WIGSIS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported

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1, Report #1398007
Sep 05 2017
02:24 PM
wigsis fraud scam wigsis danville Internet
the wigsis company operated by the chinese company is a fraud. I ordered two human hair wigs from them  and i requested return immediately seeing the worst quality of hair. each time i requested return from them based on their return policy, they offered 3 excuses not to process return.1) the bad smell can be washed off and they will loose money if they accpeted return2) they asked to send more money to them so that they can make a better wig for me.2) they asked me to send more money to them so that they can ship me back a better quality wig. I keep emailing them and they ignored my email and became silent. 
Entity: Internet
2, Report #1375761
May 28 2017
06:48 AM
WIGSIS WIGSIS web site only based in China WIGSIS IS A SCAM BUSINESS OUT OF CHINA Internet
 I ordered two wigs costing $400.00 for two human hair wigs in medium bwown color and received two not human hair wigs but synthetic hair looking nothing like pictures of wigs shown on web site!!! Even the color was wrong one wig was red and one was black have pictures of these crap wigs!! Then tried in vain to return wigs but they would not answer one of my 20 emails I sent them!! They have no phone number or return address listed on website! This is a caution to others to not purchase anything from WIGSIS OUT OF CHINA!! THEY ARE A SCAM COMPANY also do not believe any of good reviews on their site they are not true at all! JUST DO NOT BUY FROM THEM THEY ARE HORRIBLE CHEATING CHINESE PEOPLE WHO STEAL FROM YOU!
Entity: Internet
3, Report #1401737
Sep 22 2017
11:04 AM
WIGSIS aka WIGSERVICE Unethical Gameplaying Bandits Hefei Anhui Province Internet or nationwide
On 08/18/2017 I ordered a Refined Straight Short Black wig in color #29. It cost $126.00 and the seller indicates to use only Paypal. On 09/06/2017, I received the package but the wig sent does not resemble anything like what is advertised (and what I ordered) on the website. The seller can be directly contacted by using their website. In 48 hours I was responded to via email by Daisy, who requested a photo of the sent wig. I requested a full refund but first the seller wants a photo of what they know they already sent. I complied but the email support@wigservice.com  Daisy used, mail returned. I then found an email for the seller on Paypal: Wigsispay@gmail.com.  On Paypal, I saw that my payment to the seller was complete meaning the seller, a Qiang Zhao, received it. I used Paypal resources to contact the seller. I was unsure if any of my communication was sent so I used the email directly from mine. A Molly responded. What transpire is a cat and mouse game. The seller uses all the same phrases on me that  I had seen others post about their poor experience on the Better Business Bureau site. I realize this is a game of phrases such as, we are so glad you receive the wig but sorry you are disappointed, and we'll help you solve the issue asap. And, of course, This item is one of our best sellers. You're complete satisfaction is our top priority. Their actions say otherwise. The seller just wants the customer's money and once it is paid, they reluctantly refund, if at all. They know the strategy as they've been playing this game of bait and switch. Here is an excerpt of Molly's offer, even though I have firmly stated all I want is a full refund: Your complete satisfaction is our top priority. In consideration of the long time and expensive shipping fees, I suggest we make a new wig for you at a great discount. I have consulted our manager, you only need to pay $50.00 for the new wig. And you also needn't pay the shipping fees, and we also give you a wig cap, and brush, and stand as a gift. So how do you think? I will try my best to help you. Well what I think is that I am then out of an additional $50.00 for another inferior wig. I declined the offer. But Molly replied with the following: We do small business with slim profit margins. We have decided to send you a wig free which is a big loss for us. Please also kindly take our position into account.  I declined. The only way to settle this matter is for me to receive a refund of my full payment. Molly responds with how much she has tried to help me by negotiating with her manager, who has agreed to compensate me with $35.00, rather than my full payment of $126.00. And guess what, Molly says the manager agreed to let me keep the inferior wig. If I do not understand or accept this settlement well then I have to return the wig. The seller hasn't offered the return address for the wig at this point--still! Tiring of this cat and mouse game, I blocked Molly's email. I went to the website for Wigsis and sent them another message that I want my full refund. Here comes Daisy again with her response with the return address finally! The seller wants me to pay for the postage to return this item. It is my contention that the seller should provide the postage for me to do so. A series of emails were sent back and forth between me and Daisy. Daisy wanted me to look it up on UPS the cost of sending it back so she