PRICELINE.COM Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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51, Report #210902
Sep 13 2006
08:31 PM ripoff Outrages charges and dishonest ratings Internet
Just another unhappy and very mad priceline customer. I bought a hotel room in NYC that I thought was rated 4 stars by priceline but only 3 stars by AAA. That in itself explains the price difference. The real bad part of the experience was when I called the hotel to request a king size bed and they told me that would be a $60.00 per night upgrade. After being stonewalled by various CUSTOMER SERVICE PEOPLE I had to E-mail someone who told me I should have read the fine print which allows the hotels that discretion. They are a totally deceptive organization run by thieves and con artists. They hid behind rigid and inflexible policies to disguise their fraudulent practices. I just hope that I can prevent this from happening to other people. Dan Tamarac, FloridaU.S.A.
Entity: Internet
52, Report #307903
Feb 11 2008
06:47 AM Priceline is a joke! Beware! Internet
I made a bid for a car rental in which i won, when i filled out the information i made arrangements to receive the rental car down town not at a airport, when i won the bid they sent me info for pick up at the airport, i called them within 2 minutes, and told them of their error, they told me I must be wrong and there is nothing they will do. I complained to 2 different people and then sent and email, they sent back in an email I know you believe you checked downtown but you did not. There is no question what i checked their program automatically changed it. The workers are rude and crude and are not willing to make any changes without charging you money. Anyone having problems with this rip off fim should make a dispute with your credit card company to get your money back Dan manhattan, IllinoisU.S.A.
Entity: Internet
53, Report #316503
Mar 10 2008
11:56 AM Falsely advertised products Internet
I specifically searched for a hotel with an indoor pool. Priceline showed a hotel with a photograph of a pool, but did not list it in the amenities. The hotel did not have a pool. The person at the desk stated he thinks they had one over two years ago in an old building. All other photographs were current. I had already been checked in for several hours before I found out, so I could not just leave. Priceline denied false advertising, stating that they can use photographs from sister hotels if they want to. The only concession they offered me was a ten dollar add on to my next priceline bid. I told them I would not be using their services again. David Vancouver, WashingtonU.S.A.
Entity: Internet
54, Report #332741
May 15 2008
03:11 PM Credit/ Debit Card Fraud Internet
Priceline billed me twice for the same room. When I called them they tried to blame it on the hotel. I have a total of 6 phonecalls ( a total of 3.5 hours) to their call center that must be in India because none of the people I spoke to spoke legible english. I was put on hold 27 times and hung up on twice. I finally spoke to a person today and she informed me that unfortunately their system was down for scheduled maintenance and she could not access my records. In addition I have 6 e-mail transactions each to no avail. So the bottom line is that they double billed my debit card which overdrew my bank account. My bank has been very cooperative but priceline has basically given me the bums rush Donald Holland, MichiganU.S.A.
Entity: Nationwide
55, Report #123670
Dec 20 2004
10:19 AM credit card ripoff Internet
On 12/18/2004, My daughter used for the first time. She thought they had accepted her offer of $245 for an airline ticket. Instead they had offered her an alternative ticket for $434. Since she thought they had received her original offer she hit the purchase button. Once that was hit, they came back to show her that the ticket she had purchased was $434.00. She immediately called them back and tried to explain she didn't understand the purchase and would like my credit card credited. They said once you hit that button, there are no refunds on any accounts. I called my Credit card company to block the purchase, and they said Priceline never negotiates with anyone, unless someone has stolen your card. She had also made a misspelling on the last name, and Priceline told her they would have to charge an additional $100 to make that correction. I spoke with 3 people in top management and was treated like a robot and read my rites. I told them I was a person and would like to be treated as an individual. No other company treats a mistake that is taken care of immediately with this kind of disrespect. They finally let me file a complaint with their fraud department, who said that sinse I had okayed my daughter to use my credit card to make the purchase, they could not change their policy. I told him I would never purchase through them again, and the airlines are much more decent about changes. They let you have a 24 hour cancellation period, plus their prices are just as competitive on the web as Priceline. I have yet to get a true 40% discount that they toot their horn about. If I go directly to the airline, I can usually get the same price as their discounted price. They have a nonrefundable policy even if someone makes the mistake of clicking the button at an inopportune time. I made a mistake once with another company and they were civil enough to work with me and change the mistake. Priceline is just an scam unless you are very proficient and understand their language. Their No turning back policy seems to defy the Business world's ethical policy of having a certain amount of hours after a contract is signed to change your mind. Bad business ethics. Carolyn Middlebury, IndianaU.S.A. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: Nationwide
56, Report #1112247
Jan 02 2014
09:34 AM express deal, travel insurance, cancellation Internet
PRICELINE IS A RIPOFF if your trip changes!!!! Quick scenario:  Single Mom - training for work.  Found very good deal on hotel near training.  Purchased deal and travel insurance.  Due to approaching inclement weather in Oklahoma - training cancelled.  Priceline will not refund because it was Express Deal.  I asked for my dang $5 back for travel insurance because THEY SHOULD NOT OFFER IT at ALL for Express or Name your own price - nope.  He knew exactly where to look in fine print.  Seems they deal with this a lot. I have deleted the phone app, deleted out of my mind.  I will never use them again and I will be CERTAIN to tell others.    
