LA FITNESS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #765624
Aug 15 2011
10:15 PM
For almost 6 months (or since Pure Fitness was bought out by LA Fitness), the members have been sold a bill of goods.  From promises that the air conditioning would be fixed to promises that the mildewed, smelly, worn carpet would be replaced and everything in between.  I had been paying for personal training sessions; however, each trainer, one by one, either quit or was fired, making it almost impossible to schedule an appointment with the same trainer more than twice in a row.  When it was Pure Fitness, the trainers were plentiful, accommodating and helpful and we were promised LA Fitness would provide more of the same - it most certainly did not.  If a trainer or time slot was unavailable, that was just too bad.  I filed a complaint with the BBB, spoke to the corporate office and explained that I continued to pay for personal training but was not able to schedule personal training.  After many calls to corporate in California explaining my plight and asking for a refund of my previously paid personal training sessions and a cancellation of my membership, I was advised by Danielle that, although she completely understood my frustration, it was not their policy to do either but she'd see what she could do.  After we went round and round, she finally moved a trainer from another facility to the Chandler facility where I had my membership.  I was not offered anything else, no free training sessions, nothing.  I began training with Ashley and, after a couple of training sessions, she was no longer available on my preferred days.  As I was attempting to reschedule, I received a call from Ashley stating that the LA Fitness I belonged to was closing and that I'd have to attend the other Chandler LA Fitness (the one that is packed all the time, even before the other 3 Pure Fitnesses in the area closed and sent their members there); however, she was still not available during most times that were convenient for me.  I, again, called Danielle (and her manager, Shawnee Haysum, who had previously advised me that if I ever needed anything further, I should contact her - I left 4 messages and never received a return phone call), again, explained my frustration and again asked that I please be refunded the $800 or so I had paid for training that I had been unable to use, and that I be released from my contract that was ending in 2 months.  No dice.  I explained that this was a very poor business practice and that, although it kept money in the pockets of LA Fitness in order for them to stay afloat, it was creating a very bad name for them as I, and most certainly others, have and will continue to spread the word about their terrible customer service.  I finally got a letter from LA Fitness stating that I would not be receiving a refund or my payments, I would not be permitted to cancel my membership and that nothing further would be done to assist me.  
Entity: Chandler, Arizona
2, Report #1264812
Oct 31 2015
06:16 AM
LA Fitness LA Fitness - Totally Uncooperative Staff Torrance California
I joined LA Fitness in Torrance, California during the early part of 2015.  They showed me around the health club and I thought the place was alright but not great.  I signed up for monthly dues which can be cancelled at any time.  However, they get you on personal training.  You have to sign a contract with them for at least a year which almost can not be broken.  After going to this LA Fitness for a few months, I started to notice that equipment was broken and it took them months to get it repaired.  The employees that I work in the training department are lazy and do not do much to earn their salary.  Most times they sit in the back of the training area and just talk and check their cell phones and send text messages.  If they do not want to help a member, they get up and walk away when they see you coming to their area.  The employees that work in their membership department are mostly young employees and are the most self centered people I have ever come across.  They also basically do nothing all day.  The club manager is more interested in stylish clothes than running the club and trying to resolve member issues.Also, I found out when you call the number for their corporate office in Irvine, CA you just end up speaking to a club manager at any location where they answer for corporate.  Most of them are friends, that give each other heads up about complaints and nothing gets resolved.  I was appalled when I found out there is no way to get in touch with their corporate offices.  In addition, their web site never seems to work. The only time you can actually speak to anyone in corporate is if you try to cancel your memebership or personal training.  Then corporate gets involved and they hasstle you to no end. The only way that I was able to cancel my personal training was to see my doctor and have him prepare a letter which was sent to their corporate office.  This is basically the only known excuse that they will accept and let you cancel.  If you try to cancel personal training anyother way, it is almost impossible to do so.
Entity: Torrance, California
3, Report #117166
Nov 10 2004
05:01 PM
LA Fitness ripoff Tucker Georgia
Sold me a health club membership for all of Georgia and will not honor it, we agreed on a certian price for a multi gym membership and they entered it as a single club membership. Management and the sales rep said the would correct the problem but when it was not corrected I went higher up the chain and then the employees who said it would be corrected denied they ever said that and knew nothing of it! Cory Decatur, GeorgiaU.S.A.
