CHARTER COMMUNICATIONS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #1060580
Jun 19 2013
10:51 PM
Charter Communications AVOID Charter AutoPay scam at all costs-Take business elsewhere Roswell, GA Georgia
Customers need to rely on their service providers for accurate, reliable service, but Charter can neither be trusted no corrects their problems, when identified.  When one signs up for AutoPay, shouldn't one expect bills to be paid on time?  Today I was charged a late fee even though my AutoPay enrollment was weeks before Charter's due date.  Charter claims it takes 45 days for the financial institution to process AutoPaynpayments then charges a late fee.  What financial institution is this??  Charter's internet works okay but Charter's promotions are simply a scam to charge you late fees when constantg billing problems are Charter's fault.  After your first bill, Charter moves ahead your due date on your second bill. then claims your payment is late, marked on the second bill.  Complaints to th FCC are worthless but you might try contacting your local franchise committee when you encounter this problem.  Charter went bankrupt a few years ago, so implementing unethical policies appear to be Charter's answer to their financial problems.  FYI, my credit score is over 750 and I never pay bills late.  Do NOT trust Charter.
Entity: Roswell, Georgia
52, Report #1181568
Oct 07 2014
08:22 PM
Charter Communications Charter Cable and Internet billed for on demand movies I did not purchase Cleburne TX
I opened my eighty year old mother's cable bill to find $190.70 in on demand movie charges. I knew there must be an error. My mother has had charter cable for years, does not order movies. She uses just a few functions on her remote, and would not be able to order an on demand movie if her life depended on it. Not to mention, there were a variety of charges spaced throughout the month and several were adult titles. I called and was able to confirm with Charter that this was a new pattern for the previous month with no history of charges in the past. Guess what? They said someone in the house ordered the movies on the cable box with the remote and we were responsible for the charges. When I insisted that there was no way that was the case, as my mother had not ordered the movies, they suggested perhaps someone else in the home was ordering them. When I told them she is home bound, and would likely notice a stranger in her house watching porn, they found it humorous, but quickly informed me that it was clearly outlined on our bill that she is responsible for all unauthorized charges.  I informed them we will dispute the charges and was offered a courtesy credit of $10. I see from other posts that this may be a common problem with Charter. I would be interested to know if there is any sort of class action suit in the works.
Entity: Nationwide
53, Report #1070825
Jun 26 2014
02:22 PM
charter communications Charter TV scam artists billing for services not ordered Stockbridge Georgia
Constantly billing for services that were never ordered and billing extra for service That is automatically included.   I have been with this arrogant company for well over 3 years. My bill has never been consistant, they  charge me every month for dvr services that I never ordered, Every month ,I would call them to resolves this issue, they tell me that they will credit the account. The next month they would rebill me again for the same bogus service. They also are charging me 10 dollars more for 30 meg service that has always been included as per thier advertising 'up to 30mb service' Everytime that I would call they try to sell more services to me so they can hipe up the bill. Currently I am paying about twice thier advertised price plus 10 dollars more to insure thier standard 30mb service for internet, And another 25.00 dollars for dvr service that was never ordered, I am tired of calling to speak with arrogant people, I don't mind paying my fare share, I just can't stand when I am being ripped off, with little recorse on my end, there is no other company that is allowed to sell cable service. This company should be sued, I would be willing to join a class action suit to get this company legit. I like cable far more than satellite, it is unfare that there is only one choice for a cable provider, especially a dishonest one.
Entity: Stockbridge, Georgia
54, Report #1079313
Aug 27 2013
04:59 PM
Charter Communications Charter Cable T.V. Lied and unprofessionaly and duplicitously degraded and harrassed me Internet
The entire fiasco began when I moved from one location to another in Reno, Nevada. The Charter technician installed new equipment at my current address. I spoke with a representative from Charter Communications and surprisingly she told me I did not need to return my old equipment. Later that all changed and Charter wanted to charge me until they actually listened to the recording of the lady from Charter telling me under no uncertain terms that I did not need to return the equipment. So a supervisor from Charter called me back and said all of the equipment has been wiped off my bill and I wouldn't be responsible for it. About two (2) months later I received a letter from them saying I needed to pay for the equipment or return it. I again called them and another supervisor said he would take care of it. They never did and even though they heard the lady from Charter on the phone recording they still wanted to charge me for her misinformation. I'm still battling with them and they are also rude, condescending, disrespectful and unprofessional to the point of harrassment! Particularly a supervisor named Adam #53S from the Wisconsin call center.   The service technician also assured me that they would take my old account and open me another one at my new location. They never did this until I happened to call them several weeks later. They did credit my old account for their erroneous charges, but left an approximate $40.00 balance that they have since turned into a collection agency, unbenounced to me.   I feel ripped off, angry, frustrated and violated by these people. I can't wait to find new services with some other company. Certainly this is the worst experience I have ever had in my adult life with a supposed service-type company.   Sincerely, Ernest C. Pike, D.C.
Entity: Internet
55, Report #1096109
Nov 01 2013
07:35 AM
Charter Communications / Charter Cable Said my internet problem was do to my faulty equipment. Adelanto California
Had been a loyal customer to Charter for several years. In Dec. of 2012 my internet was acting up again. I've had problems once in awhile, but nothing that became a real problem. But at the first of the year, 2013, I have had nothing but intermittant internet service. I had called and complained several times. At one point I talked with a person that recommended that they send out a service tech to investigate what the problem was. There was no talk that it would cost me a service charge. The person came out and said it was old coax cables and replaced the one to the modem and scheduled another service call for someone else to come out and replace the cable from the cable box out by the curb to the house. I was still having problems after all that. I got my bill and saw the $35 service charges. I called them back up and I was routed to another person who walked me through another diagnostic check and his result was it had to be the wireless modem because my modem was older than 2 years old. A few days later i went to BestBuy and bought a new wireles modem and still had problems. Then one day everything was working fine. This went on for about 2 months and the problem came back. Cleared up like it had been doing before and was working fine. Then one day it went right back to not working. Constantly get error notices that the computer could not connect with the server and so on. I had to also fight them to get the service charges removed. My argument was that the person came out and not only did he not fix the problem but after he left I noticed that I no longer had internet to my SMART TV. He disconnected something at the cables that come in from the street to the house. I had seen a Charter service person down the street and I went and talked with him and he came over when he finished his work and straightened out my SMART TV issue. Now I'm getting letters from Charter saying that I owe them for the service fees. I've had it with Charter and am now looking to see who I can switch my internet service with. Charter Sucks!!!   
