National Magazine Exchange Refuses to cancel my subscriptions to the magazine companies. They have yet to get notification from National Magazine Exchange. Clearwater Florida
I entered a $2.1M sweepstakes in December 2006 and was eligible to receive a number of magazines of my choice with the right to cancel if I was not satisfied. On March 2, 2007, I decided I no longer wanted the magazines and called National Magazine Exchange (MNE) to cancel. They agreed to cancel my magazines and refund my $64.40 to my bank account. I called again on March 15, 2007 to insist they cancel my subscription and refund my money. The magazines kept coming! On March 30, 2007, I received a letter from National Magazine Exchange informing me that they cancelled my subscriptions and have processed my refund.
By July, the magazines are still coming! So, on July 14, 2007, I called them again to cancel the magazines and let them know I do not want them coming to my mailbox and longer. The letter says that I may still receive additional magazines. Accept them with our compliments. I reiterated that I did not want them coming anymore. When I contacted the magazine companies directly, I was told that because the subscription was ordered through a third party, they needed to have the third party contact them to cancel the subscriptions. That led me back to NME once again. NME tells me that they contacted the magazine companies and requested the magazines be cancelled and there was nothing more they could do. I called NME again in September 2007 making the same request. This was after I then emailed the magazines directly to request cancellation.
Still the magazines keep coming. So today, October 20, 2007, I called NME and spoke with Juan. He said he wanted to help me, but couldn't understand why I was so upset. When I explained my circumstances, he said he couldn't blame me for being so upset, but kept giving my excuses why the magazines would have kept coming. I explained again and again, before then yelling toward the end of my conversation, that I don't want the magazines coming ever again, not at any time. When he told me a couple of times that he suspended my subscription, I stated once again that I did not want is suspended, I wanted it dissolved and never want to hear from this company ever again. What's worse, they sent me the same sweepstakes garbage they sent last year and I didn't realize it until at the end of the phone conversation they wanted to send me magazines of my choice. I had to repeat at least ten time that I decline, but he kept going with the choices of magazines I could request. I eventually had to hang up on both conversations because they simply weren't listening and they refused to get my direct message. Today's conversation was left with me saying that I intend to seek legal counsel.
So, if anyone seeing this posting wants to take on this case and perhaps develop a class action suit, I would be more than happy to share my information with you to bring final action against this company. It so is obviously apparent they are only out to make money, regardless of the effects it has on the customers. I truly hope that others post similar circumstances so show just how ruthless and uncaring this company is. Frankly, I want some money to cover at least 7+ months of utter emotional distress and frustration, even to the point of tears on at least two occasions. Anyone feel the same way?
Concord, New HampshireU.S.A.