Union Workers Credit Services Business Practices and Customer Service Ripoff Dallas Texas
On 1/15/08, I received a Past Due notice from this company. This surprised me since I had contacted Union Workers Credit Services, in October and November of 2007, to let them know that I had not received a bill but, was sending $20.00 anyway, so they don't charge me with being delinquent. I spoke with someone with a heavy accent, who reassured me that they would not do this because they had a record of payments made by me and my account was current. I forgot about the issue, after that.
The referenced Past Due notice is dated 1/11/08 with a minimum payment of $23.90 and the listed membership #40700483. I called the company at (877)815-0004, to speak with someone about this messup. Anyone can make a mistake and I was willing to continue working, with them, to straighten out their accounting.
I only contacted an electronic voice and, after pushing what I thought was the right buttons (#4), the voice said All of our representatives are busy with other callers, please stay on the line....this call may be monitored, etc.
I was put on hold (on my cell phone) for over 20 minutes, no music, no person, no follow-up to help me feel confident in speaking with a person. Nothing....after which, I hung up.
In this mornings mail, I receive two envelopes, from Union Workers. The first opened contained a letter dated 12 JANUARY, 2008 which surprised me since the other correspondence from them are dated differently. This letter informs me Thank you for responding to our Platinum card membership offer. Unfortunately, we cannot send your new membership package without payment of the annual membership fee...account balanced $17.00 The member number is listed 41267475.
I have never applied for nor responded to any offer, for a platinum card membership with this company! I sure don't recognize the member number.
The second envelope, this morning, contained a billing statement dated 1/12/08 (note the date difference from the other letter) for amount of $23.90 with a current balance of $92.86, which I agree with. The listed payment due date is 1/26/08....waite a minute, didn't the past due notice have a date of 1/11/08? What's going on??
I put each of these documents on my table, for comparison, and found the last receipt, from the latest bill from 2007.
The last bill, I received from Union Workers, was paid on 11/2/08 ($20.00) with a remaining balance of $132.86 Remember, I called the company to let them know that I did not receive a bill for October 2008 but, had sent the payment anyway, to prevent any conflicts.
I sent two payments of $20.00, one for November and the second for December. They had to know and record these payments because the past due notice indicates a current balance of $92.86 ($132.86 - $40.00) with a minimum payment due of $23.90
I am paying the $92.86, so I don't have to continue getting nasty-grams, from a company, I thought, was of value to me. I will not do further business, with Union Workers Credit Services, after this contract is satisfied (#0121176) and would recommend that other consumers avoid doing business with them.
At this point, I wonder if this is even a legitimate company...???!!