have had someone over the age of 25 rent the car for me to avoid this fee. I believe, but am not certain, that this would constitute a fraudulent act.    
Entity: Getzville, New York
79, Report #1004966
Jan 28 2013
03:48 PM
geico claims department/investigations geico claims department delaying claim with 5-month investigation poway, California
My car was stolen 8/20/12 and found the same day, burnt out. Geico told me they considered it totaled and got me a rental carso far so good. Then 28-days later Im told that they want to have a second interview with me. They tell me that it is unusual for a car to be stolen and then burnt. I owed $9,000 on the car that is worth $28,000. My loan is up to date. How is it my fault that my claim is unusual? Well, by the time the investigator came out for the second interview it was 4-weeks later. Then I was told management needed to discuss the claim. That took another 4-weeks. Then I was sent a certified letter demanding that I show up at their location for another interview. Again 4-weeks later. Now they tell me they are waiting for my phone records from my cell phone carrier. Ive jumped through every hoop theyve asked me to. Three interviews, handed over my phone records. Im being treated like a criminal when Im the victim. It's been over 5-months!!! Ive talked with attorneys but they dont want to get involved unless the claim is denied. So that leaves me in limbo waiting for Geico to finish their investigation!!! I have proof that they are delaying the investigation and lying to me about why its taking so long. I want to sue these %$&!@*&$. Please, I hope there is an attorney out there that wants to take on Geico
Entity: poway, California
80, Report #1088827
Oct 02 2013
06:27 AM
Geico Auto, Insurance Geico Lied/Misled me during a claim. Nationwide
I had filed a claim in late July with Geico (it is now October) when a repair shop in Long Island set fire to my car while performing a repair. I was not present and I only know the details that were relayed to me by the repair shop.  In a nutshell, after the repair was complete, they shop left the car running outside unattended to Warm Up unaware that there was an oil leak they had caused. The car caught fire and since nobody was watching it, a lot of damage was caused. Now a resonable person would realize that this was the Repair facility's fault.   Not Geico.  They somehow deemed I was at fault and charged the accident to me.     Wait it gets better.     Fast forward 2 months, and Geico has declared my car a Total Loss.  After making several phone calls (Because Geico hasn't figured out how to serve their customers, they leave it up to the consumer to do the leg work) I was told by my claim adjuster that my cars Value was $28,300.  Again a resonable and intelligent person would assume that Geico knows the definiton of the word Value.    They do not.    They rush me to sign over the title, they come for the car and email me the paperwork for my claim.  I see in the claim figures that they Valued my car at $26,000.  Then added NYS sales tax to that making it come to $28,300.   When you look at a new car, or a Shirt in a store or even a bag of chips in a gas station, SALES TAX IS NOT FIGURED INTO THE PRICE!!!!!     After being yelled at by the claim adjuster when I called to complain about it, I called Geico directly who told me A: Claim adjusters are not Geico employees and therefore Geico is not responsible for figures or statments made by these individuals. B: That the word Value means: Including Sales Tax. I am Stupified. Either this was a deliberate tactic used by Geico and their adjuster to screw me out of $2,300 or they are totally incompetent.  Since they conveniently waited untill after they had my title and car, to email me the paper work illustrating the figures, I have to believe it was intentional.      
Entity: Nationwide
81, Report #1144592
May 06 2014
08:32 PM
Geico Geico cancelled my policy because I had an auto accident macon Georgia
I'm a very unhappy customer with GEICO INDEMNITY COMPANY. In April I decided to go back to GEICO. Policy number 4347-70-68-32. I signed up for services on 04/18/2014(my birthday). In less than a week I got into an accident on 04/24/2014. I filed my claim. Geico puts me in a rental car, totalled out my car, pick my car up from the salvage yard and then tells me that my policy is cancelled due to an error with my payment. I ask them to let me make the payment and they said no we can't restart your current policy but we can issue you a new one. After investigating the payment and finding out that it wasn't my fault the manager(michael) said he would have it reviewed with the underwriting dept. He then calls me back and said because of reviewing my polices in the past(5-6 years ago) that the underwriting dept will not reinstat my policy. I'm a victem of Geico backing out of my policy because I had an accident. Not just that the stress and pain that I'm going through. I've been to the hospital and been on medication. I now have to go sit with an attorney because Geico is being unreasonable and is trying not to cover my accident. They already have my car and the claim is already in process. I urge EVERYONE, my family, co-workers, friends and those who is reading this post. Please don't fall victem to this. Avoid signing up with Geico and if you have Geico, please change to a different insurance company. Geico will take your money for years but give you H*** if you get into an accident. I'm being stuck with not having no coverage and no car. I could've stayed with my previous company Nationwide. I'm so hurt that there is cruel people in the world that would make someone suffer a loss and then to make it worse leave me out to hang. I will be sitting with an attorney first thing in the morning.  Signed a very unhappy customer
Entity: macon, Georgia
82, Report #1298699
Apr 08 2016
07:36 PM
Geico GEICO DOESNT ACTUALLY TOTAL FLOODED VEHICLES IF THEY ARE EXPENSIVE TO PAY OFF Houston Nationwide
Houston was on the news for a series of floods last year. My car was parked next to a garage where the water came up to over my knee. The six garages doors were bent in and I took pictures of the sheet rock. When I attempted to drive to an appointment 2 days later the odor was overwhelming in my vehicle and it sounded like a motorcycle. I took it to around the corner to a detail shop to get my carpet shampooed. The employee stepped back and informed me my car was a flooded vehicle. He then said I needed $600.00 for the shampoo. I immediately realized why my normally quiet Acura sounded like an 18 wheeler. I immediately called Geico. I had it towed to my mechanic. 2 weeks it sat. Then they simply replaced the carpet. I took video of the water that was in the vehicle and the water line outside the vehicle. Then I had video of where it was parked. AND I complained how it sounded and drove. The adjuster did not drive it, she started it up in a parking lot full of hundreds of other vehicles and deemed it driveable. Three weeks later I had my car back. It stunk. It sounded bad. My mechanic was paid a couple thousand dollars and I had my 18wheeler back. I drove it across the street to sell it. And what do you know? Bad Car Fax. Flooded vehicle. I owed 12k on it they said they would pay me 6k for it. So as I type this I have a car outside I am paying two cars worth of notes for. I complained to the adjuster, her supervisor. I called Geico corporate. I spoke to over 20 people who all played games. So now I am with Amica where I pay in a year where I paid in 6 months with Geico. When I called to terminate my insurance they had the nerve to say is there anything we can do to keep you as a customer? I told them to pay off the vehicle Im driving now. The the response was 'sorry to see you go'.