Entity: Adelanto , California
56, Report #1093961
Oct 23 2013
10:05 AM
Charter Communications Charter reneged on price guarantee agreement within two weeks of service installation Madison Wisconsin
 I ordered a $29.99/mo internet service from Charter in Wisconsin. It was installed as agreed.  A week or so later I decided to order TV and Phone for $59.99/mo - and that was installed.  Then due to a family situation which meant I would only be in Wisconsin occassionally and really didn't need a TV (or phone which I never needed, but which was cheaper option that taking just a TV!), I cancelled the TV/phone service well within the 30-day free cancellation period.  When I called to cancel Charter representative first told me on the phone that my internet service price is now $59.99/mo -  note this sudden price increase was for another service (internet) for which I had made a separate and independent agreement prior to ordering TV/Phone service.  I told the Charter representative that it is wrong to increase my internet service charge which was separately agreed at a different time.  After being transferred to a supervisor, who first argued that the price increase was because I had ordered a bundled internet/TV/phone service (which wasn't true), and when the supervisor couldn't really support Charter's price increase on that basis, she said that $39.99/mo is the best she can offer, and that the price increase is because I am no longer a new customer and don't qualify for the $29.99 price!  Duh!  I am perfectly OK with paying the installation fee and the TV/phone fee for the 5-6 days I had the service, but I believe Charter reneged on the internet agreement.  I just wonder who comes up with these unethical and probably even legally fraudulent policies at Charter.  I bet it is a terrible place to work at --- all customer facing people have to defend Charter's indefensible policies, they have to listen to all these complaints knowing that their customers are right and that Charter is ripping people off.  The profits Charter and all of internet/cable/phone companies in the USA are essentially oligopolies, protected by Federal Communication Commission who are directly or indirectly lobbied (=read bribed) by the companies.  If we could just get the government out of this, and have true competition in this field in the US, the prices would be similar to, let say Finland, where I can get mobile 40Mbps internet service for 12 euros per month (which is about $16) with unlimited data, and where, btw, I pay 66 cents (less than a dollar) per month for cell phone service with the same company.  So, if the Finnish company is profitable in a competetive market with those prices, then you can figure out what kinds of profits US internet/phone companies make. BTW - When I returned the TV equipment (box and remote), there was an old man talking to a Charter representative asking why he is getting billed $144 per month for services he doesn't need.  Honestly, it is of course not acceptable to institute fraudulent rip-off policies in general, but it is just horrible to be ripping off 70-90 year olds who most likely have not developed the internet/technology skills to research and even find out that they are being ripped off.   At least I can let some steam off writing this.      
Entity: Madison, Wisconsin
57, Report #1148301
May 30 2014
05:05 PM
Charter Communications Charter Worst Service and Customer Service EVER!! Portage Nationwide
I have been in business for decades and never have seen such horrendous service but even more disgusting is the customer support. We have spent hours on the phone trying to resolve our issues. They schedule appointments for technicians to come to our office and they do not even show up for their appointment. I try to submit support tickets online and it will not let me complete them. I submitted a request for new service and I got a phone call back within 10 minutes. That is very deceptive to me and unethical. They only care about getting new customer and not taking care of their current customers. If I can not be heard here then I will but a few thousand or hundred thousand shares of stock and express my concerns as a partner! These companies get too big and do not care about their customers and that is a problem in my humble opinion. I look forward to hearing from a high level executive reaching out to take care of our issues.
Entity: Nationwide
58, Report #1086839
Jun 17 2014
11:53 AM
Charter Communications Mr. James Rutledge CEO/Charter Communications Charter Communications RIP OFF/SCAM SELL/ James Rutledge NEVER replied New Jersey
 We had decided to hook up in Charter Internet. Their Internet Service has shut down 3-4 Times! In no more than a 6 week period... I have NEVER had the internet ever shut down before Charter!! EVER!!!... I get a call one day: We would like to bundle your Internet with Cable TV. You will get ALL the same Channels as DISH!... So? I signed up for the Bundle. After it is installed.... Many of the same Channels showed up. However? There were 'Not available with your current plan.. On over HALF the Channels I had. So? I had to buy their 'Gold Package'!! It cost me $125.00 apprx... The first Month... The cable has gone down... At least twice. The Techs have had to come out twice? To repair.....What the first Tech who installed (wrong)... Causing lines to travel down it.... We do NOT get 'All the Same Channels!! As DISH!! At all...... Then? The internet? Has shut down 3 times at least... NEVER before... Have I EVER had that happen. My screen distorts/ digital squares a lot.....  It is choppy ( watching a movie, it like 'skips' and goes past something you miss? Great?.. Huhh?? I wrote a letter to Mr James Rutledge CEO of Charter Communications.... Telling him.. That we were told; It depends on the Tech... Some charge so much for coming out. Others charge differently.. What?..... First? I'm told by the 'Slick Salesman'... You'll get ALL the same Channels as DISH!! And had to PAY... $125.00 apprx... And still do NOT get all the same Channels as DISH.. DISH never had Screens have digital problems... Nor shut down/black out..... Every other internet provider has NEVER shut down on me... EXCEPT CHARTER COMMUNICATIONS....!!?? This is sickening.. Mr Rutledge NEVER wrote me back/called/nothing.......'Who Cares.. He seems to have as his motto. We do NOT get all the same Channels as DISH, as the Salesman promised. The screen distorts quite a bit/digital squares of the face, or whatever is showing at the time it does it?... RIDICULOUS.... To promise the 'same channels as DISH? And NOT get them? Is FALSE Advertising... Deception..... Then? to have to PAY... For the Gold Account.. And STILL not get all the Channels as DISH?....... Is also deceptive and FALSE PROMISES.... I sent a Certified/Return Receipt Letter to Mr. James Rutledge, CEO of Charter Communications. No one called. No one emailed me.. EXCEPT?   My 'New Bill next to pay is MORE!! I just read it $202.00.. For services of Charter, that has shut down once or twice. The internet has gone OUT.... 3 or 4 times... My screen, distorts... While trying to watch a movie. Digital squares appear several times.... It's really sickening.. To be LIED TO.. Just to get a Customer.. Made FALSE PROMISES... Not get the same Channels as DISH..... And no other ISP I've had... Has shut down as Charter has..... CHARTER COMMICATIONS IS A 'RIP OFF'...    
Entity: Internet
59, Report #356138
Jul 27 2008
10:45 AM
Charter Communications, Charter Cable Bad customer service, lame excuses, terrible cable service provided, high prices St. Louis Missouri
When my family and I moved to Augusta, GA we had no choice but to use Charter as our cable provider because we live on the Army post, Ft. Gordon. We were only going to be here for 6 months so it didn't make a lot of sense to us at the time to go with satellite as they require a contract that includes terms of service. Now I wish we had. To start with, when I called to set up service they said they had to send a person over to do a sight-review to make sure I could get cable in my area. This seemed silly to me since they are the only cable company that ran lines out here and should know we can receive cable. After the technician called and told me that I could indeed get cable, I had to call Charter again and wait again for someone to come out and install. The installer came out and told me that the main box that receives the signal isn't on and he can't do that. So, what was the sight-review for? What did that person actually do? They obviously didn't check to make sure everything was functional. So I had to call again to make yet another appointment, for two weeks out, and when I asked to speak to a manager, the customer service agent hung up on me. To be fair, I was agitated about the situation, but not rude or swearing. There was no reason for him to hang up the phone. After I was finally able to get cable, internet, and telephone service installed, and it took the installer 3 and a half hours to do this, my service was poor. The picture tiles and freezes. You can't watch a TV show without missing parts of it because of these issues. I called Charter again and they said it was probably my cable box and sent another technician out to see us. He said it wasn't the box, but the signal and that wasn't something he could fix. So I waited for a different technician to come out to correct the issue. To date, I've had at least 5 different technicians come out in the 5 months that I've lived here and not one of them could fix the problem or even tell me what it is. Fortunatley for us, my husband is being reassigned and we're getting out of Charter's grasp. As you can tell, the cable provider I've hired is not holding up their end of the contract to provide consistent service to my home, unless you consider bad service all the time consistent. They're prices are outrageous and every month I have to pay for service that was unusable it makes me angry. I've tried calling to get refunds for the times when my service was unwatchable, but was only able to get about $150 back. I pay that much every month and don't think it's worth it at all. This is the worst cable company I've ever hired, and we move all over the country, and do not recommend them to anyone... ever. Erica Augusta, GeorgiaU.S.A.