Entity: Tucker, Georgia
4, Report #891888
Jun 01 2012
09:06 PM
When I joined, I made it very apparent I wanted a woman trainer, otherwise I would not joined.  They set me up with a great woman.  She was terrific (or so I thought).  She told me that my body fat was only 9% (impossible), and that I should consider doing shows.  I am a tiny woman.  So I really didn't have a lot of knowledge, but I started doing research about fitness. I thought perhaps she was trying to make me feel good.  I hate to cause problems.  By our third training session, she became unglued and started bashing her own gym (LA Fitness) for giving her a different schedule while she was pregnant.  She started using vulgarities.  It really made me uncomforable.  She seemed outraged.  Our next training session, she didn't show up.  I asked the woman at the front if she (my trainer) was there.   She said the woman I was asking for wasn't a personal trainer at all.  I ended up talking to the VP of LA Fitness, and found out that the woman I was training with was not a personal trainer, just a stand in.  I am so unhappy here.  Never come to this gym.  It is horrible.  The people are unethical.  I want my money back.  I pay $170.00 for personal trainers to cancel on me.  It is horrible!  Don't ever come here.  If I could sue their asses, I would.  I was told a female trainer would train me, they lied.  And I can't even get a person trainer to train me!  Pathetic!
Entity: VANCOUVER, Washington
5, Report #1150000
May 27 2014
02:13 PM
Entity: Nationwide
6, Report #669135
Dec 07 2010
07:16 PM
LA FITNESS fraudulent billing practices LA, California
They sell you a package telling you that you can cancel at anytime with notice through your online account. When you go online to cancel online though then they inform you that you have to fill out and mail in a cancellation form, and that it takes 60 days. After 60 days they continue to take your money out of your account and swear up and down they never recieved your request but if you send another request they will try to process it quickly so you wont get another charge, keep in mind they have already ripped you off for 2 monthly charges by this point. Their reps will outright lie and make up stories to turn it back on to the customer. You are left with the only choice being to go to your bank, and filing a fraud charge which you will lose, due in part to the working they have in their contract. This outfit has lawyers that have this wording down to a science, and not in your favor. Your only recourse will be to cancel you accounts at your bank and open new ones, including all the hassels that entails. BEWARE OF THIS COMPANY.....NEVER LET THEM INTO YOUR ACCOUNT for ease of billing or a savings each month....THEY WILL RIP YOU OFF 
Entity: LA, California
7, Report #895192
Jun 09 2012
12:06 PM
LA Fitness LA Fitness LA Fitness is a fraud Irvine, California
When I went to renew the lifetime gym membership I had with Bally's, LA fitness simply told me the membership had expired and they could not help me.  LA Fitness then hung up the phone on me.  I am still trying to figure out how a lifetime gym membership can expire.  LA Fitness are a bunch of scammers.
Entity: Irvine, California
8, Report #1041777
Apr 08 2013
07:40 PM
LA FItness LA Fitness, Plano East - Tx LA Fitness - Bank fraud/theft Plano, Texas
LA FITNESS - Bank theft. In October I went to LA FItness to check out the gym while deciding what gym to join.  The salesman at the Plano East club in Plano, Tx named Mark told me that in order for me to hold the rate he was offering for a future date I would have to provide him my personal information and my debit card number.  I did not sign put my signature on anything, so I knew they could not draft my account.  The salesman called me several times during October and November, I told him each time I did not want to join.  I may when I move if I sell my house in Dallas. I heard  from him the last time in November and told him NO I did not want to join.  Much to my surprise while preparing my taxes in April, I looked at a bank account that I do not use only to find my account had been debited for over $400.00 by LA Fitness.  I made several phone calls to LA Fitness only to get the brush off.  I finally obtained a copy of the signed agreements (knowing I had never put my signature on anything), all of which were forgeries.  They had forged a signature ( not even close to mine) on the manual agreement and the electronic agreement a month later.   The corporate membership department was not concern about an employee forging signatures and stealing from the public. Instead they took the position it was my fault.  I never worked out in their facility, I never received a thing concerning a membership from them.   The first manager at corporate I spoke to gave me an email address that was bogus to send a copy of the signature on my drivers license, so they could verify it.  Then she called back and told me it was not her email address, it was her supervisor and she would not be back until next week.  After finding out the email did not go through, I called again and got a totally different email address  from someone else for the same person. This email address was completely different than the first email address provided.  The manager I spoke to said he would follow up with me on Monday and make sure it got handled.  Guess what?  No one called and no one followed up.   I called them and got in touch yet another manager  who sounded like a valley girl, popping gum and may the ripe age of 18.  She again put the blame on us, arguing that we signed the document --they were not handwriting experts and could not determine if a signature is correct.  Time after time she was told; I had seen the signatures and it is not my signature! So her response was you had full use of the gym during that time.  I had to explain to her that if the papers are forged and we do not know it, then how would I know of a membership to take advantage of in the first place.  This girl was unreasonable and argumentative.  Finally she asked to put me on hold and speak to her supervisor.  She comes back on the phone and said: OK I will refund $126. of the over $400.  I hung up on her only to have her call back and say she would go ahead and refund all of it in 7-10 days.  All I was ever asking is to give back the money they stole from my account.  It took way too many phone calls met with apathy and a warning them that I am going to expose their scam to the media.   The Corporate Membership Department is obviously a group of unexperienced phone room kids called managers that can't make decision without talking to supervisors .  Thee kids are apparently trained to not agree to refund money and blame the caller.  Instead they should be paying close attention to the actions of their sales people and how they are lying and stealing from the public  This type of scam should be exposed and warn the public of their antics.    
