Kaplan University Online Incompetent instructors, SCAM, financial and administrative nightmare, Internet
Where to start, I guess i'll start with enrollment. It was a nightmare. You have no choice but to be in this thing called the Kaplan Commitment Program which they say gives students a chance to decide if Kaplan is for them when it actually helps Kaplan to not have as high of a drop rate. Anything that they say will benefit you is a lie and they will not actually give it to you. I tried to drop a class before the 5 week was up, (it was just before week 3) and i was told i would have to pay full price and drop all of my courses as well. Like i said, it won't apply if it works in your favor, only theirs.
It took weeks of going through the financial documents because they kept messing up which would have cost me thousands of extra dollars if it had gone through. The sad part was every time we fixed one issue, they would redo the form and cause another. Then they would redo the form and cause a different issue. Then redo it again and we are back to issue number 1. We redid the form nearly 25 times until it was right, and the only reason it stopped there is because i accepted 2 issues that wouldn't cause me money loss and I had the manager of the Financial department doing the form after calling and complaining several times.
Now for problem #3, the paperwork was a nightmare. I submitted everything and requested all of my transcripts. MY wife started the same time i did except she started in the masters degree program. Somehow, both of our transcripts were lost. My wife's transcripts were eventually found in my files (after she had paid 17 dollars to have an official copy send Next Business Day so she wasn't dropped. Me on the other hand, I have been to several colleges with being in the military in the past so I ended up paying nearly a hundred bucks worth of next day fees. Three weeks previously I was told that all of my documents have been accepted and i was good to go. I still have the email. But then a few days before the 5 week Kaplan Commitment ends I get a phone call telling me I am about to be dropped from my classes in which i will have to pay for, and i will have to pay for the text books (even though they are included in tuition).
So after getting that taken care of I am still having issues in my classes. I was approved to take Course1 instead of Course2 because the Course1 course is in my degree field and Course2 is not.... however, the waiver to take the course substitution never actually got sent off. Instead they put the Course1 course as my only open elective (I had transfer credits covering the rest). When i tried to sign up for my next term, they put a different course in for an elective which caused errors since the spot was already used up. From that point on, when i looked at my degree plan, most courses were listed multiple times and courses that were not on my degree plan were showing and courses i was taking were also listed as future courses. (we will get back to this issue)
Then, i tried to complain about an instructor... nothing came of it.
Instructor #1 - course was fine. We didn't really learn anything we just discussed technology in society and argued with each other's discussions.
Instructor #2 - Barely spoke english, mostly French. Couldn't understand the seminars. Asked us to complete assignments that were completely foreign to us. We are studying project management but the essays and the charts he wants us to create are things we have never seen before. Its like being asked to bake a cake having never seen one before. You have one example of the forms that come with a rocket science project but the project we are working on is a wedding.... the forms are different but if you use one off of the internet you get points off. If you don't have all that they want you get points off. If you have what they want but he just doesn't like the form you get points off. There is no way to win. There are hundreds if not thousands of ways to create the forms. they require you to use Microsoft Excel and create templates that you have never seen and to do so is way above the knowledge of an average college student.
I am an A student. I was Valedictorian for my associates. If i cant do it, most other people cant. (us students called each other up to try and help figure out what he actually wanted us to do because it usually isn't clear and we all got zero's for having similar documents.)
The final class (yes, I was taking 3 courses at a time which required a waiver from the instructor and the dean and academics manager) the course was more of a refresher for me, It was computer network concept course and it was based off of the Network+ text book, I already have my certification. The teacher is an idiot. We argued about things where he said he is right and i show him in the book how he is wrong. Then he would eject me from the seminars for disrupting and continue teaching the class incorrect information. The book straight forward says that TCP stands for transmission control protocol, the test requires that you know this, it is day 1 stuff. He says Transfer Control Protocol. He is wrong about Access Lists only being on firewalls. I have my CCNA and to get that, one thing to know is how to configure Access Lists on Routers, which he states is not possible. But apparently he is right because he has a masters degree in teaching and he has his A+ and Network+ certification..... that is entry level certifications for IT. He has no experience in IT, he is experienced as a teacher... But you cant understand him in his seminars either because he speaks in ebonics.
Not to mention that the weekly seminar is part of the grade, the assignments are part of the grade and the discussions are. The teacher agrees with things that are wrong, criticizes people for working hard as doing too much even though they did only what was asked and DOESN'T LOOK AT ANYTHING. I have al 100s in the course even though i took some quizzes and got 94s. I missed 2 seminars and didn't tell anyone. I intentionally did a network design that could not work and a 3rd grader could tell. I am still getting a 100 in the course. Not to mention he didnt start grading until week 5 and only graded through week 3, he finally finished grading through week 9 on week yesterday. 6 weeks of grades just posted. can you say Diploma Mill?
Finally, back to where i said I'd come back to. I am currently a week from this term ending. I only have 1 assignment to do next week and i'll be completely done. I have been calling every other day just as i have been told to do, and waiting an hour each time to get ahold of someone who can never help me, they always have to transfer me. I was told I will probably have to sit out next term so they can reset my profile and get it fixed. I'm taking extra courses to graduate faster and they are telling me i will have to sit out next term because they have spend 6 weeks trying to fix this and can't.
So, I called and told them i will not take any more courses with them, After this term I was done. They threatened me and begged me and one guy even said he could have fixed the issue in less than 15 minutes. I've spend over 30 hours combined on the phone trying to fix this and he says he can fix it in minutes (he couldn't by the way) this just made me more mad.
Here is the best part. They accidentally took me out of one of my courses so all of the work i did last week became zeros. My grade went from 96.6 down to an 84.3 and they say that it was never submitted. I do my work a week ahead of time (except for the responses to the discussions, of course) My assignments and discussions are submitted on Wednesday morning first thing even though the instructors keep telling me i have a week to do it, it doesn't need to be submitted that early. How would i miss an entire week worth of stuff knowing that i check every Tuesday to make sure that everything is posted. (my friend had an issue with a final project posting as blank once, he failed a course and had to pay 2500 to take it over) I make sure.
So, here i am. I am getting ready to go to Western Governors University now. Please stay away from Kaplan.