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1, Report #87456
Apr 13 2004
11:06 AM
Pep Boys ripoff Philadelphia Pennsylvania
A class action lawsuit was filed in the Court of Common Pleas of Philadelphia County, the First Judicial District of Pennsylvania, regarding Pep Boys' failure to honor Raybestos Brakes Brake-Of-A-Lifetime Warranty. This lawsuit has been settled. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Kohn, Swift & Graf, P.C. Philadelphia, PennsylvaniaU.S.A.
Entity: Philadelphia, Pennsylvania
2, Report #1340262
Nov 28 2016
03:40 PM
pep boys Too high an estimate Austelll Georgia
After my long term mechanic closed his business, I had been thinking of what company to use when we needed repairs. So when my starter went out, I took it to Pep Boys-which was less than 2 mile from home, for a repair. I also wanted them to fix my air conditioner. I was quoted over $800 for the starter and 700 for the AC. I went online to check the price of a starter and thought I would be getting ripped off if I agreed to the repairs. I then called back and told the service guy to hold off on any repair. They charged me a diagnositc fee for both the starter and AC. These proces were discussed in advance: I did not mind that as that was the price I paid to realize that Pep Boys would not be my next repair shop. Another repair shop fixed both the starter and AC for about $818. I found a repair home with them.   I was very disappointed in Pep Boys.
3, Report #1170135
Aug 16 2014
07:00 AM
Pep Boys Horrible online service Internet
I recently purchased a rebuilt starter online. The part itself arrived in time and appears to be of reasonably good quality. My frustration began with the core return. When I submitted the core return info online as instructed to get the RMA and shipping label, the site tanked and didn't provide it. I attempted to contact customer service had to wait on hold 30+ min for a rep who apologized and told me the site was having problems and the label would be emailed as a PDF in 2 business days. It wasn't. So I call again after a few days and endure another 30 min of hold music before I can request the label, which I received the next day. I sent in the core return and a month later still don't see the core charge credited to my credit card although FedEx tracking shows the part was received. Another 30 min of hold music before I am told that, yes, the part was received but for some reason the core charge wasn't refunded. PB: We'll have to check with finance but they are closed now. We will contact them tomorrow. Me: How will I know when they reply? PB: We will contact you. Me: When can I expect that? PB: By Friday. We will call. Me: Please send an email, as well. PB: Ok. Friday comes and goes. No phone call. No email. So I call again on Saturday. Only have to endure 5 min of horrible hold music this time. Lucky me. Am told by the rep he will check with his supervisor and call me back. The saga continues..
Entity: Internet
4, Report #957743
Oct 20 2012
06:06 PM
Pep Boys Pep Boys Auto pepboy for less 800-pep-boys manny,moe,jack oviedo, Florida
took vehicle in for front brakes diagnostic ,was told  the problem was  caliper and they recommended both side be did,and they would only warranty the brakes and rotors.rebuilt calipers that rusted in days was put on rotors brakes,after two days i started have same problem but wasnt able to stop at times,i took it back to them the , one tech went on test drive then came back put vehicle on lift turn wheel and stated it was my tires,i went to two on place to be sure ,they both said i had brake problems ,call mgr Ron he got rude with me over phone didnt want to handle this,the problem was a $12.87 wheel speed sensor and i have GM techs and onstar to back me up on this calm. they wanted 898. service rep jason put alot of core returns to bring cost down.
Entity: oviedo, Florida
5, Report #11577
Jan 15 2002
12:00 AM
Ripped off by Pep Boys -they have been bad boys
My engine was sputtering and stalling and I could not locate the problem, so I took my vehicle to Pep Boys. They saw an 18-yr-old young woman in a college town and figured they could rip me good, which they did. They charged me $500 to replace my CV joints, etc. and said I needed an alignment. I had made it clear upon dropping off the vehicle that the engine was sputtering and that upon driving the vehicle it would be evident to even the Palm Beach babe who doesn't even know how to pump her own gas, that there was a problem with the ENGINE, not the wheels or alignment. I consulted my 16-yr-old brother, who has never worked on a car engine, and who stated it sounded like a bad spark plug. Sure enough, he removed the first plug wire and the wire itself fell apart in his hand. It was an eighteen dollar part that I got at an auto parts store and installed myself. Pep Boys refused to acknowledge that they had done unauthorized and incorrect repairs, nor did they refund my money. Being a broke college student, I could not afford to pursue the matter, especially after shelling out $500 for nothing, but I regret not having done so - just on the principle. Chris Florida Click here to read other Rip-off Reports on PepBoys
Entity: Gainesville, Florida
6, Report #73375
Nov 28 2003
07:24 PM
Pep Boys Rip Off Sacramento California
I fell from a curb at the entrance of their door( on their property. Cut my rm and hurt my back. I went inside, bleeding. had to wait in line to talk to someone. They told me to go wash up my arm and then would'nt talk to me. I phoned them when I got home. They askedif I wanted a million dollars or an air freshner Eventually they gave me the # of their insurance co. They told me to go to a Dr.I told themm to set up an appointment for me. They did !! Told the Dr's office they were reponsible for the billig etc. Called me back with the date and time. I went to the Dr. He X rayed my back and tock care of my arm. Now--here;s the kicker for this. The did'nt pay. Told the Dr they changed teir mind. I got an attorney!I said I wanted my Drpaid for and future visits for this problem plus $ 5000 for pain and suffering ( which I still have ) My attorney talked to them and then me. Te attorney said it was'nt worth his time Not enoughmoney. Pep boys told me to forget it they were not paying anyhing.The curb I fell on had a big chip out of it and grease spilt on it also. I hope who ever reads this will not shop with those nasty people at PEP BOYS in Sacramento California Charleen Sacramento, CaliforniaU.S.A.
