Wiesner Auto Bad treatment and incompetence Conroe Texas
An Evening at Wiesner Auto Conroe
To Whom It May Concern:
This letter is in regard to a visit to Wiesner Auto in Conroe, Texas. This visit took place on June 19th 2006. There are two parts to this story. I will begin with part one. I was interested in the GMC Canyon pickup truck I found on your website. I filled out the contact information and I received a bulk type e-mail with the contact person of Vince Taylor. A couple of days later, Monday the 19th, I was contacted in person by Vince. I told him I was interested in looking at the vehicle and was curious about the pricing. My son was also looking for a car that evening so, I told him I would be up there in the late afternoon to have a look at it. I arrived there to meet my wife and son. While they were looking at some used vehicles for his fianc, I went into the dealership to seek Vince.
Once we met, he took me and my wife out to the back lot to take a test drive of the vehicle. We test drove the truck around the block to see if we really liked it. The truck drove fairly nice, the amenities were a bit too basic for me. But being that it got decent fuel economy, I figured I could settle for roll-down windows, basic floor mats, etc. When we got back, we spoke for a bit and talked trade-in and such, and he took our information down to see what he could do. Now, mind you, I have not-so-hot credit, my wife had co-signed for my current vehicle.
I believe my credit score was in the low 500's. He also had taken my wife's info down to run her credit. He disappeared for a while and came back to me stating that I would need 3, 4, or five-thousand dollars to put down. Not very many people I know have that kind of cash on hand to place down on a vehicle. We are working people. He never even gave me a number on my trade in. I currently drive a 2004 Oldsmobile Alero. 60K miles. Very good shape. I've only had it a year and a half, and figured that I would be upside down on it. Well that was the end of that. We left the main dealership to meet my son and his fianc to look at used cars. Now onto part 2. I will relate back to this story in the second part.
After leaving the main dealership and moving over to the used car lot, my son had already made contact with an older gentleman by the name of Jesse, I believe. We looked at various cars in the constant drizzly rain. My son and his fianc had picked out a 2003 Dodge Neon Stock Number: 17377 Somehow, they lost the keys to the car and had to call a locksmith out to make keys for it so they could test drive it. He went back and forth to the main dealership to get pricing and such. The sale price on the car was around $9800.00. He went to work taking my son's information for credit approval. In between getting the information, he kept reminiscing about his past life. Then off again he went to the main building to run the credit. He came back a short time later and wanted to try and add my son's fianc to the credit.
Again, off to the main building. When he finally returned, he stated that GMAC didn't want to finance the Dodge, but they may try to finance one of their own brand of cars out on the lot. He explained to us something about special financing, that it might change the price on the cars but he may be able to get him in that way. Back into the drizzly rain we went, searching for another car. My kids finally settled on an '05 Chevy Cavalier that was there. Stock Number: 17494. Then it was back to the main building for him. Mind you., we have been here since about 4PM, we are slowly closing in on 8PM. When he came back for the umpteenth time, he said my son's credit score was 577 and was rejected by the computer.
So in a last ditch effort to get my son the car he wanted, my wife offered to see if her credit was good enough to push it through. We had already given the information to Vince earlier, so he ran up to the main building to get our paperwork. When he returned he told my wife that her credit score was 515. This was not true. I know she has a credit score in the mid 600's. When he finally got to reading the credit report, come to find out, it was my credit report. He never even ran her information after she signed off on the paperwork. Disgusted with the whole scenario, we left. He told my son that GMAC would probably look at his paperwork the next morning and he could come back and check with him in the morning. Neither sales rep gave us business card to contact them for the following day.
The next day my son went back to Wiesner and got the same run around as the evening before. Jesse went on telling stories of his past. My son got really fed up with the whole mess and left. We sent him over to Buckalew Chevrolet to talk with them. Within 2 hours, he was able to purchase a 2005 Chevy Colbalt priced at or around $14k on his own. The sales lady at that dealership shopped around for various lenders until she found one that suited his needs. Not like Jesse that focused on only 1 lender, GMAC.
My family has bought various vehicles from your dealership in the past. My grandfather has bought the most out of all of us. My father has bought 2 trucks from there. I myself bought a brand new pickup from Wiesner back in 1999. Since then my wife and I have been back twice before and walked out empty handed. This is the third and final time we will ever set foot on this dealership ground again. I was infuriated that Vince did not even give us a chance to begin with to get the Canyon pickup truck. He mainly came back and was asking for a large sum of cash. When we could not produce, that was the end of the deal. We could not figure out why at first, that we had no credit worthiness. Come to find out that he never even followed through with running my wife's good credit. We were even thinking about upgrading the truck to a nicer model. In writing this letter this evening, I looked back at the e-mail that he sent me and realized he even misquoted the price. I have the original if you care to see it. See the copied e-mail below:
My name is Vince Taylor, and I am the Internet Sales Manager at Wiesner Auto Group in Conroe. Thank you for your email inquiry regarding the GMC Canyon. It is my goal to earn your business by making the car buying experience as simple and stress-free as possible. The first step in earning your business is by providing you with straight-forward pricing. You will find a price quote below:
2006 GMC Canyon Stocke # 6C5475
SALE PRICE: $1639.00 + TT&L
If you trade in the 2004 Olds I can take of $750 more.
If I were a dishonest person, I would have taken this all the way to the bank. A 2006 model truck for 1600 bucks? Plus another $750.00 off? What a deal. This buying experience was nothing like quoted in the e-mail, simple and stress-free. So basiclly there went at least a $16,000 or better deal right out the window. He did not even try. The real nail in the coffin was the atrocity that my son and his fianc had to endure over at the used car lot. That made their first car buying experience less than dismal. The looks on their faces and emotional let-down they had that evening upset my wife and made me even angrier.
So Wiesner lost out on another $10-14K deal that evening. Total that up and you had nearly $30k worth of sales trudge right off the lot. We spent over four and a half hours in the rain wasting our time. Is this the way you run an automobile dealership? I think we will take our business, as well as refer our family and friends, to Buckalew Chevrolet. Bad news travels fast. On the internet it travels even faster. You need to seriously look into what your people are doing within your dealerships. Before you find your business, out of business.