Entity: Plano, Texas
9, Report #258528
Jul 03 2007
04:22 PM
LA Fitness Easy in and hard out! Hollywood California
July 2, 2007 Here is my letter to LA fitness. I can't get more frustrated if I even tried! To whom it may concern. Clare XXXXX was added to my account when you did the free sign up weekend. I paid first and last for her ($59.98). I then cancelled the membership at the Hollywood LA Fitness 1 week later. I received a call from Jessica today regarding non payment. I was then passed on to a very unhelpful manager by the name of David who proceeded to tell me that A) You cant cancel a membership at the front desk so the membership was still active. B) That he couldnt cancel the membership, I would need to complete a form to pick up from the front desk and mail that in or, use the website. (which failed to work) C) That there was no corporate phone number as you were moving to Texas so I couldnt call you to deal with this. David seemed more concerned to tell me what he couldnt do as opposed to what could be done. He also was very conversant with the policies and procedures which in my professional experience are never good signs when dealing with bureaucracy. I am at this moment profoundly concerned that I am a member of a gym that signed me up so easily yet makes it a difficult and frustrating experience to cancel a simple membership. I am also very concerned that you remove money from my bank account, yet no one seems to have either the power or the concern to fix a membership problem, and finally it really worries me that I am a member of a gym that has no corporate communication. I have recommended you to most of my friends for membership, yet here I am unable to get a simple fix to a simple problem. I find this whole experience frustrating and unprofessional. In the past 3 hours you have failed every moment of truth in customer service. Trust me, I will no longer say anything positive about your company unless you fix this issue and explain to me how you could possibly create such a bureaucratic disaster from the customers perspective. Please remove Clare XXXXX from my account and refund any money owed to me. The first and last has been paid and I would appreciate you clearing this up promptly and ACCURATELY! I finally did manage to find your corporate number by searching the web, and will now send in the completed form. Sadly I also came across quite a few other disconcerted people with stories like mine. Seems like you have developed quite a reputation out there for your customer service, or lack thereof. Ian LA, CaliforniaU.S.A.
Entity: Hollywood, California
10, Report #347043
Jul 02 2008
10:54 PM
LA Fitness -a.k.a LA UNFITness - Richardson Texas
Neither wind, nor hail, nor dishonest employees, will stop some companies from making a buck at your expense. I became a member of LA Fitness in late 07. Shortly afterward, I entered into a training membership. January 08, I was approached by a trainer stating that he and other trainers were looking to take money under the table to train members. They emphasized that my trainer was quitting, and they could continue servicing those clients at less cost. The Manager/ Trainer at this club Ill refer to him as Bryan, received two separate visits at the club from police officers, anxious to speak with him. I later found out it wasnt for a donation to their favorite charity. Also in the same timeframe Bryan was at this club: Another club member, signed up with Bryan, and shortly after, his credit card information had been compromised, among other things, to purchase pornography on-line. Were talking over $1,500.00. A trainer at the club, who worked for LA Fitness previously alongside Bryan, stated he also had his credit card information compromised, and $400.00 was used to purchase pet care products at the store directly behind that location. His personal items were kept behind the trainers desk while he trained. Club members vehicles have been repeatedly broken into in the parking lot of this club while Bryan was employed there. My own credit card used to debit my membership and trainers dues has been compromised, and had to be cancelled. None of this would necessarily, in my opinion, be the fault of LA Fitness EXCEPT for the fact, that AFTER this was made known to them, NOTHING was remedied. No phone calls returned nothing. When I brought my concerns to the attention of the LA Fitness corporate office in February 08, they assured me the Regional Training Manager, Justin, would call me. In fact, since February 1st, Ive spoken to the office on 3 occasions, and each promises me the same resolution. He NEVER called. I did finally speak on the phone with Justin, ONLY because the Operations Manager at the club, Julie, contacted him after I explained everything to her in June. I explained that after contacting personnel, and sending registered letters, I am still being harassed by Body of Change. Justin took my number and told me he would look into it, but I needed to provide him with documentation of the situation. Within less than 24 hours, the paperwork was in Julies hands and faxed over. He was going get back in touch with me within a few days. Almost a month later - June 26th - he calls me; why? Perhaps, due to the fact that a complaint was filed with the Better Business Bureau During that same visit, Julie also walked me over to the Trainers Desk to meet Jose. Jose apparently is the NEW manager/trainer. He took my information, including the copies of my letters, and my phone number, and assured me if he didnt call me back that same day, he would definitely be