Entity: Nationwide
83, Report #1240735
Jul 09 2015
10:09 AM
geico Jeremy tatum Jeremy tatum , geico , calvary , unprofessional, rude, condescending, no people skills, Nationwide
 I am a female driver that has multiple vehicles insured with geico for years, without incidents. Jeremy tatum, (geico claims) was working on a claim on my behalf. i have never in all my years of business encountered such rudiness, disrespect, non professional arrogance in my life. i thought maybe Jeremy tatum was having a bad day but his unprofessionalism keeps shinning thru. I'm not walking away from geico I'm running I'm advising all my friends family and my employees to move our business elseware. its a shame a Warren buffet company has employees like this I'm sure he would feel the same way had he have to deal with Jeremy tatum at geico claims.
Entity: Nationwide
84, Report #1265026
Nov 01 2015
07:32 PM
Geico ,When Geico makes Promises....... don't believe them Sugar Land Texas
This is going to take a while to write, so I apologize in advance.My wife was rear ended by a Teen who was texting and driving.  She hit my wife while she was sitting still at 45 mph.  The teen who hit my truck, an 08 F-150 was driving a new Hyundi owned by her grandmother. The driver's car went under my truck and pushed it from a dead stop 10 feet into another car.  My wife was injured and has a cuncussion, whiplash, nerve damage and a list of other injuries. The teen admitted to the police that she was looking down at her phone and texting at 45 mph and was just looking up at the point of impact.  This is noted in the police report.When I was in the emergency room with my wife, I caled the insurance company to verify the insurance information provided at the seen of the accident was correct.  I provided all of the informaiton and the person on the phone verified the caller had called and admitted to being at fault.I was provided with a name and phone number for a Geico Rep to contact the following day. I called the number and left a message for the agent to call me the next morning. No call back.A called again the following day........, same thing.A 3rd call went un-returned.  The 4th or 5th day, the agent called me and said an adjuster will come and look at the damage on my truck.  They also emailed paperwork and related documents to us.After 3 weeks, the adjuster had never once called and could not be contacted.  At this point I began getting angry and wondered what I would need to do to get my truck in the shop for repairs?  I called and complained again and finnally someone came to look at and take pictures of my truck.  Then he dissapeared again.  I called again and they finally had my truck towed to the shop THEY reccommended for repairs.I went to the shop after it had been there over a week with no informaiton from them and was promised it would be repaired and it should not take much longer.Another week went by and I decided to take a day off work to go see my truck and see what progress has been made.  When I pulled up to the shop, my truck was sitting at the front by the entrance.  Repairs still needed to be done. I went inside and pretended I had not looked at my truck yet and asked them the status of it.  They said it was done and getting a final QUALITY INSPECTION before calling me to pick it up. That is when I told them I had just looked at it and it still had repairs needed.  The front end has a Brush Guard on it that had been bent back from impacting the car it was pushed into.  That looked like it had been pryied back and painted with a can of black spray paint.  The 4X4 sticker was still missing on the side of the truck.  The Class 3 Hitch looks like they bought it from a discount auto parts store.  My wiring was just hanging underneath and the outlet box for my tow connections was completely missing.  I looked underneath and the spare tire had never even been removed to inspect for any damage.  The tailgate, spare tire and undercarriage are covered with battery acid from the car who hit my truck. That was a quick 10 minute inspection of my vehicle.  I had to stop at that point as I was not very happy.  I contacted the adjuster and had him and the repair shop manager come and look at my truck with me.  They both aggreed the repairs were not complete and addittional work was required.6 days later I received a call that said the truck was ready for pick up.  I called the repair shop manager.  He said that was news to him.  The insurance adjuster refused to approve ANY of the previously agreed on repairs.  I told him that I was still coming down to look at it.When I arrived the Geico Adjuster was right where I parked, looking at another vehicle.  He pretended not to recognise me.  When I told him I was there to look at my truck, he said I would need to go to the office.  When I got to the office someone was expecting me.  He took me to my truck apoligizing the entire way.  The only thing that had been done to my truck was that the 4X4 sticker was now on the side.  Everything else needed was still an issue.  On top of the needed repairs, now the battery acid that they never even washed off was eating through my paint and nearly 1/4 of my spare tire is white and deterieorating because of it.  When I looked at my truck, there are now dings all over it and also the passenger side mirror is broken. Did I mention that no one from Geico had ever called me or my wife?  Except for one call that was a message from the shop saying the truck was ready, no phone calls were received from Geico. I went to see the adjuster who was in his office (Geico has an office inside the body shop they reccommended) and asked him what was going on.  He acted completly clueless.  He said that my truck would be repaired again and that he would call me the next day and tell me what was approved to be repaired.  Again........ No Call.Since this is the way they treat a simple auto accident, I decided to seek an attorney to represent my wife for her medical bills.  I have left out a lot of the damages and lies told to me by Geico Adjusters.  I can't remember all of them.  Before my truck was hit by one of their insured customers, the only problem with my truck was a 1/2 scratch on the bed of my trucks drivers side.  Now I am getting fed up and angry.  It seems like they intenttionally lie to you to get you to accept either poor quality work or no repairs at all.I will update this when I get my next visit with my truck...... 
