Metro PCS BUYER BEWARE of Metro PCS Nationwide
Okay, I admit, I currently use Metro PCS as my carrier for cell phone service. On February 15, 2014, I wanted to change out my wife's cell phone. So I ordered a Samsung Mega from the online department of Metro PCS (for the benefit of Metro PCS, the order number is o360238486). I paid almost $500 for it, which I thought was a bargain. When the phone arrived, it did not meet the expected specifications, so I returned it promptly for a refund. By February 26, 2014, it was already in their possession. Ever since then, I have periodically called Metro PCS to find out about my refund. The script I get every time is that they (the online department) will send an e-mail to the department handling the refund so that they can speed it up.
Today is April 5, 2014 and I still don't have my money. Again, the Metro PCS agent said she would send an e-mail ... And then when I expressed my displeasure she told me to go ahead and do whatever I planned to do, hence this write up.
I seriously considered changing carriers at this point, but you know what, when this is all over, I want them to feel stuck with me the way I have had to hold my nose to deal with them over the years. In the meantime, I want fellow consumers to be aware of the following:
Metro PCS is a pre-paid plan company, so if you owe them for even one day, they will cut your service. If they are efficient at that, why do they need 2 months or more to refund a client?
It used to be that you could use your Metro PCS phone anywhere they had a presence in the whole of the United States at no extra charge. But now, you may need to pay for roaming if you go to certain places. Look out!