Clipper Magazine BUSINESS OWNERS BEWARE Mountville, PA Nationwide
This is a horribly run company with incompetent leadership. Was a long-term advertiser of Clipper having spent over $170,000 in advertising with Clipper over the last 15 years. A couple years ago, I was assigned a new sales rep. that was pretentious and condescending. Her arrogance resulted in me not advertising with Clipper in 2015. Typically, I spend between $12,000 - $15,000 during March and April with Clipper. She made it abundantly clear this was irrelevant to her as it wasn't her company. In planning for 2016, I reached out to the President and Vice President of Clipper Magazine to share my aforementioned concern. Promptly, I received a call from the Vice President assuring me this is not the culture being perpetuated at the new Clipper Magazine, apologizing for the rogue behavior of their local sales rep. He promised to proctor my account in the hope to resurrect our relationship. Subsequently, I received a call from the Division Director acknowledging my concern and promising again to assist in getting our relationship back to what it once was. She then handed my account off to their Regional Account Manager to schedule a meeting. In follow-up to this meeting, the promises the Vice President of Clipper Magazine made were not honored. I elicited the help of this individual and was advised HE HAS TOO MANY OTHER THINGS TO DO DAILY THAN TO DEAL WITH CUSTOMERS DIRECTLY AND HE WAS MISINFORMED WITH THE PRICING HE OFFERED. Huh, really!? She indicated that he will no longer assist me as he promised. Similar to my experience the prior year, it appears the rogue behavior exhibited by the local sales rep has a direct correlation to the prevailing level of incompetence that starts with the new leadership at Clipper Magazine.