Entity: Sugar Land, Texas
85, Report #1344078
Dec 19 2016
07:10 AM
GEICO AUTO INSURANCE Fraudlent Claims by GEICO in their Advertisments Nationwide
On December 13th I was involved in a MVA my car was hit by a careless driver at an intersection, I was stoped and my car received an esstimated damage of $3,741.41, The driver who ran into my car had CEICO auto insurance and I contcted them to make a claim for damages.   All I wanted was my car repaired and a rental car while the repairs were being made.   The only thing I got were empty words and out and out lies.   I am a 100 % disabled Vietnam Vet Former US Marine and I live on my Disability income I can not afford to have my car repaird and my insurance has told me that within the industry GEICO has a long and proven history of draging out all caalims, hoping the the victum will turn to their insurance for help.   My insurance agent informed me that when they do step in it takes around eighteen months before GEICO will send them a check. The only Good thing he told me was GEICO has some good adds but forget their claims and it makes me wonder if they treat me like this how many others have been treated and I would assume that they must realy stick it to their policyholders.      
Entity: Nationwide
86, Report #1365948
Apr 05 2017
09:47 AM
geico government employees insurance company GEICO ENORMOUS INSURANCE FRAUD IN ALL PHASES Nationwide
GEICO ABOMINATION: geico WOULD NOT PAY when our car burned up.   A geico rep sent us via postal mail that the automobile did not burn up!   geico says you are just plain guilty.   geico REFUSED to pay!!   geico LIED!   They can check with the police and other witnesses, including the towing 'service that towed away our car!  geico LIED all the way around!     WHY have auto insurance if they don't pay when an accident or disaster happens!   geico does not care!!   I could have been killed or paralyzed or had burns all over my body for the rest of my life!!  geico doesn't care!  geico is A TOTAL FRAUD.   What good does it do if, and that's a big if, geico is a little cheaper.    A FRAUD is just as evil, whether they are cheaper or not.   geico IS A FRAUD.   geico still has not replaced our vehicle, even though the disaster was not my fault.
Entity: Nationwide
87, Report #1381903
Jun 28 2017
01:22 PM
Geico Auto Classic Bad Faith Bait & Switch + Illegal Records Search Geico Nationwide Nationwide
On Tuesday 6/28/17 I went to Geico's internet site and proceeded to put together an auto policy that included both collision and comprehensive, I crunched about 20 different quotes down to a final quote of $68.63 monthly, based upon a perfect driving record, or rather what should have been a perfect driving record. When I went to pay the first month using my credit card the process went on for some time, and then I was prompted with a we have updated your premium notice, which took the $68.63 and twisted into 92.87! When prompted it listed several tickets from back in the 1980's and very early 1990's, all well outside of the ten year legal mandate.   Naturally I called them by phone, where an agent immediately went about the business of a so-called update of their system, she proudly reported Geico chooses only to go back 3 & 5 years for driving record searches, which was of course curious as they had just gone back 29 years and 25 years respectively on mine to arrive at their updated quote of 92.87 which only materialized at the very last moment, literally as I was attempting to pay the Original Quote of $68.63. After congratulating her and Geico for the magnamany of only performing 3/5 year checks, I alterted the agent that the ten year search requirement is not a suggestion, its a legal mandate!!! In other words it would be civilly criminal of Geico to have done what indeed, they had just done to me.   At this point the agent went digging into my record and found the following, a ticket for a seat belt in my home state of WI for $10.00 in 2014 and an incident in 2015/16 where I had been rear ended on the freeway by another driver who had been driving recklassly and absent insurance, he had to be pulled over by a WI State Trooper, otherwise he was fleeing the scene. After proudly unearthing these two err incidents(the accident was even included in my original application with them)she announced that the premium payment of $92.87 was still the new, and best quote!
Entity: Nationwide
88, Report #446719
Apr 26 2009
06:57 PM
Geico Car Insurance - Geico Indemnity Company Geico made an error on dropping the wrong car and then did not pay the glass claim Ocala Florida
My family has 3 cars: A Jeep and two Toyota Camry's. We had a 1998 Jeep Grande Cherokee/Laredo, a 1999 Toyota Camry and a 1991 Toyota Camry. Those are the 3 cars that Geico had VIN numbers for for our policy we had with them during the past 2 years. We had to go a couple of months without insurance due to some unexpected car repair expenses on our Jeep. When I called to get the insurance back again I only started with the Jeep to make it affordable. I called them in September 2008 to add the 1999 Toyota Camry. I did not add the 1991 Toyota Camry at this time because we had sold it. So now we only needed 2 cars covered. I called October 2008 to report a glass claim on the 1999 Camry. They had me fax the Bill of Sale. I had to fax it 3 times and follow up with them with no one calling me. They never could find it. I called almost once a week throughout the rest of October and into November. Finally in November, I got someone to talk to me and they told me they could not cover the claim because the car was not covered in October. I told them I had added the car in September and they got really flustered trying to explain to me what had happened, but simply could not justify it with me and said someone would call me to go over it with me. I received a letter in the mail telling me it wasn't covered the following week and I made several more calls to try to follow up and dispute it. I finally received a message on my machine from the claims dept saying they were returning my call and the claim had been closed/unpaid. I tried to follow up to dispute the unpaid claim and I had to leave several messages with several different people over the course of the month of November getting no resolve. I can't tell you how many times I had to explain step by step what had happend to so many people. We then purchased a 2002 Toyota Camry in December 2008. When I called Geico to add the 2002 Camry they communicated to me that they had made an error and had not added my