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76, Report #213553
Sep 30 2006
12:55 PM
Home Depot rebate rip-off Green Bay Wisconsin
On april 29,2006 i purchased kitchen cabinets, granite countertops and appliances from the home depot store on taylor st in green bay. i was going to purchase elsewhere, but they had a $400.00 gift card offer with the purchase of kitchen cabinets, so i went ahead and ordered. i filled out all of the rebate information, and sent them a copy of the special work order, as instructed, with the specific amounts highlighted. then i started the waiting game. after about 9 weeks, i casually mentioned the tardiness of the rebate to Dennis, the designer at home depot that i was dealing with. oh, he said, that can take up to 16 weeks, due to the high volume of requests. ok-i'm by nature a really patient person, so i wait some more. june and july pass-still no word. finally in august i get an email-your request is being processed! YES! Uh, NO-after 9 more weeks ( its now Sept 29th, folks)i get a nice little note in the mail stating that my purchase was not eligible WHA? i specificly purchased those cabinets in that store because they WERE eligible. oh- theres and 800#, i'll call and see whats up- 12 minutes on hold later, i get Jennie on the line. she explains that in order to review my request, i need to fax the whole 14 pages of fun to a number she gave me- but she cautions me-it may take several attempts to send it because its always busy- i ask if its that busy they must have alot of issues with unpaid rebates. this gets no response. i ask if i can't just fax it to her directly or to her attention- no the fax machine is in another state and it will probably take some anonymous person 2 weeks to get it and then process my the review of my request. i'm given another number to call in 2-3 weeks to see if my information has been received. this is the LAST TIME i will ever shop at home depot, we spent nearly 30K at this store on our remodling and the experience over all, was lousy. this is just the icing on the cake. i'm a realtor by profession, and i talk to ALOT of people considering a remodel, usually prior to listing their home. i will tell them to not even CONSIDER working with Home Depot - whom i now call HOME DESPOTS! why doesn't our department of consumer protection do something about rip-off rebates? i can't be the only one! Amanda Green Bay, WisconsinU.S.A.
Entity: Green Bay, Wisconsin
77, Report #389476
Nov 09 2008
03:20 PM
Home Depot Defective slate tile Small dots started appearing throughout the installed tile. Jacksonville Florida
Slate tile S0401 SKU516-378 Motif S pattern copper:color name Copper Slate Several months after installation, I noticed that small black dots started appearing randomly. Calling the store brought a service man to the house who took pictures, scraped it washed it and said he had no idea and would send the specialist out, which he did. The specialist did exactly the same thing and also said he had no idea but admitted that there was something wrong with the tile. I suggesed he call the manufacturer or some other customers to see if they had the same problem. I got a phone call and the manager, Rick Anderson said he didn't know what the problem was and that they had some cleaner and sealer for sale that I could try to see if that helped. I am 75 years old and I can not get on my hands and knees to try out an expensive product with no guarantee that it would help because I have scrubbed it with only water myself and it didn't help. I asked if he would send someone out to try it for me. His answer, I don't know if I have anyone who can do that. That answer seemed strange to me because Home Depot has sent people to install carpet, install bathroom and kitchen tile, install bath fixtures for me without any problem. That was just a big put-off and I have never heard from them since. I had just spent nearly $7,000 with Home Depot and was treated in such a uncaring manner. They talk like you are an important customer when you spend your money with them but they do not stand behind their products. Myra Jacksonville, FloridaU.S.A.
Entity: Jacksonville, Florida
78, Report #372866
Sep 14 2008
06:42 PM
Home Depot Cracked glass installed in special order door Virginia Beach Virginia
The door and sidelights were installed in March, 2008. I was told the glass would be re-ordered and replaced immediately. I have been to the store 4 or 5 times, only to be told that it would be ordered right then, which didn't happen. Then I was told that the original salesperson wasn't in that day , but she would call me the next morning. That didn't happen. So, I called customer service and was told that they just ordered the glass and it should be in within a week and would be installed within 48 hours. That has been over 2 weeks. Meanwhile, I'm paying for an expensive, damaged door. Anonymous Virginia Beach, VirginiaU.S.A.
