AUTOMOTIVE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #786592
Oct 09 2011
06:39 AM
Mattern Automotive Mattern Automotive is incompetent. Internet
Mattern Automotive, like many other car dealers, utilizes Auto Trader for their online advertising.  For a couple of days I had been looking at particular truck on Auto Trader that was at Mattern Automotive.  The truck was specifically what I had been searching for so I called and spoke to an employee named Jake.  We spoke at length about the truck, then I ended the conversation by stating I would most likely be by to see the truck in person in a few hours.  Jake welcomed me to stop by.  This truck was specific enough as to what I was looking for I drove approximately two hours from my home to Mattern Automotive to see it.  Upon arrival, I walked over to the truck and had been looking it over for around ten minutes before any employee noticed me (most gas stations have a bigger lot than this place, I did not realize how tiny this used car dealer was before actually arriving).  The employee that approached me was Mike, who I believe is the owner of Mattern Automotive.  He immediately informed me that the truck was already sold.  I then asked when it was sold, as I could only imagine that it must have been within the two hours it took me to drive there.  Mike said it was sold to a Ford dealer, a deal that he'd been doing from last week.  I informed him that I had just called hours earlier and Jake did not mention that it had been sold during our lengthy conversation.  Mike then responded by saying he was sorry, and that he (Mike) must have been out to lunch.  In conclusion, Mike did apologize and it was simply a difficult situation for me, who spent four hours driving on a Saturday for incompetence.  Again, the place is so small, I believe that Mike and Jake were the only two workers there, so I can't figure out how such a communication break-down could occur.  Plus, the ad on Auto Trader was still up even as I checked it later that night.The moral of this story is beware, and talk to Mike directly if you call because he apparently doesn't always keep his employees informed.
Entity: , Internet
2, Report #142890
May 16 2005
10:57 AM
Briley Automotive ripoff Baytown Texas
I lived in Baytown Texas, from 1982-2001 I was coming home from work one morning, when my 1988 ford ranger overheated. I to (my later regret) called Briley Automotive. Surprizingly enough much like Linda's cause 'It was the thermostat'. Well guess what it was not the thermostat, or radiator, hose or several other things 'Wade and his top notch team thought it was'. Then I took it to Warren Automotive on Main st in Baytown. Mr. warren was great there were several things he showed me that Mr. wade charged for that were not done. To make a long story short I employed a Attorney to represent me in small claims court to no avail. Even though Mr. Wade's buisiness showed a different odometer reading by about 700-1000 miles more than that at the time of court. At which time I put a lien on the Buisiness. To the my best of knowledge this is what happened. Good luck Linda Kenneth Kenneth jeffersonville, IndianaU.S.A.
Entity: Nationwide
3, Report #147479
Jun 25 2005
10:15 AM
Eastern Automotive ripoff Woodbridge Virginia
This could of been the BMW that my son owned and he totaled it twice. He did let them repo it. He told me that when he had his first accident in it that the airbags didn't deploy so I knew somethng was up then. Please if you must purchase a vehicle from this dealer, have them pull up a carfax report on it. When you look the report over, make sure that the Vin #'s match on everything. Lori Manassas, VirginiaU.S.A.
Entity: Woodbridge, Virginia
4, Report #64985
Jul 30 2003
02:01 PM
Sears Automotive scam artists Niles Illinois
Sears automotive installed 4 brand new tires in my car, along with balancing and alignment. One month later my car had to be towed to the mechanic because one tire fell off! The lug nuts were improperly tightened and snapped off, causing considerable damage to my car. I am in the process of trying to get a refund from Sears for the damages that their incompetence caused. IllinoisU.S.A.
Entity: Niles, Illinois
5, Report #6616
Sep 17 2001
12:00 AM
ARNOLD'S AUTOMOTIVE RIP-OFF
I would just like everyone to know this company and how it operates first hand. And as a customer of this company for more than two years now I cant seem to understand the problem myself that has been established here today. This is an automotive repair business. I own a 1994 Ford Crown Victoria that had a sway problem and a loud squeaking sound in the front end. I put in the shop at Arnolds Automotive they called me the next day and said it was the steering box. And it would run $459.00 to fix it. Then they gave it back the next day. I drove it off and it still had a sway problem and it still made this noise. I took it back and told them it was not fixed and I wanted it fixed with no sway problems and no noise. So this time they kept my car for a week and kept saying they had to drive it and as I called every day they told me the owner was going to drive it again and check it out. Then today they called and talked to my wife and said it was ready and that we owed them $100.00 for parts and labor on it. Then my wife went by to pay them and they threw this ticket in front of her for $159.00 and as she confronted them about it they had nothing to say except we owe them this for parts and labor. I have visited the BBB page and cant even find a listing of them on it. I have sent request to them to please build on file on these crooks for this report I would love to file. So here I am posting this anywhere on the net I can find. If anyones knows of where else I can post or turn them over to please let me know.