Entity: Sacramento, California
7, Report #138536
Apr 12 2005
01:07 PM
PEP BOYS ripoff DAVIE Florida
I am filing for a friend who currently is stuck at pep boys -- She took in her car yesterday with what we she thought was a leaky hose. The mechanics at pep boys checked her car and drafted up a quote as to how much the repair would cost. It totaled $500+ dollars. They told her at 9pm that her car was almost ready and to pay the money owed which she did. A couple of minutes later the mechanic outside comes inside and tells her that in fact the car is not repaired and they won't be repaired until the next day. When she walks in today they want to charge her an extra $400 dollars because they just happened to realize that her radiator was broken. This sounds more as extortion and trying to take advantage of a seniro citizen. If there is anyone out there who know where i can file a report in florida against these people i'd like to know asap. Cindy Pembroke Pines, FloridaU.S.A.
Entity: DAVIE, Florida
8, Report #139665
Apr 20 2005
10:37 PM
Pep Boys ripoff Las Vegas Nevada
I went in to pep boys to get my front brakes fixed and they ended up fixing my back brakes. My back brakes where fine and they charged me over 200.00 dollars for nothing. I went in the next day and told them the problem wasnt fixed and they proceded to tell me I needed to pay another 100.00+ for the front breaks and they still are not working. Wendy las vegas, NevadaU.S.A.
Entity: Las Vegas, Nevada
9, Report #149547
Jul 13 2005
08:09 AM
Took the car for tires. While there, service manager Ben changed fuel filter as well. Afterward, car would not run. The brilliant mechanics determined it must be the fuel pump and changed it (one day wait). Car only ran 1/2 mile. Had it towed back. Service rep 'Ben' informs me they don't work on cars like mine and take it away. I just asked them to look at the work they had already done. It was dripping gas and needed attention. They refused. Said it was running fine when it was checked earlier and that's where their responsibility ended. Ben said it had been a long day. I said thanks for nothing!! and Ben replied EFF YOU, A**hole. I tried to leave to tell the tow driver to load it back on, but the door was locked. I asked to be let out, Ben says I won't do anything for you, now LEAVE.... how, I was not sure. Tired of being polite, I demanded to be let out once more and when he refused I returned the 'EFF you he had given me earlier. Fortunately another employee from the store ran over and took me to another door to exit. My son was along and witnessed the whole ugly thing. The tow driver offered to call the police. His opinion was that maybe Ben's behavior was caused by drugs. I just wanted OUT and away from the crazy kid. I complained to service dept manager the next Monday morning. He told me he had no previous trouble with Ben and it must be my fault for talking to him in a way he didn't like. He offered to take the fuel pump off the car and hand me back my old one. I asked what that would prove, and he agreed 'nothing'....but that's all he would do. So I am supposed to go back to a place where I was verbally assaulted, hassled, delayed and overcharged so they can take off the fuel pump I had to find at another store because their parts dept could not come up with it, and let them mangle my car some more and wind up with a non-running car that has to be towed away again? That's really a dumb solution! And after getting home and examining the bill for the tires, it was discovered that they had not given the discount they promised either. And they were supposed to align the car for a small discount along with the tires, but no discount and the car pulls. I had it re-aligned and the set was 2 degrees off on one side and 1 degree off (the exact opposite direction) the other. I had the car fuel problem repaired by a reputable mechanic. The problem was with a rubber gas line that was torn when the filter was replaced. I have no receipt for the Pep Boys repair because 'Ben' offered to put it on for free if I would buy it in the store and bring it out to him (a couple greenbacks for lunch would be fine).... I suppose that one fact might be as much a part of this service disaster as anything else. He didn't want to be found out. I tried complaining to the regional manager. I was advised that the big manager would call me back. He never did. Everything I encountered at this store was incompetent, hostile and self serving. And the upper mannagement was eithr just as bad or just absent. I was told repeatedly that if there was a problem with the car, it was MY problem. Apparently, they feel they never make mistakes, and if they do, it can be righted by pushy, hostile behavior and denial by the offending party and his managers right up the line. It's a shame this kind of management is tolerated by corporate. Pep Boys was once a good resource. It isn't anymore. W Oro, ArizonaU.S.A.
Entity: Tucson, Arizona
10, Report #60456
Jun 12 2003
08:11 AM
PEP BOYS ripoff/ Oil change gone bad CLARKSVILLE Indiana
I went to Pep Boys to have a oil change done on May 11 2002. Less than 5 weeks later I have it towed back to them because there is no oil in my car at all. They check the car over and come back to say that the filter just blew off, (it was cross threaded) then it was the oil pumps fault. Of course they could not fix the problem, it was then towed to a ford dealer. The ford dealer looked at it and told me that there was no way the filter just blew off, it had to be cross threaded for the oil pump to just blow it off. They checked and there was oil in the motor, fresh, unburnt oil. Not sure where that came from. So $600 later I have a new oil pump and I'm back on the road. About 2 weeks later my car sounds like it has thrown a rod, take it to my dealer. There has been so much damage done to my motor that it has locked up. So back to be fixed again, waited 2 months to get the enigine repaired and $437. plus what my warrenty covered $2000. I'm back on the road. Not a week later I'm back in the shop with the transmition, it has gone out now. They told me it could have been from it running hard with the oil not running through the motor and the motor pulling hard to run. So, after my car being in the shop for a total of 7 months, leaving me to have to bum rides to and from work. And after over $5000. worth of repairs My car is still not running 100%. I sent Pep Boys an email and never heard a thing from them about anything that was done to my car. They could have at least returned my email. Its like that don't really care about their customers at all. All we are is a $ to them. You got money they will take it, but don't come back with a complaint, cause they don't what to hear it. I will never go to pep boys again and have told everyone I know how they treated me and they should never take a car there to be worked on. A simple oil change could ruin your car, at least from them......... Stacey JEFFERSONVILLE, IndianaU.S.A.
