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26, Report #589249
Apr 03 2010
02:58 PM
Verizon - Verizon Wireless Double Billing for Closed Account, Internet
I had a cell phone acct with Verizon for 10 years.  My contract was expiring on Jan. 11, 2010, which I found out from an email I sent to them.  I was switching to AT&T and my number was going to be ported, but it was ported before I rec'd the new phone.  I called to find out why the phone wasnt working & was told that it had been ported.  I said that I needed access to my phone until I recd the new one and the acct was open until Jan. 11th.  They did a 3 way call with AT&T and ported the number back to Verizon.  I made sure to tell them that this was temporary until I recd the new phone & closed the acct. on the 11th.  They gave me the number at AT&T to get the number ported when the time came.  On the 11th, I called Verizon to make sure the acct. was closed.  I knew that I would be billed through the end of Jan. and made several payments for more than $260 since Dec. to close the balance.  In Feb. I recd a courtesy bill saying I had a zero balance and I thought this was over.  Today I get a letter from a collection agency saying that I owe $106.27.  I called Verizon & was told there was a sub-account & while the balance on the regular (and as far as i knew the only acct) was zero, this new acct. which was opened when they ported my number back had a balance of $106.27 and billed through Feb. when I didn't have the phone and it was disconnected on Jan. 11.  I am NOT paying for a service I didnt have or asked for especially since no one informed me of this during any previous communications (email or phone).
Entity: , Internet
27, Report #587212
Mar 30 2010
04:55 AM
Verizon - Verizon Wireless Held $800 security deposit for ridiculous amount of time. Internet
     In November of 2009 while I was temporarily stationed at FT Leonard Wood, MO, I set up service with Verizon Wireless.  I figured I was safe in doing this since they claim to have the best coverage nationwide.     Well, after being permanently stationed at FT Polk, LA, I found this not to be the case.  This is one of the few places they don't have coverage, so they will let people out of contracts with no early termination fees. And with the lack of reliable service, I decided that shutting the phones my wife and I had off, and going with someone who provides better coverage in my area.     I called in and arranged for the lines to become inactive on February 1, 2010.  I knew I would have a refund coming from the 800 dollars that we had to pay for the 2 lines at the time of connection, but at the time the rep on the phone could not tell me how much of it I would get back due to the fact that balances would be applied to that before the remainder was returned.     Just after the first of February I called in, and was told that everything was in order, and that my money would be returned tome in very short order.  After 3 weeks of waiting I called back and was told that it takes 4-6 weeks to process and return refunds.  I thought that was crappy that I had not been told that in the first place, but it was only another week or two so no biggie.     At the end of 6 weeks I received a bill in the mail, showing a credit of 797 and change, that included interest paid.  But there was still no money.  I called in again, at which point I was told that i had been mis-informed, and that it takes 6-8 weeks for refunds to be reviewed, not returned.  After the review I was told the money would be released and sent to me.  They also told me that my refund was going to be reviewed the following day.     I was sure to call in the following day, to be sure that the refund had been reviewed and released and was told that it had been and I should be receiving it shortly. At 8 weeks I called back in and inquired about the refund.  It was a Thursday and I was told that my account balance was now zero, and that the refund had been released.  I asked if that meant it had been issued and was told that it had.  I asked the rep if they could tell me where the refunds were shipped from, but they could not.     You can get a letter cross country in a couple of days, so I figured I would see the money by that Saturday or the following Monday at the latest.  Wrong again.  I called back on Monday after the refund did not show up.  Guess what, the money has been released, but it still takes up to 3 weeks for the mystery Treasury Department to audit the refund and then issue the final check. And once it goes there, there is no more contacting anyone to check status.  Apparently they don't have any form of communication in that department, and there is no way to accelerate the process.       I am a soldier in the US Army.  I am not rich nor do I make some outlandish amount of money.  I need every penny that I have access to in order to provide for my family and myself.  When I asked why I had been strung along for so long, I was simply told that I had been informed incorrectly and there was nothing that could or would be done about it.  When asked how they were planning on paying me the remainder of my interest on the security deposit they are having such difficulty giving back, I was told that they wouldn't be paying anymore interest, because the money had been released.   My argument here is that the money is not in my hand, it has just been released to another of their mystery departments, so they should continue to pay me for the use of my money.       If you can avoid it don't pay them a deposit at all.  If you must and you are waiting for it to be returned, they have a hardship acceleration program, which I found after much research but was too late to use.    HORRID COMPANY! 