Entity: Marietta, Georgia
6, Report #559452
Jan 24 2010
10:43 PM
Dave's Automotive, Misquote Carbondale, Illinois
Because Dave's Auto was recommended by my car dealer to use for any work or repairs that would be reimbursed by my warranty, I called them for help. My key would not turn in the ingnition. I didn't know if it had anything to do with the gear shift, or not. It had happened twice before, but I was able to jiggle it enough that the key would turn. Dave's Auto towed my car to their shop. They diagnosed the problem to be that there was a bad ignition unit. They would have to have it re-keyed at True Value, and hoped that they would have it fixed before the end of the day (Friday). At about 2 pm they called to give me a quote. After going over several things that weren't real clear, he told me that it would be $140. I repeated the figure to him, and said that I thought that was reasonable, but wanted the warranty to cover it. Upon calling them, I found that it was considered to be an electrical problem. No coverage. Well, at 4:30 pm, Dave called me and said the car was done. I asked if I could write him a check, and he said no. My new debit card hadn't come in the mail yet, so I would have to get cash for him. After much discussion, he agreed to pick me up, let me take the car to the ATM and return with the payment. So, I did that. When I returned, I laid out the $140 on the counter, and he looked at me like was I nuts. I said that was what he had quoted me on the phone. He said, oh no...here's the bill...$307.30!!! We briefly argued about it, and I had no choice but to leave the car with him until I could get the money and close the deal on Monday. He took me home and drove off with my car. I don't understand how someone can provide a quote verbally and not stand by it. I have no grounds to have the bill revised, so I felt it important that anyone else who might use his services in the future know the problem I had. All I can say is good luck.  
Entity: Carbondale, Illinois
7, Report #1210618
Feb 20 2015
07:43 PM
Reseda Automotive Terrible! 
Terrible! It was my first time taking my car to get a smog check, I had no idea my engine light was on as the tech said. They checked the car and noticed the check engine light was on which apparently lets you know the car's not going to pass, YET this place took my car and charged me knowing it wouldn't pass. Sad part is I can barely afford it and just got ripped off by this place. If you ask me that's very shady. NEVER GOING TO THIS PLACE AGAIN!!
Entity: reseda, California
8, Report #1421025
Jan 04 2018
10:34 AM
Westin Automotive Dont honor warrenty California
Ordered a Westin brush guard from CariD. When it arrived, the packaging was not damaged at all. went to install it and noticed it was over bent. wouldn't even fit my truck. CariD and Westin both denied the claim stating it was damaged in freight. how could something be that damaged and have no damage tp the packaging? so i now stuck with an $900 brush guard that wont fit. Now i get to spend more money having a shop try and straighten it out. All this took 3 weeks for someone to tell me the claim waa denied. Worse part is, I had to keep calling both of these companies to get anything. Worse customer experience ever.
Entity: California
9, Report #377332
Sep 30 2008
12:19 PM
Anthony Underwood Automotive - Underwood Automotive Lemons for sale disquised as cars Bessemer Alabama
I co-signed for a car with Underwood and the car had to be returned three (3) times in 3months before we were told they dont work on transmissions. Then, I had to buy a new motor. First time we were told the car was fine. They put new brakes on it and they had to be broke in. Second time, with attitude we were given a rental until they could figure out what was wrong. Sorry I dont recall the excuse the borrower was givin, but she did get the car back. A few weeks later I was called by the borrower and told she wants to give the car back, because it takes 4 tries to start the car and it is too much of a hassle to keep taking it back to Underwood. I wont co-sign for her any more either (another story all together). So my Third and final attempt with Underwood, was when I repossed the car from Borrower and notice the straining on the transmission and took it back to Underwood. they told me they dont work on transmission. What were they looking at when it was brought in before, if they dont work on transmissions?So they gave me a name to a shop. Again, a whole nother issue. I paid over $900 to fix the transmission that went bad in March but sat in the shop til June (I was short on cash), because the warranty was used up in miles :( (from Nov of 2006 to March 2007)...oh well, expensive lesson learned. But, then comes the ignition problem. The $60 key (computer in the key??) kept getting stuck in the ignition, because it was getting hot when I drove the car. Underwood said bring it in and leave it. When? I work the same hours they do. so this went unchanged and cost me to buy a new key when the others broke. Finally in March of 2008 the motor went and there it sits in the shop. Of course Credit Acceptance is expecting their payments on time. maybe it is too much to ask for a used car to last longer than a few months before paying for major repairs. I did ask if Underwood would trade but they said I would have to have another down payment for lemon number two. Nay day birmingham, AlabamaU.S.A.