Entity: CLARKSVILLE, Indiana
11, Report #106921
Sep 03 2004
07:21 PM
Pep Boys ripoff Cathedral City California
We took our van in for a break job and to check on a knocking noise coming from the van. Trusting Pepboys to do their job we excepted that we needed new tire rods, rotors, and breaks. By the end of the day the manager called to tell us that our van needed $800 worth of repairs and garrenteed the problem would be fixed. So we paided and picked up our van. The next day we noticed that our van was still knocking and the breaks still made the van shake. So to make a long story short after 6 more weekends of them keeping our van we are still experiencing problems and now have problems we didn't have before. The ending cost for us was over $1000 with a van still not running right. Jerry Cathedral City, CaliforniaU.S.A.
Entity: Cathedral City, California
12, Report #101908
Aug 03 2004
09:49 AM
Pep Boys ripoff Henderson Nevada
I took my 91 Celica in to have the a/c serviced. Pep Boys did the maintenance work and recharged the system. They also gave a lengthy description of how all of the components of the a/c system had been checked and were in good working order. The a/c worked fine for two weeks. My father passed away and I left the state for an additional two week period. When I returned the a/c was no longer working. I checked my invoice and it clearly stated that Pep Boys offers a 90 day warranty on their work. This was quite a relief and I was glad, at that time, that I had chosen a larger organization and one that offered a warranty (because I paid considerably more than other garages in the area). Well..... they kept my car overnight and called the next day to tell me that they would need $1287.00 to get my a/c running again!!!! They said that virtually every part of the a/c system would need to be replaced. I could not believe it! They absolutely refused to stand behind the 90 day warranty and how could they not see that even one of the hoses was shot less than six weeks ago!!! Furthermore, when I took it up with the store manager he pulled out their copy of the work order and I could not believe my eyes or ears. The work order had notes on it that had been scribbled out with an ink pen. Parts of the work order were completely blacked out and he stated that the condenser needed to be replaced but there were no notes indicating why it needed to be done. It is my belief that Pep Boys either did not check the system originally or they did damage to the system when they did the maintenance work. I have called their corporate office on two occasions trying to obtain some kind of relief and have been given the royal runaround. I was originally told that the area manager would call me within 24 hours. Four days later I called back to tell the customer service rep that I had not been contacted. She told me that I would be contacted within 15 minutes. The area manager did call and his name was different than the one given to me originally. Is it possible that they have more than one area manager for the same area? At any rate, he proposed that I take the car to another mechanic and if that mechanic would state that Pep Boys did something to cause the problem with the car he would make it right. Does this sound like a fair business practice to anyone else out there? What does another mechanic's opinion have to do with Pep Boys' 90 day warranty? I truly believe that this is just more of their time-wasting tactics hoping I will give up and go somewhere else. However, they need to know that I will continue to pursue this problem until they make it right or everyone else on the planet knows that Pep Boys is the worst and should be banished from the planet! Ginger Henderson, NevadaU.S.A.
Entity: Henderson, Nevada
13, Report #110966
Sep 30 2004
09:47 PM
PEP BOYS Rip-Off MIAMI Florida
i went to pep boys for a clutch that they quoted me $465. they said it would include all parts, labor & resurfacing the fly wheel, less tax. i asked if them if the slave cylinder would be alot extra, they said only the cost of the part. they called me back to tell me that the slave cylinder is $400. i asked if i could get the part on my own, they said fine. it was only $200 AT THE DEALER! 100% mark up!! when i brought my own parts in they were pissed. so the later tried to charge me extra for parts they did not install & extra labor for resurfacing the fly wheel & installing the slave cylinder(which was originally included!) the manager was so pissed he wen't home after snapping at everyne & fixing my bill. THEY WON'T SEE ME AGAIN!! PEP BOYS IN CUTLER RIDGE,FL Steve MIAMI, FloridaU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: MIAMI, Florida
14, Report #60697
Jun 14 2003
06:31 PM
Pep Boys faulty diagnostics and repairs Chandler Arizona
Our car would not start so we took it to pep boys to have a diagnostic done on it. There conclusion was that the fuel pump needed to be replaced. I had replaced the fuel pump with a Pep Boys brand fuel pump just one week earlier. $280.00 later they said the car was fixed. We did not even make it the four miles from their shop to our house before it broke down. We took it back. This time they said it was the fuel pump sending unit. They refunded the amount of the fuel pump but still charged us $200.00 in labor for something that was not even the problem.This second time they did not charge us labor but charged us $162.00, the price of the sending unit. This time we made it all the way home but when we went to start the car a short time later, it would not start. We had it towed backed to them the same day and as of one hour ago they dont know what is wrong with it. That is where we stand right now. Gene chandler, ArizonaU.S.A.