in touch with me within the next day. He was very absolute. Surprise never returned a call to me. Now, they are attempting to settle with me for far more than what the sessions cost they conveniently forgot that I had free sessions as part of the package. This constant lack of concern to my circumstance proves to me that Body of Change is not alarmed about any of these issues, has no care for club members, or their personal belongings, including credit information. If youve had similar experiences with this club, let me know. Id be more than happy to share additional details. E mail me at: (((ROR redacted))) to contact the individual above Justin Rivers, his name is Mike Ulibarrie. He is the vice president over the territory. Give him a call. Nothing improves or kills a business better than word of mouth. The volume of business companies such as this stand to lose in memberships and in training, can surpass what my requests and pleads have been for my situation. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Karma happens richardson, TexasU.S.A. Click here to read other Rip Off Reports on LA Fitness Body of Change
Entity: Richardson, Texas
11, Report #254575
Nov 27 2011
11:20 PM
LA Fitness - Pure Fitness Ripoff Unauthorized charges fraudulent cancellation policy Tacoma Washington
I have had a workout account with Pure Fitness for almost two years. I didn't use it much, but, yeah, I still had one. Anyway, they were recently sold to LA Fitness. I didn't know much about the company but I decided that I should stop spending money on something I don't use much.As previously stated in the Pure Fitness sales pitch, I was told I could walk into their place of business at ANYTIME and cancel my membership on the spot. This was a huge selling point for me because I had had a membership with a fitness company before that I had to sign documents and mail off. I found it to be a large inconvenience.I walked into, now LA Fitness, and got a forum to mail in to cancel my membership. I was told that if I sent it in within the next to days that my credit card would not be charged for the next month. I filled out the forum (at the gym) and went immediately to the post office to get my post mark date on there.It's been two months later... just got a credit card bill today... and guess what charge is on there? Yup. Another LA FITNESS ONE! I called again, OH, you'll have to come in and get a forum.. I informed the gal that I have already done this and I want their corporate number (a number I couldn't track down on their Web site). She says she will have someone call me within 24 hours.. but as I've learned on it seems they will now swear that they haven't gotten it (their mail seems to get lost alot) and tell me to send it certified mail.I will also be calling my credit card company but they are almost as good as LA Fitness.Elysia Tacoma, WashingtonU.S.A.
Entity: Tacoma, Washington
12, Report #457147
May 31 2009
07:08 PM
La Fitness From a former La Fitness manager Irvine Nationwide
So I've been reading through the complaints about LaFitness, I just wanted to share the inside story on how the company works. First of all the reason you can't renegotiate your dues is because corporate won't let the sales staff, its called flipping and you can get fired for it. That's not to say there are ways around it, if you make a strong enough reason why they should take the risk... aka bribe, or bring a bunch of new members on the condition of the new monthly. Second, there is a lot about ProResults... HUGE scam, don't wast your time its not going to get you anywhere, and the guys that sell the training packages arn't trainers.... they are sales, so don't believe them for anything. You arn't going to get the results you want and its a contract that you cant get out of. Unlike the LaFitness side, but don't be confused they are the same company even when they say its separate. Now you all need to understand that LaFitness puts its employees under huge stress to make unrealistic numbers, and if you miss the number 2x you get written up and if it happens again you're fired (explaining the turn over). Also front desk (who act as bill collection), trainers who are expected to up sell training, training sales, and the management who in reality only care about sales. They get paid minimum wage, and about 15% of a new sale.... no residual unless its the GM. Sooo when you say I've been a member for __ years, they are thinking that doesn't do anything for me. What else? What it comes down to is, its a gym that is cut throat... and has everything one needs, don't expect customer service, and don't expect to see familiar faces for very long. As for cancelling your membership, it can be done automatically on the spot... they just refuse because most ppl. forget to mail in the form and then they get a couple more months of dues out of you. Push for it, if you can't get them to do it. Send it certified. The big question... how do you get the best price? Go on the last day of the month, this is when all the quotas have to be met so they are desperate to make the sale, and believe me they are allowed to make bad deals. All it means is they lose commission... so get the b/s registration waived, and get a lower monthly. If the GM is close to his bonus he will do anything you want, especially if you show up w/ say 4 friends. Hope this was helpful! Feel free to email me questions (((email redacted))) Oopmalu72 Long Beach, CaliforniaU.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Nationwide
13, Report #10307
Dec 31 2001
12:00 AM
L.A. Fitness Billing Rip off!