Entity: , Internet
28, Report #546719
Dec 29 2009
10:31 AM
Verizon - Verizon Wireless Premium text messaging rip-off Internet
I recently noticed two consecutive months of $10 premium text messaging charges on my cell phone bill and immediately contacted Verizon Wireless Customer Service.  I was told I had subscribed to a third party for the messaging service and was responsible for the charges.  The company I supposedly subscribed to was General Texting.com. I had never heard of General Texting.com and certainly had not authorized $10 a month for premium texting.  I felt like I was being sold out by Verizon so I did some research.I discovered that Alltel and Verizon are the primary culprits allowing this to happen and I would bet that the abuse is rampant because people are not checking their bills.  I also discovered I had entered into a $1.99 per month get it now contract for Power Chat back in December 2008.  What the ?$%# is power chat?  Verizon was not able to give me an acceptable explanation on how that happened.I've been a satisfied heavy use customer of Verizon Wireless for many years but I now feel like they have sold me out for a few extra profit dollars so I'm leaving them as soon as my current contract is up.
Entity: , Internet
29, Report #614735
Jun 16 2010
11:17 AM
Verizon - Verizon Wireless Verzion wireless cell phone Internet
I have filed several compliants about dropped calls to customer service never getting back to be on a dropped call issue.  I have filed a trouble ticket and they come up with a deadline and keep extending it.  All i want is thim to cancel the contract without early termination fees, and they wont do it until they get an answer.  There customer service from standard calls through directors is horrible.  We will never sign a contract with Verizon wireless again.
Entity: Internet, Internet
30, Report #545148
Dec 25 2009
12:14 AM
Verizon - Verizon Wireless Data Package Rip off! Internet
I currently have 5 lines of service through Verizon. Two of my lines use PDA phones because of our business requires the use of PDA functions. Both lines are eligible for phone upgrade but we can not upgrade both phones without paying $29.99 per month for each phone. This is because Verizon is forcing all PDA phone users to also subcribe to their data package for $29.99. We have never had the need to use either PDA for internet access. We have these phones for the last 4 years without any data package. For one, the screen on the PDA's are too small which makes it difficult for internet browsing. Secondly, Verizon is monopolizing the market by forcing customers to use their internet service (by requiring purchase of the data package with all PDA phones) instead of using the available FREE WI-FI which can be accessed almost everywhere. Almost all the Pocket PC PDA phones are Wi-FI capable. This means that it is capable of utilizing the free Wi-Fi services. Customers who want to browse Internet on their phones should be able to choose whether they want to use Verizon services and pay for the data package or use the available free Wi-Fi. Furthermore, Verizon is practicing false advertisement. They have failed to disclose proper price plan for PDA phones. A plan advertised for $39.99 a month really is a $69.98 a month because of the required data package. Also, the free unlimited picture messaging is not being freely delivered to all PDA phone users without paying additional per MB charges (unless they subcribe to the data package). This was not stated in their advertisement and no monetary credit will be issued due to the customer's inability to use the advertised free unlimited picture messaging. I want to be able to update my phone as Verizon has promised us without having to pay for the additional $60 a month for both phones. The only other option would be to cancel all of our Verizon accounts without paying any early termination fee so we can move our service to another cell phone provider.
Entity: , Internet
31, Report #1076717
Jun 23 2014
10:04 AM
Verizon FIOS Verizon, Verizon Internet VERIZON SUPPORT IS HORRIBLE Tampa Florida
VERIZON HAS FAST INTERNET SERVICE IN FIOS BUT IF YOU EVER NEED TO CALL SUPPORT, GOOD LUCK.  IT'LL TAKE 10 MINUTES AT LEAST TO GET SOMEONE ON THE LINE AND THEN YOU GET TRANSFERRED ALL OVER THE PLACE.  YOU'LL BE LUCKY TO GET THE ISSUE RESOLVED.
Entity: Tampa, Florida
32, Report #617446
Jun 25 2010
08:51 AM
Verizon Wireless, Verizon Verizon Verizon refuses to provide current figures on Internet usage, but charges overages EAGERLY Internet
Verizon Wireless Broadband is a fair-to-middling service, partly due to their flaky VZ Access Manager 3G modem interface. I often experience outages or signal drops that require me to disconnect and reconnect to restore functionality. One would think that if I weren't able to do anything online, I would be disconnected. Not so. Verizon's software self-cripples (except during large downloads, like the vampire file i mention below), so that it is possible to have no connectivity while still being connected.But that's not my gripe here. My complaint is that they have a contract in which the customer is expected to keep track of and limit their internet usage, or else they will be charged overages. This wouldn't be a bad thing, except that their system is typically 24-48 hours behind on usage figures. That's right, you could have a virus that could be pounding Gigabytes of data up and down your pipeline, and Verizon will not let you know about it for up to 2 days. Yet you WILL be held responsible for that bandwidth, even though you had no access to the information required to limit it.That's right. I was told that with a straight face by a Verizon Employee at the Customer Service desk. It was confirmed by several others on the phone, and later by my wallet.I was disgusted that a communications giant like Verizon Wireless cannot get your data usage to you in a timely manner. Updates on the hour would be trivially easy to implement, with a minimal man-hour investment in writing the necessary code. Verizon subcontracts bandwidth from other providers, and this was used as an excuse for the ridiculously slow update times. However, as a former IT pro, I know that the information is available, and is simply being sat-on by lazy contractors who aren't motivated to push the data on an hourly basis. Verizon has been offering 3G internet for years, and should have had this issue straightened out by now.And, certain websites seem to have vampire graphic files, that never stop loading. I have noticed this on Tiger Direct and a couple of other sites which i can't remember off the top of my head.