Entity: St. Louis, Missouri
60, Report #401335
Dec 14 2008
08:02 PM
Charter Communications - Charter Cable, Installation disaster on a 1890's historic home in Greenville South Carolina
November 19, 2008 DAMAGE TO HARDWOOD FLOORS IN RECENTLY RESTORED HISTORIC 1890'S HOME UNRESOLVED I am normally a patient understanding man. However Charter Communications has pushed me to my limit. I am a design/build project coordinator for new construction and remodels. I handle everything for my clients from concept to competition. A high speed internet connection is very much a necessity to my livelihood at home, in the office and on location.. In this case I was hired to restore and renovate a 1980's home in Greenville which was the original first home of Mr. Mills. I tried to use my Sprint wireless service; however the speeds are just simply inadequate to perform the tasks that I need to do on a daily basis. I searched to find a high speed internet service provider in the area that would better support my needs. While I was warned by neighbors and other members of the community not to use this company, they seem to have a corner on the market. Verizon's FIOS service is not available and Charter was the only provider in the area that I could choose from to get the service that I needed. In this six month time period, I have had more issues with our service than any other cable internet service provider ever. ACCOUNT SETUP; I initially attempted to setup new service through their online website. The only service I wanted was the high speed internet; however after completing the process which took a great deal of time, I was told that I would be contacted by a Customer Service Agent who will further aid in the new account setup. TWO DAYS LATER when I received the call, I was greeted by an individual who didn't speak English as their native language. In other words their English is quite limited and at time I couldn't understand what was being communicated. I was amazed that even though I completed the personal information profile and service address information for the new account setup online, I was still being asked all the same questions over the phone. Within the phone call, the representative made several attempts to sell/upgrade me to various different packages, even though I made it very clear that I only wanted high-speed internet service. Unable to fully understand what was being communicated to me because of a language barrier, I asked to speak with another representative. The representative became very persistent on being able to help me telling me that another agent wouldn't be able to assist me any different. When I asked for his name or company ID number, I was quickly ask to wait while he would put me on hold to transfer me to another agent. After a 20 minute wait on hold I was finally assisted by another person. I was disappointed that I had wasted so much time completing the process online to establish a new account when I still had to provide all the information over the telephone and waste more of my time. I was even more disappointed to discover that after all of this, the earliest appointment for service activation/connection was TWO WEEKS AWAY. When all I was requesting was Internet service and even the old cable from the prior tenants was still connected to the house, they should have been able to establish the account, mail me the modem so that I could have connected it to an existing line in the house and then offer the option for a service call if that didn't work; But that is not their policy. The modem itself is a whole other issue the fact that claim to provide the equipment for you yet they bill each client a $3 rental fee per month for a modem that only costs $20. Then if you ever move or discontinue service, and don't return the modem, they have enough nerve to charge a client a large equipment fee for a modem which you have paid for after 6 or 7 months of service. INSTALLATION DAY; after waiting 2 weeks for Charter's technician's to come out to the house to perform a new install I waited all day for the moment of arrival. It was a hectic day for me as I needed to get out of town to return to Palm Beach in order to pickup and bring back historically correct antique lights which were needed for the project here in Greenville. It was getting rather late and I wasn't sure if they were actually going to show up. The technician did finally show up, however he seemed extremely frustrated, angry and rushed. After some light conversation I soon found out why; it seems that the poor guy was by himself and had several more clients to see before he could end his day. Even though there was an existing cable to the house and several outlets around the interior of the house, his orders were to run a new cable from the house to the street and also to install a new box. All which caused so much trouble for me later on as I will explain. First, while I would have liked to have had the cable outlet in the media room with all of the other media equipment, this would have required him to get a cable under the house, run it through the basement and then up to that room; which would have been extra work for him and put him farther behind in his schedule. I tried my best to be accommodating and let him offer suggestions. He suggested that I let him install the outlet in an adjacent room; he also asked if it was alright to run the cable and attach it to the exterior of the house as it would make the run much easier and shorter for him. I went with his suggestion assuming he knew best in order to complete a professional job and I went back upstairs to work. Shortly thereafter he called for me and had asked that I test the connection to confirm it was working, sign his paperwork, and give him the required payment so that he could be on his way. After all appeared to be functioning I did as he requested so that we could both depart and be on to our next obligation. He left, very quickly, without informing me of any problems that occurred. It was upon my return that I had noticed exactly what occurred the night of the install. Being in a hurry the technician removed all of the old pre-existing cable from the house in order to install the new cable, and he just left all of the old cable on the ground around the yard. I also noticed that he had left a few tools and a box of cable ties on an exterior window sill; I figured that this was because it was dark that night and he was in an extreme hurry to leave. But I have a feeling that he knew he had just made a major mistake and wanted to get out of here before anything was noticed. After going inside I continued to notice what a rushed and sloppy job he had done. Installing an outlet in the side room he drilled from the outside in, and obviously not taking the proper precaution, he completely misjudged the point of entry and while drilling thorough the wall he had made a 6 inch gouge, about a inch deep into the top of the original hardwood floors of the home which I had just had completely restored. It's still sitting that way-damaged! I had to also personally clean up after him; removing the saw dust which came from drilling into the hardwood floors as well as debris from the cable itself which the technician had just left laying around the area inside the house where he was working. They charged me for this installation service call so why didn't they clean up their mess? I forgot to mention that a real outlet was never even installed; instead a cable was feed through the wall from the exterior and just an end piece installed on it making it look as if it's a half finished job. Also after installing a new exterior box the technician didn't even bother to hookup/tie-in the cables that he had disconnected from the old box these are the cables that go to the other outlets throughout the home. Imagine just how horrible that looks and how I feel to have something ruined like this on one of my projects. Not to mention that the homeowner is more than upset and has refused final payment until I have properly corrected the damage. After all we had just spent $8,000 restoring the original floors and having them restored and refinished. I now have a very upset client, am unable to collect on my final bill because until this is resolved, and I am able to proceed with the repairs the job is not finished. I deserve and am due compensation for this I have been trying to get a resolution for months and I am being ignored. This is holding me up from attending to other projects. (I do have pictures of the damaged floor that I have attached one for your reference.) After returning and finding the damage I called the 800 customer service number which I had for Charter Cable's Customer Service. Several times I was lost in a loop within the automated system as I was transferred from department to department each time having to call back to start over. On top of which, every time I was transferred to another department or agent I had to explain the entire incident all over. After nearly 2 hours I was told that this was a matter that had to be handled with the local branch office. I was given the number to call, which was (864) 235-6181. When attempting to call that number all it did was ring ring ring not even a computer system picked up or a voice mail box to leave a message. I verified that this was the correct number through information and an online search. After spending a half day trying to get someone on the other end of the phone at the local office, I called the 800 number once again and this time I was told that they would be mailing me a damage report. After six weeks of waiting and not receiving the damage report as I was told, I was a little upset. Not having the luxury of spending another half day on the phone I send out an email trying to get a resolution to this matter on September 17th (see attached email) When I returned to Greenville once again several weeks later, I called to follow up on where the situation was. I was informed that a damage report needed to be opened. So as of October 27th I had been informed that to date no