Entity: Chandler, Arizona
15, Report #60909
Jun 17 2003
07:51 AM
Pep Boys ripoff Knoxville Tennessee
On June 12, 2003, I purchased a Bugflector II from the Pep Boys location I referenced as a Father's Day gift. I told the salesman I needed it for a 2001 Ford Explorer Sport. He asked for clarification: Sport or Sport Trac? I again said sport. The part number I purchased was 25558. Two days later, on the 14th, my husband, my father, and I attempted to put the part on my father's car. It didn't fit. I called this same Pep Boys location to make sure I had the correct part. I was assured that yes, 25558 was for a Ford Explorer Sport. We then took the part to this location to get assistance with the installation of this part. We were instructed to go to the parts counter in the back of a store where we were told that our part was incorrect for the vehicle we had. This particular part was not in stock and wouldn't be in until the following Tuesday, and it was also going to cost $10 extra. Primarily, I agreed, though I was exasperated with the poor knowledge and training of their salespeople, but by the time I arrived at the front counter for checkout, I had decided to shop around for a better price. I was unable to return the item because I had lost my receipt. While I understand this policy, I feel that since it was the fault of Pep Boys that I had purchased the wrong part to begin with, an exception should have been made. When I filed a complaint on their website, I even offered to take my bank statement to prove the purchase was made at their store. I was denied that chance by the customer service rep, Veronica Jackson. I used my Visa check card for the purchase, so it should easily be retrieved by their system, but either the manager, Jeff Heeley, was ignorant in the workings of their computers, or Pep Boys is stuck in the dark ages. I want a refund for this incorrect part, and I want to be done with Pep Boys forever. I will never buy anything else from this store. Tabitha Knoxville, TennesseeU.S.A.
Entity: Knoxville, Tennessee
16, Report #61165
Jun 19 2003
10:36 AM
Pep Boys Rude incompetent liars Athens Georgia
I went to this location on on JUne 5th because i needed an oil change and I was having problems with the heating/cooling system. While I was there they told me my heater core needed to be replaced. They said they would order the part and in woudl have it in 3-5 days. Four hours later I finally had an oil change and was able to leave. While waiting the three to five days for the part I was able to drive my car but I had to keep 5 gallons of water with me to keep it from over heating. Seven days later on JUne 12th I was finally told that they had the part and would be able to repair my car. This was a Thursday. With the understanding that this would be an all day job it takes some planning because I work 40 miles from where I live. Knowing this I took MOnday June 16th off from work, dropped my car off the night before so it would be there when they opened and they could start on it and be finished and I would be able to get to work the next day. I called them at 7 am the next morning to make sure they knew what was going on and I was told that everything was fine and the work order had been started. THREE HOURS later one of the managers, Cindy, called me and informed that they did not have the part. When I asked how this could be possible when I was told that it was there 4 days earlier she told me she didn't know, but that the parts warehouse never received the order. Which is odd because I was standindg there when she ordered it on June 5th. At this point I explained to them that i had to have my car, because everyday they had it was a day missed from work. I was then PROMISED by a MANAGER that I would have my car by 5 pm the following day. When I called to check on it at 3 pm they had not even touched it. There explanation was that the part did not arrive until that afternoon. When I asked why they hadn't at least started on it and gotten it ready for when the part got there the only reply I could get was, I don't know. At this point I have gone thru every manager in the store and I am tired of dealing with them. Know one can explain to me why i was told the part was there, when it wasn't, no one can tell me why i haven't had my car fixed. I called the customer service hotline and the idiot there put thru to the store. I don't want to talk to the poeople at the store anymore. After calling customer service back and asking to speak to the supervisor, i was told that there wasn't one there. Why isn't there a supervisor there at three in the afternoon. So I left messages with the district manager who still hasn't called me back. I work in retail, and if one of my customers had a complaint as serious as mine, we would do whatever we could to help them. However no one at this location , and no one at corporate has even tried to help me or given me a reason to let them complete this $600.00 job. YOU would think that they would care about a a siginificant sale like that, but thye obviously don't, and they certainly don't care about their customers. Kim athens, GeorgiaU.S.A.
Entity: Athens, Georgia
17, Report #47506
Mar 01 2003
03:24 PM
PEP BOYS rip-off Altamonte Springs Florida
I own a 96 Kia sephia Recently my car broke down and I needed an alternator replaced so on February 21, 2003 I called PEP BOYS located at 71 S Semoran Blvd Altamonte Springs Florida (407) 249-3888 and spoke with Sean, he adv me that the part would have to be ordered because PEP BOYS did not stock the part and it would take 2 3 days to get the part from Georgia and the cost would be $169.99. I advised him that I worked in Altamonte and he said I could take it to the store located at 1020 E Altamonte Drive Altamonte Springs Florida. I asked Sean if the price would still be the same Sean said absolutely! We are a corporation. I was still concerned so I called the store Sean referred me to and they concurred on the price of the alternator. Friday February 22,2003 I had my car towed to the store finding that the store was closed I filled out the envelope and put my keys in and deposited it into the retrieval system located at the front door. Saturday morning I called to let them know that the car was there they adv me that they would call me back. I spoke to the mechanic in the service center and he told me that when the4 alternator seized it had broken the belts and I advised him that I was aware of that situation and I also told him I was more then prepared to wait till Friday the 28th to pick up my car because I knew they had to order the part. Tuesday February the 25th I went up to PEPBOYS after work because I hadnt heard anything and to see if I needed to pay anything on the parts and to get the final estimate mind you to this date I had not signed anything estimate or other wise nor had I been told any prices other then 169.99 for the alternator and $53.00 for the labor totaling $223.00 imagine my shock when I was told that my car was finished and the total was $474.92 this price included an alternator that escalated to the cost of $292.00 I told Steve in parts the price that I had been quoted of $169.99 he advised me that the part had been ordered from California I told him I had never authorized that price his answer was that they could remove the alternator and I could take the car (nice customer service wouldnt you agree?) I left the car and still didnt sign anything I called every PEPBOYS in Orlando six to be exact and was told 2-3 days to order the alternator and $169.99 for the part I spoke to Debbie at the pep boys located at 601 N powers drive (407) 295-5553 and was compelled to tell her my story she called the other store and told me to call Wayne the manager this morning and the error would be fixed. Wayne has now advised me that they will take out the alternator and order another one and it will be 5-7 more days. I am a single mother of five am I happy with your corporation? No I am not so I called Kevin Alvarez and let a message with Becky in customer relations no call back yet three hours later. I am fully prepared to contact the Consumer Protection agency as well as the Department of Professional Business Relations with my grievance I cant be the only person this has happened to and your code of ethics clearly states the opposite of all practices I have experienced dealing with one of your stores; the main one below Jeanne ORLANDO, FloridaU.S.A.