Entity: , Internet
33, Report #389957
Nov 10 2008
10:28 PM
Verizon unknown ESBI charges by Verizon without my permission Dallas Texas
I move to my condo two months ago. I was need to find telephone company. I found Cavalier telephone company that promise to give me local and long distance service for $34.95 monthly payment, When I got first bill I have to pay $56.oo. I close this service and open Verizon service. When I got first bill I paid extra $16 because I don't understand. Today I got second bill and I see the same $16 charges but now I found explanation. The call about this charges was done by ESBI cleaning agent. Of course, I don't know who is it and I never had bisuness with ESBI. My opinion, Verizon has special interest. I can't fine other expanation why telephone company charge money without my permission for unknown company and why this company don't sent to me bill directly. Sincerely, Leo Philadelphia, PennsylvaniaU.S.A.
Entity: Dallas, Texas
34, Report #538443
Dec 12 2009
06:48 PM
Verizon Verizon SRC's Hidden Unreasonable FiOS International Charges ANNAPOLIS, Maryland
To Whom It May Concern,I am requesting a modification of the amount due on my February bill for two international calls made on January 27th of this year.The Events.I signed up for FIOS towards the end of 2008 and, to the best of my knowledge, was not told anything about international calls.  I received installation on January 19th.  The installer, Shelly, explained Verizon's services and the contract in great detail.  I asked Shelly at that point about our international calls, in particular, about maintaining our current international provider.  I was told that Verizon would be my long-distance carrier but that I could retain my separate international service.On January 27th, my wife made two calls to Russia, for a total of approximately 120 minutes.Approximately January 30th, I received a letter from Verizon from the Fraud unit stating that my international service was being blocked because of some questionable charges.  I called the Fraud unit to find out about this matter and was told that they were blocking my international access because there were two telephone calls to Russia for about 120 minutes for a total charge of approximately $800.  I asked how that could be since I had an international calling service.  I was informed that once I had switched to FIOS that my international carrier had been dropped and that I was paying the Verizon Long-Distance rates.A few days later, I called Verizon to try and sort this matter out.  After speaking to several people and being transferred several times, I was pretty much told that there was nothing that anybody could do until the bill had been posted.  While waiting for the bill to be posted, I explored some other options for international calling.  My wife and I finally settled on Verizon's 300 minute plan.  I signed up for this service approximately February 14th.Having received the bill, I called Verizon customer support and, again, being transferred numerous times, I found out that (a) this matter couldn't be resolved over the telephone, (2) I would have to write a letter of appeal to Verizon Annapolis SRC and (2) I could get a hold placed on $900 ($800 base + $100 taxes) of my current bill until this matter had been resolved.The Analysis.I believe that, in the order of fairness, my bill should be adjusted.  I believe so for the following reasons:(1).  It was never made clear to me by any Verizon Representative that my current international provider would be dropped.  If I had received that information, I would have found out about my options for international calling and arranged for some kind of international service.(2).  Verizon Long-Distance's rates are exorbitant in comparison to the international plan.  Verizon Long Distance is billing me approximately $900 (approximately $800 in LD charges plus another $100 in related taxes) for two calls totaling approximately 120 minutes.  That comes out to an effective rate of $7.50 per minute.  Compare that with market rate international calling plans which typically offer Russia (non-Moscow) for $0.05 to $0.10 per.  Even the international calling companies that don't focus on Russia are usually billing less than $0.25 per minute.  When I first started calling Russia without a rate plan back in 1995, the most I ever paid was $1.10 per minute.  Lastly, the 300-minute plan that I signed up for is $15.00 per month or the equivalent of $0.05 per minute.  In short, the rate charged by Verizon Long-Distance is 75 to 150 times higher than market rate international calling plans, and even 150 times higher than Verizon's marketed international calling plan.The RequestI would request, then, that my February bill be adjusted to reflect market rates of $0.05 per minute with a corresponding reduction in the taxes and fees associated with these two calls.  I would also offer that we could make the international calling plan that I have with Verizon be retroactively assigned to my account effective January 19th and billed accordingly in lieu of the entire approximately $900 for the two calls.  I believe that either of these options are fare because (1) I have suffered undue stress over this situation because I had to wait so long from the time that I was informed of this matter until I received adequate instructions about how I could resolve it, (2) it was never made clear to me that my international calling plan was going to be dropped, (3) Verizon Long Distance's non-calling plan international rates are excessive in comparison to market rate calling plans and even Verizon's own marketed international calling plan rates, (4) I have made significant efforts to clear this matter up, including calling Verizon about this a couple of times and (5) I have made arrangements to prevent this from happening in the future by securing one of Verizon's international calling plans.If you have any questions about this matter, please feel free to contact me either by mail at the above address or by telephone at (XXX) XXX-XXXX.NOTE: The AftermathAfter sending the above text to Verizon SRC, I recieved a rather ugly call late one evening from a Verizon rep saying that SRC had decided that the charges were legitimate and to either pay up or have my telephone service cut off and be sent to collections.  I never recieved a form letter stating such.  About 4 months from the initial call, I wound up paying because I can't have this kind of black mark on credit history as it could adversely effect me at my job.  (I work in banking.I no longer give a rat's butt about FiOS technical advantages over Comcast.  At least Comcast never levied any unreasonable charges.  At the end of my contract with Verizon in January, I fully intend to dump them and return to Comcast.Do you hear me, Verizon?  Your petty demands and lack of concern for what was an honest mistake ON YOUR PART is going to cost you my $150/month.  I hope that you're satisfied.RoniReston, Va.
