Motor Works West, Wyckoff, NJ (Dave) Dave Rude, Unprofessional and unethical to their long time customers. Broke my car, after paying thousands. Wyckoff New Jersey
Not a good customer experience. Very rude and unprofessional. (You can check other reviews on this site, on Google review and on Bimmershop.com website. It's not only myself, others have experienced similar rudeness and unethical service from him, when i read) I have been long time customer with them (have all my bills with them from the first time, I have been to their shop).
Last time, I turned the car in, my car's cup holder was perfectly working fine, except the outside flap fell off. Dave said, he will try to glue it. When I got my car back, the flap was not glued in and on top of it, the cup holder was not closing in (earlier it was closing perfectly fine). When asked the next day immediately, he said, he tried to fix it and spring came out. He also told I should come later and he will put it back. of all, there was no need to open the holder when they needed just to glue outside flap. After couple of weeks, when asked to put back the spring, he kept saying that, as I'm quoting his words - I won't put it back, it's end of the conversation. And, hung up on the phone to me - to one of their long time customers.
I have my all bills copy with me. When i have spent thousands of dollars in servicing with them over past few years, I wouldn't ever try to unethically fight just for $150 new cup holder! I wouldn't even bother if Dave told me that yes, they broke and can't be fixed. I understand, it can happen sometime. But, Dave's total denial that he didn't break it and , the way, I was being treated with his rudeness and that too, with the horrible service (broken car), I needed to spend time to write this review. Never recommend to anyone. Go to this shop at your risk.