report was filed or notes made. I was told that a DMA claim could be completed over the phone. After going over all the details I we completed the claim and I received a DMA conformation/claim number of 7098997. I was told that by opening this claim report the issue will be rectified within 5-7 days. On either 11/6 or 11/7 I called to follow up on the claim. Once again I got a representative that could barely speak English who told me that it was still in process. I asked to speak with his supervisor, he then placed me on hold, transferred me to think that I was speaking with a supervisor after explaining the entire situation all over again to him I was told the same thing that the DMA claim was under review. I also discovered that the first agent just transferred me to another employee and not a supervisor as I had requested. Much to my amazement and frustration I then demanded to speak with a supervisor once again. I spend nearly 1 hour on hold and finally was able to speak with a supervisor (JC Extension # 833084 Employee #839281) After re-explaining the situation once again fully noting that the floors are damaged and that I am unable to leave town because my client deems the project is not yet completed and refuses to issue final payment until I have rectified this problem and properly fixed the floors. Because I will have to be here when the cable company finally decides to come over to take a look at the floor damage as well as then having to stay and oversee the repairs so that I can report back to my client, finalize the job and collect payment. I am now 2 weeks behind schedule for another client in West Palm Beach because I am stuck here dealing with this. My client here in Greenville is completely upset and dissatisfied and is wanting to charge me a daily fee each day this goes un resolved because it is affecting her from putting the home on the market with her realtor, since her realtor advised that she would have to remove the listing while she awaits the first floor flooring to be repaired and refinished. If this continues any further she will be seeing legal action against me. I told JC that my only priority right now was to rectify this so that I can return to my regular course of business in Florida. I stressed that my phone number will be changing and that I wanted this noted in the file so that contact is not lost. My other concern is that the weather is getting colder and I need to have this issue resolved so that the repairs and restoration can begin before the cold weather starts to have a negative impact on the possibility of ever getting the floors to match the second story. I pleaded with him on getting a solution, expediting this seeing all of the trouble that I have gone through and the time that I have put into this. JC had told me as other had previously told me that there was nothing that he could do as it was under review at the local branch. I asked who I could call and speak with directly over at the local branch so that I could get a person on the phone who would be able to get this issue finally resolved and put to rest. He then said that it was against policy to give me a phone number and had told me that I would have to drive to the office located at 17 Lindsay Ave. in order to speak with someone over there to rectify this situation. On Monday 11/10 Without any prior notice, a man by the name of Kevin Galloway appeared on the doorstep of the property. After announcing himself he informed me that he was here for the claim. I was more than happy to see him, but had asked why he didn't call first. His response was that he would have but there wasn't a phone number in the system. Kevin was very helpful apologetic and assured me that this situation would be rectified. He explained to me that as a new supervisor he would see to it that he would personally follow up on this. I explained to him that my frustration was not only with the installer who had done a poor job, but also that my biggest frustration was with the breakdown in communication between the departments within Charter Cable, their poor customer service, lack of knowledge of the issue when I would call back having me to re-explain the entire issue each and every time I placed a call or even when I was transferred, lack of follow through and lack of customer service knowledge. I should have been able to setup the DMA claim on my very first call to customer service instead every time you call it seems that a different answer is given depending on the individual that you are speaking with, whether it be true or false. After seeing the damage, and taking the time to listen to me and all the problems I have had over the course of these past several months; Kevin turned me onto the company's public relations director Liz Walker and provided me with her phone number which is (864) 254-7429. That Monday afternoon, After Kevin had departed; I immediately called her and began to give her the description of what had happened, how I had been treated and the lack of proper response and resolution in a timely fashion. Liz said that she would get back with me and asked what phone number was best for reaching me. I gave her what she requested and also informed her of the urgency to resolve this, stating that it is a top priority for me so that I can get this job completed, try to salvage any goodwill in my clients opinion, collect my final payment and move on to getting back to my other clients in West Palm Beach who are becoming increasingly frustrated at the delays as the holiday season approaches. It is now a week and a half from when I first contacted Liz and was assured by her personally that she would be following up and I have not yet heard back from Liz, nor have I heard back from Kevin. It's now several weeks since I finally received confirmation that my complaint was officially written up and months since my floors have been damaged and I had initially submitted a request for action. I have not yet received a proper answer, nor have I receive compensation for the damage which has occurred. I am still requesting that Charter Communications live up to its obligations and follow through doing the right thing. I am no longer holding my breath and waiting patiently. This issue is now costing me by not being able to attend to my other client jobs, not being able to receive final payment on the job here in Greenville, and what's worse is that I am soon going to be charged daily fees by my client until the job is complete or possibly having to deal with legal action by my client if she proceeds with that option which she has the right to do. I NEED HELP! I am now requesting the help of the Local and/or National Media, City Counsel, Government Regulators, and/or Legal Counsel, to help me finally get this resolved. Charter Communication is unresponsive to customer complaints and seems to believe that they have no obligation to the consumer. I think that this is directly related to the fact that they have no competition in the area. The state needs to work harder to deregulate so more like companies can come in and create competition. That is the only way Charter will clean up their act and become more responsible to its clients. If anyone can please help me I'd so greatly appreciate it. As you can see from the damage to the property and what I have already been through dealing with client schedule delays and other work issues, the amount of time that I have put into dealing with Charter Cable and feeling as though I'm being stalled or ignored - I feel that I deserve compensation and I believe Charter knows that as well and has simply been putting me off/stalling me and making things very difficult just to see if I will give up. Months ago I would have been very happy with just being issued a check so that I could simply proceed with carefully repairing, restoring and refinishing the floor But now that I have been given the run around or have been ignored and this has stretched on to the point that it's costing me client satisfaction, scheduling issues, reputation and more. I'm not just asking for your help for myself; I am sure that I am not the only person out there trying to deal with a company that doesn't seem to care about its customers or how it conducts business. Please help me and hopefully it will set standards and expectations that help to protect others like me from the same treatment. Thank you - UPDATE as of December 14, 2008 After sending the above email on November 20th, I was contacted by Michael Henry and Pat Hayes(last name spelling unknown) by phone on November 21st ; both individuals had left a voice mail message for me. I attempted to return both of their phone calls, first on November 21st, then again on November 24th. Unable to reach them, I had left messages each time I called. I have never received a returned call from either Michael or Pat. For reference I also have attached the few responses I received by email after sending the email to members of charter's corporate team on November 20th. The morning of November 21st I was informed by neighbors that people were seen at the property; after returning to the property that afternoon I noticed that an unannounced visit had been attempted by Bonnie Lopez and Kevin Galloway as I had discovered their business cards which they had left at the door. Later that evening, Kevin Galloway had showed up once again unannounced and apologized for dropping the ball. He went on to explain that he was new and had mistakenly given me his incorrect phone number the first time he was out to the property to inspect the damage and process the claim. I followed up with Bonnie Lopez by phone and email; explaining that I was out of town trying to attend to other business and returned just to get this resolved. I then worked with her and submitted the estimates for the damage claim report that she requested on Friday November 28th. I followed up on December 1st resending the documentation to ensure that she had received the information as I didn't want to risk any miscommunication during the Thanksgiving holiday period. I was assure by