Direct TV DirectTV Deceptive, manipulative practices, Internet
I am writing this letter as a complaint against a cable television/ Internet provider known as DirectTV. This company used fraudulent, manipulative, and deceptive tactics to make me sign a 24 month contract with their company.I signed the contract and ordered this service because DirectTV promised me that I would receive a high speed Internet and cable connection for $39.99 a month. This was supposed to be a package deal, with Verizon providing the high speed Internet, and DirectTV providing the cable.Upon installation of my cable service by a DirectTV technician, I was informed that I would have to contact Verizon regarding my high speed Internet connection. When I contacted Verizon, I was informed that I would only be getting dial up service instead of high speed internet. Needless to say, I was very disappointed since these were not the terms under which I signed the contract. DirectTV did not fulfill their contractual obligations.I cancelled my service with DirectTV, and was let out of my contract by an employee named Doreen, who also assured that I would not be charged any early termination fees. Shortly thereafter, I received a statement in the mail saying I was responsible for a $440 early cancellation fee.I have spoken to several DirectTV supervisors, and explained to them that I was misled into signing a contract. All attempts to have this fee waived have been futile, and even had one supervisor speak to me in a very condescending tone and she basically called me liar. DirectTV passed the blame on Verizon and vice-versa. DirectTV has already billed me 39.99 for a month of service, which I don't have an issue with.I would like this cancellation fee of $440 to be waived since DirectTV did not uphold their end of the agreement. I should not be held responsible for DirectTV's shortcomings. After doing some research, it became apparent that this was not an isolated incident with several thousand consumers having experienced a similar situation.