sons car in September when I had called in, but said since it was their error they would add it immediately and back date it to cover anything. They said I would get a slight increase on my next bill to cover the driver (my son) because they had billed me for my son's car (even though their records said they didn't add it). They said they would only be billing me for him as the driver since we had only been paying for his car and not him the driver, but they would also back date him covered as the driver to cover anything. Confusing huh? Are you lost yet? They made such a mess of this. However, this helped me to figure out this as the reason why they were not covering the glass claim and saying the car was not covered. I then went back to the phone trying to get this resolved again and over the course of January, Febuary, March and April tried to get this taken care of. Meanwhile the small fly size glass claim split across the entire front windshield of my son's Camry which now the entire window had to be replaced. On Saturday April 18th, I thought I was finally speaking with a competent customer rep. She explained to me (and you're not going to believe this) that our 1991 Camry was still on our policy and the 1999 Camry had never been added. They added the wrong Camry back when I called in Sept 2008!!!! My son had been driving around with no insurance and we had been paying on a car we no longer owned!!!!! She added it immediately and dropped the other Camry and said she would send it to underwriting to get them to back date it to cover the claim. She promised me I would get a call that week on a decision and that she would personally follow up on it herself. The following Saturday April 25th I was not happy when I had to call back in because no one had followed up with me and even though I had threatened this before, I meant it this time. If they did not fix this today and resolve it I was canceling my policy and going with another company. I already had a quote and was ready to make the switch. The customer rep spoke to her supervisor (and would not get a supervisor on the phone for me though) and said they had agreed to back date it to keep my business. However, she said it would be $218 so it would be cheaper for me just to replace the windshield myself!!!!! Unbelievable!!!! I asked her what it would have cost me to replace the windshield originally in October 2008 when I had called in the claim if the car would have been covered without their error. She said nothing. I then told her that was my point, and that I should be paying nothing now because it was their error and the amount of time and long period of unresolved issue over the course of 6 months was ridiculous and that was the least they could do. So I told her as I hung up the phone to tell her supervisor they had just lost a customer!!!!! I then called the other insurance company and within minutes had my 3 cars covered and they emailed me the cards. I then called GEICO back and canceled my policy and of course the person asked me why I was canceling and I said poor customer service. She asked if the other insurance company I was switching to was lower than GEICO and I said yes. She then asked if I would like to give them the rates so they could lower my rates in order to keep me as a customer. I told her to take a few minutes and read my file and she would realize the reason I was canceling was not due to price. She then apologize and said maybe they could offer me better customer service in the future if I ever returned to GEICO....I told her it was highly unlikely.......... f Unhappy previous geico customer Ocala, FloridaU.S.A. Click here to read other Rip Off Reports on GEICO Insurance
Entity: Washington, DC
89, Report #56983
May 14 2003
08:51 PM
GEICO ripoff coverage can't get it right San Diego California
I'm writing with a complaint about the coverage at Government Employees Insurance Company (GEICO) and the frustration it's causing me. It's about my auto insurance policy. Doing business with GEICO auto insurance is just terrible. I was getting an online quote for my car on GEICO website and I couldn't find $15,000/30,000 Bodily Injury Liability coverage nor $5000 for Property Damage Liability coverage. The minimum listed on the website was BI:30/60, PD:10,000. So I called up GEICO to purchase a policy of BIL: 15/30 PDL: 5,000. NO UNINSURED OR UNDERINSURED MOTORIST AND NO UNINSURED MOTORIST PROPERTY DAMAGE. Well I got these paperwork forms after a week saying put a checkmark on the I decline UNINSURED.. and sign, date and send it back immediately. I saw they put me for BI: 30/60 and PD: 10,000. I couldn't find a place to correct my coverages so I called GEICO telling them this is not the coverage I purchased. They told me to write down my desired coverage at the bottom (below where I signed and dated). so I did - I even highlighted for better visibility. And I mailed it immediately using the prepaid postage envelope provided, as I was told. I waited about a week and a half, to see if my changes took place on the GEICO website. NOTHING HAS CHANGED - THEY ARE CHARGING ME ALMOST TWO-HUNDRED DOLLARS MORE THAN WHAT THEY SAID THEY WOULD! So I called GEICO, and they said they didn't receive those papers from me yet so just give them couple more days. That day I reviewed my coverages and told the rep I wanted BI: 15/30 (once again)and I want to increase my PDL to $25,000 over the phone. She said she made those two changes, but she can't change the declining of uninsured motorist and property damage for that by herself over the phone. A couple days later, I received a mail which seemed like my permanent policy ID card with the wrong coverage. It had: BIL: 30/60 PDL: 25,000 UNI/UND MOT: 30/60 UNI PD: 3,500 So I called them again, telling them I received this your policy has recently been changed according to your request which containes NO CHANGES OF WHAT I ASKED FOR EXCEPT FOR INCREASING MY PDL TO $25,000. The customer service rep took a nice 30 minutes just to give me an answer saying : I contacted the department that processes those paperwork and they cannot find your paperwork. Would you complete the paperwork and fax it to us again? So I did. I waited for the forms to come to my email, completed it exactly how I did last time, except that I increased my PDL to $25,000, and this time I was going to fax AND mail it. On the cover sheet of the fax I even put please acknowlege receipt of this fax through my email address provided above. Well, nothing came through my email so I called GEICO again. This time the rep said they DID receive the fax and I will be able to view my correct coverage online after 48 hours. I didn't feel it necessary to mail it again since they SAID they got the papers. I waited 3 days and went online. STILL NO CHANGE! So I called again, asking why the wrong coverage is still on my policy. They said it's not them who process those papers and asked me to wait a couple more days. She assured me that the changes will take place since they have the papers now. so I trusted GEICO, and made my FULL payment by phone that day for my desired coverage. 