Entity: Virginia Beach, Virginia
79, Report #360113
Aug 06 2008
07:23 PM
Home Depot Partners with companies that use fradulent advertising Anytown, USA Internet
I am highly disappointed with Home Depot and their choice to partner with a company that is fradulent in their advertising and customer promises. National Home Protection (http://www.nationalhomeprotection.com) advertises that with a purchase of their home warranty you are provided with a $50 Home Depot Gift Card. I should have looked at RipoffReport.com before dealing with this company, but I chose to purchase a home warranty with them solely because they were providing Home Depot Gift Cards. To date, despite several attempts since February 2008, I have yet to receive my Home Depot Gift card for $50. I am disgusted that NHP is ruining my thoughts toward Home Depot because they chose to partner with a company as disgusting as NHP is. They refuse to acknowledge that they advertise for the gift card - see their website - and they continute to refuse to provide me with my gift card. This makes me think twice about shopping at a store for a company that would support false advertising and lies like this. I am trying to email Home Depot to let them knowhow their business partner is runing their reputation. The website is having errors and will not accept emails...go figure. Nikki xxxx Genoa City, WisconsinU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Anytown, USA, Internet
80, Report #360299
Aug 07 2008
09:39 AM
Home Depot Special Order Exterior Door - 4 inches too short Roanoke Texas
We have been updating our exterior doors with new energy efficient ones. We were scheduled to have a new exterior door installed this morning. Installers were on time, however the door was 4 inches too short. The installers informed us that when Home Depot placed the order for this custom door to the manufacturer they provided incorrect measurements. They installed the new too short door while we wait 14 business days for the correct door to be manufactured and delivered to Home Depot. They used wood to cover the missing part. Needless to say we cannot use that door until the correct one is installed. I have submitted an online request that they please contact the manufacturer and have the replacement door expedited and also requested they refund part of the door price and/or at least the installation charges as the mistake was their responsibility. As a side note this is the second door we have had replaced by Home Depot and we did not have any problems with the first one. I will keep you posted as to what I happens Laurie Haslet, TexasU.S.A.
Entity: Roanoke, Texas
81, Report #466391
Jun 30 2009
11:15 AM
Home Depot jacks up interest rate to 75% Warner Robins Georgia
My husband closed our Home Depot account so we could pay it off. He just received a statement, and they have increased the interest rate to 75%. What a ripoff! Where's my bailout? This was supposed to be a way for us to decrease our debt, not increase our interest rate and therefore increase our debt. What a bunch of cheeseball misanthropes... Jonesy Warner Robins, GeorgiaU.S.A.
Entity: Internet
82, Report #470864
Jul 17 2009
03:35 PM
Home Depot Canada kitchen nightmare providers Charlottetown Prince Edward Island
We ordered and paid in full for a complete kitchen including installation in October 2008. Installation started on December 8th, 2008. Here we are now July 17th, 2009 and our kitchen is still not complete. They have gone through ordering 7 sets of cabinet doors and drawers to replace the damaged ones and we still have 1 door that is not to be found. when we have spoken they have promised to repair to our satisfaction but to no avail here I am writing in frustration. We paid in full for our cabinets and the answer that we have just received is that the store has bent over backwards for us I think this statement is quite funny as I feel it has been us that has been bent over and royally screwed!!! I have always believed that when there is a problem with product it would be looked over but all we hear is how we understand but guess what that does not finish my kitchen. I may not have spent $40,000.00 on it but I still paid more than enough for the quality that I have received. The designer was great and the installer was good as well but as far as the rest of the dealings we have had it has been one lie after another. To be told that they have bent over backwards is beyond reprehesible and beyond belief. If you are thinking of doing any work to your home I would think twice about whom you deal with. Florence kensington, Prince Edward IslandCanada
Entity: Charlottetown, Prince Edward Island
83, Report #583320
Mar 20 2010
11:51 AM
Home Depot Don't Stand Behind Appliances, Hidden 15% restocking fee! San Diego, California
The washing machine I purchased on line didn't work.  On-line customer service requires going through the manager at the local store.  The local store manager required me to run a bunch of tests on the machine that required over 4 hours of time to complete.  The manager insisted there is a 15% restocking fee on all special order items.  There is no notification of the restocking fee on HomeDepo.com; I went back and checked.  The manager wanted me to jack around with getting the Maytag repair guy to come out and see if the machine is operating as designed.  But even if it isn't, they still will charge the 15% restocking fee.  Home Depot gave me the wrong number twice for the Maytag repair number and I spent over 45 mins on the phone to get these wrong numbers.  I just want a washer that works.  Home Depot doesn't stand behind the appliances they sell.  Home Depot wants to give me a 3 weekend project of having repair guys come out to be able to eventually have Maytag take it back.  Who has time for all that?  I'm paying the restocking fee of almost $200 and buying a new washer somewhere else.  I manager guy at Home Depot was rock headed throughout the discussion making this all the more painful.  I really tried to come up with something that would work for them and me.  How 'bout you waive the 15% restocking fee on the washer I bought and I'll buy a new washer and dryer?  The manager's reply was So you are asking me for 25% off then?  How do you figure i'm asking for 25%?Cause we are having a 10% off sale right now.  So you want me to waive the restocking fee of 15% and give you today's price that is 10% off.Frustrating.