Betty that this would be handled for me, after explaining to her in detail that that I was back in town just to take care of this matter I was assured that it would be handled and resolved promptly. On the evening of December 2nd or 3rd I woke up from a nap around 7pm alarmed to see a van parked in the front of the house and someone with a flashlight walking around the property I felt alarmed and called the police. Shortly thereafter I then discovered that it was a charter employee who (again unannounced) was sent out to perform a cleanup install I had asked him why he was working so late and why he didn't call, he informed me that the number he called which was listed for me was the wrong number. He went on to further apologize for startling me saying that at this late hour after dark he has run into many problems of these sorts. On Tuesday December 9th I was contacted by Erica Brown. She called to ask for my mailing address, saying that they had it wrong in the computer system. Knowing that I've continued to provide this information on numerous other phone calls, and knowing that I continue to receive my billing statement to the correct address I confronted her on why she needed this information once again. Her answer was that she needed to mail me a damage claim report. I once again mentioned that this needed to be expedited, explaining that this has gone on for months, explaining that this information was already submitted once, that Kevin had already previously been out to the property for the claim report inspection and submission and that I would simply email her all of the information again for her records. Later in the afternoon on December the 9th on another phone call, Erica had said that I needed to speak with Betty Strimco (last name unsure of spelling). I immediately called Betty and was informed that this needed to be handled as an insurance claim. I was told that I would need to meet an insurance adjuster out at the property to make the report. I informed Betty that I had been trying to resolve this for months now Explaining that I had to return to West Palm Beach to attend to my other clients; after all I had been up waiting in Greenville for charter after being assured that this would be taken care of promptly and that I had wasted enough time waiting for a resolution which never came. I explained that I now have to make arrangements now to fly back to meet with the adjuster. This upsets me for many reasons and one of which is because I find it odd that this would necessary after the report has already been submitted, filed, along with photographs of the damage both from what I submitted and also from an employee of Charter Cable after they had sent Kevin out who had already done the previous inspection prior to submitting the DMA report/claim. On December 12th I received an email from Erika Brown stating that she will not be able to settle my claim that she needs the claim to be submitted by the owner of the property. If this was the case why hadn't this been brought to my attention months ago. It's been made very clear that I was hired as a design consultant to work on the home. The owner refuses to pay my final bill because of this issue; until the matter is resolved I am being fined a daily fee of $150 which began as of November 3rd. This matter is now looking at serious legal issues and I cannot get the cooperation of Charter Cable. To add insult to injury, the owner of the home of which I was hired to take care of and restore now has to deal with an issue which she is furious over, an issues which has caused problems for both her and myself, an issue that I have been trying to resolve so that the job can be completed and she can be made happy and any further legal problems can be avoided. I've had so much added aggravation over this that I cannot believe that this is being handled this way.. After this has been drawn out for months, it's now costing me dearly. After I've been told that I need to fly back to meet insurance adjusters especially now, after I had just previously spent almost 2 weeks in town waiting on charter to resolve this issue without any proper follow through as was promised on Charter Cables end. I feel as though I am being given the run around a run around that is solely at my expense while it appears that no consideration or support is given on behalf of Charter Cable. From here I am demanding action be taken; calling on any source that can help me get this resolved without getting the run around Greenvilledesign Tampa, FloridaU.S.A. Click here to read other Rip Off Reports on Charter Communications
Entity: Greenville, South Carolina
61, Report #1171950
Aug 24 2014
09:23 AM
Charter Communications Charter Cable, Charter Internet, Charter Phone The absolute worst service I have ever had in my entire life! Fort Worth TX
Dear Charter Communications, It is amazing to me that your organization fails to understand the value of a customer.  I have been a customer since moving to Fort Worth 18 months ago.  That is 18 months that you have been getting my money in exchange for your service.  Throughout the month of July, your Internet service was DOWN or UNAVAILABLE more than it was up.  I depend on the Internet for my business.  I scheduled an apt for a technician to come out and then sat at my house for 3 hours and no one showed up.  I rescheduled another apt and sat at my house for 3 more hours and no one showed up.  I called and ripped your customer service rep a new one and scheduled yet a 3rd apt.  Finally he showed up...45 minutes after the 3 hours window and right when my 1 year old daughter was suppose to be going to sleep.  Turns out that the source of the problem was that another one of your technicians messed up the signal to my house when installing service for one of my neighbors.  So your technician cause the problem, I lost service for the better part of a month and wasted over 10 hours of my life waiting around for your technicians.  All I ask for was a credit for the month of July when my service didn't work.  The best you can do is $10.  Really?  $10   I warned the customer service rep that I would cancel my service and I wasn't joking.  I am canceling my service as soon as I find a replacement.  What makes it even worse is that I hate DirecTV as well and I have been waiting for my contract to expire so I could consolidate my cable service with my internet service both with Charter, but that will obviously not be happening.  So congratulations, you have lost an Internet customer and the opportunity to earn a cable customer all over just $46.  Well really just $36 since I did take your $10 credit offer before I cancel the service.  Might I add that each time I have called in to speak with a representative I have had to wait a ridiculous amount of time to reach a human after jumping through your automated gate keeper designed to keep customers from reaching a human.  Thank God I had this experience before I switched all my services to Charter.
Entity: Internet
62, Report #1341593
Dec 05 2016
10:00 PM
Charter Communications Charter Spectrum, Charter internet, Charter Television Liar Liar Pants On Fire. Classic Bait and Switch Nationwide
 I dont know where to start. I have charter internet and have for about 2 years. I called to bundle my TV with them to see if I could save some money. After talking to their sales rep, I was told that I would get all of these channels, a home phone (which we have never had. We like most, just rely on our cell phones), as well we would get upgraded to the 100 mb download speed. So I went ahead and canceled my service with Dish Network. When the service guy got to my house, he installed everything for the TV. But he had no record of any internet speed upgrade. He and I called the service department, and they said that they could not and would not upgrade my internet service unless I paid an additional $60 per month. They admitted that their sales rep did promise the upgrade, but that they would not honor it because she was wrong. My business is custom software and online services. So a fast internet is very important to me. But Charter was completely unwilling to work with me or take any actions to fix their own error. I kept asking for the next level up representative, and after talking to 5 different people, I got nothing but the feeling that they could care less if I just took a hike. And the fact that I was only saving a cost of about 10 dollars per month, but getting a service that has a completely antiquated look and feel when it comes to their TV software, I was happy to say, just take this crap away. Charters DVR box is HUGE. It is also out of date, and their user interface is complete junk and hard to figure out. I now have to call Dish Network back and ask them to come out and re-hook up their equipment. So in addition to the hassle of all of this and now multiple days of m y schedule tied up, I have to pay Dish Network a service fee to reconnect something that was already hooked up and fine until charter deconstructed everything. I would strongly suggest staying away from Charter as a whole. If you are looking for a company that focuses on good customer service, then I would go anywhere else. Anything has to be better.
Entity: Nationwide
63, Report #232065
Jan 22 2007
06:51 PM
Charter Communications Slow installs, missed appointments, lies, no calls back Riverside California
Called and scheduled service to be installed on 1/16/2007. Services were supposed to be installed within a four hour window from 1PM until 5:00PM. Keep in mind my front door was open from 1:00PM until 4:00PM ish. At 1:00PM PST, I get a phone call from Charter stating that I'm not home, and asking when I will be. First of all they called my home phone number!! Secondly, I specifically made sure I was home from 11:00AM until now. It's 5:44PM PST, and no show yet after 5 phone calls. Also, I keep getting promises of people calling me back and no calls, this is after of course 4 out of the 5 times I called being told that they are only about 20 minutes away. charter sucks!! Justin Riverside, CaliforniaU.S.A.
