BEST BUY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #94810
Jun 14 2004
10:56 AM
Best Buy Rebate ripoff! Nationwide
I purchase a Sony Grand Wega TV Model # KF-42WE610 on 4/9/04 at Best Buy's Gaithersburg, MD store. I also purchased (or thought I did) a Rewards Card that the sales person almost demanded that I should purchase. When I called to check the status of my points I was informed that the card I had in my possession did not exist in the database. The person on the phone suggested I go by the nearest Best Buy to have card activated. On 4/22/04 I did so at thier Frederick, MD store and they informed me the only way to get my points was to purchase another card and they would do an exchange on the TV so I could get the points. I agreed to do so. Then on 5/10/04 I received a letter stating that my rebate (for $200.00) was denied because I returned the TV. I called their rebate center and spoke with a lady named Natasha and told her I had the TV in my possession and it was an exchange not a return. She asked me to fax both receipts and a copy of the enclosed letter, case #5051369, and offer # 46068 to fax # 1 866 329 2289 which I did. The Rebate Center now has no record of receiving my fax so now I am mailing a letter with all the information again and still no rebate. Gary Greencastle, PennsylvaniaU.S.A.
Entity: Nationwide
52, Report #18707
Apr 12 2002
09:48 AM
Best Buy ripoff the business that doesn't give a dam Bartlett Tennessee
To whom it may concern: I am writing to express my dissatisfaction with the sales practices of your personnel. On Sunday November 25, 2001, I purchased a JVC 12 CD disc changer (Model # 4100172) for my husband's car. I chose Best Buy based on your claim that you are here to help. I explained to the sales associate that I needed a CD changer for a 2001 Volkswagen Jetta. He showed me the above-mentioned product and I purchased it along with a 4- year service agreement. I made an installation appointment for the following Saturday, December 1, 2001. I gave the installation department the year, make and model of the car along with, the product to be installed. The store's book should show that. Unfortunately, due to a personal matter, I was unable to keep that appointment. It never occurred to me that I had just been duped. My husband and I were unable to arrange for the installation until Saturday March 9, 2002. I was not concerned about waiting so long to have it installed because TWO different departments assured me that the CD changer would fit in my car. That is when we learned from Kris in the installation department that the CD changer does not fit the car. He suggested that we go inside, explain what happened and exchange it for the Pioneer model that would fit the car. When we did we were met with rudeness and an unwillingness to listen. Kris also told us that the sales associates do not know which car stereos/CD changers for which car and that there is no book or database they could use to find out. This is appalling! Mary Memphis, Tennessee
Entity: Bartlett, Tennessee
53, Report #21492
Jan 14 2003
09:44 PM
BEST BUY LOOSE SCREWS RIP OFF! Phoenix Arizona
I tried to take my new palm back, it was missing the infared sensor (i never new it was supposed to be there), and also screws had fallen out on the sides. The thing was it would not retain any phone numbers, and would not take those expensive memory cards. When i took it to the customer service desk to claim my rights on the 59.99 3 year warrenty, they said because 'screws' are missing you cannot tell if you tampered with it, for all we know you tried to fix it yourself. After talking to me in a rude short answer, not paying attention at the issue at hand, he offered the customer service number to SONY, he made me wait in the lobby, after about 30 minutes i gave and went home (yep he never showed up). i have also recieved the same treatment for car speakers and televissions, oh yah i did it with my shiny new HRS USA BEST BUY card. i know other people have the same problems, unfortunately im probably not the only one out here that know that mass corporations will do anything to save abuck, so the can give there half @$$ed managers raises if the inventory is clean. (sigh) Philip Phoenix, Arizona
Entity: Phoenix, Arizona
54, Report #32997
Oct 20 2002
01:02 PM
HRS, Best Buy ripoff Industry California