2 days later, I went online to see if any changes has been made and guess what?? they say I still have remaining balance of $129.52! I called them again and asked when will that website display that I don't have any outstanding balance, and she said she can't get a hold of the department which handles the paperworks, but it will surely be changed according to how I want. Then a few hours later, I got a message on my answering machine from that lady, saying that she contacted that department but they're saying they don't have my papers and wanted me to do the paperwork AGAIN and fax it to them. WHAT AM I SUPPOSE TO DO? TRAVEL TO ONE GEICO WEST SAN DIEGO 92150-0909 AND TAKE A PICTURE OF ME GIVING THAT PAPER TO THEM OR WHAT?? HOW AM I SUPPOSE TO GET THAT PAPER TO YOU GUYS AND MAKE SURE YOU GUYS HAVE IT? WHY DID YOU SAY YOU RECEIVED MY FAX IN THE FIRST PLACE THEN? WHERE DID THOSE PAPERS GO?? So I am faxing those papers one last time AND mailing it also. Oh by the way, I called geico asking what assurance do I have that they'll receive it this time if I fax it again, and she was like Well the only thing I can recommend is to fax it to us again not a single sorry or apology-I don't really care as long as they can get my coverages straight. I honestly think GEICO is trying to rip me off by providing higher coverage I never asked for and pretending they didn't receive my papers for 30 days for declining and adjusting those coverages, so that once the initial 30 days pass, they can legally be like Oh~ we thought you wanted this coverage. well too bad, time is up for us to backdate your desired coverage~ I am very upset with GEICO and I would stongly discourage my friends, family, my co-workers, or anybody I know to discontinue or never to enroll with GEICO. michelle lompoc, CaliforniaU.S.A. Click here to read other Rip Off Reports on GEICO Insurance
Entity: San Diego, California
90, Report #140317
Apr 25 2005
05:59 PM
GEICO Insurance ripoff Payment not applied for 21 days-policy cancelled, claim denied Macon Georgia
I made a payment to GEICO on March 29, 2005. I had an automobile accident which totaled my auto on April 7.2005. GEICO claims it did not get my payment until April 19, 2005 and cashed the check April 22, 2205. Never before has the US Mail failed to send my payments directly to GEICO. GEICO customer service claims that unless the payment enevelope was torn or damaged, it would have gotten into the system. I asked them to locate the envelope... I was told that they only keep track of the pink return envelopes and that GEICO enters every payment into the system the day they are received. I have worked in a Treasury Dept. Reciepts office... I know that those incomming receipts must be batched and entered into the system by data entry clerks...What would cause a payment to be 23 days old before entry??? I told the adjuster that I had gap insurance, I had recently changed my policy to include collision and the customer service clerk mucked it up in Febuary and they refunded me 19.68...I feel that my policy was so messed up until they just decided to fake this one. I will go to the Insurance Commissioner and fight this one. That is absolutely incredible. Each time I spoke to someone...they gave me the run around. The man who took my taped claim statement spoke out of turn and told me that my policy was cancelled and that I did not have collision...I became concerned and expressed on the tape my concern about not having collision when in fact, I knew that I had it. Sylvia Atlana, GeorgiaU.S.A.
Entity: Macon, Georgia
91, Report #80433
Feb 14 2004
10:20 AM
Geico left me with damaged goods. Ripoff! Woodbury New York
On Sept. 26th 2002, my wife was hit head on by a drunk driver. My wife was driving our brand new (1 Month - 800 miles) conversion van The drunk woman came out of a bar and drove on the wrong side of the road and hit my wife. The drunk driver had connections with the local police chief, and was not tested for DWI. I personally saw this woman at the hospital emergency room, she slurred her words, and reeked of alcohol. The hospital personnel placed two calls to the police, asking them to come and test the woman, but they would not. I reported all of this to Geico, who promised to investigate. However, they didn't bother. Our new van had extensive damage. It should have been considered a complete loss, but was not. The van cost $34,000 brand new, and so far, Geico has paid almost $27,000 for repair. My complaint is that we still have a damaged vehicle. There is no possible way, that that van could have been restored to it's original condition. It was brought to a very reputable auto body repair shop of my choosing, about 40 miles from my house. We had to go without a car for almost three months, while repairs were done. The very day I picked up the van at the shop, while driving home, the front right passenger side started to make all kinds of squeeking noises. We brought the van back to the shop, going another week without a vehicle, and they claimed the problem was fixed. Well, it has never really gone away. The van often sounds like it has 300,00 miles on it, and not the 18,000 miles ,it really has. We've lost the air conditioning, last summer, and now the heating system, this winter. Ford won't honor my extended warranty, which I paid for, to fix the heating system, because parts other then Ford's were used in the accident repair. I've made countless phone calls to Geico over the time since the accident, complaining about there decision to repair the vehicle. I've talked to the adjuster also many times, who promised to stick with us, whatever that means. We would like to sell the van, we are sick of all the headaches, however, If I am honest, and I want to be, I'll take a terrible loss on the sale. I still have a big loan on it. If I somehow cover up the damage, I could be accused of selling a lemon. By the way, the drunk, who smashed into my wife, got a brand new vehicle. Thanks for listening. George Monroe, New YorkU.S.A.