Entity: Riverside, California
64, Report #1021578
Feb 28 2013
12:49 PM
Charter Internet Charter Communications Charter Internet Stole My Money Sales Bait and Switch Madison, Wisconsin
Charter Internet Stole My Money. Now I understand why Ripoff Report exists - because now I have been ripped offby Charter Internet/ Charter Communications and want you to know about it.  I have been a Charter customer for over two years for both high speed internet and telephone/landline service. In Dec 2012 I had a review of my account and found they finally had a much faster speed internet package available for about 40. more per month. It would be worth it I thought as I work from home mostly so always want the fastest speed available.  In the sales call I was told this speed internet package required me to pay a 99.99 one-time installation fee - we discussed that two or 3 times in the call, and I HAVE NOTES ON MY BILL I Saved from this conversation.  I agreed. Sales rep got me an appointment for tech to come and work on the pole and etc. Sales rep ALSO erroneously told me the tech would be installing fiber optic line to enable this upgrade. When I met the technician and told him about the FIBER OPTIC LINE and he laughed incredibly - and said that Charter does not even install fiber optic line- apparently this salesperson doesn't even know what they are selling.   They did the work that took them perhaps 30 minutes. It worked. For about 30 minutes after they left. Then my internet went out. Completely. I had to call Charter back and have a tech return a couple days later and lo and behold it was a DEFECTIVE MODEM they gave me so they replaced it. Fine. Still I work AT HOME so image my DISTRESS at NOT being able to work at home for even a day or two on my UPGRADED SERVICE. I had to go elsewhere for wifi to do my work and it was a mess of inconvenience for me also personally. It also knocked my printer offline and then I had to sit on the phone with another rep from my printer company - TWICE because of Charter's defective modem.  Lots of wasted time. But not the big issue.  IMAGINE MY SURPRISE AT MY BILL a few weeks later when I see a 396.55 CHARGE TO MY CARD. There were all these other things like buying the router that I was not told about, ok those were small like 29.99 but the REAL ISSUE was the INSTALL was billed at 199.99 NOT 99.99 as I was told on the phone - it was TWICE THE PRICE QUOTED. I am NOT old NOT hard of hearing and WROTE DOWN THE INSTALL FEE ON MY CHARTER BILL after discussing it 2 or 3 times DURING THE SALES CALL.  I called AGAIN and explained what I thought was their oversight and asked for an adjustment. Put on hold, supervisor, Rep came back Mr Riser and said OK that adjustment was approved to what you were quoted on the phone as the price. I felt good and that this was fair because that was exactly what it should have been: 99.99 install, NOT 199.99. I told him I really appreciated Charter honoring what they quote in their sales calls.  I wrote this down too that Mr Riser got me the proper adjustment to a 99.99 install fee as originally quoted in the sales call. Mr Riser also said he made NOTES IN MY ACCOUNT. I asked him to verify that yes NOTES WERE MADE IN MY ACCOUNT as to this adjustment. I asked for any more proof he could give me - no that's all I can tell you and all that you need.  IMAGINE MY SURPRISE AT MY BILL a few weeks later THAT THE FULL 396.55 CHARGE TO MY CARD WAS PUT THROUGH ANYWAY! I called a THIRD time TODAY and spoke to a rep and a supervisor rep Chuck. I told Chuck I was STARING AT MY NOTES FROM THE FIRST SALES CALL and also at my notes from the ADJUSTMENT CALL that it was NOT POSSIBLE I misheard the sales rep say 99 instead of 199 as I am NOT old or hard of hearing, made notes, and I WOULD NOT HAVE BOUGHT IT FOR 199 AS I CANNOT AFFORD THAT RIGHT NOW- despite that I'm on auto bill with Charter so they sure got their money. To add insult to injury, the highest speed they have now DOES NOT SEEM ANY BETTER than what I had before. I considered having them downgrade me back to what I had, but 1. I don't want another service call that I have to let them into my house a THIRD TIME for something that was caused by their sales rep's incompetence, and 2. it seems every time a tech comes here and touches the cable or my laptop or the router, something else always goes down requiring more of my time to figure it out, like a peripheral such as a printer, and I don't have this kind of time to waste. SO MY VIEW IS THAT CHARTER STOLE 100.00 FROM ME FROM QUOTING ME 99.99 FOR AN INSTALL THAT WAS BILLED AT 199.99 DESPITE MULTIPLE QUOTES VERBALLY AS TO THE 99.99 PRICE AND THE CUSTOMER'S NOTES AS TO SUCH DURING 1. THE SALES CALL AND 2. THE ADJUSTMENT/COMPLAINT CALL. They were NOT even willing to give me any partial adjustment for my time and inconvenience in having to call multiple times and that I was ASSURED this was taken care of in the ADJUSTMENT CALL, and I now see Charter as a company that does not conduct fair business dealings. They CERTAINLY do NOT work by the motto the customer is always right!!! Not by a long shot!!  If there were another ISP provider here, I would switch TODAY that is how unfair this is. But there isn't, they have a monopoly on this area, so I have no choice.  I just don't want them back in my house, back on my computer, switching anything around again that will just cost me more time and lost money. so they win: CHARTER STOLE MY 100.00.  All I can suggest is if you buy service from them, maybe WASTE MORE OF YOUR TIME and call them BACK the second day after the quote and ask for the quote to be verified so you are not SURPRISED by a higher actual cost.  I'm on to the Better Business Bureau NEXT. Thanks, Charter. 
Entity: Madison, Wisconsin
65, Report #1165861
Jul 29 2014
01:10 PM
Charter Communications Charter Cable Charter Communications Caters To New Customers And Rips Off Valued Existing Ones New York New York
Charter Communication offers special packages, and reduced rates to new customers. However, valued customers, such as my Father in law, who have had Charter for over 10 years or more,( since Charter was Marcus Cable) are raked over the coals, paying $30.00 more a month for internet services, and $110.00 more a month for cable. Also in this month, as a Charter member, you were FORCED to obtain DVR boxes or not be able to watch your own television. Only $19.99 a month for the boxes, and $6.99 per box for service fees. Marvelous.....I think I will dig the Dish promotion coupons out of my recycle bin.
Entity: Nationwide
66, Report #76303
Dec 31 2003
08:56 PM
Charter Communications Billing practices are a MAJOR ripoff Parkersburg West Virginia
I have been paying my cable television bill as close to AND as best as I can to what is owed and/or the minimum that I am behind for the last years' time. In recent months, because of my irratic work schedule and because my paycheck isn't exactly huge, I've had to make calls to make payment arrangements. I called their office on December 23rd and made my payment arrangemnt with Jo and she told me that I could make a payment of exactly $48.63 today(Dec. 31, 2003)Mybill wouldn't be paid in full, it would be okay and out of any possible disconnection process. Well, I received a phone call today from Charter Communications stating that I need to either call them or get to a local payment center BEFORE noon. I returned their call only to be told that I now owed them a grand total of $178 dollars(which my bill WAS reading a total of $97.01 as of 8 days ago!!)and they had already set up on their schedule for my cable to completely shut off. This was done even though, as I stated, on the 23rd of Dec. I made the arrangements with them to pay the unpaid previous balance of $48.63 today! I inquired as to how, from just 8 days ago, my whole bill went from $97.01 to over $178 dollars?! I was told, by, what I can only say was a rude representative for their company, that I had a bounced check fee of $25 added to my bill along with next months services. I first, could not understand how, after 2 months, that a bounced check would just be showing AND how they could, after I was given a price to be paid today, casually add this amount to my total and outright DEMAND my payment TODAY of this amount or face shut off!! I asked to speak to another person who was over this particular representative and got Josh..He then proceded to inform me of how I had to pay the $25 returned check fee AND the initial $48.63 by today. I had no other choice except to pay this or lose my service and then, as a normal RIPOFF charge, pay their initial hookup fees, plus my whole bill BEFORE I could have cable again! I was NOT happy, but reluctantly went and paid the min. of $73.63(this included the $25 returned check fee). Not that this has any pertinence to anything, but I informed both people I spoke to that I did not earn much money on a weekly basis and this was my reason for always being behind. I got no sympathy at all, only the same drone-like tone stating that they were sorry but they could not help me and if I wanted to remain with cable service in my home, that I would have to pay them their min. required fee or lose it!! This may be their normal practices but I believe that this company has, on a constant basis, lied to me and added, at THEIR convenience, additional charges that would allow them to get my bill up to a higher payment amount!!! If this is something of which anyone else has experienced with this company, I would like to know about it. I believe that Charter Communications has to be, by far, THE WORST cable provider I have ever dealt with in all of my lifetime! Again, if they're accused of this same or similar actions, I would appreciate reading more about it and if there's anything that can be done to correct their improper bill handling representatives, please help me. Melissa New Martinsville, West VirginiaU.S.A.