HRS is the problem, not Best Buy. The problem with Best Buy is that they contract out for too many of their services to save money and that screws their customers over. I no longer use HRS for my purchases there and I pick-up my own products. If they don't allow that (i.e. the washer/dryer I bought) I cancel the order and go to Sears. The employees for HRS defending them are probably the exeption, but I have dealt with many rude reps at HRS. We cancelled the account insurance after receiving the first bill and it took 19 months to resolve the problem with the reps at HRS. I have been told it is my fault they couldn't properly cancel it because I signed up for it in the first place, denied a supervisor/manager to speak with and been hung-up on. I finally had it resolved but had to pay several hundred dollars of insurance to avoid the due date for a computer I purchased (because they bundled the insurance charges with the cpu). I have since paid the account off and am happy to not have the hassle with HRS anymore. I still enjoy shopping at Best Buy but would prefer to make large purchases on my Sears card because the credit department is much easier to deal with. I also have an account with Wickes (another HRS user) and have paid off the dining set I purchased to avoid any problems with HRS. It took about a year and there were thankfully no problems with the Wickes/HRS account. For the employees defending the BestBuy/HRS accounts, one can only imagine why so many people would experience such similar situations with these same company accounts. Surely you have probably had a few of these calls yourselves. If no problem existed the complaints would be much fewer and farther between. Ant Torrance, California
Entity: Industry, California
55, Report #35921
Nov 21 2002
04:42 PM
Best Buy ripoff deceptive company Minneapolis Minnesota
Short and to the point here. On 9/7/02, I bought a Lexmark printer from BestBuy online because my Cannon broke down. I chose to pick it up in the Rockford,IL store. Best Buy advertised a $20 rebate. I went to the Rockford store when I was notified via e-mail that it was ready for pick-up. I told the girl at the counter I was here for the printer and told her my name. She asks Do you have your receipt you printed off from the internet? I explained to her I was printerless and could not do that. I got the printer and was given a receipt and rebate form. I filled out the rebate form and complied with all instructions to get the reabte. On 11/18/02, I got my receipt, and copy of proof of purchase sent back saying they could not give me the rebate and call a Phone # to find out why. I was told that since I did not print the rebate form and receipt from the internet, I could not get the receipt. When I told them I could not do that and no where did it say that had to be done that way, I was basically told That's our policy, if not followed no rebate. Calling Customer Care did absolutely no good. I immediately cut up my Best Buy card and plan to never shop there again. Jason Rockford, Illinois
Entity: Minneapolis, Minnesota
56, Report #36240
Nov 25 2002
03:42 PM
Best Buy ripoff mission valley california
I bought a 120gb Western Digital HDd from best buy, after opening the package that had a factory seal, I found a broken HD with no serial #. BestBuy would not take it back claiming it is impossible for them to sell such thing. I talked to WD and their represntative said that BestBuy receives a lot of defective products back and that it is probably their fault for not checking the returned merchandise. at this point I am stuck with a brocken HD, that I paid $270 for. amir san diego, California
Entity: San Diego, California
57, Report #34864
Nov 11 2002
06:51 PM
Best Buy ripoff Woodlands Texas
Will not replace computer ..... I bought a hewlett-packard on 3/10/01 and my hard drive when out on 4/1/02 i have a 3 year services with them,so they replace it,my problem is that since then i have had all kind problems with the computer ,i have returned my pc four time and they(best buy) say that there is nothing wrong,since last time i took it i had 2 individuals and i payed them to check my computer and both sayed the same thing,i also talked with help desk on line for hp and they say to return the computer,i have return 4 printer to office depot because i thought it was the printers, i try to talk to mangers at best buy they(customer service) aways leave me on hold i mean as much as 35 mins. and then then keep sending me around to differnt departments and as you guessed i have not got no were, names of persons that i have talked to if they are real persons,were jaboc, kevin, bill, paul, scott, jansen, nick. I have a hp pavillion mx,i paided 1,710. and put on my chase card,and payed (best buy) off. plase help me for the past 4 months i hve try my self to fix it and here i am in the same place with 17 hundred dollar computer and does not work only can read and send e-mail. Please help!!!!!!! noelia huntsville, Texas