Entity: ANNAPOLIS, Maryland
35, Report #532955
Dec 03 2009
11:18 AM
VERIZON WIRELESS Financial Services Verizon Wireless strikes again. Internet
I had long been a Verizon Wireless customer since 2004, but in 2009 when it came time for me to renew my contract and get a new phone, I had been told inaccurately what that plan was, being to include friends and family at 700 minutes, that was my catch between doing either verizon or ATT, and when I was told I couldn't do friends and family at 700 minutes, I dropped service and returned my phone (which I verified first with a sales rep from Verizon Wireless directly that I have 30 days to terminate when I was attempted to set up the friends and family and was furious that I'd have to add another 20 dollars to my monthly to get it! I don't need friends and family if I have 700 monthly minutes! Unless of course Verizon is calling me EVERY day and using up all my minutes by having me on hold and calling me for this bill that I am not liable for as a customer since I returned the phone by their 30 day contract termination agreement!). When I returned my phone to Best Buy, they terminated my Verizon services and transferred my number to my new ATT phone I had just received, as I had requested, and I asked if there was anything else, and the answer was no. I have spent countless hours on the phone with Verizon, as they force me to start over at the beginning of the entire situation at EVERY call because they have not once read the remarks, or if they had, not one prior representative recorded any... I have had NO difficulties returning the phone, I handed it directly to the very man I bought the phone from! Within 12 days of purchase! Not even half of the 30 day agreement!So now I am being charged for an early contract termination fee by Verizon because they claim I have not returned the phone, while the phone was returned to Best Buy, they sent it to a supply center or something, which then sent it to manufacturer, so at this point, Best Buy only has the receipt that I returned it, which is all they retain! So as such, Verizon Wireless is STILL calling me, EVERY day, at either 9 am or at 8 pm, eating up my ATT minutes like a rabid starving pack of wolves, costing me additional money, causing me undue stress, in a time of my life that everything has fallen apart with deaths in the family, my failing health, my studies being affected greatly, I simply don't have the time or the energy to be dealing with this COMPLETELY UNACCEPTABLE SITUATION! My part as the customer ended as soon as that phone left my hands into Best Buy's possession! I am NOT the customer anymore, Best Buy is! They should be calling them every day, NOT ME!They even had us on hold for almost 2 hours discussing with the man that I bought my phone from, they provided the dates of return, they said that I returned it to them directly, and the Verizon supervisor just stupidly, and yes, I mean stupidly, as if she lacked the mental cognizance to even be able to answer hello, what is your name? without 5 minutes of thought, that's how slow she was to answer my questions when the manager at Best Buy gave me the phone! She told me that one remarks said I had difficulty returning the phone! I said, I had NONE, I handed it directly to the person that I purchased the phone from! There is no difficulty in that! Why did it take this supervisor 5 minutes pause before saying ummm, well, ummm... the remarks... uh... said that... ummmm.... you had... ummmm... difficulty.... uhhh.... returning it... ummm.... so.... ummmm... uh.... I can't... uh.... ummmm.... uh... That was the conversation! I had to hand the phone back to the manager at Best Buy before I started screaming at her or just threw the phone across the store... I have been dealing with these phone calls for over 2 months now. This is completely unacceptable.
Entity: , Internet
36, Report #354091
Jul 22 2008
07:58 AM
Verizon Major Verizon Ripoff Albany New York
I was charged $70.51 for an 11 minute international call. Verizonvictim Brooklyn, New YorkU.S.A.
Entity: Albany, New York
37, Report #377088
Sep 29 2008
04:09 PM
Verizon Unauthorized Charges on Verizon FiOS Bill Annapolis Maryland
Beware of unauthorized chrages to your Verizon FiOS bill! I signed up for Verizon FiOS in July 2008, and on my September bill I was chraged $15.98 for services I had never ordered nor authorized. I was charged $7.99 for Security and Backup Bundle/5GB and $7.99 for Games on Demand/Family Place. I was e-mailed these offers three months in a row and never responded to those e-mails nor did I order the services over the phone. I called Verizon and asked for an explanation as to why these charges appeared on my statement. They had no explanation, but they credited my account very quickly. This is a blatant, outrageous scam. I am sure any class action attorney would be delighted to learn about such schemes. We all complain about lawyers until we are faced with such outrageous behavior by corporations. Fsafi Herndon, VirginiaU.S.A.