Entity: Woodbury, New York
92, Report #83338
Mar 09 2004
05:05 PM
Geico Insurance Company ripoff cancelled after first accident, with NO PREVIOUS violations Virginia Beach Virginia
On September 24,2003, I was in a hit and run accident that left my 2000 Neon undrivable. I called my Geico insurance company to inform them, they couldn't send a tow truck in my vicinity, so a police officer located one for me, which I had to pay $150.00 due to the equipment he had to utilize (mind you, I have towing on my insurance). The representative said due to the fact I couldn't get a license plate #, but filed a police report, they had to file it under at fault, for what? For driving and minding my own business!!! So, I swallowed that... The first kicker was the rental situation. I'd been a customer for 3 years, only 24 years old, and definitely signed up for rental insurance due to the underage fee Virginia charges. Well, Geico informed me that during my insurance renewal, only 1 month ago, I opted out rental, I explained to the claim rep on the phone that this isn't true, I've ALWAYS had it due to a possible situation like this, my first car accident. Back and forth we went, and I ended up paying for a rental, I NEED transportation, it isn't an option! It ended up being 2 months I paid out of my pocket for rental fees, a whopping $1200.00 after the underage fee and additional insurance due to that; it gets better... The only thing they promised was the 48 hr claim service, yes, a representive did SEE my car within that time, and wrote up an initial estimate. His name was Alan and flew in from Georgia due to Hurricane Isabel disaster Virginia was recovering from at the time. Well, I asked a claim rep on the phone, what is my role? What do I need to do from here, she kindly says, Geico will do the notifying and instruction, I can just relax. Going on 2 1/2 weeks, no notifying from Geico, I'm keeping tabs on the dealership that has my car, they're promising part orders, and completion dates in the mean time. Geico never called me. So, I proceeded to call my Geico claim representative, Alan from Georgia, with the long distance # given to me, and he is not only back in Georgia, but has no idea what the status is with my car!!! He informs me to call the hotline, and someone will be assigned. I do this, and also inform them that nothing is being done to the vehicle at the dealership, they lied about the orders and completion dates, 3 weeks now, and my rental tab is ballooning! My next claim rep, Bob from Va Beach, was absolutely no help, the only time I spoke w/him, I did the calling, and he was either en route to giving a customer a check (wish it could've been me, seeing the original estimate f/Alan was over $2000.00 on a NEON mind you), and that he MIGHT be that way, meaning the dealership, sometime that week. WHAT?! I decided to initiate a higher level, the claims representatives supervisor, who I found to be Scott Zelna at the Va Beach office. I was speaking with a claim rep on the phone, having to tell the same redundant story every time, to a different, nothing ever notated, no one ever knowing what to do. She got me Scott's # and I explained my predicament to him. I've been ignored, I'm paying rental fees after 2 months when I KNOW I signed up for rental insurance, the car should've been totalled out (still can), I'm paying car insurance/payment on a vehicle I don't have, and the dealership hasn't moved my car from the original towing spot. What are YOU going to do for me, Mr. Zelna? I trusted, and expected Mr. Scott Zelna to demand that all would ripple smoothly without chaos now that he is on the scene and has promised me the sky and the moon. Well, it doesn't. He asked me why I wanted out the deal, I told him either my vehicle in original condition, or stroke me a check. He said more than likely they would total the vehicle due to the dealership's incompetence and extensive damage. This was before he looked up my file to see that Geico okayed $4000.00 already in repairs. The car blue book is only worth $5000.00 on a good day! Here it is Dec 8,2003, and another promise from the dealership of a due date by 12/12, and another claim rep, Dave from Va Beach. Dave was supposed to meet me when I picked up the car to ensure all is well, and test drive with me...he decided not to answer his phone or return his voice messages that day. I had the car a week, it shut off at the light on me and the check engine light came on. I voiced this to Geico, their answer...take it back. Don't accept anything else... By this time, the dealership, after raising hell, is paying for a rental, and Geico is saying to enjoy it. WHAT? Back and forth I had to tolerate taking my car back to the same defective dealership Geico gave me the choice of choosing, (a five star dealership, Greenbriar Chrysler Jeep dealership, by the way, which I also have a rip off about), driving my funds to depletion, them cancelling my insurance, now Scott Zelna is ignoring me. This is January. I finally got by car back in February. It isn't nearly the same, I'm afraid of it cutting off again, it had even caught fire one time before this at a light, and still, no assistance from Geico. They have no right to call themselves supreme in any shape or form, and they are as crooked as Enron. I entrusted my transportation, my money, my dependability, and they turned their backs when I needed them most. I currently have a case with the Better Business Bureau. They will hear from me, and I recently sent a letter to Mr. John Hamilton, THE supervisor of the Auto Damage Department. I was a customer. Jameca Va Beach, VirginiaU.S.A. Click here to read other Rip Off Reports on GEICO Insurance STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Entity: Nationwide
93, Report #62968
Jul 07 2003
10:26 PM
Geico Direct ripoff last month I was canceled in the mail, no call, no explanation Internet
I have had Geico insurance for many years and convinced my wife to switch when we got married thus saving her money on her premiums. I have had a good experience with them. The service has been good and timely. You always get a humerously low initial apraisal when the adjuster comes out but my body shop knows how to deal with them to get the repairs that I need. The premiums have increased with teenage drivers as can be expected but whenever I have checked no one can beat the price. I think that my gripe is more with the whole industry than with any one company. I have always paid my premiums monthly no matter how high they have gotten and suddenly last month I was canceled. In the mail, no call, no explanation. I called and they said that I could get insurance with their standard company for 150.00 more a month. Thats around $600 a month. Of course thats 3 full coverage cars and one liability and like I said some young drivers. My wife had had an accident in December. Ice. Thats ok and my stepson had a ticket. But what burns me up is that they can legaly count accidents against you in which you were not at fault. I was hit by someone else who slid on the ice not looking when they came to the end of a bridge. I hit 2 animals causing damage each time, and they counted my wifes accident not once but twice! I feel betrayed actually. They, as a company really don't give a hoot about you its the almighty $ and I don't mean just a profit. There needs to be some legislation to prevent all insurance companies from persecuting us unfairly. I called today and got another agent and suddenly it is up to $700 a month or so. Thats after a $900 downpayment. This is after years of paying thousands of $ and talking them up to anyone who would listen. Just be careful that you don't have any bad luck. I just wanted to say also that I can't beleive what I am hearing from current employees responding to these reports. Theres a lot of hostility there. Is that how you feel toward your customers, really? I am in a service industry and realize that people can be unreasonable but would never speak to them that way even if they were an ex customer. I think some of you need to seek anger management. Paul ashtabula, OhioU.S.A.