18, Report #10912
Jan 07 2002
12:00 AM
Pep Boys to my fellow employees IT'S MANAGEMENT
I've worked within the system of Pep Boys, and there are only a few managers and Techs & Mechs I would truly step up to bat for do to 20 years in sales/service. Pep Boys Yuba City gave me a chance to work with them and they also had the best benefit plans as compared to other companies. I was promoted and sent to Vacaville to help the Service Manager with his work load. I was told by the district manager this guy I was to work with is the best service manager in the business and that he was his asst. way back when. Well I arrived and was settling in to kick some royal service We can do it butt the only thing I recieved on the first day was a service manager that no showed and me standing in front of several pissed off customers. My first week I found out that shop had married at least 3 customers vehicles, and that I was not actually the service managers assistant but his fall guy, aka.'the man behind the shit maker, caring the shovel' In three months time I had lost 25 pds. due to lack of coverage to send me to lunch. I really put the subway sandwich guys diet to shame. I was on the Pep Boys high stress/no lunch program. And to think I had to smile and tell customers. I really enjoyed working for this company. April of 2001, the service manager transfered to southern California, and I figured I would be given the reins of the service dept. and try to give our customers the benefit of the doubt. But NO! I was passed over, even my coworkers, (retail and shop), Said I was the best man to turn that shop into a moneymaker. During my 8 months at that Vacaville location I've gone through 3 Service managers. One even lasted a whole week. I had excellent working knowledge of each of the shop employees, but I was not given the chance to prove respect is earned, not bought. I had to leave the Vacaville Pep Boys because of a family members illness, I tried to transfer to another store but of course since the DM's fall-guy has left, we'll just use our influence through-out the district to insure his position is filled in all levels and see if Pep Boys can force a Volintary Resignation. Well they got their wish. Now I'm taking care of my ill family member and I'm making sure every customer knows, at the company I'm working for now, there are auto repair facilities,'THAT TAKES CARE OF THE CUSTOMER, AS WELL AS THEIR EMPLOYEES.' Happy employees bring back the satisfied customers. P.S. I've gained 5 pds. and have been given a 1 hour lunch break while clocked in at work. I'm also receiving a nice bonus every month because of my part in sales and service. This special request goes out to my fellow employees that still work for Bud, hang in there, because there is hope, open your eyes long enough to know that your not alone. If you are going through a similar experience and your in the Sac district, E-mail me. Maybe I can help you regain your sanity. Click here to read other Rip-off Reports on PepBoys
Entity: vacaville, California
19, Report #6391
Aug 28 2001
12:00 AM
Pep Boys auto rip-off repair scam
LOMBARD store # 843 851 E. ROOSEVELT ROAD (630) 792-1601 Store Hours: Mon-Fri: 8:30-9:00 Sat: 8:00-7:00 Sun: 9:00-6:00 Service Hours: Mon-Fri: 8:00-9:00 Sat: 8:00-7:00 Sun: 9:00-6:00 General Manager - Ken Dieden Service Manager - Joe Lambert Service Advisor - Ike Ahmad Saturday June 16, 2001 We brought our car (1992 Chevy Z34) to Pep Boys (above) for an oil and spark plug change, check the brakes and rotate tires. They (Ike Ahmad?) suggested the $69.99 5/6 Plug Tune-up special. So we said sure and left the vehicle with them. (please note the customer comments area of work order that states No running Problems/Maint.) We weren't kidding, this car has been mostly dealer maintained and ran beautifully. No problems, no leaks or spotting. It was just time for 3000 mile service. Ike calls us to let us know that the car needs trans service which includes free oil change $79.99. OK.. do this. (please note the Specs area that states Auto Trans capacity of 4 qts..) Ike calls again to let us know that the car needs a new timing belt and serpentine belt. OK.... do this too. After looking through old paperwork, we call Ike back and cancel the serpentine belt as this was just replaced March 2001 by dealer...... Sunday June 17, 2001 Ike called, car is done. Ready for pickup, but closing soon. Total due $676.98. (please note charge for Auto Trans service/3qts atf. and the other labor area of final work order: r&r A/C, cruise control and power steering interference) Well on the way home, car is BAD. Very rough idle, missing, dies out, black wet exhaust (un-burnt fuel) & noisy trans, leaking oil from around timing belt cover. Called Pep Boys, closing now bring back on Monday. Monday June 18, 2001 We return car, Ike explains that there many many things that could be causing this that they didn't fix as it was not part of the package we chose. Possibly the belt has slipped. He will call when done with diagnosis. Ike calls back, says belt is fine, can find NO other problem codes. Says fixed oil leak. Tells us the catalytic converter is bad and needs replacing, then needs to be re-tuned/adjusted after that. We go get car, absolutely no change in