Entity: Parkersburg, West Virginia
67, Report #76180
Dec 29 2003
07:32 PM
CHARTER COMMUNICATIONS Failure to prvide goods & internet services as promised ripoff Medford Oregon
I am fed up with your company making promises for goods and service that they cannot deliver. I finally had one of your installers come to home to install my 2MB Pipeline Service today, and after he checks out my computer to insure it is of the required specifications, he says that he needs to check the crawl space access to do the installation. I took him outside behind my location where it was located and, he see's a little water in the opening where it is located and then turns to me and says I'm not going down there . This individual refused to install my service because he did not want to get a little wet or muddy. I would think that I am a valued customer of Charter Communications, but apparently not so. I AM CONSIDERING LEGAL ACTION AGAINST CHARTER COMMUNICATIONS AND THERE AGENTS TO INCLUDE ; CIRCUIT CITY STORES INC. AND THE CONTRACT INSTALLERS THAT WORK FOR CHARTER COMMUNICATIONS WHO INSTALL THEIR SERVICE. I have been promised goods and services that you have failed to provide to me, even though I have paid for twice now. I also have been disrespected in my own home by one of your installers and discriminated against for service based on - the weather of all things. Your installer told me that if I wanted to crawl under my apartment unit to drill the hole for the cable to go through, he would then install the rest of the service ! I shall urge you to not disregard this message, nor the actions that I am planning on taking against you. I am also forwarding a copy of this letter to the PUC of the State of Oregon, as well as the Attorney Generals office for action against your company and Circuit City. Brian M. Bowie Medford, Oregon Brian Medford, OregonU.S.A.
Entity: Medford, Oregon
68, Report #165116
Nov 18 2005
02:07 PM
When I first move in my house a cable man came around selling deals from cable called triple play which gave you cable, dsl, and telephone services for $99. When I got my first bill it was $86 okay what's the problem it was a phone line issue. Month two another $86 bill still a phone issue. Month three I received $86 bill and $52 bill maybe my math is off but that is not $99. Finally, after serveral technician came my phone was working properly however it caused a problem for my alarm something to do with the signal. Which cost me an extra $300 to change over the system to digital. I had cable turned off and kept the phone considering the additional charges I accurred. Well they say your phone bill will be $39.99 still haven't seen that bill. Our phone and/or cable services would not work if it rain in our neighborhood. Now to this day I am without phone service because of a thunderstorm. Phone has worked since which is leading me to solicted another company. Charter Communication is not for the consumer. Stay away from them. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Daviette St. Louis, MissouriU.S.A.
Entity: SAINT LOUIS, Missouri
69, Report #67055
Sep 16 2003
10:57 AM
Charter Communications admits to Bogus Bad Debt Report Newnan Georgia
We received a letter 9/15/2003 from Credit Collection Services @ ph# 800-XXX-XXXX File# 07 009272347 advising us that we have been listed with their office for recovery of a bad debt in the amount $191.91 owed to Charter Communications. Upon contacting Charter Communications, who we have not done business with for a few months, I was advised that it was an internal credit problem in our area and that a large number of their accounts (open and closed) have been reported as bad debt. Reed (can't give out his last name), Badge # 803 in their Florida office advised that he would have to fill out a form and submit it to the Newnan, Ga office to get the Newnan office to take care of clearing it through the collection agency. I was told this could take a few days. I then asked would I be copied in on what is sent to Credit Collection Services and was told it would be my responsibility to ensure that the bad debt is removed from their records. We don't owe Charter Communications anything as it's an internal billing error and we don't think it's our responsibility to ensure the bogus bad debt is cleared. We have copies of a final bill from Charter showing a credit balance for an overpayment that we made towards our final bill. We also have copies of the credit that we received from Charter and the final bill then showing a zero balance. Charter verified that they did show a zero balance and that this bogus bad debt is just because of their internal credit problem. I then contacted Frank (again who can't give out his last name) at Credit Collection Services who advised that they are well aware of the mishap with Charter and that there were numerous accounts turned over to them for collections. He advised that the accounts are on hold and that they will not be reported against anyone's credit. At this time it's a waiting game until Charter takes care of the situation and at that time I can request something in writing showing the bogus bad debt has been removed. I then called Charter back twice to speak to a Supervisor at the Florida office as Newnan's phones are rolled over to their office and was left on hold for 20 minutes both times only to be hung up on. My husband and I have an excellent credit history and don't need it destroyed by some company that we have dealt with in the past to have an internal credit problem in which we are reported for a bogus bad debt that we don't owe. Isn't there something illegal about all of this? What can be done towards Charter Communications for causing this? Just how many people are affected? Fran sharpsburg, GeorgiaU.S.A. Click here to see why we deleted either a phone number, link or e-mail address from this report.
Entity: Newnan, Georgia
70, Report #60218
Jun 10 2003
11:48 AM
CHARTER COMMUNICATIONS ripoff cheated employees and screwed the customers even more Irwindale California
Dont ever get cable service to this cable company. Im glad they dont have the monopoly of cable service in our area anymore. They cheated me on their satellite dish buy back program by buying my satellite dish in exchange for signing a contract for their cable service. And all the problem started when i called their unproffessional customer service which i have to wait for so long before somebody answer. I was being charged for services and pay per view that i didnt order. I was always being told to unplug and plug my box and of many silly excuses of why i always get bad picture and cable modem. And they sent me this poor unknowledgeable kid repairman that doesnt have the right tools instead that tells me its my brand new TV and computer and also SUNSPOT problem, so there nothing he could do. I hope the federal commission investigate the greediness of this company more. p. dichaves alhambra, CaliforniaU.S.A.
Entity: Irwindale, California
71, Report #64146
Jul 19 2003
06:56 PM
Charter Communications another ripoff the business that doesnt give a dam Dadeville Alabama
It Is A Shame For Hard Working People To Give-Money For Something That We-I,Don't Get To Use We Have Charter Pipeline Service For Our isp Every Time And I Mean Each And Every Time A Cloud Comes Up We Can NOT Get On line And When You Call The Phone Number Provided By The Company You Get A Recording-They Have Also Lied To Me On (3)Occasions Said That They Would Be Out The Next Day First Thing In the Morning So I Take The Day Off Work To Wait But No Show Something Has To Change Or I Will Be Changeing My Isp Maybe If Alot Of People Complaine We Can Change This Robert Notasulga, AlabamaU.S.A.
