SkyAuction careful , Internet
As promised a new forum on Skyauction. I'm not looking for any response or comments.My sole purpose here is to educate hard working good people.So that know one falls prey to the white collar crime that happens every day via Internet.
Let's start off on a positive note for all those that feel they would like to bash my opinion and my personal experience.My very on brother loves them, he is a local police officer and shares with anyone he meets that this is a legit company, and the friendly officer even warns them the only down fall is, there is no way to make phone contact with them. Its all done over web site then through email.(later in my personal experience this order web site then email a lot can happen).
So YES the company is real, can and do people get good or even great deals YES .In fact, I got a great deal myself ! Please Just Take Your Time And Read All The Extra Fees and Set A Limit For Your Self During The Bidding And Be Patient.
On to the negative... My great deal came with way too much stress!!! But Law enforcement runs deep in the family genes, And truth and justice would not allow me to stop until they made good on their end of the contract.(also this word contract plays a role in how they rip people off to put it bluntly.)
Here's how, it has been a while since I've looked at the contract, so don't quote me but in a nut shell it makes reference to THIRD-PARTIES and how Skyauction is not responsible ........so you think it means ... for their behavior,dirty rooms,bad food,flight delays etc etc....which if you think like me, that would be completely understandable.
Now, what you are completely unaware of is, Skyauction own's none of what they are selling you. It all comes from Third-parties.And here's the kicker even your reservations and flight arrangements are made by a third-party so, guess what that means ....long layover (too bad) not skyauction fault.
My personal experience was one of our 7 guest, name was misspelled, on a child going out of the country and a simple name corrections on the child was all I asked for so we would have no issue's coming In or going out of the country and since 911. They flat out refused to do that !!!!! What really....??
Well after months of back and forth. What I found out through the airline was (I tried calling them directly to make the name change myself ) but they said, the only one that can make the name changes is the company that made it begin with.... well I explained I bought this trip through skyauction but they are refusing to do this. They said sorry, you need to go back to Island Resorts Tours. I said skyauction is not playing nice! after hanging up, the name Island Resort Tours jumped back into my head WHO's Island Resort well low and behold they, are a third -party..... buddies of skyauction And they have a phone # yeah now where going places
But,not before some more unnecessary added stress. I called, stated that they had made some plane reservations for me. He said what makes you think so?The airline said so. (Skyauction was who charge my credit card).He stumbled with his words and stated that they (skyauction) weren't most likely out of bed and had their coffee yet and he would have to get back to me.But not before asking me some questions as to how this misspelled mistake could of happened?
So back to the beginning..... (web site to email) officer friendly(my brother) also warned me. Since it was airline tickets involved with my winning bid, make sure all passport numbers and full names are filled out correctly! Very carefully I follow his advice . On their web site I dotted all my I's and crossed my T's and tripled check myself. I was the responsible party, for 6 other's vacationers (my winning bid said I could take up to 8 with the same $.) I then hit send....My Advise to anyone TAKE A PICTURE WITH CAMERA BEFORE HITTING SEND, YOU HAVE NO PROOF OR WAY TO HARD COPY WHAT YOU DO THROUGH THEIR WEB SITE.
After hitting send. Was my first email. They replied to me, stating I needed Three hotel rooms and who would be rooming with who? with children involved and one having a hyphenated last name I shortened my response to them, having no worries that the stress of the airline tickets was behind me.This was the first and only time I was asked about names and guess what? The evidence showed ME not fully spelling the name right!
Now panic struck I fumble through months of emails, realizing I had no hard copy of flight info.but what I did find, was that very same child in two different emails was two different ages HA! I was only asked their date of birth once, during all of this, proving now someone on their end, tampered with my carefully, properly, correct info which they were refusing to make right!
Now back to their (third-party) buddy down the street that know's there coffee schedule. Once again, after hanging up, I wondered Why would he want to know how it all happened? If he is just hired to make reservations then simply fix this simple mistake. I tried calling him right back and now he is no longer in the office. I thought .I don't have any evidence on our conversation, on what was said.So I quickly, while it was fresh in my head, jotted it down in an email and fired it to him. In less than 5 min after receiving my email he was calling me back explaining to me, sweet heart I will be correcting this issue soon but it's a holiday weekend and the airlines are closed. After hanging up closed?? the airline??
After work, arriving home in my email was a return to sender no such recipient. To the man that called and said I just got your email.... Ok wow what the **ELL.this was just one of many, that I went through But the best one of all was .This one was great
Finally after all I went through it was coming to the end of months of computer trickery and torment.Was this final email stating your trip is processing. I clicked link which put me on their web site where this rotating hour glass was going round and round as though the process was ticking away and any minute I would a proud owner of a great vacation deal..... drum roll please....the only way off or to exit that page was hit this (cancel) button.....You tell me what would have happened had I.....I guess, we'll never know cause I just decided to shut down my computer instead . Now Where going Somewhere
This was just a fraction of my real life experience with Skyauction.
Looking them up on BBB seeing horrible reviews even some reviews where people have found a phone # I guess this might be why my bother never made detective.All the stories are true and horrible.just be grateful you were not one of the chosen few. This businessman friend of mine explained it this way to me, when I asked why do they do this? He said if they can rip off one out of ten, then they can afford to sell things cheaper to other's. This is why most have good experience and a few crazy people post things then get slammed by those of us that think, what idiots they didn't read or do there homework first.or think well you can't please them all. Now hopefully we can all do less judging and learn from others.Just because your reality isn't like there's doesn't make it not so.
I can't wait to see how someone from skyauction will pose a one of us(good people) and comment on this.
Anyone have issue's with fraudulent charges on credit card after using them?