Entity: th e woodlands, Texas
58, Report #34506
Nov 07 2002
01:26 PM
Best Buy, Household rebate ripoff Chesapeake Virginia
I purchased a Maytag dishwasher and a Maytag gas stove from Best Buy in May 2002. Both items had Maytag as well as Best Buy rebates, which certainly factored into my decision to purchase (I made the mistake of assuming I'd get the rebate, so in my mind, the purchase price was lower). Best Buy printed out the rebate forms and printed extra receipts for submitting with each rebate. I cut out the UPC symbols, and promptly submitted all of my rebates. As Best Buy won't even hear from you unless it's been 8 weeks, I called back in late August 2002 to check on the status of my rebate. I was informed it was rejected as a duplicate rebate (I would months later find out that the rebate form printed out by Best Buy was incorrect). I told them I had in fact purchased two appliances, and that while both were Maytag, they were not the same appliance. I was told to give it a couple weeks and call back while they researched it. As I am an extremely busy mother of two young children, and work from home, it is not so easy for me to call Best Buy to wait a half hour on the phone while my kids are screaming so I can get what was promised to me. So, I called back in November 2002, and was told that the rebate period expired, and that I would receive no rebate. I argued that I was never told there was an expiration date-which happened to be two weeks after I called. As they told me not to call for a couple weeks, they should have told me there was a deadline we were running up against. Or God forbid they actually call me back. Now, even though I submitted all of my information on time, they are telling me I was not on time, and are shutting me out. When I argued with the supervisor, she threatened to hang up on me (there was no name calling or swearing-I'm just not that crass-although I understand people who do curse when faced with these maggots). As it was impossible to argue my case thinking I'd get hung up on at any time, I gave up. I called the corporate office to complain (and file a formal complaint against this supervisor), and while they offered me a $15 customer satisfaction gift card, I refused it. It is not fair that due to Best Buy's combined error and neglect, I get screwed. Customer loyalty means nothing to Best Buy-I have purchased over $2000 worth of electronics in the past six months alone (and Christmas is coming-a big electronics holiday in my household). And after reading all I have on ripoff.com and about Household Finance (the bank that finances the Best Buy card and most likely runs the rebate center), I am horrified, and a little afraid, of this merchant. Therefore, I am going to have to dig into savings and pay off my card, not something I wanted to do the month before Christmas, but I do not want to risk staying with this merchant/bank. Unfortunately, the only people to read this will probably have suffered an injustice already, so I doubt this will actually help anyone avoid this merchant, but thanks to ripoff.com and badbusinessbureau.com for letting me vent. Tracy Chesapeake, Virginia
Entity: Chesapeake, Virginia
59, Report #44288
Feb 05 2003
03:41 PM
Best Buy rip-off Cuyahoga Falls ohio
my husband purchased a new computer system from best buy the beginning of dec. i opened it on christmas and tried to use it but the mouse didnt work. i took it back to store and the guy plugged it in to his modem and it worked i brought it back home and didnt work i called and talked to the same man i spoke with at the store.was told to shut down system and try that and it still dont work i had to go buy another mouse from another store and it works fine. now i am stuck with a mouse that dont work and doesnt work on my daughters computer either.they gave me a hard time for a $20.00 mouse,the 4 in one lexmark 125 printer,copier,scanner,&fax also purchased the same day the only thing that works is the fax and i want to take it back but i know they wont and now its sitting in its original box in my dining room collecting dust.and ive contacted them about my mouse by e-mail and was told theres nothing to be done all i know is that was my first and last purchase from any best buy and have sent them a e-mail telling them so.now i also have to contact lexmark they did send me another printer and it dont work either so now i have that dont work in boxes and and very fed up with the whole mess my husband tells me we should have kept mt old computer at least it worked. Janet akron, OhioU.S.A.