Entity: Bessemer, Alabama
10, Report #280338
Oct 22 2007
11:48 PM
Larry Miller Automotive Group - Osborn Volkswagon Automotive Used car ripoff Lakewood Colorado
We purchased a 2004 Ford Ranger that is in the shop for the 3rd time and we were told by the owner after the first time that there was a chance of undoing the deal this was is response after I sent him an email after the 2nd shop visit: Ms. Swift, as we previously discussed, you own this truck and we will be happy to repair any problems you may have under your Extended Service Contract, and/or assist you with any remaining factory warranty with another franchised dealer if necessary. If you wish to purchase another vehicle, we will appraise yours and offer you the WHOLESALE value that we can sell it at the auction for (in this way we will not lose or make any $$ on your vehicle and price it according to market value). We will also sell you one of the vehicles in OUR inventory for $200 over OUR COST if you desire to do so. If you wish us to purchase a vehicle for you from an online source that you have located, we will perform AT A MINIMUM a Safety Check (Mr. Baldwin and/or Mr. Villanueba can give you approximate cost of this ONLY AFTER WE INSPECT THE VEHICLE) and/or a Landcar Comprehensive Inspection and Service (if you wish to have an Extended Service Contract as you do on your current vehicle again Mr. Baldwin and/or Mr. Villanueba will be able to give you an approximate cost for this ONLY AFTER WE INSPECT THE VEHICLE). We will insist that these services be done so we are able to support your service needs in the future. We also will need to charge our $399.00 Dealer Handling fee Another option is that you can sell your vehicle on your own in an attempt to receive a Retail amount for it and purchase another vehicle of your choosing from us or any other source you prefer. In any situation, we will not undo the deal as you suggest. As we have discussed at length we commiserate with your frustration by having 2 service issues in 16 weeks, yet we have no reason to believe that your vehicle unreliable or will be so for years to come as you repeatedly state. If you would like for our Used Car Manager to determine the Wholesale value that we would be able to pay you for your vehicle, we would be happy to do so. His name is James Park and I will forward him this email. To review the options are: 1) Keep your vehicle and expect no more problems than normal, and understand that most issues are covered by your Extended Service Contract and any additionally by any remaining factory warranty (Ford), 2) Attempt to sell the vehicle on your own in an attempt to receive a Retail amount, 3) Sell or Trade your vehicle to us for a Wholesale (auction) amount and either purchase another vehicle from our inventory for $200 over our cost plus any applicable fees including but not limited to the $399 Dealer Handling Fee or (POSSIBLY) have us purchase a vehicle and recondition it for you and sell it to you for $200 over our cost (including reconditioning) plus any applicable fees including but not limited to the $399 Dealer Handling Fee (and the amount for an Extended Service Contract for that specific vehicle). We will await your decision. Jimmy Osborn Osborn Automotive 303.237.1311 From: dawn Sent: Wednesday, October 17, 2007 10:43 AM To: Cc: dawns@nationalrealtyexchange.com Subject: Dawn Swift 2004 Ranger Jimmy, We have had the truck in 2 times in 16 weeks. We feel that it is still having the same issues that we took it in for the last time if not worse. I have been in contact with Rob via phone and even talked to Kent once. I continually get I will call you by the end of the day. The end of the day rolls around and no phone calls. I get well I have a meeting with Jimmy and I will get back to you. I have had enough of the excuses. I also have gotten the well we have to apraise the truck. I have had the truck 16 weeks and you have had it 2 out of the 16. I am not understanding how it could have gone down in value that much. We have been lied to and sold a vehicle that in my mind is not reliable. We discussed with you when we met about you undoing the deal and finding us something that we would be happy with and that is reliable. To date I do not see this coming to light. I sent you several vehicles th at we would have been interested in that were in our price range right after our last meeting. Since I brought in the truck last week, I did a search and only found 1 truck that we would be interested in. In my mind it would be an even trade, they are asking $13,995 and we paid $14,995 for ours. We would ask that your dealership look into this truck and let us know. This has been drug on long enough. I would expect and appreciate an answer by the end of the day. Sincerely Dawn As I found on this website the larry miller automotive group is nothing but a bunch of crooks!!! Dawn Thornton, ColoradoU.S.A. Click here to read other Rip Off Reports on Larry Miller Dealerships - Subaru, Toyota, and Dodge
Entity: Lakewood, Colorado
