jg natural stone took money for countertop never provided ft worth Texas
JG natural stone in keller, tx
This place is not recommended, unless you want to get ripped off!!!
We are contractors, this is the only guy in 40 years, that I’ve bought from that wouldn’t honor his work. He’s also the only company that we have had to sue. Everyone else has fixed their mistakes, but Jorge thinks he’s above that [ see other reviews on Google]
Hired this guy to do three bathrooms for my customer. The last one they cut an inch short on two sides. They also cut out for sinks in the wrong places. We had brought the vanity to his shop for him to measure. How could he get it wrong?
When his guys tried to install, they made a terrible mess of caulking, sealant, and epoxy all over our freshly painted cabinets, toilet, and walls. Which in turn resulted in us having to paint entire cabinets again. I've never had anyone do such sloppy work.
He lied and said he would fix it. Since he ruined the last piece of the slab, the only acceptable solution was to buy a new piece that the customer approved of.
JORGE LIED ABOUT HIS ‘I’M GOING TO MAKE IT RIGHT’.
He refused to refund the money paid to him for the job, $1100, and refused to buy a new piece of stone. [another $500]
He is so glib; he thought he could lie his way out of his responsibilities to us. Now we will sue him for the $1600.
He cost us 4 weeks of delays, and a customer who couldn’t accept the crap he gave to us as a bathroom vanity top. Please see the pictures posted with this and stay away!
Look at how he tried to make the top fit. He added little pieces on the edges to deceive the customer into thinking the top fit. It didn’t even make it to be supported by the cabinet box.
And he told me that was ok. Being in the business for 40 years, he’s just a liar and an incompetent businessman.
See below other people he’s ripped off.
[Reviews on google]
4 weeks ago-
As a general contractor for a home remodeling and construction company I've used numerous granite fabrication companies over the years. In a pinch, we used JG Natural Stone. Unfortunately, I am unable to recommend this company and would not use them again. During the installation process they damaged freshly painted cabinets - which can happen whenever working around painted cabinets. However, the owner, Jorge Gonzales - who was assisting with the installation - tried to evade responsibility stating that the cabinets were already damaged. Even after being told that they would protect the cabinets, which they obviously did not. Also, their attention to detail on the fabrication is sloppy. Several days later, I noticed the corner of one of the countertops had been cracked and glued back crooked. I was not made aware of the damage done to the countertop. I called repeatedly to talk with Jorge and left several messages, but he refused to contact me. About two weeks later one of his employees called and came out to look at the broken countertop. It took several weeks after that for one of Jorge's employees to call back, after I had left multiple messages again; and he stated that Jorge said there was nothing they could do about it. The owner of the company never contacted me about the issue. Mistakes happen all the time in the construction business, but it's how those mistakes are rectified which determines the true integrity of a business. Thanks
a month ago-
Orginal very excited about this place, but things went down hill fast. Did not stick to orginal time frame, gave excues which made us cancel vacation. Then on day of installation they used wrong template for sink and tried to make it work, saying some people want the hole to big. After they finally realized they couldn't make it work, they left. Returning about 6 hours later, with a new piece ,which was damaged and they installed that. Our day 830 am to 830 pm for 4 pieces of granite. No vacation, and an installed damaged piece of granite,that no matter how much they try to fix it I will always see. And yes, I paid full price. No discount for any of this hassle. Workers were nice. And this was not their fault.
I'm amazed that this company thought it was ok, to still charge full price for a product that was damaged. I paid. Buyer beware.