Entity: Annapolis, Maryland
38, Report #465349
Jun 26 2009
03:35 PM
Verizon Land Vile Verizon Newark, New Jersey
I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is about useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant? As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been descent, and have clued me in on how awful the company is, but I have grown to distrust them too. The phone would go bad when it rained, they would send someone out for a temporary fix, and then it would happen all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis. Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The same day of the charge, I called the police because the tech was argumentative and did not leave the property. He was told to leave by the police, and I cancelled my service shortly afterwards. These 91 dollars are not for service, they are for spite. A nationwide class action law suit needs to be started against this evil company. I am more than interested. Here is my last complaint to the BPU: 1. The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The customer service of Verizon has been designed to filter problems, rather than address them. 2. The company is prepared to leave certain customers without in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area. 3. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area. 4. It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for maintenance, it is adequate to say that any period of moisture is a service problem for any number of residences in the area. a) June 1 and counting, 2009 b) May 5, 8, 9, 2009 c) March 29, 2009 d) October 24, 2007 e) June 12 and 25, 2007 f) November 28-30, 2006 g) October 8, 2006 h) September 1, 27, 28, 2006 i) June 25, 2006 j) May 27 and 28, 2006 This is just a small example of effected service. It is difficult to find the time to keep up with Verizon's chicanery. It can be stated with accuracy that precipitation inevitably effects service. 5. An attitude of acceptable subpar service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service. 6. The problem is related to the age of the lines and the corporation's unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust. 7. Verizon's business practices are the result of economic bigotry. It is well know that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area. 8. Company policy is maintained to prevent complaints rather than address them. A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made. 9. There is evidence of collusion between government entities and Verizon. a) Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies. b) Legal complaints require a $25.00 fee that will be lost in legal oblivion. c) Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations. d) Local political units are often unresponsive and supportive of Verizon. e) The FCC refers complaints to the BPU, yet renders it powerless. 10. Alternate services are available but impractical. a) Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers. b) FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site. 11. Verizon's hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing: a) Pressure on representatives to make faulty home diagnostics in the name of sales. b) Wasted time and resources that can be contributed to real fixes. c) An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance. 12. It is the 21'st century. Water proofing is not magical but an every day reality, however, not a part of Verizon's maintenance. 13. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence. 14. Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights. 15. This is a safety issue. I have missed phone calls from the police, doctors and hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused. 16. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation. In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those effected by Verizon's incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure. David Salem, New JerseyU.S.A. Click here to read other Rip Off Reports on Verizon
Entity: Newark,, New Jersey
39, Report #455596
May 26 2009
09:01 PM
Verizon Verizon are MONSTER over billers Nationwide
I had a 2 line account with Verizon, 4800 minutes for $88 a month. I used my phone about 1500/1700 minutes a month. My wife used her phone about 20 minutes a month. After about 2-3 months, I started getting bills for $127 $138? The they went up.....$236.....$327.....blah, blah, blah. Every month I would call and think I got it straightened out and the next month, another monster bill. Dude, I have 4800 minutes and we use less than 2000 minutes, how are these bills happening? After about 6 more months, I sued them in small claims court. Actually, we danced 5 times and I taught them how to cha-cha. In court, I explained to the judge about my plan. number of minutes used, monster bills, calling and getting it corrected and every month it was the same so to resolve this issue, I decided to drag Verizion to small claims court and let you decide. Then I turned to the Verizion people in court and said CAN YOU HEAR ME NOW? The judge laughed.....$138? Anyway, I won hands down and got out of the contract. But Verizion will over bill you and millions of others EVERY month. Sprint is no better and I will file a complaint on them too. Lenny Lake Havasu, ArizonaU.S.A.