11, Report #1072831
Aug 04 2013
07:36 AM
2020 Automotive or Lifetime Automotive Robert located at 2020 E6th Ave Flagstaff AZ Fraud, gouging, extortion, scalping, harrasment, and distress, Flagstaff Arizona
Two college students made a trip to Flagstaff AZ in order to train at altitude over the summer. On the way here their vehicle broke down and it was towed the remainder of the way. Robert, the owner operator of 2020 Automotive, promised a he would fix their vehicle and provided a quote for the repairs of $2600. A towing company, who recommended the shop, dropped off the vehicle at his shop location. It was later found out that the tow company, catz towing, always recommended Roberts shop due to a business agreement. 2020 was highly recommended for the repair of the vehicle. Rober claimed that he was the best in town for engine rebuilds, he warrantied his work, and he was less expensive than anyone else. The quote provided a date and price for the repair. The college students Mother (who is almost broke from sending her son to college) managed to pay half down ahead so he would have money for the parts. Over the 3 week period before the date it was supposed to be repaired the price continued to increase. On the date the vehicle was promised to be finished the college students contacted Robert and Robert claimed he was having family problems and that it would be a few more days. In another phone conversation with the college students mother, Rober said that he had not touched the vehicle. This led to questions about why the cost had increased. The students had given Robert a date and told him that they needed to return home, which was over 2k miles away for the fall session of school. After several phone calls 10 days after the original date I took them over to the shop. The shop was very dirty, had oil all over the floor, and ROber was nowhere to be found. After several minutes of searching for the owner, there was no one to greet us at the door and the shop was nearly empty we found him in the back. It was not the place in the online photo. When asked when it would be done Robert became very hostile, claimed that there was alot of extra work that needed to be done, and that if the college student wasn't happy with the work or the price to pay him an additional $500 for the extra labor and he could have the vehicle back. The students expected to have the vehicle by the original date and to be on their way home. In anticipation of the move back they cancelled their jobs and no longer had any money or income. They had to vacate their apartment and had no place to stay. With no money, no place to stay, being from out of town the students were forced to live on the streets in cold weather, un sanitary and unsafe conditions for several days and rely on the generosity of friends for food, moral, and eventually a place to stay. At the time of this report the vehicle still was not finished and Rober refused to give up possession of the vehicle claiming a Mechanics lean on it.  On the visit mentioned above, Robert smelled of alcohol. In person Rober claimed that the parts were much more expensive than I was paying for the same parts on my engine rebuilds. Robert did not have a good technical understanding and used words and phrases about his work that were not industry terminology. Resizing instead of Milling etc.. . When I compared Roberts quote that he had sent to the students mother to what he was telling us in the shop, the quote was half of his statement. He also stated that he had to do work that was not in the quote, and didn’t need to done for the problem and wasn't approved either. It was apparent that the work had just been started only a couple of hours previous and he was claiming far more hours of labor (for the mechanics lien) than was possible for the complete job. If you choose to have work done by Robert, you should further understand that his former business name Lifetime Automotive is a name registered for a business in Tempe. Arizona does not allow multiple businesses with the same name to operate in the State. Request to see his insurance, request to see his business license, and request to see his mechanics qualifications. Know who you are dealing with ahead of time, do not rely on photos that are posted on the internet, nor the word of towing companies or anyone that could be in business with him.
Entity: Flagstaff, Arizona
12, Report #1383405
Jul 20 2017
04:54 PM
Autowerks Automotive Autowerks Automotive does not pay invoices, Autowerks Automotive is a thief, Autowerks Automotive steals money from people sydney Nationwide
Dhalia Duran, owner of autowerksa utomotive from Sydney, Australia, booked a cleaning service with no intention of paying.Despite our numerous phone calls, text messages and emails to get the debt settled he has refused to answer or respond.Dhalia Duran  is deceitful and a thief, do not under any circumstances credit him with anything. He is not to be trusted and will steal from you at a moments notice.