Entity: Oklahoma City, Oklahoma
57, Report #1100112
Nov 17 2013
03:00 PM $200 ripped off web web sales agent advised me that my child was on the ticket and that everything was paid for. When we got to the airport, my child was not on any ticket, so he forgot to add the child, and we also had to pay $200 for his ticket.  Screwed!
Entity: Select State/Province
58, Report #973870
Nov 26 2012
01:05 PM False Adverstisement and cancellation practices, Internet
I have used priceline before with good results till now.. I made a reservation using the best guarentee deal. The parameters were set for a Hotel.. I was given an INN.. a roach motel to say the least.. when I saw this I called to transfer my reservation to a Hotel for the same price same area.. I was told no. I was tranferred to the next level to be told no.. No matter how I try to get this canceled. There are no Cancellation policies in place for their Best Guarentee Prices.. and we are sorry that it is not up to your satifaction is what I am told and we cannot do anything about it..... I bid 45.00 Dollars I was Charged 69.00 plus Taxes for a total of 86.. for an INN. Not even a Hotel as was set in the parameters. Then I was told that if I could find it online for the price I paid that I would be refunded. but the price of that Inn doubled overnight.. They will not cancel it for any reason.. and this needs to be revised. I have an ad on craigslist so I dont lose my money because priceline does not believe in customer service. This is the Guesthouse Inn In Asheville, NC if anyone wants to read reviews and see pictures of it..
Entity: Internet, Internet
59, Report #1100801
Nov 19 2013
09:10 PM bed bugs akron ohio
Be aware!!! I booked a hotel through that was infested with bedbugs, smelled aweful and was very dirty. We called priceline immediately abd were told no refund would be given unless the hotel manager approved it. I explained the conditions and was told that was their policy. We let the hotel and booked a new one directly. We will never use them again because it is ok to leave customers staying in bedbugs.
Entity: Select State/Province
60, Report #1086379
Sep 21 2013
07:13 PM web site fraud Norwalk Connecticut
Beware!!Recently while trying to book a Flight and Rental car on I ran into a bit of a problem while using their online site. I went through the system as normal, filling in my information and selecting an airline and rental car. It was at the confirmation page that I relized the dates were wrong for the reservations, so I used the back button on the their site page to go back and put in the proper date. After puting in the proper date I then used the foreword button to move ahead since all my personal information was correct. When I finally reached the confirmtion page the dates shown correct so I confirmed it, but when I got my confirmation letter a couple of seconds later I relized the wrong dates had been repopulated and was now booked. I called their Customer service to explain the problem and attempted to get them to change the reservation and keep a customer, but they refused to alter the reservation without me pay a fee. I refused and told them the error was in their site and they should be responsible and fix the reservation without charge, again they refused.I wrote an email to their customer service and they responded back providing me with a link to the confirmation notice. However the link only shows the confirmation page with the wrong dates, and not the dates that were shown on the confirmation page prior to when I clicked confirm. I have attempted to get this resolved by contacting their customer service via phone and email but each time they refused. I have since contested these charges with my Credit Card provider. Now even though I advised them in writing and verbally of the problem and advised them to cancel my reservation they still charged my Credit Card. After the Credit Card company declined their charge they rebilled it under the name of the airline.They obviously know of these system errors in their system, but I belive they are not corrected in an attempt to generate errors for which they charge their customers fees for changes and cancelations. Which is very deceptive!!If you decide to use their site beware of this behavoir and I would advise to go else where.