Entity: Cuyahoga Falls, ohio
60, Report #10765
Jan 06 2002
12:00 AM
Best Buy / Belkin Rebate Ripoff
Bought a Belkin 4 port USB card for my computer. Came with a $10 rebate. Best Buy advertised the rebate and gave me a special receipt to send in to Belkin for the rebate. Sent in all the required paperwork and UPC code from the package and later received a card from Belkin telling me that Best Buy was not participating in the rebate offer. The $10 is not that important, just the principal..........
Entity: Wilmington, North Carolina
61, Report #26235
Aug 06 2002
01:55 PM
Best Buy ripoff deceptive company consumer fraud Colorado
I purchased an extended warranty performance service plan, for an E-machine compter, in a moment of weakness based upon the store manager's description of how broken items were handled upon return. I was told, by the store manager, that Best Buy just replaces the E-machines with whatever model is currently stocked at the time. The computer died. I took it in for REPLACEMENT and was told that they would have to send it out for repair. I inquired further and found out that until the summer of 2001 they just replaced the computers. However E-machine changed it's policies and Best But followed suit. I did not purchase from E-machine so I am completely disinterested in E-machine's policy change. That is not my problem. Best Buy need's to honor their original committment even if only verbal. I tried resolving this with the corporate consumer relations people for Best Buy to no avail. My recommendation is that everyone who reads this not purchase items from this dishonorable company and that you pass the same suggestion on to others. There are other more reputable dealers in the marketplace. You can reach Best Buy consumer relations directly at1-952-948-2000 or indirectly at 1-800-369-5050 option 4, option 4 and escalate through the management layers. First LA, California
Entity: Colorado
62, Report #14104
Feb 14 2002
12:00 AM
HRS - BEST BUY rip off
I bought a Compaq laptop from BestBuy in Jun 2001. I paid up the entire amount in Sep 2001. In Jan 2002 I got a bill stating that the payment made was removed/cancelled from my account. The check however was cleared from my bank account. The copy of the check was sent to them which clearly shows that they cashed the check on 1st October. Numerous calls to their customer service represntatives and their supervisor are of no use as they say the account is being researched. How long is the question. This makes one go through hell for doing business with them. Sharadsrikar Stillwater, Oklahoma
Entity: Oklahoma
63, Report #1227
Feb 06 2000
12:00 AM
In Home Warranty at Best Buy???
How do you get your money refunded for a in home warranty at Best Buy? I spent a extra $100 for a in home warranty at Best Buy because it was such a good service as per the salesman.It is for my computer.The first few monthes all I had was problems with it which there answer for is always RESTORE RESTORE RESTORE!! One of there reps told me they resolve the problems over the phone they don't come to your home.So why did I pay this money? I don't think Best buy is any better then Circuit City. Do they think we are a bunch of mindless saps?!!
Entity: St Petersburg, Florida
64, Report #1259
Feb 12 2000
12:00 AM
reply to best buy,no intelligent life..
You are so right about the lack of help from Best Buy.I don't even bother to ask for help if I ever go in their store.Especially in the computer area.I was very computer illiterate when I bought my computer and asking them questions was very embarassing because they are bunch of snot nose kids who just rolled there eyes when I would ask them a question which I guess they thought would be common knowledge.I guess if Best Buy pays there emplyees McDonalds wages that is the kind of service the customers will get.
Entity: Nationwide
65, Report #1341
Feb 21 2000
12:00 AM
Best Buy snub
We purchased a Cannon BJC 5100 printer, along with a computer and monitor. The printer has never worked properly. After untold hours on the phone with Cannon, their final responce was we don't know what else to tell you. Best Buy sold us this faulty equipment, and after all the hassle, I tried to contact Best Buy about the problem. I reminded them that I had spent thousands of dollars at Best Buy on 2 computers, a television, vcr, dvd player, an AIWA boom boc, and numerous smaller items such as office equipment and printer cartridges. I have a Best Buy credit card as well. Best Buy would not even awknoledge my e-mail to them, let alone make any sort of offer. I only asked for store credit for this defective printer, nothing else. I am outraged by their lack of customer care.