Entity: Nationwide
40, Report #499720
Sep 24 2009
07:37 AM
VERIZON WIRELESS Verizon Wireless are scam artist. Internet
My contract was almost up so I decided to renew my contract with Verizon Wireless. Needless to say this was a big mistake. I have had some issues with Verizon with my previous contract, however those issues were resolved in a timely manner. When I renewed my contract is when I had a real problem. I have a family share plan, that I upgraded to included text messaging on both lines and added mobile web to both phones my bill was suppose to be $148.00 with my discount. We ordered new phones, they arrived via fed ex. One of the phones we didn't like it so we returned it. I tracked the phone through the Fed ex website and it showed delivered two days later. A week later reviewed my bill I was charged $80.00 for the phone. Went through rep after rep. All telling me something different so finally on September 1st a rep explained to me it was just an oversight and allow a few days and I should see a credit on my bill. I waited and waited no credit. Called again the rep told me it was still pending. Called again on September 23rd and it was still pending. This rep told me he didn't know why is was still in a pending status but he would push it through, I should see an update within 24 hours. Again I don't see a credit, so I called again. Spoke to a rep who explained it was still in a pending status and there was nothing she could do, that only a supervisor could override the pending status. So I asked to speak with a supervisor, who kindly informed me she could not override the pending status because the request was issued by a Texas call center, I asked her to give me the number so I could contact the Texas center I was told no. At Verizon they don't give customers call center numbers and that credit could take up to two billing cycles before it is added to my account.Then my other line was charged $10.00 for accessing a website with ring tones mind you no ring tones were purchased, but the rep at Verizon explained we were being billed just to access the website.  How ridiculous is that. On top of all this I received a bill for $566.00 the highest bill I've ever had from Verizon and so far I am owed almost 150.00 in credits I have yet to receive. I went on my Verizon to check my bill and supposedly I am over my minutes. I have been arguing with them over that because majority of the people are in my fav 10 or are Verizon customers that I and the other line talk to.I would not recommend Verizon Wireless. I suggest everyone go through your bill line by line every couple of days because you don't know what Verizon Wireless is charging you.
Entity: , Internet
41, Report #493926
Sep 12 2009
02:05 PM
Verizon Transaction Clearing Charges of 12.95 on my Verizon Bill ; Atlanta, Georgia
Transaction Clearing Charges of 12.95 (total including taxes 13.60) on my Verizon Bill (monthly telephone bill). Some company has added a $12.95 without my permission to my Verizon phone bill. This has been going on for couple of months until we realized that there is something fishy about this. When we called Verizon, they gave us the companys number 1-866-421-4816.  According to Verizon, we have to call this company and fight it out with them, and that Verizon is not responsible for the charges. They will allow companies to charge the customers, unless the customers put a auto billing block on their account. First of all, we never gave express permission to Verizon to allow other companies to charge through them. According the Superintendent of Verizon Customer Service, all customers who have signed up for Verizon internet have given permission (without the customers knowing about this). And that Verizon Online Internet is a different company and the Verizon phone customer service will not be able to help with that. When we googled 'verizon transaction clearing charges or 1 866 421 4816, we saw tons of complaints from people about the same charges appearing in their Verizon phone bill (example - http://www.ripoffreport.com/Sales-People/Verizon-ESBI-Rocket/verizon-esbi-rocket-communic-eq94b.htm). When we brought this up with the Superintendent of Verizon Customer Service, she insisted that they are not responsible and that it is a valid company, otherwise they cannot bill you.  And that we or someone else has given them permission to bill!! It is very frustrating that Verizon is allowing this to happen to so many customers, and they are of absolutely no help when we call them. We have now put a block on further charges being levied to our account from third parties. But how can this company continue to cheat people? Why is Verizon not taking any action despite that many complaints have been logged even on their own web forum. Are they that deaf or cold? There must be thousands of customers who are getting charged and are not aware of this because they do not study their bill. What about the helpless elderly people who have no energy to fight with Verizon or these unethical third party companies. On top of this, the Verizon representative was claiming proudly that they have provided auto billing block for FREE!! How generous of them!! If Verizon is a responsible company, why arent they launching an investigation on this? Why are they turning a deaf ear on this? Probably they get a cut in this? We are very suspicious since the Verizon customer service people were defending this company and their charges.Will this practice ever end? Will anyone not hold any of these companies accountable? Will customers continue to get duped until they realize they are being charged this? How do we get that money back? What will these companies come up with next to dupe the customers? Is there no end to these unethical practices?
Entity: Atlanta, Georgia
42, Report #433812
Mar 13 2009
09:24 AM
Verizon BEWARE - VERIZON BUNDLE DEAL NOT WHAT PROMISED Annapolis Maryland
February, 2009 ordered Verizon Bundle (phone, internet and tv). I was going to save $40.00 a month with this deal. There were problems with the information being transferred to Verizon from an outside company. I thought I had given them the info since I called to number on their flyer. However, I found out that the numbers listed on the flyers are outside companys. I was told upon calling Verizon that the info usually doesn't get to them from these companies. OK, Thats cleared up. After installing the internet I had to call again because they put 3 additional services on my plan that I didn't order(Starz, Games and Security). That would have been around $40.00 a month. Now comes my first bill - over $200.00 for a part of a month and a month in advance. My plan was suppose to be $69.99 for the first three months and $79.99 for the remaining 12 month commitment. Now I find out that there is a rebate for the direct tv and it won't be in the billing system for up to 6 weeks. so I have to pay full price for the first month. Verizon tells me I won't get any discounts for the first month because all my services were not activated at the same time. Now I am thinking of cancelling this service but hold on - that's not so easy. I was informed that I have a commitment with direct tv for 18 months and if I cancel I will have to pay them $350. My commitment with internet and phone is 12 months. So therefore they will never conincide at the same time for renewal. I was led to believe I had 30 days to cancel the package with no additional charges. Oh no, that was internet only. These are just a few probems with my order. Now I am stuck with this!!!!!! What a scam!!!!!!!!!!!! Anonymous Kintnersville, PennsylvaniaU.S.A.