I am a member of L.A. Fitness and I have my membership dues withdrawn automatically from my checking account. I did not notice that the billing department was taking two payments out of my account for several months. When I called LA Fitness I was told that they had a signed contract ( with my signature ) authorizing them to take some other persons payment out of my account. At first they told me I had to contact this person and get them to call LA fitness before they could do anything. I explained to them that I did not sign anything and if they had my signature it was a forgery. They requested I send them a copy of my drivers license and two signatures. I felt this to be reasonable so I submitted them. I submitted them a second time when I was told that they were never received. I called the number of the person I was suppose to contact at LA Fitness who was going to follow up on my complaint. A month plus has now passed I have not been able to reach this contact person Mr. Escoban,although he does have a voice mail that I have left many messages on. I did find out that they have stopped taking the money out of my account. But so far no refund on the bogus account. I believe this is fraud next stop D.A.
Entity: Nationwide
14, Report #1125125
Feb 20 2014
12:33 PM
 As a memberr under the Holiday franchise, then the Bally's and now the LA Fitness franchise, I must say it was disheartening to discover that the contract now offer by LA Fitness has an Exculpatory Clause to protect them from liability... if you get injured for any reason, any cause, any failure on LA Fitness' behalf; they will not be liable!  I suffered a slip & fall in the women's locker room/shower area because the facility did not use no-skid mats on the floors.  The water soaked mats that they used skidded right out from under me and I suffered a concussion, contusions, and other muscular injuries... after getting no response from LA Fitness, I filed a complaint in MD District Court who ruled that the Exculpatory Clause was enforceable!  That's right, I got nothing for my pain & suffering, loss wages, and medical! I suffered a loss of more than $5,900.  BE AWARE:  You Exercise at LA Fitness totally at Your Own Risk!!!  Don't Join!
Entity: Irvine, California
15, Report #269027
Aug 21 2007
01:36 AM
LA Fitness Aka L.A. Fitness Aka L A Fitness cancellation scam deceitful practices incompetent untrained staff Glendale Nationwide
I first signed up at LA Fitness at the request of my fiance, and the recommendation of my father at the end of March, 2007. We took the full tour with a very nice man who gave us the full rundown of the gym and the services they offer. He gave us two contracts, telling us that they offered no cash month to month payment, and the only possible way to join the gym was to give a bank card that they could automatically deduct from every 15th. He charged us like $75 per application (which I though was outrageous) and told us we had to pay the first and last months fee up front as well. I reluctantly gave my card info, and asked questions about the cancellation policy, I was informed that I could easily cancel whenever I wanted, and the remaining month would be paid for, and furthermore, we would receive an additional 15 days free, just as an incentive to come back. He assured us, though, that we would be completely satisfied with our experience, and would not need to leave. We came back to the gym once, two weeks later, and didnt use it anymore. So, by the time the billing for May came around, I convinced my wife the gym was a waste of money, and it was time to lick our financial wounds and move on. I called my local LA Fitness the last week of May, and was answered by a woman I can only assume was at the information desk. I told her that my fiance and I were not using the gym, and needed to cancel our memberships. She was very nice, and after receiving my information, informed me that she would cancel would cancel our accounts, and that we could continue to use the gym for an additional month and 15 days since we had already payed for it. I smiled and told her that we wouldnt need it but thanks anyway. Two weeks later I went on a trip to a nearby business conference, and lost my wallet with my gym membership info inside. Living in the age we do, I simply called and cancelled my credit cards, got new drivers license, the whole situation took a mere couple hours. Among the cancelled cards was my bank card. I received all the new cards within a week. The last week of June I received and interesting message on my answering machine from a woman claiming to be from my local LA Fitness saying she needed to update my payment info. I thought that was funny since I had cancelled my membership over a month prior. I just figured they had made some mistake, and it would be simple to clear up. I was very busy that week preparing for my wedding the following Saturday, and never called back the gym. I returned from my honeymoon a couple weeks later, and received another call from LA Fitness, this time the corporate office. The woman I talked to this time told me she needed to update my payment info on my account. I confidently told her I had canelled my account over a month and a half ago. She asked how I cancelled, and I told her it was over the phone to my local gym. She seemed confused, and said the only way to cancel my membership was by mail or over the internet. I was baffled because my previous conversation told me nothing about needing to come in or go online to cancel my account. I asked to please cancel my account , since she was from corporate, I hoped she would have easier access to our account and may be able to cancel them for me. She repeated to tell me that the only way to cancel was to go online or to get a cancellation request from my local gym and mail it in. I