Entity: San Diego, California
84, Report #767357
Aug 19 2011
05:28 PM
Home Depot Husky 3 gal. air compressor broken belt mfg. 4/09 Internet, Internet
I have a Husky 3 gal. air compressor.  Really liked it until the belt broke.  I have called home depot asked who worked on them, because I could not figure out how to get a belt on it.  Nobody knows. I spent a half of a day taking it to two large air compressor repair places and none of them could figure it out.  They both said it appeared that it did not come apart.  After spending a day on the internet looking for a schematic of the machine and trying to find a website that didn't involve Home Depot, I find that this particular brand is made for HOME DEPOT.  However, they don't know anything about it. The 800 number on the machine does not work and hasn't for over a year, according to a 1015158000 international number it told me to call, for which I'll probably be charged on my phone bill.  I found a similar complaint on this website and it said you have to buy a new motor, which is 2/3 of the cost of the machine.  This is the most disgusting throw away society I never hoped to see. I try to repair everything, not throw it away until it is worn out.  It has certainly made me know I have made my last trip to HOME DEPOT.
Entity: Internet, Internet
85, Report #866126
Apr 09 2012
04:21 PM
HOME DEPOT CANADA HUSKY TOOLS CANADA defective Husky air compressor Internet, Internet
Bought a (30 gallon) Husky air compressor from my local Home Depot store recently. The instructions on the compressor say to release the compressed air daily from the reservoir tank. A small screw at the bottom of the tank has a tiny rubber ring gasket attached to prevent the air from escaping when tightened. So when I unscrewed it the small (rubber) ring  gasket broke. It looked very simple to replace, the type we can buy at any plumbing store. So I went to my local Canadian Tire store to get a variety pack of these rings. The smaller type fit nice and snug on the end of the Husky air release valve (screw in type). The problem is the rubber gasket is not your typical plumbing gasket. It is too fat (big, over sized, ...). So, it pinches when you attempt to screw the release valve into the bottom of the tank. Furthermore, the compressor has to be tilted some 30 degrees to be able to reach the release screw. This is heavy oil compressor on wheels so you do not want to over tilt its oil level. Not a fun acrobatic stunt to accomplish  on a daily bases! To think that engineers would not select a standard rubber ring for something that can easily need replacing is dishonest when intentional or otherwise cretinous. Home Depot said they had no replacement parts and curiously enough had sold off the remainder of their Husky generators. They referred me to a local maintenance shop for service parts . Today being Easter Monday the place is irretatingly closed. When I griped they said a manager would recall. His call was prompt and polite. He suggested that I phone Husky Canada which he could not locate himself nor I anywhere on the compressor itself. Google itself was far from clear for that matter. I did however discover the RIPOFF REPORT from reading the complaints against Husky Tools. This prompted what you are reading. In summary, a powerful air compressor crippled by a small rubber gasket that could have been replaced if only the fabricator had chosen to use a simple standard plumbing dimension. Let alone had they had the foresight of providing a few replacement gaskets worth pennies. Thank God these people don't make airplanes! I will stay away from Husky tools in the future and be more critical of what I buy from Home Depot in the future. I must say that I have had great service and unbeatable prices from Home Depot in the past. So I deduct that Husky Tools are not up to par and rumor has it Home Depot is in the process of flushing them.