Entity: Quakertown, Pennsylvania
43, Report #366749
Aug 25 2008
04:09 PM
Verizon Verizon RIP OFF- WORST CUSTOMER SERVICE NATIONWIDE
Had anyone experienced Verizon's customer service? They are REALLY SUCK...I got 2 issues with them. 1. When I subscribed for the DSL service, they told me the Modem is free, but they charged me the modem as an installment on the phone/dsl bill for $12.95/ month for 3 months. I called them and asked them to credit me back. It took me more than 2 hours before the refunded me . What they did is they will keep transferring your call to different department and the problem will never get solved. 2.Last 2 months I canceled the services for both DSL and Phone. I just found out now (after a month and a half) when I checked my credit card online and found I got charged for 2 months. I don't really use the credit card, so I didn't check the statement online frequently. I called them back and they did the same thing( keep transferring the call for 1 hours. First they didn't want to refund me back. I asked for the manager and they finally refunded me. This is the worst customer service I've ever experience. They are really SUCK and not nice the way they are talking. I will not go back to Verizon again. I just want to know Had anyone has the same experience with Verizon customer service? It's rip off to me. Owen El Segundo, CaliforniaU.S.A.
Entity: El Segundo, California
44, Report #581625
Mar 16 2010
01:01 PM
Verizon Unauthorized Charges on Verizon FiOS Bill Annapolis, Maryland
I signed up for a Triple-Play bundle after being an existing FIOS customer for over a year.  4 months later when I checked my bill I noticed I was being charged for:Verizon Broadband EssentialsSecurity and Backup Bundle/25 GB Jan 8 - Feb 7 $8.99Verizon Broadband ExtrasGames on Demand/Family Place Dec 23 - Jan 22 $7.99Starz Play Dec 23 - Jan 22 5.99None of which I signed up for!  I made a quick phone call to complain and request a refund which they gave me instantly.  (Just goes to show they know they are wrong for this one.)
Entity: Annapolis, Maryland
45, Report #754055
Jul 17 2011
08:57 AM
VERIZON FIOS VERIZON LIARS, CHEATERS AND THIEVES Internet
Verizon FIOS representatives have consistantly lied to us regarding services they are capable of performing.  BE ADVISED THEY CANNOT DO WHAT THEY SAY THEY CAN AND WILL LIE TO YOU TO GET THE MULTI YEAR CONTRACT SIGNED.. THEN IT WILL BE TOO LATE.We were told we would have the lower (local) channels on cable without a set top box on additional TV's throughout our home.  They lied we no longer have those channels like we had with our prior service and were told we would need to install an external antennae or get a set top box even for local stations..We were told and given literature regarding the channels we could expect to receive.  They lied as many of those channels were replaced in weeks with Spanish speaking channels, or pre-recorded high school football games from several months ago.  No offense but I live in the United States of America and I do not want to learn Spanish what is the matter with English speaking programs..  We were told we could use our own recording devices for the programs we wanted to watch at a later time.  They lied as you can only record on the channel you are currently watching so if I am watching The Late Show on Channel 8 I cannot record another program on Channel 12 at the same time, I will only be recording The Late Show..The installer even tried to disconnect cables that I had installed when our home was built for TV and Internet service..We will be leaving Verizon as soon as our contract is up... A very dishonest company all around, please be careful..RayLewisville, Texas
Entity: , Internet
46, Report #773098
Sep 04 2011
09:39 PM
Verizon Verizon a monopoly and they know it. Internet
Verizon knows it has a monopoly in many areas they cover from wireless to internet and are very happy to capitilize on it.  I live in an area that does not have any other provider and they take advantage of that situation whether it is cell phone covrage, internet or cable (luckily I have satellite TV).They know they can make their own rules and abuse them op their convenience and proit.  I have been trying to get a new cell carrier that will work where I live but they are the only game in town and they know it so they have higher rates and substantial penalties for closing a contract.  I also have them for internet as the only other provider is a satellite provider meant for people who live in the Mountains of Montana (no offense intended).I have had trouble with my service multiple times over 15 years and it is always the same, my family has to make provisions for them to show up whenever THEY  want and we have no say, I am OK with a 3 hour window but 8 am to 8 pm?  This is the second time they have no showed and put me over the edge.I am a previous telecommunications manager and know the business, they need to upgrade their wiring and technology and hire people who actually know what they are doing and the government needs to break them up because if you know you have no competition then you will abuse your customers and they cannot do anything about it.PS I am on hold with them for their latest missed appointment for an hour and I know they are hoping I will just hand up but no one is even making a sound on the phone. I figure they send one of their EXPERTS out and tell me it's my fault, wrong answer I already bought and returned new equipment which also didn't work.......Too Late they just hung up on me.....Go Figure 
Entity: , Internet
47, Report #784104
Oct 03 2011
08:07 AM
Verizon Verizon broke the contract! New York, New York
I had joined Verizon triple play package back in 2008 the three in one package was suppose to be $94.95 a month in which Verizon charged me $154.95 a month, and I was suppose to get a 19 inch high Definition TV after the first 6 weeks of service, By 8 weeks I call them and they told me I would receive it within a week. They broke my contract in which after 7 months, I had to call them because I never received the TV and I was still being over charged for my service plan! Well I have been on the phone for over thirty Hours trying to get Verizon to fix their mistake but it never was fixed! I canceled the contract! Then I was threatened that if I didnt pay what they said then they would put this on my credit report! They lied from day one about the service they would provide to me; and now they victimized me by ruining my credit standings. Verizon broke the contract! Dont use Verizon! 