performance problems..... We go straight to Merlin Muffler for new cat converter. Merlin says converter is fine. Engine only running on 3 cylinders (1,2,3 not firing). We go straight back to Pep Boys and talk to IKE. Insist that timing belt is not right, explain Merlin findings. Leave car again. He will call when done with diagnosis. Ike calls, they changed the fouled plugs, car runs better now, but NO other problem codes. Still insists it is the exhaust or converter blockage and says can't help any further until that is fixed. Car sits in driveway un-usable and still leaking oil for a week, while we figure out what to do next.... Monday July 2, 2001 Go back to Merlin again and have entire exhaust system replaced for $887.72. They insist engine is not working properly and the exhaust system is not the problem. Go back to Pep Boys and see service manager Joe (Lambert?). Explain whole mess to him. He will check out and let us know what he finds. Tuesday July 3, 2001 We call to check on as we have not heard anything yet... Ike says it is ready, they put in another (3rd) set of spark plugs as they are fouled again, a new set of plug wires and also did fuel injector service. Again, they can find NO other problem codes or leaks. Insists that timing belt is OK. We go for a ride with IKE to test drive car, runs slightly better but still not right. Ike says to try it for a few days and let it break-in the new stuff... and insists that exhaust blockage causing problem and needs repair..!!??? Struggle with car for a few days... still not right, very rough idle, still missing on cyl 1,2,3, dies out, black wet exhaust (un-burnt fuel), noisy trans, leaking oil from around timing belt cover. Tuesday July 10, 2001 Call Pep Boys and speak to service manager Joe. I re-explain the entire mess to him... he vaguely remembers the car or problems, but says to bring it in and he'll check it out. I explain that He did already and at this point I have zero faith in them. Joe says that if I am not happy with his shop, I can take it to any Pep Boys for fix within the 30 days of original ticket. I ask him about other alternatives, like dealer or other service. Nope, only Pep Boys. I tell Joe that's not acceptable as I have already spent a lot of time and money to resolve with NO results whatsoever... Wednesday July 18, 2001 Bring car to Haggerty Pontiac for diagnosis at OUR expense. $190.00 They find: 1. MAP sensor fail code. Map sensor not functioning, recently broken and siliconed back together....??!! 2. Transmission 2.5 quarts low....??!! but NO leaks. Can't diagnose further until MAP sensor replaced. Parts on order. Saturday July 28, 2001 MAP sensor replaced, finish original diagnosis $419.27. Further diagnosis reveals: Timing belt off by 2 teeth on front camshaft. (Cyl 1,2,3). Timing belt tensioner and pin forced/hammered on backwards. Timing belt cover cracked, leaking from being forced on over backwards tensioner Power Steering reservoir cracked, leaking A/C compressor, evaporator and condenser also leaking. All the above attributed to Pep Boys work/methods. Possibly related(?) other problems: various vacuum lines leaking or broken rear main seal leaking slightly oil pan gasket leaking oil pump 'o' ring leaking Thursday August 2, 2001 (ish) Call Pep Boys and talk with store manager Ken Dieden. He is not avail to meet until the next week. We schedule meeting with Ken & Joe Friday August 17, 10-11am call weds prior to re-confirm bring all paperwork and receipts etc. Friday August 17, 2001 Called Ken Dieden to re-schedule meeting as I don't have car or paperwork back from dealer yet Saturday August 18, 2001 (A full 2 months later) Get car back from dealer, all good, runs normal again. Total due $3519.52 Tuesday August 21, 2001 Call Ken Dieden to re-schedule meeting for monday 8/27 4pm. Monday August 27,2001 Ken Dieden OFF today.
Entity: Lombard, Illinois
20, Report #10549
Jan 03 2002
12:00 AM
Pep Boys Brake Ripoff Job Nashville TN
I took mty 82 Ford F100 to a Pep Boys on Old Hickory in Nashville, TN. They quoted me a price for a new master cylinder, front pads and rotors, one caliper, rear drums and shoes, and one wheel cylinder. I agreed, paid for the job, and took the truck home. Two weeks later, my foot went to the floor while trying to stop (luckily it's a standard and I was able to downshift to avoid trouble). I took the truck back to the shop where they inspected the work and told me someone had forgotten to bleed the lines. I asked them to check the master cylinder at the same time. They told me they did, and I took the truck home after having the brakes bled, no charge (how generous). One week later, my foot went to the floor again. This time, I took it back, told them to fix it right this time, or I would drive the truck through their window, since I had no brakes. I asked if it was possible the master cylinder was bad... we'll check it. Nope, the brakes needed to be bled. After checking the fluid a few days later, and noticing it was low, I took it to another mechanic who told me the master cylinder was bad. I sent all of my information to the home office twice, and got no response! It seems shoddy work, and a lack of concern for their customers' safety goes all the way to the top with these rip off artists.