asked her if she would please resolve the payment due within the company so that when the cancellation request goes through I wouldnt have to deal anymore with LA Fitness. She told me that she would put in the refund request on my account and it would be taken care of. Since I didnt have internet access, I went to my parents house later that week to cancel my account online. Of course, the one night I tried, the LA Fitness website was down. A week and two more phone calls from the company later, I attempted again to cancel online. This time, to my amusement, the website was up, but since I no longer had my membership info, I had no way of logging in to my account to cancel. Two more phone calls, and another week later, I found some spare time to trek down to the gym and asked for the cancellation forms. The lady at the front desk gave me two faded, obviously copied pieces of paper with LA Fitness logo on and told me Id have to use my own envelope and stamp to send them in. Frustrated, but eager to resolve the issue, I filled out and mailed the requests, hoping to put LA Fitness far behind me. Like clockwork, however, I continued to receive phone calls from either the corporate or local LA Fitness every three days. Every person that called heard the same story from me, and every person told me the same thing, wow, that sounds like its really been difficult. Ill put in the request to have the charges reversed and this will all be taken care of. Of course it never has. Today I talked to a man who claimed to be the highest up person I could deal with, and he explained that the reason I kept getting calls was that all the refund requests were being denied. He explained to me that the agreement I signed has (in his words), very peculiar wording, that is intended to get an extra months billing out of every member when they cancel. Heres how it works: When you sign up for LA Fitness, you pay for two months, the first and last month. The first month begins immediately, but when you cancel, you still have to pay for any billings that happen within thirty days of the date of your request. After that, your last month kicks in, and you then get another fifteen days free, just for cancelling. So, he said he would date my cancellation back to when I had originally called at the end of May, but that I still had to pay for the June 15th billing, and my account could still be used until Sept 1st. I told him that I didnt want to use the account, that I just wanted the whole issue resolved. He rudely repeated to me that I owed his company money and he refused to reverse the charge. At that point I told him that if he wouldnt resolve the issue, than I wanted a full refund of my entire membership, and that I was extremely upset with the service I had received. I told him I had spent hours upon hours more dealing with cancelling my membership than I had actually in the gym. That I had been promised numerous times it would be resolved, my account cancelled, and no more harassing calls about bogus due payment for a service I had used once. This company cares only about profits, and my story is proof. All they would have had to due is close an account I never used and quit calling me and I would have been satisfied, but now that wont be enough. I have spent too many hours dealing with them to let that be all. LA Fitness is a rip off Ben Glendale, ArizonaU.S.A. Click here to read other Rip Off Reports on LA Fitness Body of Change
Entity: Nationwide
16, Report #93659
Jun 04 2004
10:51 AM
LA Fitness Ripoff Sleezy and Hustling Salespeople Casselberry Florida
I walked into LA Fitness the other week to inquire about a membership. I filled out a general information form with my name and address and one gentleman started inquiring about what my fitness goals were. I said that I take care of my own fitness and I just want to know how much a membership costs, I was not interested in going over my fitness goals with this clown. Then another gentleman by the name of Mike came over and asked the same questions. I aked him how much a membership was for a year and he refused to answer the question. They instead wanted me to waste my time looking at the gym before they told me the price. I told him that I would only look at the gym if I knew how much a membership cost. This clown Mike then told me that it was the company's protocol to show me around and get more of my health information before they told me the price. Eventually I said Either you tell me the price of a membership right now, or I'm gonna get up and leave. This stubborn idiot then showed me the door and said. There are plenty of other gyms in the area. Well, this clown Mike was right, a World Gym is right up the road where I went and they told me the price of their memberships right away and I paid for a year membership there. Evan Casselberry, FloridaU.S.A.
Entity: Casselberry, Florida
17, Report #418430
Jan 31 2009
01:16 AM
LA Fitness Did not fully refund amount Atlanta Georgia
LA Fitness is a big mess! Firstly when I was negotiating the deal they added me to another guy's family to give me the deal. They (Jason) promised me that my account was completely different from the other guy I did not know. I had to cancel my account within 10 days. LA Fitness has a policy of refunding the amount initially paid, if it is within 10 days. I got only half of what I paid eventually. When I asked them they mentioned that the other half had gone to the other guy's card due to the way it was set up. When I mentioned the name of the person who had set it up, they lied he no longer works there. I saw him there a few days later so I know they were lying. I have other means of getting my money back, but you guys take care before you open that new account ..all their employees only know how to lie and steal. Ripu atlanta, GeorgiaU.S.A.
