Gerhards Appliances Gerhards Appliances Bait and Switch Malvern, Pennsylvania
Do Not Buy From Gerhard's Appliances. They pull the old-fashioned 'Bait & Switch'. Rick Gerhard provided me with the worse customer service I ever experienced.After reading many ads from Gerhards, I decided to go in when they were having their 'Warehouse Clearance Sale'. I purchased an expensive washer and dryer, not part of the clearance, and a clearance dishwasher that was supposed to be in the warehouse. Salesman told me all of the details about this great dishwasher. He said he had to check but was pretty sure it was in the warehouse.He did not call me after I had the washer and dryer installed. I had to call him to inquire about the dishwasher - which I had already paid for! Of course the better model wasn't in the warehouse, it was a model that cost about $350 -$500 less. So, I asked if he would take another $100 off the price. He said he'd have to ask his manager, Rick Gerhard.I spoke with Rick Gerhard and he was the nastiest person I have ever dealt with. I own two local businesses, one a service business to business company, another a retail store. If anyone who worked for me ever spoke to a customer the way Rick Gerhard spoke to me they would be immediately fired. He indicated that there was no way he'd discount another $100 even though the model lacked many of the features of the one that was most likely in the warehouse. He said, What do you want me to do, sell it below my cost? I rather cut my losses and refund your money. I asked him if he treated his customers in this manner and he hung up on me.I have still not received my refund, or my paperwork on the rebate the washer and dryer came with. I've never spoken to a snobbier person than Rick Gerhard. If you live in the suburban Philadelphia area, don't waste your time at Gerhard's Appliances unless you are committed to spending thousands of dollars with them. My bill totaled about $4,000.00 and that wasn't enough for them to appreciate my business.This company should not be in business at all. They treat their customers like dirt.