Entity: Internet
61, Report #1086329
Sep 21 2013
01:14 PM Stole my $1300.00 Internet has a policy that stated that if you do not arrive on your check-in date your reservation will be forfeited. However, they do not state that they will keepevery dime that you prepaid for a room or rooms. I booked 2 rooms for 6 nights a piece at a hotel in New Orleans for business. My work got postponed the day I was to travel to New Orleans through no fault of my own.   I called the hotel, Sheraton, and explained my situation and they said someone would get back to me. Noone ever returned my call. Priceline now says that I was a No-Show ansd therefore forfeit my reservation and the $1266.00 that I prepaid to them. A cancellation fee is understandable but not the full amount. The hotel knew we werent coming and could therefore resell those rooms.   I cannot believe that it is legal for a company to charge you for a service that you never used and still keep your money. I will never use Priceline again and because the Sheraton wouldn't even call me back I will also avoid all Sheraton and other Starwood Hotels. I am a small business owner and I feel I was ripped off by Pricelie and disrespected by Sheraton. If I charged my customers for work that I never did I would be out of business.
Entity: Internet
62, Report #1037481
Mar 23 2013
08:43 PM Misleading Trip Insurance, Internet
If you decide to book a reservation using Priceline, not recommended, do not waste your money on Priceline's trip insurance.  I had to check out of a hotel early due to a snow storm and Priceline refused to consider honoring a claim.  Their website is very vague regarding the trip insurance and the customer service rep advised that the insurance is only good in the event of death or severe illness.
Entity: Internet, Internet
63, Report #1020562
Feb 26 2013
01:44 PM Bogus Reservations Internet
I recently made a hotel reservation for vacation.  When I received the confirmation email, there were two hotel reservations for the same city and date.  I did not make one of them.  I did purchase cancellation insurance. Less than 30 minutes after I made my reservation, I talked to multiple people at Priceline as well as the insurance company.  They all indicated that even though I had cancellation insurance, and the reservations for the same date and same city, different hotels made no sense, they would not cancel one of them. I believe that one of the reservations is bogus, and that they added one reservation which they can force me to pay for because they already have my financial information from booking my reservation.   In addition to the dishonesty of this action, obviously, they can deem their cancellation insurance void, for some reason. Lori Maryville, MO 
Entity: , Internet
64, Report #986551
Dec 24 2012
10:22 AM Priceline scam, bait and switch , Internet
Priceline offers the choice of booking a 5 star, 4 star, 3 star, 2 star, or Resort. When you look at the resort hotels and what the word Resort catagory includes, each one states: All-Inclusvie Resort  I looked at an area in Cancun that had 7 hotels listed under resort I then choose to bid for the catagory resort in the same location. The disclaimer said that there could be additional hotels in that catagory offered that had not been previously diplayed. I was ok with that since the 7 I saw all had the same ammenities and were in the same area with the same quality. After my purchase, I was pleased to see that I had been assigned the Westin Resort and Spa in Cancun. That was great! I had seen that in one of the original 7 and liked the hotel. Upon calling to request a King size bed (as suggested on my confirmation page) I was informed that I had only purchased a room and that priceline did not booked an All Inclusive package. I was very confused. I called Priceline back and spoke with a customer service rep and then was transfered to a manger. Both would only read from a script, just repeatin the same sentence stating that they had the right to assign a hotel of their choosing that may have not been originally seen. I get that part! But the scam comes from choosing a catagory Resort, then showing 7 all-inclusive resorts advertising them as all-inclusive and then not booking them that way. No one will help us and we are traveling tomorrow. This is Fraud!
Entity: Internet, Internet
65, Report #967029
Nov 09 2012
02:33 PM NO REFUNDS or CREDITS Internet
Be aware of booking with priceline on a pre-pay because you can not only not get a refund, you can't even get a credit for a future use either at the vendor or pl.  What a ripoff.  Avis was willing to give me a future credit until I mentioned it was a pre-pay via Priceline.  It seems they would have been able to give me some kind of credit, so I won't use either of them again....
Entity: , Internet
66, Report #1067186
Jul 15 2013
01:57 PM False Advertising and Deceptive Practices Internet
 Priceline advertised through the use of their Apple I-Phone App that they could provide best pricing on Hotels in the area. My grandson was in a downtown hospital admitted through the Emergency room for possible emergency surgery. Rather than traveling back I went to the priceline app so that my wife could stay in walking distance hotel by the hospital. Priceline booked her at a Hotel nearly 2 miles away and refused to do anything about movign her to a closer room even though we offered to pay any difference in room price. Through their false advertising, failing to respond I was damaged for the price I paid Priceline and the cost of another hotel (cheaper than what priceline quoted) next to the hospital in the same grade. (4 star hotel). I received an email and was told there was nothing Priceline would do, I also called their customer service area and again was told that 2 miles was a reasonable distance for someone to walk.....    