Entity: Internet, Internet
86, Report #851499
Mar 09 2012
07:41 PM
Home Depot Installed Siding and did not finish job right, Internet
This is Steven and Joyce Hamlett coming to you again about what Home Depot did to our home 5 years ago. We never had a leak in the home for the first 22 years that we lived here. We decided to upgrade the mobile home with new siding and we chose Home Depot to put the new siding on and it increased the value of the mobile home by $15,000 and it looks good and that was a good investment. Hold on a minute; as soon as the first rain came we had water coming in to the 4 corners of the mobile home. The person that Home Depot contracted to do this siding job forgot to reattach the metal space in between the mobile home and the downspout and therefore we had water coming into the mobile home immediately and causing damage. We contacted Home Depot immediately and they came out with a couple of so-called experts to see what had happened. They said that it was the roof and I told them that we have never had a problem with the roof leaking in all the years that we lived here. They essentially called told us that we were wrong and that it was not their problem to fix. They even told me to put caulking in the spaces where the metal should have been. Now that is kind of strange since it was them who didnt finish the job properly and they are telling me what to do to fix the problem that they did in the first place.  They should fix it and finish the job they started. I just dont understand why they cant admit that they are wrong and fix the problem. If they had fixed the mistake they made in the first place then none of this would be happening. This is simply a nightmare and the Home Depot people dont want to admit that they made a mistake. So I am going to send you the pictures that my insurance company took and you will see what I am talking about and how irresponsible Home Depot has been. We need help now!!!!!!!!!!!!! Also there is some mold forming and that is potentially hazardous to our health. We are crying out for help and we are hoping that you can help in some way. They have given no choice but to sue them for damages and pain and suffering.
Entity: , Internet
87, Report #885414
May 20 2012
03:04 PM
Home Depot pre-assembled grills is a scam valencia, California
I went to Home Depot for a barbecue grill.  After choosing one, I went to purchase.  However, ALL of the grills are pre-assembled per their free assembly promotion.  An assembled grill will not fit in my SUV.  So I was forced to rent their truck for $19.99 in order to take home my pre-assembled grill.  Additionally, I asked the customer service girl to contact other stores in the area to see if they had the grill still in the box.  After getting an attitude and rude comments, she contacted other stores to find that ALL of the other stores also assembled all of their grills.  Additionally, after looking through the 10 floor models, I found most of the grills didn't have instruction booklets, some had more parts and pieces inside, and some were severely scratched (the grill has stainless steel hoods and knobs).  It's nice to offer a free service, but I believe it a scam when they make it so you have to pay more money for their so-called free service.  Now I get to hope that the assembler (which I overheard that he quit!  he probably put himself out of a job assembling every grill in the store!) assembled the grill correctly and that all of the parts are there.  Thanks Home Depot for your free service and costing me more money.
Entity: valencia, California
88, Report #175890
Feb 12 2006
06:58 AM
Home Depot Bad Quality, bad customer service! ripoff Port Charlotte Florida
We ordered Windows in Dec paid about 700. got them in Jan. Because most of the measurements were off & the quality so bad it took my husband days to install. After he got them in when we went to pen the window the inside track just broke off so we can't open it & have it stay open. There was also a small hole in one screen. I got in touch w/Home Depot Corp office & was ignored. I called the store & a man named Greg told my husband to come down & see another man to help him & show him what to do. He went down today & the man was not there, told to come back next week. I am so fed up with the product & customer service we received. I am thinking of writing in to the paper esp with Lowes coming in soon! Joy Port Charlotte, FloridaU.S.A.