could tell her manager. The emails stopped and the seller answered to my claim on Paypal. They resorted to having Paypal tell me to return the wig. The seller gets the wig back from customers and then claims, It is not in pristine condition, so the buyer is now out of their payment and has no wig either. The seller has the payment and the wig. I wonder how many times the wig I received has been sent to a customer and returned to the seller and sent back out. I would not be surprised if that is the truth. The return address is as follows:Receiver: Miss GuoAddress: Room 1003, Huishang International Building, Shouchun Road, Luyang DistrictHefei City, Anhui Province, China Postal Code: 230000The seller wants me to return the wig via UPS. Daisy added in her note that if I decide to keep this wig, they will refund me $70.00. This has been a drain and all could have been prevented by avoiding the purchase online. I have done much research on the internet to verify if this is a scam outfit. I read complaints about Wigsis on the Better Business Bureau, and on other websites too. This seller is a nuisance and how can they be stopped? I suppose they will recreate themselves over and over like a cancer metastizing. This isn't over for me as I have asked my credit card company to help me with this dispute. It appears even though I started the Resolution process on Paypal, it appears they are concerned about helping the seller with the chargeback. If I don't return the wig, the seller may prevail. But if I do return the wig, they will have it and claim it is not in pristine condition. I'm incensed about this dilemma. I think I should hang onto the wig and use it as evidence. I doubt the hair is even human and it is such an inferior product. Cannot be worn and it is not even worth $5.00 USD. So what is my next step?   
Entity: Internet
4, Report #1416492
Dec 12 2017
12:44 PM
WIGSIS Sent me a wig that didn't fit nor followed the description that was given on site. Nationwide
I have tried numerous times to return the wig in question as it didn't fit. I had to take pictures of everything and show them that the wig was in excellent condition, as I never wore it. Have tried to return merchandise to get my money back to no avail.  I used Paypal to pay for the transaction and filed a complain. DO NOT USE THESE PEOPLE!  THEIR WIGS ARE HORRIBLE AND CHARGE AS MUCH AS ANY OTHER RETAILER.  
5, Report #1327856
Sep 13 2016
07:46 AM
WIGSIS Advertised and sold me a custom made remy human hair wig that turned out to be a cheap synthetic piece of crap! china Internet
I ordered a Remy Human hair WIg from Wigsis.com. It looked beautiful on line and I had ordered wigs from other online stores and had always received quality prodcts. Not this time. When it arrived I knew immediately it was a synthetic wig and not Human hair. And the color was almost pink rather than auburn. I took it to a local wig shop that only sells synthetic wigs. They confirmed that not only was it synthetic but a very cheaply made synthetic wig. I returned home and immediately emailed them demanding that I recieve a refund and asking for their address to send it back. Two different people began emailing me. Obviously not knowing that the other was handling the complaint. After several days of getting nowhere except emails saying we will give you 10 percent back and a 50.00 coupon toward your next order, (like i would EVER order from them again) I finally filed a paypal complaint. The one lady that was writing told me i had received a beautiful human hair wig and that it would cost them and me greatly to refund it as I would have to pay to have it shipped back. I told them I would not pay to have it shipped back that i had paid to have it shipped to me and they had sent me the wrong product. That is what I believed at first. I thought it was a mistake since they sold both Human hair and synthetic wigs. Finally the one lady admitted it was synthetic, but that it was a good quality wig and that most customers are so pleased that they either dont mind that its not human hair or they cant tell the difference. She then apologized for my disliking their product and told me the highest they would go would be 50% refund, a 50.00 coupon and I would have to pay shipping to send it back to china. Which by the way cost $35.00.I began researching this company and found a page on google when tons of woman had experienced the same thing and the responses they recieved were identical to mine. Finally Paypal ruled on my behalf but I did have to pay to have it shipped. I waited two weeks after the post office confirmed the package had been delivered. I then emailed the company about my refund. One of the same ladies emailed back that they had never received the wig and could not refund until they did. I emailed back that i knew this was a lie and that I had confirmation from USPS that they did indeed recieve the wig. She did not respond. I again contacted paypal and they eventually refunded my money but the whole process took almost two months.WIGSIS looks great in their advertising and claim to be an established company servicing clients for years, but they are not. They are Ripoff company out of china. Do not buy from this company.