Entity: Internet
67, Report #1072629
Aug 02 2013
07:21 PM Misrepresentation of hotel Internet
I have been a Priceline customer for over a decade and have generally been satisfied when i have booked a hotel through their name your own price.   Recently, I checked for a 3.5 star hotel in the location I was staying (Oklahoma City) and submitted my information.  They accepted my offer, but  I was frankly more than surprised to see the hotel listed as a 3.5 star hotel in the OKC area.  The hotel has a Crowne Plaza flag which sometimes can mean good hotels, but in this case it does not.  The building is an old Hilton that was built in the 1960s.  In the late 2000s, the flag was changed to a Crowne Plaza, they moved the front desk, gave it a minor facelift and called it good.  I stayed there a couple of times after the renovation, but became disgusted because of the lack of upkeep of the property.  I would not rank this particular Crowne Plaza much above a budget hotel.I called priceline to express my discontent, and was given the standard company line.   There rankings are based on people feedback gathered over the years and they are confident I will enjoy my stay.  When I explained to them how familiar i was with the property and that I felt that it was being mis respresented by priceline as a 3.5 star property, they of course stated there was nothing they could do.  I asked to speak to supervisors and got the same company line.  I am certain I know the property better than them at this point.I understand that I took a risk, but I also put faith that priceline accurately maintains their rankings of properties to ensure the categories maintain there integrity.  Of course, they were not able to say when the last time a priceline reprsenetative inspective the property.  They directed me to write a letter to corporate (which I found as just another barrier to reaching someone who could address the situation-I am certain it is raret hat someone takes the time to write out a letter and send through snail mail.)  I managed to find a phoen number in an article from the Santa Barbara Newspaper that provide more information than priceline agents could give me.While I did enter an agreement with priceline once I confirmed the hidden purchase, I believe that priceline has a responibility to accurately rank the properties so that a customer is not surprised by a sub par property being ranked in the same category as two beautiful well maintained Marriott Hotel properties with the same locale in the city.  
Entity: Internet, Internet
68, Report #1121042
Feb 05 2014
08:10 AM Rude and inconsiderate Maryland
I called Priceline 5 minutes after I got my notice of acceptance for a offer for a hotel.  I use ther map service to locate a hotelat Lynn University and there map showed the correct location but Priceline booked the hotel in a area 1 hour away.  I called to ask them to refund because the map was not accurate and they charged me 100.00 to cancel the hotel. I explained that I would except be willing to relocate to a hotel closer but they said they arnn't authorized to do that I would have to cancel and try again and risk losing anoth 100.00.  What a Rip off!!!!!!  PriceLine you should be ashamed of your self for your poor customer service.
Entity: Select State/Province
69, Report #1097709
Nov 07 2013
02:55 PM Rude Ridiculous and will not Compromise Internet
My husband and I went on to reserve a hotel room for Montgomery, TX.  We went to the name your price part, put in an amount, it was rejected so we tried to put in a higher amount but it wouldn't let us submit until we added another area.  Next thing we know we have booked a room in Conroe, TX.  We didn't want Conroe, TX.  We wanted Montgomery, TX.  We spoke to 2 separate customer service reps and emailed with 1 and none of them could help us because it was non-refundable.  We didn't want our money back, in fact we were willing to pay more just to get the room in the town we wanted in the first place.  NO ONE WOULD WORK WITH US, so our credit card was charged the full amount and we are screwed.  I have never dealt with a business that wouldn't work with you.
Entity: Internet, Internet
70, Report #1249835
Aug 20 2015
01:55 PM price ripoff Norwalk Connecticut
We purchased a room through Priceline on Aug. 13, 2015 for one night for Aug.14,2015 at the Howard Johnson Inn, 336 Odlin Road I-95, Bangor, ME. We were charged C.$141.81 plus C$11.41 for a total of C$154.22 on MasterCard. The bill appeared on our email after the trip. The price was higher then the one on which we based our decission. For further information a room at the Howard Johnson Inn, Bangor is advertised today at US $52.00. Even if you convert this price to Canadian $plus the tax of 11.41 we feel we have been ripped off. What do you think? Please let us know.