Entity: Nationwide
13, Report #131222
Feb 13 2005
01:34 PM
Sterling Automotive ripoff Sandy Utah
Sterling automotive has got to be the absolute worst place to go to have your car repaired! I took my toyota truck there to have a new exhaust system put on it and paid $250.00 for it. When i went back to pick my truck up it looked fine but one thing that i noticed was on the receipt they charged me $60.00 for a stainless steel exhaust tip which wasn't true. Also after about a week later i noticed that there was an exhaust leak and so i went back and attempted to talk with the owner who thinks he knows all there is to know about cars and he was extremely rude to me. I was blown away! I couldnt believe I was treated that way so I never went back. Well about two months later my brother went there which i told him not to because of my experience but he did because he was told that they knew what was wrong with his check engine light. So they supposedly fixed it he picked it up later that night and the check engine light was still on! So being the protective big brother that i am i went back in there with him the next day to get some answers! What happened next was amazing! The owner Mr. know it all is what i call him! Said well we fixed what the computer said was wrong with it there must be something else. So if you came in and gave me a bunch of money and said fix everything thats wrong with my car i would have but you didnt! My brother asked why he had paid $300.00 dollars and his car still hadnt been fixed. Mr. know it all then got really mad and raised his voice leaned forward and in my brother face said obviously you dont know anything about cars do you it took everything i had to not go off on this guy! Eventually he told us to leave cause we were wasting his time I was furious and couldnt believe the way were treated I hope they go down and go down hard!!! Aaron sandy, UtahU.S.A.
Entity: Sandy, Utah
14, Report #130967
Feb 10 2005
09:52 PM
Sterling Automotive ripoff, fraud, threaten, endangered Sandy Utah
To Whom It May Concern: The following is a history of the events it took to get my brakes fixed on my 1998 Dodge Caravan: 1. On 6/30/04 my front brakes suddenly developed a loud grinding noise. It sounded like a rock had gotten into the brakes and was rubbing against the metal when brakes were applied. 2. On 6/30/04 I took the car to Sterling Automotive at 8584 S. 700 E., Sandy, UT 84079 for repair. Their phone number is 801-568-0199. I was told the repair would take one hour and would cost $118.00. I asked the manager to check for rocks in the shoes and if that was not the problem to go ahead with the repair. I waited for the car. The job took over double the time promised and the manager did not even explain. The total bill after adding tax was $125.78. 3. The loud grinding sound was fixed, but there was still a rubbing sound from the front brakes when applied. I wondered if maybe something was not quite right so I called Sterling in the morning of 7/6/04 to see when I could bring it back in for a check. The manager took offense at my questioning his work, but said to bring it back in. I said I would. Later that same day the manager called me and left a message on my answering service. The message stated that it would cost an additional $30.00 for the check-up and that I would need to bring cash. That seemed like a rather strange request. 4. In the afternoon of 7/6/04 I took the car back to Sterling Automotive. After several hours I received a call saying there was nothing wrong with the work he had done and that I had to expect noises from an old car with over 130,000 miles. He suggested that my transmission was going bad. 5. When I arrived to pick up the car I found it in his shop with a chain across the door. That made me angry as his demeanor had been very non customer friendly from the beginning. When I walked in he again repeated that there was nothing wrong with his work and that I had to pay him the $30.00 in cash before he would bring my car outside. I questioned that as he was accusing me of trying to drive away my car without paying. I requested he bring the car outside and then I would pay the fee. He refused and the argument escalated. I sat in his lobby and called the police. When I did that he told me to leave his office or he would throw me out bodily. I refused and he came from behind the counter and threatened to physically throw me out. In the interest of avoiding physical battle I left. I then called the Sandy police. 6. The police arrived about 15 minutes later and took my story. They then talked to the Sterling manager. It was agreed they would come with me to the Sterling office, I would pay the $30, and they would make sure my car was delivered to me. That was done. 7. On 7/29/04 after returning to my home in Westminster, CO I was still concerned about the noise in the front brakes and even if they were safe. I took the car to Northglenn Dodge at 759 W 104th Avenue, Northglenn, CO 80234 to have it checked. They found the front caliper boots torn and the front rotors are at minimum specks. They also found the rear brakes needed repair. I declined that day to have the front brakes fixed as I had just had that done that, but went ahead with the rear repair too see if maybe that would solve the noise problem. 8. The rubbing brake noise continued so on 8/12/04 I took the car back to Northglenn Dodge. One of their mechanics did a test drive with me and confirmed the noise I was complaining about was indeed in the front brakes. After considerable negotiation they agreed to re-repair the front brakes using factory parts, which Sterling had not used. That repair was a complete job which meant they replaced the entire front caliper and the rotors. The cost just for this front brake job would be $404.02 and was done at a reduction from normal cost because I was a good customer. 