Entity: Phx., Az.
66, Report #1475
Mar 04 2000
12:00 AM
Best Buy Rebate Rip-offs
I recently purchased a computer monitor from Best Buy in my city of Montclair, CA. The reason I bought this particular monitor was because there was a $30.00 rebate offer on it. After puchasing the monitor, I received along with my receipt two other receipts that had rebate receipt lettered on them along with the upc bar code dupilicated from the monitor's packing box. What was a $30.00 rebate was actually two seperate rebates. One for $10.00 and another for $20.00 to be sent to two different agencies. The instructions for each rebate included the requirement of the UPC label from the box of the monitor or rebate receipt. There is only one UPC label on the box. After inquirying about this to a store manager, he stated the receipts had the UPC label on them and that I shouldn't cut the box in case the monitor needed to be repaired or replaced. He stated that Best Buy would not repair or replace the monitor under warranty should something happen if the UPC label was removed. He stated that the rebate receipts are provided for this reason and are sufficient proof-of-purchase to satisfy the rebate requirements. Great . . . . I thought. I sent in all the rebate information to both agencies. About a month later, I get a notice from Best Buy's own in-house rebate center stating that I did not fullfill the requirements to receive my rebate. The letter stated I needed to enclose the original UPC label from the box. I called the center and asked them what this was about? I explained to them what the store manager had said about the rebate receipts and they gave me no answer. Like a looped recording they kept saying over and over, Best Buy cannot issue a rebate without the original UPC label. I went back to Best Buy to talk to the manager and he stated he had no recollection of us ever talking, but he would look into it and call me. It has now been four months. I have received no rebate at all, the store manager never called me, and repeated calls to the Best Buy rebate center have yielded no results. I have heard many complaints over Best Buy as well as Circuit City not honoring their rebate programs. From now on I will not buy on-sale merchandise with the lure of a rebate because I feel it is bogus. Let the buyer beware.
Entity: Montclair, California
67, Report #215997
Oct 16 2006
08:32 AM
Best Buy Warranty Ripoff Tulsa Oklahoma
Best Buy does not permit the return of defective products after 30 days, regardless of the nature of the defect. They also care only about taking dollars out of your pocket. Five years ago I bought a digital camera and when I got home I discovered all I had was an empty box. They would do nothing. I sued them and the judge gave me a $2,500 punitive damage award. Last year (my last visit to BB) I bought a flash drive that failed after 38 days. They would not take it back and insisted that I submit my grievance to the manufacturer. I did and the manufacturer did not respond. I sued BB. They gave me back my money immediately. Not a good place to shop. Jay broken arrow, OklahomaU.S.A.
Entity: Tulsa, Oklahoma
68, Report #394709
Nov 24 2008
07:16 PM
Best Buy Lost or stolen power cord London Ontario
I took my laptop to best buy, signed all the papers to get my laptop. After I was about to leave the man who worked there asked me for my power cord. I gave it to him. 3 Weeks later when I went back to get my laptop, they didn't have my power cord and had no record that I had given it to them. I looked closely at the sheets and the guy never had me sign for the item. I was given the run around, personally I think 1 of two things happend, either an employee stole the power cable or some idiot misplaced it. Either way it ended up costing my about $100 to get one that fits my laptop and had to wait the 2 weeks while it was shipped. Later the next time I had my laptop fixed, the same thing almost happend, after I had given my laptop and had the paper work, just before I was going to leave the guy asked me for my power cord, I didnt give it to him! Peter London, OntarioCanada
Entity: London, Ontario
69, Report #413090
Jan 16 2009
07:52 PM
Best Buy don tknow Ewe Arkansas
dsfd Peter new york, New JerseyU.S.A.