Entity: Internet
94, Report #95297
Jun 17 2004
12:48 PM
GEICO ripoff nothing but another insurance sharks sucking peoples money Houston Texas
Date: Tue, 18 May 2004 15:23:56 -0700 (PDT) From: RAY Subject: Re: An important message regarding your GEICO Direct auto insurance policy To: Franks, Mark Dear GEICO people: Your decision not to renew my auto policy is ridiculous!!!!! The purpose of Insurance is to cover RISK. When the risk occurs and you pay my own money (I have paid my premiums for 30 years to GEICO on several cars) you cancel the insurance. The reason being it is RISKY. Insurance is to cover risk. How much maximization does GEICO want on their annual profits?? Ha!! 15 munutes can save 15% on the premiums.. your stupid commercials! You guys are nothing but another insurance sharks sucking peoples money!! I had a weird accident not caused by me!! But, caused by an emergency situation of the Austin Fire Dept. and everybody suddenly hit the brakes to avoid the fire truck!! I have been driving for 43 years and never claimed anything from GEICO or other insurance companies I dealt with. If there is no risk coverage then What the hell is Insurance for?? I already obtained insurance coverage from another insurance company and Thank God!.. there are others who can compete with GEICO. Every human being, they say,knows about 200 people in their life time!! I will bad mouth GEICO with all of the people I know from now on and let us see how many cancellations you will get!! About 25 of my best friends have already switched to ALLSTATE. By the way, I saw your offer of alternate policy by one of your other insurnce companies and that is the most asinine offer!! Bad luck with your fradulent insurance practices. I bet you don't have the guts to send a copy of this letter to your company Chairman for a board room discussion. GEICO has five letters in its acronym and so is FRAUD!! May God Punish you!! --- Franks, Mark wrote: > Dear Rayudu: > A notice was recently sent to you, advising that > your GEICO policy would not > be renewed. While we regret that this decision was > necessary, we are happy > to advise that we can still offer a policy with a > company in the GEICO > family. Enclosed with that letter is an offer with > one of our subsidiary > companies. Please review that offer and if you > would like to accept it, you > can sign and return it in the self addressed stamped > envelope which was also > included. > > If you have any questions, or would like to accept > the offer via telephone, > please feel free to contact me. I work M-F 7:00 > A.M. to 3:30 P.M. CST. > Thank you, > > Mark Franks > GEICO Underwriting Dept/ > 1-800-841-5432 Ext 1946 > Fax: 214-453-0986 > E-mail: mfranks@geico.com > =================== Ray Austin, TexasU.S.A.
Entity: Washington, District of Columbia
95, Report #39177
Dec 26 2002
11:39 AM
GEICO Direct Government Employees Insurance Company rip-off Mishandles your claim Fredericksburg virginia
My auto which is fully covered for insurance was stolen from Washington, DC in August of 2002. The vehicle was recovered in North Carolina, partially submerged in water and mud, including mud in the gas tank. The car was towed back to Washington, DC. The car was in working condition before it was stolen. The car is currently not working. GEICO sent it to one repair shop, paid the shop in advance of the work being done. The shop kept the vehicle for 2 months. I recovered my vehicle from the first repair shop the last week of October. I informed GEICO that all repairs had not been done. GEICO suspended doing business with the repair shop. I reported Geico and the repair shop to the Better Business Bureau. Geico responded to the complaint and promised to ensure that all repairs would be done. The repair shop, Rainbow Car Star did not reply to the complaint. I was sent to a second repair shop. Parts were put on order. November 14, the car stopped running. GEICO had the vehicle towed to a third repair shop. The car sat for two weeks before being checked. GEICO refused to repair the car because they said that the fuel pump not holding pressure is not related to when the car was stolen. I had to pay to get my car from the third repair shop and pay to have it towed away. I did this on December 21. GEICO had the radio for my car mailed to my work address on December 23, I am to have someone put it in because I can not get the car to the radio repair shop. The parts from the second repair shop are available as of today, December 26, at the second repair shop. I am unable to go to the second repair shop because the car is not running. GEICO informed me that the car would be repaired and returned to me the same way it was before it was stolen. They handle claims quickly, but not correctly. Barbara Washington, District of ColumbiaU.S.A.
Entity: Fredericksburg, Virginia
96, Report #47501
Mar 01 2003
02:34 PM
Geico Insurance Rip-off Lowballing ruthless rude Macon Georgia
Facts: Accident occurred 1-27-03 Fault was a Geico client who ran a red light, as reported by 8 witnesses and was notated on police report Current date is March 1, 2003. To this point, we have paid 100% of the Car Rental that Geico should be paying for. After two weeks of their saying they still did not have the copy of the police report, this after I have already received a letter of notice that the vehicle was considered totaled. They finally accepted responsibility for the accident. They called to make an absurd offer on the vehicle (Just enough to pay it off) Upon researching at the 3 major companies on the internet (Kellys, NADA, Edmunds) I have not found anything close to their total for payoff, the lowest (NADA) was $1100.00 less, and this was using the options that we discussed on the telephone and agreed upon. Their estimate did reflect the base price shown at NADA, but did not take into consideration the options that were on the vehicle at that point. They then contacted me that since they made me an offer, that the rental would only be covered for another 3 days (mind you I am still paying for it because they have yet to contact rental car agency and set up the direct billing) Needless to say, I still in rent-a-car and in S.C. they have an arbitration, in which we are confident we will win and it will end up costing them much more than the additional $1100 that they could have paid to begin with. I have additional bills for car rental that will be reaching over the $1000 mark in another couple of weeks, which they will end up paying as well. I was told this was handled, was told to fax my receipts of payments in, which I have done on 3 occasions now and yesterday they stated they would cut a check for the car rental and reimbursment and contact Rental Car company for direct payment. They called the rental car agency and go rude with them because I was in a van at their agreed price of $39 per day and ended up handing up on the rental company and never setting up direct billing. The girl stated to them that this was not approved and that I should be in a compact and this is all they pay for (I have 3 kids- 2 in infant seats and my wife and I) The smaller vehicle will in no way hold us and a double stroller to get around in. So it still stands in limbow at this point and I have researched the S.C. Laws and discovered another lie they told me, as well as discovering about the abitration hearings that S.C. offers. But they told me that the damaged car seats would not be covered, as they only cover damage to the vehicle, not the property in it. However S.C. states that they are responsible for all cost, including if applicable, personal property that was in the proximatey of the vehicle or in the vehicle. So this is just one more item of concern, and to think that they would expect an infant to be placed in a damaged carseat and not replace it, Hard to believe that have not already had claims to future injuries for failing to cover these items. I have come to the conclusion (IMHO) That these adjusters, when your not a client of theirs, are trained and taught to NOT inform you of your rights and coverages and to only offer the lowest amount possible from the NADA and I would not doubt that the options are left out when searching the NADA on prices. Again still my Opinion, but I will never do business with this company and their rude, ruthless employees and they can expect I will be sharing my story with anyone and everyone that will listen and smile happily when the day comes that they are placed out of business or pay multi million dollar law suits for the practices they endorse with their customer service. Art Gaston, South CarolinaU.S.A.
