Time Warner Cable Lunacy monopoly run around time wasting story changing Ripoff Chatsworth California
We moved from a location where we already had cable TV, and tried to acquire cable at our new location , one quarter of a mile away. 9 months later we are still waiting. That is 9 months, and at least 9 appointments... oh i am sorry 2 more were scheduled within the last half and hour, so that brings it to 9 appointments, with no joy and 2 more pending???!!!and lord knows how many job numbers, special calls from despatch that were supposed to come in, no shows no call, contractor call to check lines and call, also no show no call, then installers turning up with we need more than one person we need 2. We need more than one person we need 3, we just have to go up the pole, and adjust something, it's a simple situation, its a difficult situation, we need to re wire and any multi tude of elaborate stories in between.
All we want to understand is that the people that had this location before had cable untill they moved out, no problem, so what exactly is the problem? Person in guest house on property has cable, uses same pole. We have taken names on the phone, of representatives, but have given up even after elaborate promises of compensation, and promises that THIS TIME we will have cable that they will personal ly see to it, only to call back and ask for the people concerned and be met with I don't know them. We don't have the facility to transfer I have fought to get supervisers on the phone.
Today a very nice guy apparently went above and beyond, as many others supposedly have, but we still end up with a big fat NADA CABLE!!! I have waitied in several hours, a few hours, all day. I have taken time off work, come home early from work, telling my colleagues and manager the story of the cable. At this point they probably think I am making up stories.. .. We have a $400.00 cable box!!! Is that not an issue. ? Gathering dust in the closet for the possibility of at some time seeing light I wish we could just use another company but Time Warner have a monopoly in this area, and because of trees surrounding the location, Dish TV is not a possibility. What is going on in that office, that it takes this long to get organized???!! I could have conceived and had a child by now!!
Canoga park, CaliforniaU.S.A.