Entity: Ewe, Arkansas
70, Report #431556
Mar 06 2009
04:02 PM
Best Buy Abusive late payment charges Metairie Louisiana
I purchased about 600 dollars of merchandise from Best Buy at 18 months interest free. I attempted to pay my bill online on December 26, 2008. My payment was not due until 8 days later on January 3, 2009. When I got online, I learned that the payment could not be paid because I was too late. Eight days prior to my bill being due, was too late according to Best Buy. I was charged a $39.00 late fee. I receive my bills online. No paper bills. I did not receive a bill online which payment was due on February 3, 2009. Once again I was charged a $39,00 late charge by Best Buy. I believe they are fraudulently charging customers late fees. I closed my account soon after the second late fee. Harry t. LaPlace, LouisianaU.S.A.
Entity: Metairie, Louisiana
71, Report #590628
Apr 07 2010
04:23 PM
Best buy geek squad rip off douglasville , Georgia
went to best buy in march 2010, bought a tv and a play station3 bought cables other items had to go to verizon for pay station hook up for wi-fi also  was told geek squad would hook up all for 150.00 said ok wanted to watch them do it, well here comes truck 7pm no geek squad just delivery men,  very nice guys  but no knowledge on how to hook up play station3 store was called  she said dont knof when would be there, well told men take back with them  they did. went next morning get my money back, wow  what a time that was  mang came told me they had 1 month after delivery of tv to come out and hook up pay station and other things lol lol was not told that by salesman or would not bought tv there, would have left in hurry, but salesman said be there that thursday between 12  and 4, so i told mang, give my money back in 5 min or i will call cops. he did with gret regret  this my second bad time there  but my last  bought a tv next day at hhgreg hooked up next day working grettttt  moral of story on best buy   please read all information, before u buy, better yet read all other  complanints, then stay away
Entity: douglasville, Georgia
72, Report #564743
Feb 04 2010
08:41 PM
BEST BUY Extortionate Repair Fee, Bad Customer Service Dublin, California
My experience was very similar to Dave's report yesterday. We bought my wife an HP notebook in April last year from Best Buy. Apart from a temporarily sticking keyboard, it had worked fine until a couple of weeks ago.  My wife had been using it all morning, then decided to tilt the screen a little more towards her. The screen immediately changed, with a curved line down the screen, and the right half of the screen showing vertical coloured lines. We took it back to Best Buy where we waited ages for the Geek 'Squad' (when did one service person constitute a squad?) to book it in. He noted it on the service report as a 'graphical glitch' and said that it would need to go to their service centre. A few days later we received a phone call telling us that it would cost $638 to repair the screen as it wasn't covered by the manufacturer's warranty. As the notebook had only cost us $629 in the first place, we were less than impressed. Then, when we went into the store (already feeling pretty angry), we again had to wait ages to be served, and were then treated to a display of total disinterest from the Geek behind the counter. It was clear that he thought we'd damaged the screen, which was absolutely not the case, and would not budge on the issue. Eventually he furnished us with a phone number where we could contact HP, and we left feeling even more disgruntled than when we had gone in. Today I contacted HP where the experience was totally different. A pleasant, helpful and sympathetic customer service person told me that, if the screen is cracked, it would cost $398 to repair it ($231 less than Best Buy), but they would see if there's a way of sorting it out for free. Best Buy have lost our business for good, and anyone else's that we can persuade not to buy there. They clearly overcharge for repairs and their Geek Squad customer service is abysmal. 