Entity: Port Charlotte, Florida
89, Report #192476
May 20 2006
02:36 PM
The Home Depot ripoff - Poor Customer Service Capitol Heights Maryland
My Husband and I purchased a floor model refrigator from this store on April 28,2006 to be develivered on May 1, 2006. When we purchased the item it was in perfert shape. When the item was delivered, it had hugh dents in all three of the doors. I went back to the store within 48 hours of delivery. (it was a store to curb delivery). My husband called the store within 24 hours to report the dents and spoke to one of the assistant manager by the name of Paula. She promised to send some one out to check the refrigator. After waiting another 24hours we went to the store and asked to see Paula, she spoke to one of the sales persons and told them to give us 10% of, she refused to come out and talk with us. The salesperson DJG000 was very helpful, she told us the LGC customer service was very good and would send us replacement doors. I called the LGC appliance number and way treated very well. The LDG Company sent a repair person out to inspect the refrigator (Work Order#019350). The person inspected the doors and found not only were the doors damaged but the cabinet was also damaged. I called The Home Depot Corporate Office to complain about the refrigator. I spoke with with someone in India. H gave me some options 1. For me to take the refrigator back to the store and find me another one at another store. 2. See if the company would replace the doors. 3. It was not The Home Depots responsibility. The idea of getting new doors appeal to me since I had purchased all new appliances from the same store and it was a matching set. The person in India got the assistant store manager on the phone she told me I could have the refrigator picked up which would cost me $75.00 and get my money back. I asked her if Home Depot was willing to pay for the new doors, she said definatelly not, because she had asked her delivery men if they damaged the refrightor and they said no, so the only thing she could offer me was to bring the back and get my money back at this point she hung up the phone. I asked the person in India if it was possible to call other stores in the area to see if they had the same item he said no. I asked if they had a computer that the inventory was store in that he could check and see if there were other sores with the same refrigator, he said no. During my conversation with Paula, I asked her the same question she said no. I paid $75.00 to have a new refrigator delivered from The Home Depot to my home it was damaged in route. Now is it fair for me to pay again to correct their mistakes. The Home Depots has the worse customer service I have ever encountered. Dorothy Upper Marlboro, MarylandU.S.A.
Entity: Capitol Heights, Maryland
90, Report #195434
Jun 08 2006
11:03 AM
Home Depot ripoff had furnace installed that leaked Carbon Monoxide into Senior's Home Winnipeg Manitoba
Home Depot installed furnace without connecting the exhaust vent. Carbon Monoxide almost killed 2 seniors. When I complained to Home Depot's Head Office (in the US) I was told that It would be better off if you both did die, then we wouldn't be in this predicament. They refused to do anything unless we signed a release agreement and removed the story from Maurice Winnipeg, ManitobaCanada CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Atlanta, Georgia
91, Report #310018
Feb 19 2008
04:24 AM
Home Depot got a quote from d****e millwork asst. Santa Maria California
so first of all i was skeptical of going to home depot in the first place so i decided to give it a try. All the other employees were very polite and helpful except for this tall goober douche named kelly from the millworks desk. When i finally received service after hitting the customer service button 3 times he arrived. He was in the middle of an argument with another customer talking very rudely. He literally told this handicap women to handle her own sh**.(now you understand why he is such a douche!) So when he sat down and confirmed he had a rough night i began to give him my order. He said no problem maam let me just take care of this other situation(by this point im extremely frustrated and irritated with the whole experience)and i'll be ready to confirm your order. So you think thats bad i get to home depot to pick up my order and its completely F up(excuse my french). So through all the bogus nonsense he tells me he only missed 6 points on his bar exam and says go to OSh you illegal strawberry picker i dont have time for this I will never ever in my lifetime spend a dollar at this scummy racist dirty home depot again( by the way i wasn't even hispanic in the first place douche bag!) sincerely, (the worst experience to home depot ever!!!) sammylaylow3345 santa maria, CaliforniaU.S.A.
Entity: Santa Maria, California
92, Report #176752
Feb 17 2006
12:16 PM
Home Depot ripoff sold a bogus warranty and refuse to honor it Atlanta Georgia
In May of 2004, I purchased a Maytag washing machine from the Home Depot in Greer, SC. I also purchased what was supposed to be a 4 year warranty. The receipt said 3 year warranty and they cashier explained to me that the 1 year factory warranty plus the 3 year Home Depot warranty made it 4 years. It also took her a good 15 minutes to find the proper SKU to enter for the warranty. I paid a total of 607.00 for the washer and warranty. I moved from SC to IN in October, and the washer was still working fine. In the First week of February, 2006, it started spewing water on the floor when it went to spin. I pulled the lower cover to see if it was a leaking drain hose, and the water appeared to be coming from the Tub seals. Hoses were all dry. I contacted Home depot's warranty office. They claimed that they had no record of my warranty. I dug out all my receipts and faxed them over at their request. When I called back to verify they had received the info, I was told that the store I purchased it at would have to fax it, as they could not accept the info from the consumer. I contacted a Lisa James at the Home Depot store in Greer, SC, and she had me fax the paperwork to her. She then faxed it to the warranty people and they told her we would be contacted to set up service within 24 hours. When I did not receive a call back in 24 hours, I contacted the warranty office myself. They told me they had no record of the washer's warranty. After I explained the above, they found a note on the account showing the paperwork was received, but they only handle 2 and 4 year warranties, not 3 year. They stated a company called Assurant sponsored the 3 year warranties and that the 3rd party company would have to enter the warranty info into Home Depot's system before I could get service. They said on the note it was scheduled to be downloaded to their system that within a week. I called the next week and was met with the same BS. I again contacted Lisa James at the SC store and she contacted the warranty company. Lisa also told me that the cashier had entered the wrong SKU, as the 4 year warranty was for 4 years AFTER the expiration of the factory warranty for a total of 5 years. She said the price I paid, 79.99 was indeed the proper price for the 4 year warranty. She stated that she was sending the PROPER SKU number etc back to the warranty people and they told her I should receive service within 24 hours. 24 hours later, I received no calls. I again contacted the warranty people and was told that again she had faxed over the 3 year info, not the 4 and it would be another 24 hours before Assurant entered the info into their system. This morning I called to talk with Lisa and she was out for the day, but the Manager on duty was going to contact her and find out what is going on. I have received no calls back, and have now been without my washer for over 2 weeks and cannot seem to get them to honor the warranty that they took my hard earned cash for! This is flat out FRAUD. At this point I want Home Depot to come get this piece of JUNK out of my house and refund me my full purchase price or I will take them to court for breach of contract and Fraud! David Sellersburg, IndianaU.S.A.