Entity: New York, New York
48, Report #648648
Oct 07 2010
05:35 PM
verizon wireless verizon wireless corprate gangesters, Internet
I purchased verizon wireless service of june 12th 2009, and ever since I have gotten their service I have had nothing but horrible experiences. They charge way too much for their services, and their costumer service is poor. Their costumer service representatives are located in India and the Philippenes for their billing department, in the year or more I have had their service I have had 22 issues with their billing department. They have disconnected my lines after 12 days of the bill cycle, which they knew my pay cycle of the 30th of each month, but I get payed the 15th of each month, I have had my line disconnected 8 times. Every time I have called and explained my pay cycle they told me they could not accomudate me with the bill cycle. And each time I reconnected they charged me 15 dollars each line totaling 30 dollars and could not do anything for me. The very last time my phone was disconnected for one day I payed them on the 4th $278.00, the billing representative from their call center in the phillipines, did not tell me their were data charges for one day of disconnection, of $348.32, when I called back for my next bill in August, I asked them to explain the charges to me, and they said that their was explanation on my bill. And that the billing service representative should have told me on the 4th of july when I made my payment. Verizon wireless are cell phone gangesters! because so many people have them they have 40 million costumers, more than any cell phone company, they can get away with murder. The costumer in their company does not matter! My advice for any one thinking of purchasing their services, are better off going to sprint pcs, I had them for five years before I switched, basically because I wanted a new phone for good price and they were selling me on it, I will never do business with verizon wireless ever again and any friends of mine I would recommend them to never use thier service and go with someone like sxxxx (((REDACTED))) , which gives the same call, internet, and mobile quality that they do or Txxx (((REDACTED))) service which I have now. There is a reason, they have 5 jd power and associates awards, but take it from me if your a loyal costumer to a company and you plan on staying with them for a awhile I would not do it with verizon wireless at all. I promise you you will be dissastified at the end of two years. Thank you for reading this, wish you good luck! sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Internet, Internet
49, Report #728469
May 12 2011
11:45 AM
VERIZON Small and Home-based Businesses, Stay Away from Verizon! Internet, Internet
Small business should stay away from VERIZON. First off, they have BAD customer service. This is not the first time but today topped it all: I called in today at 9 am and had to just hang up at 10:30 out of frustration. I got shuffled from one department to another on top of a long wait. Nobody seems to know what they are doing or care that you might have been re-directed the nth time... If their service is interrupted and as a result, your business is interrupted, you get a simple sorry and a credit that's just change ($1.00 to $3.00) but if you miss paying a bill, watch out for the late fees and exorbitant re-connection charges ($75.01). If my service was disrupted and later re-connected, should I not be compensated for the hours of lost income or at the very least, the same amount that they charge for a client re-connection...?!! Moreover,  this month on our bill, we are paying more for our internet. We  never gave them an approval to increase the fee nor the speed... To add insult to injury, their agents even remarked to me once you are in business but you don't pay your phone bill....? as if they know anything about what I do, my business or the circumstances of the non-payment. They are the least sympathetic to small business so don't go telling them about your woes. They will  not even budge to say, Ok Ms. client, we know you've fallen on some bad times but since this is your first offense, we will refund the fee this time. Instead they will tell you, Well, the disconnection notice has always been printed on your bill.  (no need to send a separate notice). Well, Isn't that what the banks used to say when they'll just charge you an overdraft fee because they paid a charge BEFORE even asking if you wanted them to pay it...? Is a lawsuit pending? We would like to know and be a part of that class action suit.
Entity: , Internet
50, Report #855124
Mar 16 2012
08:07 PM
Verizon DSL Verizon DSL not what agreed on, Internet
I bought Verizon DSL service because it came with MSN premium e-mail and it also came with included  anti virus software and MSN tech support.  Recently they announced they are parting with MSN and I had two options.  One, I could buy an economy plan from MSN which did not include tech support or anti virus software, or I could buy MSN's premium plan at a cost prohibitive price.  I can understand corporations discountinuing their relationships, however I am still paying exactly the same amount to Verizon as I did when these were included.  There has been no price reduction for this reduced service.
Entity: , Internet

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