71, Report #1225291
Apr 27 2015
07:54 PM Rental Car Best Rate Ripoff Nationwide
 Buyer beware. Read the fine print carefully - PRICELINE reservations cannot be cancelled or changed even if you get the chance to read before you buy. This is true for ALL RESERVATIONS, not just the name your own price stuff. I was booking a flight on PRICELINE in a hurry and a pop-up window appeared saying the best price to book a rental car was with the airfare. DON'T DO IT!!! I paid 4X the daily rate by combining the reservations! And what was PRICELINE's response? We can't cancel and you agreed before you paid!  No acknowledgement that over $200 for a one day car rental was not the BEST PRICE and cheapest way to book a rental car. I have been a loyal PRICELINE customer for at least 6 years, booking cruises, airfare and hotels - I've probably spend over $10K with them. I will never, ever use PRICELINE again and I am returning and cancelling their credit card.
Entity: Nationwide
72, Report #1164458
Jul 23 2014
Been an enthiastic Priceline customer since the beginning 1998.  Love the bid for a room concept.  Win/Win.  The hotels get to fill their empty rooms and you get a great price.  Decided to go to Palm Springs last weekend so I bid for a room. To get the price I wanted I had to stay 30 minutes from Palm Springs. But once you've had your bid accepted you cannot cancel. They have already charged your card.  I wasn't thrilled but knew the rules so I figured I was ok even though I would easily spend as much in gas going back and forth as I saved on the room. Then I arrived at the hotel and was informed they had a mandatory resort fee of $28 per day which covered such things as wifi parking and a continental breakfast....all things I could have gotten at any Motel 6 for free.  I was stuck. I couldn't cancel the reservation and get my money back. My only choice was to pay the resort fees. When added to the price of the room, it was not as good a deal as I could have gotten booking a room actually in Palm Springs,  either with the hotels directly or through Exxxxxx or Txxxxxxxxxx or others.  I tried to get Priceline to realize this policy was tantamount to opening your wallet and saying take what you like which no intelligent person would ever do.  As I expected they referred back to their disclosure that the hotel has the right to charge such fees.  My fault for not reading the details. Given I had been a customer 16 years I didn't think I needed to.  Fool me once, shame on you...Fool me twice...shame on me.........There won't be a second time.  You decide if you're ok with allowing them to put their hands in your wallet and take what they like.....for me, THAT'S NOT HAPPENING.
Entity: Internet
73, Report #1236802
Jun 19 2015
06:36 PM Deceptive practices Internet
Bid on two rooms in Hilton Head, South Carolina.  Paid a 20% hotel fee on top of my bid price.  Did not see this fee anywhere until after the bid was accepted.  At that point it is too late to cancel the reservation.  This hidden fee made booking these rooms more expensive that other travel service providers who did not charge this fee when I attempted to book the same hotel with them.  So essentially my bid price was 20% higher.  Seems very deceptive to me.  Like a bait and switch routine which I believe most states have laws against. 
Entity: Internet
74, Report #1216283
Mar 17 2015
09:35 AM no service norwalk, conn Internet
priceline just gave me a royal flush and it was not the kind you win with.  they totally just took my money and ran. i tried to contact numerous times with very little results.  all i asked for was to speak to someone in the USA and they would not honor that request. they really do not beleive in customer service after the sale.  it is to bad they have such a small amount of respect for loyal customers.  i have used priceline many times and not had a problem and the first time i do i get absolutly no respect at all.  i do not understand why they would not  give me the time to answer my call with someone who speaks english that i can understand and that they caan understand me.  this company is very dishonest and not trustworhty to be on the internet.
Entity: Internet
75, Report #1399848
Sep 13 2017
03:58 PM Priceline False and misleading advertising Internet
I recently purchased a hotel room from through their express deals.  I was searching for a hotel on 7 mile beach in the Cayman Islands and their website indicated that the hotel was on seven mile beach.  After purchasing the hotel, which is done on somewhat of a blind purchase process (i.e. you don't know what hotel you're getting, just that your getting a hotel in the area requested at a certain star rating) it was revealed that the hotel was no where near seven mile beach.After charging my card, I was sent a hotel reservation for Holiday Inn on the other side of the island, not over looking the ocean and nowhere near seven mile beach.  When I called to complain, the staff (from an apparent foreign call center) stated that the Priceline site only represents that the proposed hotel offered is in the general area of seven mile beach.  Essentially what they are saying is that if you order a hotel by the beach, they can put you in a back alley behind a Ralphs grocery store half a mile away because that it technically near the beach. Ultimately Priceline refused to refund my money.  Now I am left with having to dispute this on my credit card and possibly filing a small claims action...what a waste of f***ing time, apparently call so they can gouge people for a few extra dollars. Not a good business model!
Entity: Internet

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