9. After the repair the mechanic from Northglenn Dodge and I took a test drive again. The noise was gone and the brakes were now much smoother when applied. I then asked the service manager to write a letter describing what had happened. He did. 10. On August 22 we moved into our new home in Salt Lake City. We had been trying to sell our Denver home for over a year and it finally sold. It took us several months to get settled in. 11. On 12/15/04 I took this history, the receipts from Sterling Automotive, the receipts from Northglenn Dodge, the letter from Northglenn Dodge, and the bank statements showing the cleared check and the cash for the brake check to the manager of Sterling Automotive. I requested a refund of the $125.78 + $30.00 = $155.78. This request is based on the fact that the work done by Sterling Automotive was clearly not done properly and had in fact put me in danger on the highway. The actual work done on the front brakes was defective and incomplete, and I had not been notified that my rear brakes were also in need of repair. The parts that were replaced were of a second grade quality according to Northglenn Dodge. My biggest concern, however, even above the defective work was the way in which this manager treated me and also treats his other customers. He had lied to me, confiscated my car, threatened me, and I had to call the police to settle the matter. While I was waiting for the police to talk to the manager of Sterling I talked with the neighbor businesses. I had several people tell me that in the last few months the police had been called several times to settle similar disputes with Sterling. 12. I am hopeful that when this material is submitted to Sterling I will be refunded the $155.78. If it is I will drop the matter. If it is not I intend to take further action. Sincerely, Denny CC: Sandy Court System PS: Since I wrote this report and delivered it to Sterling Automotive on December 15, 2004 I have had no response. Also I have since found two other rip off reports against Sterling Automotive with similar complaints. Denny Sandy, UtahU.S.A.
Entity: Sandy, Utah
15, Report #144961
Jun 03 2005
11:57 AM
Exstreme Automotive ripoff mechanics St.joseph Missouri
had Vern look at at back brakes and fix for my 72 chevy pickup charged me and never even touched the brakes!!!!!!! Connie st.joseph, MissouriU.S.A.
Entity: St. Joseph, Missouri
16, Report #118484
Nov 17 2004
03:41 PM
Osborn Automotive Ripoff deceptive trade practices Lakewood Colorado
When trying to refinance the vehicle we purchased at Osborn Automotive, we were told we had not received all of the paperwork. We contacted them several times to obtain the missing paperwork, but Osborn would always say they would get the file and mail it to us. After 6 weeks of trying, we filed a complaint with the Motor Vehicle Dealer Board to obtain the paperwork. Finally we received the paperwork and discovered that our signatures on the buyer's order were forged. Since that time, the Motor Vehicle Dealer Board has forwarded the 4 square sheet supposedly used on our car sale with my initials forged. We are now trying to unwind the fraudulent sale that we have been involved in, but Osborn refuses saying they have done nothing wrong. If anyone is considering going to these guys to purchase a new or used vehicle, my advice to you is BEWARE!!! Natalie Lakewood, ColoradoU.S.A.
Entity: Lakewood, Colorado
17, Report #119544
Nov 23 2004
04:03 PM
Sears Automotive Ripoff South Bend Indiana
I notice the Sears Automotive shills are here to defend their practices, LOL. It's not exactly a secret to anyone who's dealt with these clowns that they're crooks. At one point I had new wheels and tires installed on my car at Sears. Maybe a year later I took my car to Sears for a popping sound in the front end. I was told that the ball joints were bad and they all needed to be replaced for $460 (this was about 10 years ago). I thought this seemed a bit ridiculous especially because the pop was only coming from one side of the vehicle. I told him to forget it and I'd be there to pick it up. I get a call back saying We checked the brakes and you need new drums and rotors all the way around (1969 Olds). He actually had the gall to tell me that one was so bad that he wasn't allowed to let me drive away without repairing them. I asked how much it was to replace just the bad one. He said I had to have them all repaired. I was irritated beyond belief now so I told him I didn't want my brakes checked and I'd be there to get it. I picked the car up without incident and maybe a couple weeks later bought new wheels and tires and decided to have them put on myself because I was tired of mechanics screwing me. I jacked up the car and started pulling lugnuts off - or tried to. About half the lugnuts were stripped. Some weren't able to be retightened. I was livid. I attached the nuts as best I could and drove back to Sears and pulled right into the garage in front of everyone who was sitting there. I explained that when they pulled the wheels to check my brakes, they stripped out my lugnuts. The manager (the one I'd talked to on the phone and argued with at the shop) said We never had the wheels off this car - to which I delightfully showed him my receipt suggesting all the brakes be changed and I refused. I loudly asked him, in front of 10 people sitting there, whether he was lying to me about checking the brakes or lying about not having the wheels off. He didn't say another word, pulled the car in and changed all 20 lugs free of charge. Gotta love catching a criminal in a lie. The guy I worked with was not at all surprised, having been a Sears mechanic himself. He quit because it was so disgusting. Their motto was You need it. He said the guys in the shop would tell people they needed batteries so they could keep the old ones for themselves. He said he was the most honest but most of the mechanics were ruthless. He wouldn't tell me about some of the stuff that went on... Rick Portage, IndianaU.S.A.
