Walmart Failure to honor warranty Bentonville Nationwide
On May 28, 2012, I purchased a screen arbor online with an additional Care Plan“warranty.” I received the product, and at set-up, the zipper and several anchor points tore. This was not an effect of misuse or neglect. When I attempted to return the product for an exchange through Wal-Mart, I was informed that “luckily” for me my warranty did not go into effect until after manufacturer’s guarantees expired a year from purchase. This actually would warranty” the product for two years. I was told to contact the manufacturer to exchange the product; contact that Wal-Mart representatives did not aid in.
After a considerable amount of research, I was able to speak with the importer of the product “Tex-Sport” who was not at all conducive to replacement. With the headache I had been through to contact them, and the time wasted, I decided to again attempt to redeem my warranty that was purchased through Wal-Mart in the hopes that the agreement purchase I had was kept in better faith. It apparently was not.
On April 15, 2014, my final contact with Wal-Mart Product Care Plan representatives, I was told by first level and supervisory customer service that the product could not be returned for a “pre-existing condition.” The representatives were condescending and unhelpful. The supervisor, “Matt” would not give his last name for this letter, but did give the ID 505971.
So far as it stands now, the added premium I paid for the warranty only made this productnon-returnable. Walmart has not responded to written inquiry.