Entity: Internet
6, Report #1428833
Feb 12 2018
03:06 PM
WigSIS Sent me 2 wigs that didn't followed the description that was given on site. I can't get my money back ($400) Hefei Anhui
I ordered 2 wigs ($400), which were completey different than what I ordered. I returned them ($67) and paid another - $40 to get what I wanted. I got another 2 wigs and WigSIS didn't follow the description given on site. I was offered $30 to keep them or send them back ($67) without promise to give me my money back! I am one of many people complaining. This service should't be offered on internet in USA!
Entity: Hefei, Anhui
7, Report #1328742
Sep 17 2016
07:16 PM
Wigsis Internet: I ordered two wigs from this company. The products had quality issues. On one the hook wasn't attached properly and fell off and the other was too small. Mind you I ordered the same size for both. When contacting them they told me to attach the hook myself and that I ordered the wrong size. How can I order the wrong size when I ordered the same size for both and one fit and the other didn't. Upon measuring the wig that was too small I discovered their measurements fit the size of a petite to small according to their measurement guidelines on the website. They are not cooperating on the refund and told me they couldn't resell it or use it. Well I can't use it either. China Internet
On August 24 I placed an online order for two wigs from Wigsis based on the advertised picture, color and sizing chart.  These wigs are advertised as custom made.  Upon receipt of the wigs I noticed that the hook that sizes the wig  to your head was not attached properly and fell off.  The wig fit but didn't look anything like the picture.  It was not styled.  Upon trying on the other wig it was too small. I promptly notified the company using their email support address explaining the issues as stated above.  They asked me to send pictures of the wigs showing the label.  I complied making sure the picture highlighted the issues.  Once they received the information the immediately wrote back and said there were no quality issues so they wouldn't issue a refund.  The only issued them for quality problems.  They told me I could sew the hook on myself and that I ordered the wrong size.  How could that be when I ordered the same size for both. With their response I measured the wig that was too smal and found the measurements matched the size of a petite/small size.  The measurements of the wig they sent was 21 inch for the circumference and 12 inch from back to front.  The measurements for the average size I ordered were 22 inch circumference and 14-14.5 inch back to front.  No wonder the wig didn't fit. Their last response to me was if I return it they can't resell or use it.  Well neither can I.  That returning it will be expensive and waste both of our time.  They also said that parcels get loss during the transportation process and they are not responsible for lost or damaged packages.  Funny, the package arrived to me just fine in perfect condition.  They also offered me a 15% discount on my next order and they will improve their products and supervise the factory so this doesn't happen again.  Are you kidding me.  Why would I order anything else from Wigsis after this experience.  I am seeking a refund for both.  I didn't buy a wig to have to repair it or receive one that didn't meet their specifications.  I take their comments about problems with returning issues as an out to say the return was not received in good condition. This is a ripoff company and they are not concerned about satisfying their customers as stated on their website.  At our website your complete satisfaction is our top priority.  
Entity: Internet

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