Entity: Macon, Georgia
97, Report #2712
Jul 20 2000
12:00 AM
Geico Ignores obvious evidence and takes a refusal first attitude
In a recent incident involving a Geico insured motorist you was in a right run lane only and ran into my son, GEICO (that stands for Get Everyone Insured than Cop Out) ignored all facts of the case (there was a witness who was never contacted; the Geico insured had a cell phone but never called them; the intersection photos showing the very risky situation was forgotten and disregarded.) Geico is the worst excuse for an insurance compnay I can think of. Before you pruchase Geico Insurance and give them more power; please considered a reputable company
Entity: Dallas, Texas
98, Report #14020
Feb 13 2002
12:00 AM
Geico Direct Insurance Sucks. Poor Claim Practices, Lying Agents and poor service.
Due to Geico's insured my 2000 Pontiac Firebird sustained $2800.00+ in damages. After squabbling and Geico dragging their feet they finally accepted the fact that their insured was responsible. This was even after doing an investigation and after reviewing the police report. Nonetheless, the car was brought in to a repair shop where it had the frame pulled, new fender, blended paint, a used bumper place on it the car, and who knows what else. Needless to say since the car was only a 1 year old at the time of the wreck and it requiring a body shop and a paint job the value of the vehicle would be hurt in a negative fashion. After asking Geico to pay my diminished value claim they indicated there was no such thing as diminished value. After finally hiring a private apprisial company and supplying that information to Geico they did indicated there was such a thing as diminished value but my car didn't sustain any and they wouldn't pay the $2501.00 that my appraisal found I was owed by Texas Law. After many letters, converstations and more I am still not back to pre-loss condition. Thanks! Click here to read other Rip-off Reports on GEICO Insumance
Entity: Dallas, Texas
99, Report #8120
Nov 25 2001
12:00 AM
GEICO INSURANCE RIPOFF AFTER 3 YEARS STILL NO PAYMENT AFTER A NO FAULT CLAIM
AFTER MY CHILDREN AND MYSELF WERE REARENDED BY A CONSTRUCTION TRUCK I LOST 11 MONTHS OF WORK HAD 3 SURGERIES ON MY KNEE ANKLE AND SHOULDER I AM FROM NEW YORK THEY WHERE SUPPOSED TO PAY MY LOST INCOME THE ACCIDENT WAS ON 03/02/99. I HAD TO TAKE THEM TO ARBITRATION AND THEY KEEP ADJOURNING AND ADJOURNING.I LOST MY BUSSSINESS(REAL ESTATE OFFICE) I LOST MY HOME,MY HEALTH,I PAID MY BILLS ON TIME(EVEN GEICO BILL0, MY CREDIT IS RUINED MY HEALTH IS NOT THE SAME THEY DID NOT PAID ONE DIME FOR MY LAST SURGERY. I HAVE ANOTHER DEPOSITION WITH THEM ON JANUARY 2002 OUR INSURANCE WAS SUPPOSEDTO HELP ME BECAUSE OF TH NO FAULT LAW. THEY KEEP DELAYIN AND DELAYING THE PAYMENT THAT ACCORDING TO MY POLICY IS UP TO$4000 PER MONTH.
Entity: WOOBURY, New York
100, Report #422010
Feb 09 2009
01:14 PM
Geico undervalueing our car, constant mis-information Washington District of Columbia
this all started when my son had an accident. he hit some ice, went off the road, hit a culvert, the car isn't drivable. we tow it home. this is sunday evening, dec. 21, 2008. we wait until monday, dec. 22 to talk to geico. we are told that because of the holiday, it will take a week to get an adjuster out to look at the car. we understand that and MO has had several ice episodes, they are busy. we wait a week, never hear from anyone. we call them, only to be told that they don't send out adjusters, we hafta get it towed to such and such dealer to get it looked at there. they call the tow company that they use and had it towed there. another week passes, then another. we call them, again. they have no record of it being towed anywhere!!!!! we finally get that part straightened out and then a few days later we hear from the dealership. at this point they have had our car for 2 weeks and now they tell us we need to come in and sign some paperwork so they can look at the car. 2 weeks later!!! four days later, they finally call to give us the estimate. no ma'am, we haven't heard from geico yet. we call geico, they give us the name of our claims adjuster. we call him. he should be able to get over there tomorrow. 3 days later, we call him again. he's on his way there right now. this is friday, january 16, 2009 and we don't hear from him again till monday. the car is totalled. we knew that part already. now comes the valuation. we don't agree with it. we had a 2002 4-dr honda accord sedan, 6-cyl, less than 100,000 miles on it, fully loaded, leather seats, power everything. the valuation had 2 like cars and four 2-dr coupes, not the same car. we ask for another valuation. this time there are sever 4-drs and eight 2-drs. we are still unhappy. they only want to give us $8400 because they say our car had hi-mileage. we checked dealerships, online sources and used car lots. to replace our car would cost us around $9500. one salesman told me that to get an accord with under 100,000 miles i would hafta spend more money. my husband calls the claims guy, he puts valuescope on a conference call with my husband and argue with him about what our car is worth. by the time all of this has happened, we get a bill from geico with our 2 remaining cars on it, one with total coverage and the other with liability, they want almost $300 a month now. last saturday, february 7, 2009 i open more mail from geico. this time there are 2 insurance ID cards for the 2 cars that were totalled!!!! i call them, the poor csr woman hasn't a clue how that happened but she will get someone to find out and get our bill re-adjusted, again. today is february 9, 2009, we still haven't heard from our claims adjuster or geico. we will have to settle with what they are offering because it has been entirely too long and we have a life to get on with. be careful in dealing with geico. they are known for undervalueing cars and trying to do as little as possible to make the customer happy. but their total incompetance and lack of communication within their own company makes me wonder how they even stay in business!! Lj lees summit, MissouriU.S.A.
Entity: Washington, District of Columbia

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