Entity: Atlanta, Georgia
18, Report #353581
Jul 21 2008
07:51 AM
LA Fitness Deceptive sales practices, unprofessional employees Oswego Illinois
Yes, I know there are many reports already written about this organization and I only wish I knew about them before I visited this place for my free fitness evaluation. Our sales person, Eric I believe his name was, truly seemed caring and interested our situation. Like fools, we bought the stupid package because it sure sounded good and we both wanted to get in shape. He assured us that it was an agreement, and not a contract and we could get out of it at anytime by calling. Well, after signing up and being given the little journal to track progress with, and reading the explanation, we realized we were duped. Circumstances changed, and like everyone else on this board, even after calling and talking to multiple managers, we knew we were stuck. The workouts with the trainers are a joke. There are some good trainers at this facility, but the vast majority are underage kids there to pick up young women and hang out. Many of the so called trainers are manager trainees and know nothing about training, are paid on the number of people they con into signing up, and when actually asked questions about physical fitness just stare blankly back at you. This is sad. The few trainers who do care about clients and actually try are ridiculed and disliked by their coworkers. A workout usually consists of the trainer standing there, giving you directions on how many reps to do, and then counting. At the end, they write in your journal, tell you that you did a good job, and move on to the next victim. There is no plan, no instructions on what to do for the rest of the week, no analysis, no anything really. It is sad to note--that you are probably paying at least 40.00 for the session, your traininer is getting only 6.00 of that. Thus, it should be no surprise why trainers are late or do not show up to work, or better yet leave after a week. My first one left after two weeks after apparently doing more than just training a client, if you know what I mean. You can see the professionalism or lack thereof from the minute you walk in. There are usually only a few trainers actually with clients. The rest are hanging out and eating and talking. You will see sandwiches, pizza, tacos, and a variety of junk food being eaten. Phone calls are being made, and if you try to get their attention while they are eating, watch out. You will be made to feel very stupid and rude. One recent conversation was overheard in which the manager of the trainers stated that, when I see people, I don't see them as people, I just see dollar signs. Great attitude. To summarize: if you need personal training in the area, go elsewhere. There are plenty of other facilities around Oswego/Aurora that offer true, professional training by qualified and certified trainers. If you go through with your free fitness analysis, DO NOT SIGN the contract! If you are just looking for a decent place to work out, this facility is fine. The equipment etc.. is in grat shape because its new. Just beware that you are walking into a carlot. anonymous oswego, IllinoisU.S.A.
Entity: Oswego, Illinois
19, Report #359237
Aug 04 2008
08:29 PM
LA Fitness Unfair Membership Termination Practices Hemet California
Help stop unfair membership termination practices by the PT Director of LA Fitness. We are taking up a petition drive to help Don Kintzle regain his membership. Please send your letters of support to the Operations Manager, Sylvia Bundrant, or if you wish to do this anonymously, call Dan Corse, (951) 766-4508. We are also in the process in getting a lawyer to sue them for discrimination against Don, and for sexual harassment against several female members of the club. If you are a woman that feels you have received unwanted attention on the part of the staff of LA Fitness, I want to hear from you. Thank you. DC Hemet, CaliforniaU.S.A.
Entity: Hemet, California
20, Report #455977
May 27 2009
08:37 PM
La Fitness Personal Training Program Mcdonough Georgia
My Husband and i joined la fitness in mcdonough on nov.15,2008. everything was fine and ok. until one of the personal trainers talked us into having training sessions. I explained to the personal trainer who was supose to be a Manger, that I have trained before at another gym, and what I expected back in return. So he assured me that they were on top of everything. We would have two separate work out plans to work with. That is why we paid 149.00 nonrefundable enrollment fee and our first month work out session up front for. Well our first session was nothing of what we disscused. The trainer had call our home and left a message that she would have to move our appointment back because she double booked herself, keep in mind when we made our appointment with her no one else was schedule in that time slot. Then when we got there it seem like she rush thru our 30min session. It felt like someone was just walking around watching us use the machines. We could have did that on our own, what a waist of OUR TIME this was. That same day I pulled the so, call manger to the side and explained to him how we was rushed. And he told us dont worry he would take care of everything. After our second session of working out we complained to the manger about the trainer had a bad attitude working with us that session. At that point we told him we did not want to work out with her anymore. He said I will train you myself. The day of our next appointment with him, when we walked in he told us he could not work out with us because he had pneumonia. That was the last draw for us, so we went to the other manager and told him our situation and we would just like to cancel our personal training services. He told us he was sorry for the inconveince that we had endure and promise us he will take care of it. come to find out a month later nothing has been done to help us cancel our account but we are still being charged every month for services we are not receiving at all. The managers at this place just tell you LIE's to your face, so you don't make a scene in the gym. I will not even recommend this place to my worst enemy or anybody to try there personal training service. Please don't fall for there trap like we did, save your TIME and MONEY the aggeration is not worth it. Find some place else to workout you will thank us later, that you did. Finally none of the managers seems to know what is going on and how you can get the problem resolve. It's all about the MONEY with them and not about YOU at all. Very disappointed mcdonough, GeorgiaU.S.A.