Entity: South Bend, Indiana
18, Report #117528
Nov 12 2004
03:16 PM
Antwerpen Automotive Unfair Ripoff Randallstown Maryland
I purchased my first car from this dealership in 2001...and boy, do I ever REGRET IT!!! At the age of 18, I couldn't afford much, but wanted to get a car that got good gas mileage, with low payments, and a good warranty. I made this very clear to the sales rep, and at that age, I didn't know much about cars, so I trusted the woman who helped me...MISTAKE #2. She introduced me to the Daweoo which she claimed to be the next Honda Civic. It got decent gas mileage at 25 MPG, had a 10 year, 100,000 mile warranty, and with my down payment would only cost me $179.00 a month for a 4 year loan. The day after I bought the car, I found out Daewoo was going out of business and that my warranty would be VOID. I had only driven the car home....and put 7 miles on it. I went up to Antwerpen the next day in OUTRAGE and demanded that I get my down payment (which was my inheritance from my grandfather, the owner of Hutzler's Department Store) back and they could have the car since it had only 7 miles on it. It hadn't even been 24 hours within purchase and they basically told me Too bad... and sent me away saying that I should have learned more about the car before I bought it. Even AFTER Daweoo went out of business, this dealer continued to sell their product, sans warranty unbeknownst to MANY poor consumers. I since have sold the car to my ex boyfriend and purchased a more reliable, nicer, and problem-free car from a Dealership with a wonderful reputation for customer service, and from someone I actually knew would not rip me off. Avoid this dealership at ANY cost!!!! Diana Baltimore, MarylandU.S.A.
Entity: Randallstown, Maryland
19, Report #13186
Feb 03 2002
12:00 AM
affordable automotive no repairs done oil leaks ripoff
I had my rear main seal fixed and clutch replaced if necessary. I picked the vehicle up late evening a day late. so the next morning I checked the repairs there was more oil leaking than before clutch and bell housing was covered with oil, slave cylinder is now leaking and the rear driveshaft seal is now leaking, clutch is low on fluid, skid plate for transmission is mounted incorrectly and my jeep now smells like smoke and has 45 miles more than when i dropped it off. William laplata, md
Entity: white plains, Maryland
20, Report #6453
Sep 01 2001
12:00 AM
Harry's Automotive - Auto mechanic rip off.
On October 20 2000,I took my 1989 Dodge caravan into Harry's automotive to have a new engine installed.A job which should have taken tops 14 days ttok 5 months to get my car back.When ever I would call to find out the status on my vehicle it was always some kind of excuse.Finally my car was released to me supposedly done in march 22 2001. Harry gave me a warranty of 1 year guarantee or 12000 miles.When I recieved my van it over heated and would hardly run.I have called and called and every time I do he is either gone or not there or closed.He started the warranty in October which I did not get the van til March 2001.Now it sat unused for 5 months.Since then I had to take it to the dodge dealer which was an additionl 700.00 then to smog shop an additionl 500.00.Tags and ect 300.00. The milege from the day I got it back til now only has had 96 miles put on it,now it wont go in drive only reverse and he worked on the tranny as well.I am so upset and frustrated this was my only means of transportation and now I have to find rides from friends and family. All this money spent and my van sits in my driveway going no where.I have since started legal papers to take him to court and get my money back or have it fixed right and he pay for it.This has been a nightmare and inconvience for me and my family.I need help and I need it fast.