Entity: Atlanta, Georgia
93, Report #219239
Nov 05 2006
08:58 PM
Home Depot-Rebate Fraud Obstacles-Fraud Wichita Kansas and Nationally
We too are having rebate problems. Home Depot claims that they cannot read what we sent them for a $100 gift card. Plus, they did not send a $25 gift card for opening up a credit card account. Beware Home Depot rebates-the biggest scam going around. Deborah Wichita, KansasU.S.A.
Entity: Wichita, Kansas
94, Report #241752
Mar 31 2007
07:46 PM
Home Depot a dangerous, dishonest store to shop, ripoff in North Hollywood California
I bought a set of solar powered outdoor lights from this Home Depot. Usually I am reluctant to go to this particular store as I have been robbed there beore, had my car broken into twice and they have dozens of vagrant migrant workers lurking in the parking lot. Against my better judgement I bought the item. I gave my receipt to the door checker who checks to see if you've stolen anything. She did not give my receipt back. When I got home, I opened the box of lights only to discover that these lights had already been sold once before and and already returned. Uncertain if all the parts were in the box, I decided to return the item. I paid $99.99 for this item plus tax. Arriving at the store I was told they would ony give me $79.99 for the item on a gift card, although I had bought the item only 45 minutes before. I explained the reason I didn't have a receipt. This made absolutely no difference to the person at the counter. I asked for the manager and he refused to do anything about it. So now I will file a lawsuit in small claims court for as much as the law will allow. Most companies give you a receipt or the product is free. It is the most common store rule I have ever encountered. Don't expect the same good treatment you get at McDonalds at Home Depot. It is a dangerous place to shop. I have had thousands of dollars of tools stolen from my vehicle at Home Depot on more than one occasion. If you're looking for a good, honest hardware store to shop where you don't have to worry about being ripped off, robbed or assulted by vagrant migrant workers, -stick to (((competitor's name redacted))). Mary North Hollywood, CaliforniaU.S.A. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: North Hollywood, California
95, Report #244012
Apr 14 2007
12:25 PM
Home Depot not special enough for there sale.... Ripoff Peterborough Ontario Canada
Home Depot....Rip Off I bought a product from home depot 2 weeks later in the flyer the product went on sale I took back my receipts to receive the difference They told me the sale was for special orders only.... I bought the product off the floor and was not entitled to the sale price ( I was not a contractor)....I wrote a letter to the store mananger with copies of my receipts and received no reply....I don't spend enough there to be a concern... Every Customer needs to be entitled to the same discounts Robert peterborough, OntarioCanada
Entity: Peterborough, Ontario
96, Report #299641
Jan 13 2008
12:41 PM
Home Depot The Kitchen Project From Hell Santa Fe New Mexico
The Kitchen From Hell Project. I purchased Kitchen Cabinets, counter tops and the of the installation of the cabinets and counter tops from Home Depot on August 9, 2007. The entire job was paid for in full by us on August 9, 2007 but our Kitchen was delayed for over 5 mos. by Home Depot. As a result we were not able to use the kitchen at all during the entire Holiday Season because we had no cabinets or running water. Home Depot measured the space incorrectly not just once but 3 times causing the cabinets to be re-ordered 4 times. Home Depot also ordered counter tops that did not fit the space and then told us we would have to pay the re-stocking fee on the original material which was ordered by Home Depot. Our cabinets and counter tops were just completed in January 2008. We received an invoice for the cabinets purchased on August 9, 2007 but we have not received an invoice for the the cabinets or counter tops that are actually installed in our kitchen which are different from the original order. We have fewer cabinets and a thinner counter top due to Home Depot's measuring errors. Although we have fewer cabinets and a thinner counter top material, we have not received a reduction in the purchase price. I have made numerous phone calls to the Steve Andognnii the Store Manager as well as the management staff of Home Depot and recerived no response to my requests for corrected documentation or refunds due to the delays caused by Home Depot. Although it may appear that Home Depot is a reputable business, our experience has been the Home Depot does not stand behind their products or services. So buyer beware, a membership with the BBB does not mean that the company will actually deliver the goods or services they are paid for. Betty Las Vegas, New MexicoU.S.A.