Entity: Dadeville, Alabama
72, Report #107352
Sep 07 2004
06:35 PM
I live in a small town, so my only choice for cable is Charter. I have had continuous cable outages since Charter buried my cable line at my new home. The problem began with weekly outages. It has now progressed to three to four days a week. I have called Charter so many times that I don't have to wait for the voice prompts to know which numbers to choose. I have been told from several technicians that Bowdon does not generate enough revenue for Charter to update the lines. I personally think this is crap. If we're such a small town, why do we have to pay such a big city bill?? Our bill has increased every year since Charter began providing cable for us. The increases are certainly not paying for the training of their customer service reps.. most of them are rude and do not care what's going on. The techs are great, and I do commend them for working to solve the problems in my area. But the techs can only do what they're told to do, and they haven't been allowed to update our area to prevent the outages. It's just really frustrating having to pay for something that is not available when you need it. I have received a credit on my bill only once in the past four months that this has been going on. I didn't ask for the credit - I don't want a credit every month... I want my cable to stay on for more than four hours a day. I've heard every excuse from squirrels are biting the wires to rain causing an outage in the area when it hasn't even been raining! I would like to hear from any Charter rep that wants to respond to this. Are there any other angry customers in my area? Charter's contract is expiring within the next year for Bowdon, and I am seriously going to petition for the city to accept new bids from other cable companies. This has been mentioned at past city council meetings, so I know it's a possibility. In the mean time, I am going to put my resources to work and have a little chat with the Carroll Star News... Dawn BOWDON, GeorgiaU.S.A.
Entity: CEDARTOWN, Georgia
73, Report #84349
Mar 18 2004
06:33 AM
Charter Communications / ripoff, money hungry, dishonest, unreliable Saint Louis Missouri
Is there anyone tired of listening to an automated voice on the other end of the line? Paul G. Allen, CEO of Charter Communications, I hope you read this. I am tired of dealing with people who do not care about the customers. We have been paying for 'the fastest internet service available' in our area & getting just the opposite ever since November of 2004.! The only reason you are the only one, is because you have a contract for this area If anyone would like to have the direct number to Charter's Corporate office, it is 314-965-0555 & their fax number is 314-965-9745. Let your voice be heard! Chrisitne Shelby County, AlabamaU.S.A.
Entity: Saint Louis, Missouri
74, Report #53674
Apr 20 2003
12:29 PM
Charter Communications unconcerned about customers St ripoff Louis Missouri
Charter Communications turned off my cable/internet when they couldn't find a payment that was sent. I have payed my bills on time for many, many months through a third party internet based bill payment service. My first notice of a problem was to have my cable turned off. When I called, they said that they didn't have my March payment. The turned the cable back on. While I researched the missing check, they tuned the cable off again. I can't easily access my internet bill payer without internet(luckily I still have a dialup account). I don't think that they dealt with me fairly. I don't like that you can't have a choice of cable companies to use. I would drop Charter like a hot potato. The customer is not important to Charter. Satellite is looking good right now. Carl Princeton, West VirginiaU.S.A.
Entity: St Louis, Missouri
75, Report #29278
Sep 06 2002
08:50 PM
Charter Communications should be closed down for their horrible buisness pratices and unreliable service Clarksville Tennessee
I have had Charter Communications as my cable company for the last four and one half years. Not because I prefer them, but because they are the only cable company in the town I live in. They have lied to me time and time again. I have been a very good customer, never have had a late bill. It started out as small things such as raising my bill on my basic service until it was just as cost benefical to me to get expanded service. Then shortly after I got expanded service they raised the rates of that. Every time I change my service they wait 2-4 months to add on the extra so eventually I wind up getting a bill over double the usual rate and it is so confusing that I have no idea what they are billing me for. Of course I then call the customer service line (what a freakin joke) and some horribly rude person (I am quite certain that is the only type of person they hire) answers and can never give me a straight answer. I have put up with it for a while now, but yeasterday was the straw that broke the camels back. I got a computer and had tried lots of dial up services that were so slow and I kept getting bumped off all the time and low and behold who calls me with this excellent deal but Charter (by this time I have digital cable) they tell me that since I am already a digital customer I can get the digital service which includes all the channels through 300 and something and movie channels plus the charter pipeline service for a mere $69.95 a month. I am already paying them $45.00/mo plus $30.00 for my present internet service so this sounds like a great deal but I am very leary from my past experiences. They call me serveral times and I keep telling them I want to think about it. In the meantime I get totally disgusted with my internet service and call Charter back (big mistake). I go throught the whole thing with the service rep and verify the services I will receive and the price about a half dozen times. She then tells me it will be verified by another person and taped. Another person comes on the line and verifies and I repeat back everything and make sure I am understanding what I am getting. Two days later the internet guys and the cable guys set me all up. I verify the price and service with the guy that has me signing all the papers and we even discuss what a great deal this is. On the work order it has my price of $3.95 for my modem which I had agreed to and $69.95/mo for my expanded channels and my HBO and Cinemax. I sign every thing and they leave. That very day I go to watch a cartoon channel with my son that is channel 109 and get that you must subscribe to watch message. I call them and they apologize and get it working. This was May 11,2002 maybe a week later my internet and all channels past 79 start going out completly and my other channels are so fuzzy you can barely see them. They send a guy out and they fix it. Well this is Sept 6,2002 and it is still happening half the time I don't even call anymore because I am on hold forever. They have told me everytime they know there is a problem in my area and they have been unable to figure out what it is. They are out here on at least a weekly basis when I call and tell them I feel that my bill should be pro-rated they tell me I must speak with a manager and then I get a voice mail and no one calls me back. Any ways I normally pay around $85.00/mo, but yeasterday after being at the ER all day for and asthma attack I open my mail and find a $188.00 bill from them. I already can't breath and this really does not help. I did not feel like calling them so I called today. I am told that because I got the service in May and had paid my bill in April for May that I had not paid for May 11 and on. I got my May bill and it is for June and still not on there so therfore I owe them for May 11 and all of June. Same with June bill and so on. Finally on my bill in which I am paying for Sept. 8- Oct. 7 I get charged, $79.00. Ok I can understand this but my digital package that if you remember was told to me would cost $69.95 plus my modem which is $3.95 is now $84.95 plus the $3.95 charge when I question this she starts saying all this stuff that I have not idea what she is talking about but after much argument I am told that I was recieving my HBO and Cinemax at a promotional price and now it has gone up. Well this was not told to me when I spoke with the customer service rep not is it on my work order (which I have a copy of) I demand she pull the tape of my recorded call and she gives my a bunch of crap. They are having a promotion until the end of December on Starz and Encore for $5.95/mo. So I tell her to take off the HBO and Cinemax and replace it with that package. This lowers my bill to $179.51. I am not happy but resign myself to this. I then get off the phone and go to turn on my sons favorite channel (remember ch 109) I cannot get anything past 80 something (regular expanded service) I call them back and this girl tells me that this was also a promotional deal but for another $5.00/ mo I can get this back. I am like this is not what I was just told and go into the spill about talking to the rep that tape recorded my call and how I had told her that this sounded great because I could get all the kid shows in the 100 channels and how I verified with her over and over that I would be getting the channels with my digital pipeline package and this was all included in one price and that there would be no surprise charges and how this was all taped and I wanted the tape pulled. She tells me I must talk to a surpervisor and there are none there from 5-9. I tell her there are obviously none there during the day either because when I call about my horrible service and want my bill pro-rated I always get a voice mail and no one ever calls my back. I then say to her You are telling my you have no boss there, you are totally unsupervised? She say, yes. I tell her that is impossible for me to imagine, but am fed up and tell her I am beyond mad and would be calling back tommorrow to speak with a suprevisor and I wante it noted that I called two times this evening and am very displeased. Someone help, surely there must be something that can be done about these criminals!!! Mary Clarksville, Tennessee Click here to read other Rip Off Reports on Charter Communications
Entity: Clarksville, Tennessee

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