Entity: Mcdonough, Georgia
21, Report #469154
Jul 13 2009
02:10 PM
La Fitness Keith Dallas Texas
I just signed up for a membership last month at La Fitness through a guy name Keith. He told me this too good to be true offers. For Training Sessions. Enrollment fee are $50 then there is a chart of sessions and it just tells you a flat rate and there were 3 options. Keith job is to signup new clients, show clients the breakdown on sessions and prices. Keith did not give me a copy of the paper so I can only tell you what I signed up for. What Keith told me. He would hook me up for the 8 sessions for 3 months of a total of 24 sessions for $400, which that would be $20 a session. It sounds like a great deal. So he sold me and I decided to sign up. So I paid my first & last month gym initiation fee plus the trainer session of a total of $450, which all inclusive was about $620. Just over the weekend. I had recieve calls from La Fitness from different locations from a 214, 972 and 206 area code telling me my charge was declined and they wanted another method of payment. When I called the gym I go to find out what's going on. A guy name Rick had assisted me and I asked to speak with Keith. Rick told me he was on lunch break and asked if he could helped me. So I told him about the collect calls when I was disturbed by a 9pm phone call on Sunday evening. Once, Rick pulled up my account with my phone number. Then Rick asked me how much did I owe or what was the amount I should be paying. By the tone of the question, Rick sounded astonish. My card was declined because my bank card had deactivated my card. I went ahead and gave Rick my other card number to pay electronically for the gym and was not aware that I was also being charge for a monthly training session of $400. So I told Rick to hold-off on that and I will speak to Keith about it. I had dropped by the gym around 2pm today July 13, 2009. Ask Keith why was I being charge again for $400. Keith ended up telling me what should of been the real price. So Keith has not been honest with me, gave me a false offer and incorrect info of the price chart. I was stunned to see how much it was and the rate was off my budget. So I went ahead and cancelled the training session and ended up cancelling my gym membership. I had recieve a cancellation form from Keith, he just told me that I need to mail it. Why should I mail in something by air mail when I signed up online and why can't it be cancelled online. I just feel this Keith did not cancell my membership properly and I don't believe him. So I made this report of the incident encase he didn't act on it and La Fitness would contact me again saying I still owe them when I am no longer using their service. Lisa **** Addison, TexasU.S.A.
Entity: Dallas, Texas
22, Report #406795
Dec 31 2008
04:59 PM
LA Fitness Club Liars & Scammers! Cypress Texas
I was told one price when I signed up, then charged another. I was told Sorry, I can't fix it - it's in the computer already. A friend was told that for $100.00 she could sign up her 13 year old son to work-out until he finished HS - she later found out that they actually signed her up for 2 kids babysitting services. There was no misunderstanding - he took her around and talked about her son working out with her. Her sister also joined the LA Fitness in League City - so they could work out together. They were also lied to. We are all cancelling and going somewhere else. Higherfaith Cypress, TexasU.S.A.
Entity: Cypress, Texas
23, Report #430356
Mar 03 2009
01:27 PM
LA FITNESS Shawn Tacoma Washington
sign up at LA FITNESS between S.72 ST. & Hosmer ST. in Tacoma on 11/12/08 before lost my job on 11/13/08 I return back to cancel my membership and the sale agency Shawn told me don't give upon the gyp let me hook you up with I real nice deal so that you would not have to pay a dime until you start back to work. Now that was a lie he make my policy membership active I am being bill monthly charges for a LA FITINESS center I never use not once have I been in that gyp because I did not that my membership was being active by his cool deal. This guy has made me and active member when I did not have a job at the time but request to me not to cancel my membership. These people at LA FITINESS sale agency are rip-off professional now I am out $300 when I need it to get back on my feet with out a job. Now they are still billing me and I am jobless. Kenny Tacoma, WashingtonU.S.A.
Entity: Tacoma, Washington
24, Report #413654
Jan 18 2009
08:44 PM
LA Fitness Rip Off Artists Hurst Texas
I have a friend who has yet to be able to get these blood-suckers from taking money out of her account. Even after her attorney wrote a letter, they won't stop. My friend also told me that the garbage can is overflowing with trash, the bathroom stinks, the equipment is left out all over the place, constant harassment by sales people to give you more referrals, people don't wipe the sweat off the equipment and the management doesn't care, they pay their employees minimum wage (which explains a lot), the sales people are rude and the trainers are outrageously priced. Don't join this gym!! I don't care who you join but don't make the mistake of joining these freaks. Please save yourself and your family. Latrice **** Hurst, TexasU.S.A.
Entity: Hurst, Texas
25, Report #411537
Jan 13 2009
11:29 AM
La Fitness Caveat Emptor Deerfield Beach Florida
Florida's Attorney General's website shows the required contents of Health Club Contracts - LA Fitness has not contracts while having access to your account for billing - read associated complaints - contact Florida's Department of Agriculture to file complaints. wrb747 boca raton, FloridaU.S.A.
Entity: Deerfield Beach, Florida

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