Entity: Santa Fe, Nationwide
97, Report #101444
Jul 30 2004
06:12 PM
Home Depot ripoff unethical payment processing policy costs consumers The Lakes Nevada
On May 15th I made a $1,000 payment to my Home Depot credit card (on a $2700.00 balance). On the 25th of May a payment posted to that account from a balance transfer I had made, leaving me a balance of just over $200. On July 6th I received a call from Home Depot Credit Department, telling me I had missed a payment and they were going to charge me a late payment fee. I pulled my records and gave them the information from the 2 recent (May) payments, certain that they would then correct their records. To my astonishment I was told that because I did not note that either of the 2 payments was for June, they were both applied as May payments and I still had a missing June payment. No amount of logic could sway the rep I spoke with. I was incensed that I could pay almost my entire balance and this company regard me as late. I sent a check, on that same day (July 6th) for $300.00, knowing I had charged a few small items since my last statement. Then, on July 12th my assistant sent another $25.00 check for the July 20th payment due; failing to realize that the minimum payment due amount was my entire balance (which included almost another $200 worth of purchases). Two days ago I went to Home Depot to buy a bag of potting soil (for $10.88) and 2 small plants; for a total of less than $25.00. The cashier said she received some sort of message to call in and did so. She told me that she was hearing all my credit info: the fact that I had a $7,000.00 line of credit and that I had a current balance of $85.20. She was certain there was some mix up with my account. When the credit representative asked to speak to me she handed me the phone. Again, I was amazed to hear this person tell me that I had an $85.20 balance and a late payment due - of $85.00. He said they could not authorize my charge. When I explained about the amount of money I had owed - and paid- in the past 2 months, he said it didn't matter. Yesterday I spoke with a very nice woman at the credit department who reviewed my files; spent 20 minutes talking with her supervisor (leaving me on hold); and came back to tell me that what her supervisor explained to her made no sense at all...that they did, in fact, show my total balance as $85.20 and it was, as of yesterday (not the day before when I tried to use my card) past due. I told her what I thought about Home Depot's credit policies and the way they were treating a very good customer (I purchased over $20,000.00 worth of merchandise from them in the past year) and she replied, Now everything YOU'RE saying DOES make sense!. I bought my potting soil at Loew's and was pleased that it was actually $2 less than the Home Depot price; but at that point I would have paid double. At 22% interest I try not to carry balances with this company for long, but when they accept 4 payments from me in 3 months and tell me I'm late and refuse to authorize a purchase, I know I am doing business with the wrong company. I will be paying my balance in full to Home Depot, when I send them my credit cards and cancel my accounts! Pam Dallas, TexasU.S.A.