Entity: Nashville, Tennessee
21, Report #10552
Jan 03 2002
12:00 AM
Entity: LANCASTER, Texas
22, Report #6645
Nov 15 2001
12:00 AM
Pep Boys - Home of Apathy, Inexperience and Worthless Parts
I've been asked to expound upon my experiences and knowledge of Pep Boys by the site owner, so here goes...(Please keep in mind that I'm only repeating what I've been told) I seem to have really bad luck with cars. Alternators go out, radiators spring irrepairable leaks, water pumps stop pumping, master cylinders name it, it's happened to at least one car I've owned. Of course the flip side to that is the fact that I've had incredible luck with mechanics. I've only been overcharged once and that was in an emergency situation. Otherwise I've been very fortunate to have mechanics who not only treat me like a knowledgable member of society but also take the time to explain exactly what's wrong and what needs to be done to fix it. I've had 3 mechanics in my life and several friends who work as shadetree mechanics on the weekends that I've used repeatedly. Many times to save money I'll go looking for the part myself and usually find it. All of these people have warned me repeatedly against buying Pep Boys parts. I've heard them called anything from 'pieces of shit' to 'worthless junk made by kids in a Tiawanese sweatshop'. The way it was explained to me is that Pep Boys uses the cheapest materials available to manufacture their parts and then to top it off they use the cheapest labor available to put them together. The end result, I've been told, are parts that might last a few months at most and if you're lucky you'll need a replacement, if you're unlucky you'll end up with a huge repair bill. Before I was made aware of Pep Boys' reputation among honorable mechanics I took a car there once to have the alternator replaced. I got there when they opened. I was told it would probably take 2 hours, so I waved good-bye to my ride and settled down in the waiting room confident I'd make it to work on time. Five hours later my car still hasn't been moved into the bay and I go up to complain and ask when this is going to be done since I'm missing valuable time at work that I won't be compensated for. I'm told by a very apathetic, mumbling employee that they just 'got real busy' and that I'd just have to wait. They closed at nine and that's when I finally got out of there with my car. No apologies, nothing. I was just presented the bill and sent on my way. That alternator lasted 4 months and even though it was under warranty I was told that it was my electrical system that caused the alternator to go bad and that I was just SOL and 100.00. I took the car to a REAL mechanic who told me that my electrical system is fine and that it's the alternator that's bad, not my system. He replaced it with an alternator that actually was less than the one I'd gotten at Pep Boys and 5 years later when I sold the car the thing was still working. This is where my education about Pep Boys began and it's been the same tune over and over again. I see by this site that it's the same everywhere. So take it from me and several mechanics...Pep Boys' parts are junk and the mechanics there are generally idiots just waiting to clock out for the day. They don't care if your car is fixed right or not, why should they? They don't have to listen to you complain and they'll get paid either way.
Entity: Nationwide
23, Report #4636
Mar 06 2001
12:00 AM
Pep Boys - Incompetent dolts and thieves
I too have had what seems to be a common experience with Pep Boys service, the following is what I just sent to Pep Boys via the customer comment section of their web page. To be fair I am waiting to see what their response (if any) will be and this too will be posted here. Basically they really pissed me off with their attitude and incompetence and I'm waiting to see if this is just the local policy or worse yet corporate policy. And as a special side note to the insider, I have read a lot of your responses to other people's complaints, and it is plain that you are an ass kissing stooge that hopes his deranged perspective is looked apon favorably by his superiors.... Here is text of my comments sent via the Pep Boys web site: I am sending you this AFTER cooling down for a day. I am 53 year old professional male and it takes quite a bit to get my blood boiling like it did after going thru a nighmare experience yesterday at your Southgate Michigan store. On monday night I brought my 1994 Lincoln Town car to your store for service, the serpetine belt had broken and I was quoted $80 for the repair. I also inquired about an oil change and Mike the service rep said $16.99 and then asked what type of oil I would like, I said valvoline, then he rang up the bill and it came to $111 something, and I asked how $80 and $16.99 added up to $111, first he said sales tax, then after I pointed out that 6% sales tax didn't account for the difference he stated that valvoline oil cost a little more, so I asked how much more, he said it was $1.39 a quart and the stuff in the $16.99 package was $.89 a quart, so I said that should only be $2.50 more for 5 quarts. Well Mike was insistant that I was being charged correctly but would change it to $97.00. After sitting in the waiting area for a while, Mike said, he had some bad news, that the tensioner was bent and needed to be replaced also, and he re rang the bill to include the tensioner, now the bill read $217 something and I said wow, and asked to look at the bill, now my $16.99 oil change was $29.95 and when I pointed this out to Mike, he insisted that I was being charged correctly and that it just printed out that way on the bill, by this time I was getting a little upset with this game and proceded to add up all the items listed and I was being overcharged for the oil change, but couldn't convince this dolt that I was, so finally I said just give me the regular 16.99 oil change and then the bill dropped to $201. It was obvious that I was being charged for 10 quarts of oil to anyone with half a brain, but not Mike. Well after sitting a little while longer, Mike said that they wouldn't be able to replace the belt and tensioner till the next day because they didn't have the tool to pull the fan off with, and that only the master mechanic had this tool and he wouldn't be in til tommorrow. This didn't sit too well either seeing as how the only reason I chose Pep Boys was ther fact that they were open late and Mike said he could get the job done that evening, I even left work an hour early to get there with enough time for them to fix the car. To his credit, he did arrange for a ride home for me (about 5 or 6 miles). He said the car would be ready at 1pm the next day. Well the next day (tuesday 4/25/2000), I called around 12:30 to check on the car and they told me it was in the service bay, but they had delays due to getting the wrong part and that it would be more like 2pm for the car to be ready, this didn't please me because I don't get paid for missing work ($44/hr) and already half a day was shot down the drain, but I didn't complain yet. Then Mike calls back a little while later telling me they have more bad news the timing chain cover has a crack or hole in it and that they would have a hard time putting the tensioner on and that I should just take the car to a dealer, that and he said he