Entity: Dublin, California
73, Report #562517
Jan 31 2010
07:22 AM
Best Buy Terrible Customer Service Ithaca, New York
We bought an invisible shield for my son's less than a week old palm pre.  It didn't fit quite right so my husband took it off to try again.  It took paint off the back of the phone.  My husband immediately called the Best Buy store and they said that the phone must be defective, and they couldn't do anything for us.  He then contacted Corporate who said we should be hearing from their insurance company within 48 hrs.  It's been 4 days and nothing.  So we went back to the Best Buy we bought the product from and got a refund for the product and of course they said they couldn't do anything about the phone, even though they sell the phone and could have replaced the back and then said they their phone was defective.  And of course it couldn't be the product they sold us that was defective, it HAD to be our phone that was defective.  I have lodged a BBB complaint, emailed Best Buy, and emailed the company who made invisible shield (zagg).  I also requested the money off the gift card we used to purchase the invisible shield so that we could go buy a cover for the phone until we get this resolved and OF COURSE they can't do that either.  What can they do???  They need to get the rod out of their asses and get back to the basics of a successful business which is customer service. This isn't the first time I have had bad customer service at Best Buy but it will be the last time.  
Entity: Ithaca, New York
74, Report #637714
Sep 04 2010
01:38 PM
Best Buy lemon desktop computer Dickson City Pennsylvania
About 3 years ago, I bought a replacement fpr my worn out computer (10 years Old), wonderful Compaq machine).   Just 3 weeks later had to return to store because of problems, one of which was the door on the cd/dvd player.  Supposedly everything was fixed. Except a few weeks later, back to store again, same problems (except door on cd/dvd player0. A few days later, told everything is working properly.  Which was true for a few more weeks.  Same thing all over again.  This is 3 so called fixes of this computer.  Then last time, told had to be sent out for repairs. Then I was informed had to replace hard drive which meant everything-files, etc. were lost.  Good thing I had backup discs.  This is an E Machine-a Gateway product.  Both the store and Gateway said not their problem with malfunctions of supposedly new computer. On first return to store, my purchase was listed under someone elses name, address & phone number.  Which the store corrected to my information.  Seemed like no way to find out if this machine was returned, refurbished & sold to me as new.    Gateway said not their policy to just resell used equipment, store was aware of this.  So, have computer that is still not working the way it should (like my old Compaq). But I do so much online, I still use it.After the second return for fixing my grandson got my old Compaq working, which it did slowly, but surely on original installed AOL 4.0.    Best Buy & Gateway refused my request for at least a replacement-reason, I did not buy an extended warrenty.   
Entity: Dickson City, Pennsylvania
75, Report #669136
Dec 07 2010
07:18 PM
Best Buy Bestbuy.com Incredibly Frustrated at BestBuy.com, Internet
I ordered a tv on Black Friday (November 26, 2010). When I ordered it, I was asked by the website what day I would like to have my TV delivered. I chose December 2, 2010. I did not receive my tv that day, I did not get any email notifying me that there was any issues, nor did I receive any notice that it would be delayed. I expected perhaps it would arrive on December 3, 2010. Again nothing. I checked the order status on my account and it states Order line status is not available. I called Best Buy customer service on December 4, 2010 and after LITERALLY 1 hour on hold, I finally get a person who tells me that she has to reschedule the delivery to December 11, 2010 and could not explain what had happened. I asked to speak to a supervisor. Floor Supervisor Michelle picked up and had one of the worst attitudes I have ever seen in all my life. Not only did she yell at me, she had the audacity to tell me that I wasn't charged for my purchase. She claims that Best Buy had a hold on my money but hasn't charged me. After she didn't want to deal with me anymore, she sent me to Customer Relations who claimed that he had nothing to do with bestbuy.com purchases and had no idea why she sent me to him, but did say he would help me. After approximately another hour on the phone with him, the majority of which was on hold. I told him just to schedule my tv to be delivered on December 11, 2010. Today, I check on my status and again, my order status says Order line status is not available. I sent an e-mail to customer services but do not get any response. I decided to call customer service again and YET AGAIN, the wait time is greater than 20 minutes. Best buy is by FAR the most frustrating company I have ever had to deal with. I have dealt with a lot of idiotic companies that would make the most happy person in the world miserable, but Best Buy is by far the worst. I would much rather pay double at a competitor than purchase something from Best Buy ever again. Beware! ....
Entity: , Internet

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