Entity: The Lakes, Nevada
98, Report #255967
Jun 21 2007
11:47 AM
Home Depot Watch installers - No product support from company! Edmond Oklahoma
Is it too much to expect product support when you buy a product from someone? After waiting over a week to have my new dishwasher installed, the installers showed up one hour after their scheduled window of time was over. They completely took out my old dishwasher, loaded it up, and installed the new one. After completely finishing the job, I was told (very politely I must say) that they had broke off one of the support brackets that hold it into the cabinet, but that it shouldn't pose a problem. If it gave me any problems at all, I was supposed to call them within the next few days because he knew they wouldn't let him leave me this one while a new one was being ordered and he hated to leave me without a dishwasher. (Keep in mind that my old dishwasher that still worked fine was sitting right there on the truck and he could have re-installed it!!) So, he wrote a note of what happened on the receipt and had me sign it. One week later the dishwasher begins to come completely out of the cabinet. I looked to find that the only bracket holding it in was now bending because of the amount of weight! I called Home Depot and explained that the bracket wasn't going to be enough support. I wanted them to replace the dishwasher with a new, un-broken one. After speaking to a supervisor who said he'd contact the intaller and then call me back, a girl called back and said that she just wanted to let me know that she was waiting on the intaller and she would call me back later that day. I never received that call. 12:30pm the next day - I call Home Depot again. This time I speak with Rodney, a supervisor. He has this same girl contact the installer again only to tell me that they've ordered the part and will contact me next Wednesday to come fix the dishwasher. I told him that was not acceptable. I didn't buy a broken dishwasher and I wanted a new one. I also didn't feel that I should have to wait another week to have a working dishwasher. He was very rude and said there was nothing he could do. I asked for the Store Manager. He said he wasn't there. I asked for the district manager's number. He told me that they were the district headquarters ???and that there was noone else to call. I said, Do you think I'm stupid? I know there is a corporate number I can call to talk to someone over your head. Finally, he gave me the customer care number. I called customer care and talked to a very nice person but he passed me off to someone in another area over deliveries. That person proceeded to call the same store I had just talked to (Rodney again) who basically said the same thing - that there was nothing they could do. After going back and forth with them he offered me 10% off. This amounts to about $40. I said, No thanks. I want a new dishwasher, not a broken one that has to be repaired. I finally gave up and asked the customer care guy, Scott to be sure to record my comments about the rudeness of Rodney and lack of support I had gotten. He said, Mam, I haven't heard him be rude. I think he's been nice while I've had him on the phone. I said, Of course he has since this is being recorded. Did you get that he told me there was noone above him that I could talk to? Rodney replies, Mam, you were too busy ranting and raving to let me give you that number just like you are doing now. I said, That's fine if this is how you speak to your customers. I have about $5,000-$7,000 worth of appliance replacing to do over the next year and I won't be purchasing them from you. So, not only did they do absolutely nothing to solve the problem, I still have a broken dishwasher that I paid full price for. Don't expect Home Depot to provide you any customer support if something goes wrong on a Home Appliance you purchase there. They won't take them back so they know that you have no options. Beware of accepting anything broken, even if it seems to not be a big deal and even if they put it in writing that it is their fault. The store only blames the installer (who is contracted by them). If I had bought the same dishwasher in the store that had the same item broken and repaired, they would have taken off at least $100. Robyn Edmond, OklahomaU.S.A. Click here to read other Rip Off Reports on Home Depot
Entity: Edmond, Oklahoma
99, Report #1055909
Jun 03 2013
08:37 AM
Home Depot Online Deal of the Day is NOT Internet
 Online order for the Deal of the Day showerhead for $49. When I got the part when I needed to enter my Credit Card # the price was $135.00. Went to chat with Casey who said the price would change when completed the entry and submitted the order. Did that and the price did not change. Went back to chat only to find the chat is off line.This was at 10:35 AM. Waited till 2:PM to see if my credit card had been charged. Sure enough $135.00 + tax. Called 1-800 customer service and asked for order to be cancelled. Customer service said the order was cancelled. That took 14 minutes. Was offered $15 HD gift card which I refused but they insited to send it email. Two days later i receive a shipment confirmation and yes the price is still $135.00 and my credit card still says $135.00. Now I will need to drive 15 miles to return this so-called Deal of the Day whuich turned out to be the Ordeal fo the Day. And no gift card which I did not want anyway.End
Entity: Internet
100, Report #1053521
May 24 2013
07:23 AM
Home Depot Systematic bait and switch in roofing program Atlanta Georgia
Home depot trained and provided me detailed sales literature in their roofing program I believed and sold hundreds of thousands of dollars in roofing to innocent people. Turns out the product delivered is not as sold, cheap materials at a savings of hundreds of dollars were used instead. This may be nationwide. If so it is a multimillion dollar annual scam. I blew the whistle and left the company. The CEO office ignored my information as far as I know. These people are stealing. 
Entity: Atlanta, Georgia

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