Entity: Bakersfield, California
21, Report #9981
Dec 26 2001
12:00 AM
Sterling Automotive, Sterling, VA - DON'T TAKE YOUR CAR THERE
On 10/19/01, Sterling Automotive, Inc. sabotaged my car by draining my transmission fluid in order to create symptoms which would lead me to believe my car needed major repairs. I have filed a complaint with the BBB, as well as the State Attorey General's Office. I am still waiting for the results of their investigation. I will update this report as soon as I have won my case, which I am confident I will. These people are criminals!!! They tried to get me for $824 worth of repairs that were not necessary. They have done this before, I'm certain and they will not stop.
Entity: Sterling, Virginia
22, Report #6112
Aug 10 2001
12:00 AM
Bob Adams Automotive Diagnosis ripoff
Hi glad your here! Aug 1 2001, Our 96 Ford Contour was overheating. My husband who is well versed in car care, put in thermostat. It still overheated. We made appt with Bob Adams Repair garage in Bedford, Ohio Aug 6th to diagnosis the problem. This was the closestplace to us, and sign said ASE, meaning (certified mechanic) so we thought. Man said it would cost $30 to diagnose. We left car there in morning and went shopping. We came back 2 hrs later, front hood was up on car, mechanic told us, radiator hose was crimped and all antifreeze leaked out, so he had to put on another hose and refill with antifreeze. He still didnt know what was causing it to overheat. He stated that he would check the thermostat next. He wasn't working just on our car but on several others he had in the shop. Dont really know how long he spent on our car, but if he spent 2 hours on it, a real mechanic would know what was wrong with it no? We asked him what the cost was at that time. He said right now the cost is $82 ($60 for labor and $16 for antifreeze). He would have to charge us another $30 to check thermostat. We said this is ridiculous. $60 and we still dont know the diagnosis?? We took the car home, still without a diagnosis. I called the pres. of Bob Adams Repair next day (Karan Adams) and asked her how couldwe be charged $60 for diagnosis, when we still didn't know what the problem was??? It would cost how much more money to find out??? She said she would look into it and call me back. She never did. On Aug 10 I called her again, asked for her decision. She argued that $60 was for the labor of putting on the belt and antifreeze. WHAT A BIG RIPOFF! We never told this mechanic to put the antifreeze in in the first place. I have already written to the BBB, writing to you and I will write to the Federal Trade next. We are in our 60's, dont need this kind of highway robbery to exist! T hank you for listening and being here for us. Frank
Entity: Bedford, Ohio
23, Report #5280
May 29 2001
12:00 AM
Antwerpen Automotive Group Not Honest With Consumers
Antwerpen attracts customers by advertising a $6,000 guranteed trade toward a used car. The gimmick, they add $6,000 to the actual price of the car and then deduct it back to the actual price leaving consumers giving up their trade for nothing.
Entity: Randallstown, Maryland
24, Report #725
Nov 15 1999
12:00 AM
auto theft Matt's Precision Automotive Euclid, Ohio
My car was being worked on at Matt's Precision Automotive and on february 2,1999 it was stolen from the shops parking area. Matt's shop is located no way near any main streets or intersections. As a matter of fact it is situated 50 yards? from the street. there was no sign of force entry but the column was peeled. There was $1600.00 worth of stero equipment riped out and takened from my car. A police report was made and a list of equipment was put on the report. I filed a small claims report with the city of Euclid and lost because the courts said i did not prove where Matt was neglegent. I only had a few days to appeal in regards to Ohio Revised Code-Section 6775.07. NO JUSTICE HERE! Sincerely David A. Thomas
Entity: Euclid, Ohio
25, Report #519415
Nov 04 2009
11:40 AM
Christian Brothers Automotive Attempted massive overcharge!!! Internet
My wife's water pump went out. Christian Brother Automotive was near our old house in Katy, TX. They were told her that it would cost ~$1200 with tax to replace the water pump, gaskets, and belts. When she caled me to tell me this I thought she must have not heard correctly. I was shocked when the guy from Christian Brothers told me the same thing...calmly. I told the guy that my wife would get back to him. I called Integrity Tire & Auto in Richmond and they quote me a price over the phone that was LESS than half of what Christian Brothers were charging for everything. Here is the kicker...my wife told Christian Brothers that she could not afford to have the pump replaced there. They told her okay but it would cost her ~$300 for them to put her car parts back in. Wow...she had already paid $60 for the analysis. Afterward I talked to a co-worker of mine that had another horror story about Christian Brothers. I wish I would have talked to him first.
Entity: , Internet

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