wouldn't do the oil change due to the car having been driven hot, which I told him the temp guage did get to the top when I drove it there, but the engine oil light didn't come on and the engine was quiet when I drove in, but I know that the oil should be changed immediately after the car gets heated like that. He kept babbling about not wanting to be responsible for changing the oil, which made no sense to me, so I told him to just put the tensioner and belt on, because by now I was getting upset with having more problems than I had anticipated. I called the Lincoln Mercury dealership across the street and inquired about getting the repair done there immediately after talking to Mike, the dealership told me they would charge $146 to replace the tensioner and serpentine belt, which was considerably cheaper than Pep Boys, plus they would be able to deal with the crack or hole in the timing case. So I called Pep Boys back about 5 to 10 minutes after I had last spoken to Mike and was told that he went to lunch, the fellow that I was talking to was Scott Dentico the service manager and I told him that I was going to take Mike's advice and have the car towed to the Car dealer across the street, and he was familar with what was going on with my car and that they hadn't done anything to it except remove the fan and cowling. So I called AAA to tow the car from Pep Boys to Stu Evans Lincoln Mercury and met them at the Pep Boys store. At first Scott wanted to charge me $33 for basically doing nothing to my car and after I complained, he tore up the bill. Well after that, I went outside with the tow truck driver(flat bed actually) and he was hooking up the car and about to wench it onto the truck when Mike came running out and told the tow truck guy to pop the hood, and guess what, there was a tensioner and belt installed on my car, EVEN though the service manager wa aware that I was coming to pick up the car and didn't want them to do anything to it. And Mike had told me that they HAD NOT done anything to it except remove the fan and cowling when I had spoke to him last on the phone. He then said I was going to have to settle up on this because they had already installed the tensioner and belt, I told him that as far as I was concerned, I told them I was coming to get the car and that they weren't to do anything else to it because I was taking it to the dealership, and how in the hell did they install this in 10 minutes? I told him, to take the stuff off then but he said sure, I'll do that but your still gonna pay me $100 for labor, at which time I really got mad and said why should I have to pay for your mistakes, and he came back and said I told him to put them on, and I told him that I called back 5 to 10 minutes later and talked to Scott the manager and he said okay no problem, with me just having the car taken over to the dealership to have the work done, this went on and on and Scott was of no help either and when I referered to Mike as being a jackass he told me that they weren't going to take any verbal abuse in a kind of threatening way (he is a big fella) so I just was totally fuming about this and told them to just give me my bill, and good ole Mike charged me even more than the night before, after a futile argument about that, I just paid the bill and left because the poor tow truck driver had been sitting waiting for about 40 minutes while I argued with these two charming individuals from Pep Boys. I was charged $190.96 for this fiasco, the dealer price is $146. I lost $352 in wages, (I am an hourly computer consultant), and a day and a half delay on getting my car back. Suffered thru having to deal with a stubborn and incompetent service representative (MIKE) who either can't operate a computerized cash register or is dishonest, I have the last two invoices he made out (prices don't match on items), and was forced to pay for parts and labor that I was assured wasn't going to be performed. I think Pep Boys should at least refund the $190.96 I was charged for the belt and tensioner that the dealership is going to have to remove in order to repair the timing case. I also think you should hire people that are at least competent to operate the computer terminals and that have the decency to admit they made a mistake and not try to intimidate the customers and cause such grief. Walter M. Short I originally filed this complaint at Pep Boys almost a year ago, still no response from these assholes, not that I expected any from an obviously shitty company.
Entity: Southgate, Michigan
24, Report #3636
Oct 20 2000
12:00 AM
Pep Boys took my money for nothing
I took my car to Pep Boys for an inspection. They persuaded me to purchase the Preventive Maintenance Package, failing to mention that it cost over $300 and did not include parts (the final bill totaling just under $600). The day I got my car back from Pep Boys it began overheating. I took it back to them, they said to take it to a specialist and that it was a mere coincidence the overheating problem began the day I got the car back from them. To make this very long story short, two mechanics are positive that the problem was caused by Pep Boys improperly flushing the radiator. Thus far I have spent almost $4,000 on repairing my vehicle, and it continues to overheat. I filed a complaint against Pep Boys and unfortunately ended up with a $500 settlement from this particular Pep Boys location. I then emailed Pep Boys headqaurters telling them the situation. They guarantee a response within 72 hours. It's now been 10 days and I have received no word from them.
Entity: Oklahoma City, Oklahoma
25, Report #381431
Oct 15 2008
10:05 AM
Pep Boys Ridiculously Bad Service Savannah Georgia
I would rather smash my own fingers, one at a time, with a ball-peen hammer than take my car to this Pep Boys again. When my vehicle began starting slowly, idling roughly and the Check Engine light began glowing a few months back, I chose to take my car to this Pep Boys because I could, in theory, drop my car off on Friday night and get the work taken care of on the following Saturday with no appointment necessary. Well, it's now six weeks or so since that first visit. In that time, I've had to drop my car off two additional times because the problem was only temporarily fixed. Had I not been treated so poorly during the first three visits, there would soon be a fourth, because the problem still isn't fixed. But I'd rather make an appointment elsewhere and pay more than deal with this Pep Boys again. Perhaps elsewhere, the mechanic won't throw a temper tantrum and refuse to work on my car (as occurred during my third visit). Perhaps elsewhere, the store manager won't refuse to refund any of the $470 I've spent to fix a problem that, as of today, still isn't fixed. Perhaps elsewhere, they'll either fix the problem or admit their inability to do so. To recap: Other Pep Boys may very well be fine automotive establishments. This one is not. It's managed by a moron and at least one of the mechanics is missing chromosomes. Go somewhere else. Really. Anywhere else. PS: Last week, an email detailing my circumstances was sent to Pep Boys customer service via their website. There has been no response yet. Thanks, Pep Boys. You suck. Jeff Savannah, GeorgiaU.S.A.
Entity: Savannah, Georgia

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