The Haney Public House Turned Away Ticket Holders And Reservation Holders For The New Years Eve Event maple ridge, British Columbia
Clubs can be expensive, especially on New Years Eve. Most places charge upwards of $30 for a ticket on a night like this. That was not the case with The Haney Public House, they were only charging a mere $10 for tickets. Posters for the event "Chill, A Diamonds and Ice New Years Eve Gala" advertised that tickets were valid untill 9:30pm. Upon purchasing our tickets we asked if we still had to wait in line if we bought tickets, our server told us that tickets bypassed line. She mentioned that events can get busy but tickets are good untill 9:30 and your ticket gets you in. Not only did we have tickets but also a 16 person reservation that was made by a friend a month before the event, and the reservation was said to be good untill 9:30pm.
We arrived around 9pm to the largest crowd of people I have ever seen outside of the establishment, approx 150 people, and you could tell that the inside was very full as well. My friend made her way to the front to inquire about our reservations. The bouncers informed her that her reservations were no longer good. "Rervations are done!" were his exact words. He then told us to wait at the back of the line with everyone else. As we looked around we notice that most people in line were complaining because most of them were ticket holders as well and were being denied entrance as well. The bouncers were also telling people with tickets if they came back in 2 hours they may get in.
New Years Eve is a night people plan ahead for, they also are not usually in the practise of hopping from bar to bar, cover charges are expensive, line ups are ridiculous, and cabs are very hard to get, this is why you make the descision to go to an event and stay there for the evening. Our party were not the only people with resevations who were turned away. Friends of ours bought one of the Haney's $125 package deals, this was to include tickets for 6, a table with 6 seats, 20 shots, and appys. When they arrived well before 9, they were turned away without a refund and told their package was no good. Other friends who had the package deal and did get in said they did not recieve any of the perks that were promised with their package. After being turned away my boyfriend and I decided that we did not want to spend money at an establishment that did not honor their tickets or reservations. Although we had been denied and told wait at the back of the line, we watched as the bouncers accepted bribes of $150 a head for girls to go in, and also allowed their friends in.
It was quite obvious that this event was oversold. Even people that made it in that night said that the bar was over crowded, very hard to get a drink, and the service was terrible, still maintaining a huge lineup outside. Being that the tickets were only $10 it would not surprise me if people didn't complain or demand a refund, but if you think of the ammount of tickets that were oversold then think of the easy money this establishment has made off this scam. If you want to make more money then charge more for your tickets and advertise when your event is SOLD OUT so you do not have angry customers. This situation was unacceptable, and I refuse to ever spend money at this establishment again. I plead people to not buy tickets for any events that this bar is holding because they clearly do not honor tickets or resevations, they just want to make a quick buck.
When we returned to the bar the next day to demand a refund, we were told the person who would be dealing with the tickets wasn't in, and we couldn't be refunded without talking to him, but they could not tell us exactly when he would be in. Also that other customers had come in that day complaining. I have given up on the refund but I want to make it known to people what this bar is doing, and reccomend that if you were part of this New Years fiasco then stop giving your business to this dishonestly run pub/club.