Printerpix, pix False advertisement, deny refund even though they mailed the incorrect item Lake Mary Florida
On July 14, 2017, I purchased a coupon from Groupon in the amount of $13.00 plus expedite shipping in the amount of $19.99 for a total of $32.99, for an item sold by Printerpix. On 7/15 and 7/17 I contacted Printerpix by email, regarding the item ordered that was not available as advertised, and never received a response. So, after waiting and when did not receive a response by email neither by phone, I called their 800 number and the lady who answered said that they did not have the item as advertised and that they had no control on what Groupon advertised to which I responded that her statement was not accurate due that companies advertising other companies items must have an authorization and confirmation of the items to be advertised and published on the website before they publish and include any item for sale through a Groupon coupon. After paying for the Groupon coupon had not choice to place the order on 7/18/2017 @ 1:04:11 AM. I received the order on July 26 and to my surprise it was not the item ordered. I ordered and paid for a Printerpix — One Large 60x50 Custom mink blanket and I received a 20X25 blanket. I immediately contacted Printerpix sending emails over and over and never got a response. Calling the customer service department of this company is a nightmare due that the phone keeps ringing and no one answers and I did not have the time to keep calling over and over because I work. Then I called the customer service and talked to a rep by the name of Christian, and I requested to talk to a supervisor and this rep kept telling me that there was not a supervisor available to which I told him that there had to be an available supervisor on the call center during all shifts. I requested to talk to a supervisor over and over and finally he brought a supervisor into the conversation. I explained to the supervisor by the name of Michael the situation and he started telling me the same thing the rep told me that they had mailed the correct item as per my order. I told him he was wrong and I asked him for his email so I could email the payment receipt of the order and all the information regarding this order. He gave me the email address and promised to call back with a solution and never did. Due that this item was a wedding present and I flew to the wedding and came back on August 16, 2017, it was not until today that I called back to request my refund and to my surprise the rep, Christian, said to me that there was no refund that the only thing he can do is giving me a credit for a new purchase. I explained to him that I received the wrong item, could not give it as a present, and had to buy something else and that I have no need to buy anything else from this company so I need a refund not a credit. Then, again, I asked to talk to the supervisor, Michael and again, he denied me the right to talk to a supervisor. I explained to again, that customers has the right to talk to a supervisor when the rep cannot resolve the issue. So here I am again listening to the same lies. First, he said that there was no supervisor to which I responded that in a call center there MUST be a supervisor during all shifts. Why do I know this? Because I was in charge of a big call center. Then he said that the supervisor was in a different area and he could not get him which is not true either. In fact, he did not allow me to talk to Michael, the supervisor to whom I talked on August 26, 2017, the day before I was leaving for the wedding because he said Michael was not available. I explained to Christian that as per Michael's request on the 26 of August I emailed copies of all the transactions where it clearly showed that I had ordered a 60X50 blanket, not a 20X25 blanket. I asked Christian to look for my email and attachments and he said he did not have them and again he said he cannot offer me a refund that he could offer a credit for some other item to which I am not interested due that this item was for a wedding gift and the wedding is over and I had to buy another present to take with me to the wedding. Finally, I had to hang up the phone because Christian was not of any assistance and he was not willing to cooperate to resolve this issue. I am filing this complaint first, for false advertisement due that the item that I purchased and was included on the photo was not available and I had to accept what was available at the time that was not the item ordered. They lied to me telling me that Groupon, from which I bought the coupon, was the one who advertised the wrong item. To which I answered that Groupon cannot include any picture on an advertising if the information is not verified, confirmed and approved by the merchant in this case Printerpix. Every time they lied to me I gave them the correct answer. Everyone who had had a business and dealt with advertising knows that no one can publish anything including pictures if the merchant doesn't approve the information. It has been one lie after the other. The other part of my complaint is for denying a refund on a purchase of an item that was not done as ordered. Your prompt attention, assistance and response to this very important matter are greatly appreciated.