US Bank Reliacard Keeps YOUR Money Nationwide
***If you are on a fixed income i.e. child support, unemployment, etc. have your funds direct deposited into a REAL bank account, not this prepaid card!!!***
I started receiving past due child support a few months ago. I ran out of checks so I could not fill out the direct deposit form, so I allowed the state to have U.S. Bank Reliacard issue me this card to receive the support funds. HUGE MISTAKE!
Back in November 2014, I used the card at a gas station for $34.00. A preauthorization amount of $125.00 came out of the funds on my card, along with the $34.00. After a week of the preauthorization funds not being returned to me, I filed a dispute. Needless to say, it is February and I still have not received the funds back into my account.
I have called Reliacard a total of 11 times since the dispute was formally filed, totaling over 16 hours of waiting on hold to get a resolution. Back on January 21st, I finally got a responsive and competant customer service rep who, with the help of the research department, finally told me that my funds would be returned to me within 24 to 48 hours. I am still waiting. I have even gotten two different supervisors on the phone since then (only through patient persuasion) who seemed concerned, placed me on hold for over an hour, and ultimately gave me a time frame to call me back with an update. Both times, I have not gotten a call back.
Please note: You will be given every reason under the sun why a supervisor cannot speak to you. You will even be hung up on. Customer service reps treat you as a waste of time and read off a script telling you that you have to wait 90 days for a resolution to the dispute, without looking into the account. To me, I was told previously that a mistake was made, my funds would be returned, so I considered it resolved. US Bank Reliacard is anything but reliable and I will have to continue to badger them to receive the money that I am owed due to THEIR mistake.
Needless to say, save yourself alot of time, headache and hassle. Get your funds direct deposited somewhere, DO NOT DO BUSINESS WITH THIS BANK.