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1, Report #798658
Nov 16 2011
12:11 PM
Xlibris Xlibris - Danger - Buyer Beware Bloomingdale, Indiana
Unfortunately - everything written about this company, is also my experience to date. I am trying to work my way through things with them when they answer emails.My representative is Roy Andrews - bless. Or is this a ploy. I have had a bit of good cop - bad cop response from them.But maybe we also have to play them smart. Keep a record of everything. In time when there are enough people ripped off maybe we can be a collective and get our own back. I am working on a strategy.Maybe this company could put us in contact in some way and build up a momentum.Alone and divided we fail, united it might be possible to fight back.Buyer beware. Does anyone know of any senor person from Xlibris in the UK with a contact address / details?
Entity: Bloomingdale, Indiana
2, Report #672845
Dec 17 2010
08:06 PM
Xlibris Scam Xlibris Corporation Fraud Bloomington, Internet
Quite simply, Xlibris is a fraudulent, dishonest and incompetent, disaster zone. Xlibris is nothing more than a quick-buck scam printer, posing as a "print-on-demand publisher", and it has one of the highest complaints percentages for a small business of it's type - with numerous civil legal proceedings for fraud and libel - including one major one that is currently in the Indiana courts and when the judgement is made public in Spring 2011, will likely make the Rebecca Brandewyne/Authorhouse saga look like a walk in the park. (Word is they're going to need to remortgage a few houses to cover the damages on this latest libel case) Xlibris was started in the late 1990s in a parents' basement, and was previously run out of a garage/home office in Philadelphia, but in the last year moved to the Author Solutions call-center with partner frauds, AuthorHouse (which has a long legal history - just Google "Authorhouse Scam" to find out) and Searchforpublishers.com - the quintessential Author trap. As of December 2010, Xlibris owes huge back taxes to the IRS and is currently carrying huge liabilities that Mr Princeton CEO Kevin Weiss has strategized to rescue with disturbingly dubious "publish 2 for 1" / "publish for a buck" coupon deals which any writer, however good or bad, should stay well clear. Their book production is dogshit like their customer service. Piers Anthony, one of the website's English owners, one of the swarming flies who still fronts this scam, is a failed British "published author" and part time con-man who lives in Florida, and has a few skeletons of his own - including a 20-year old criminal record in the UK for serious sexual misconduct, fraud and theft. Yes, Random House does still own a percentage - but let's be clear folks, Random House has a sleeping stake much the same way that Microsoft partially owns the adult services site, Ingenio/Niteflirt and don't they keep that very quiet. RH makes VERY CLEAR that Xlibris books have nothing to do with RH. The Xlibris website contains inept, vague material which is more confusing than helpful, and makes wild inconsistent boasts about how the company has "600 staff" on one page, yet, on another page mysteriously has "300 employees". The company actually has 3 full time employees, (including Mr Ivy League Kevin Weiss), and at any one time up to 10 part time workers, most of whom are part-time college students who know virtually nothing about publishing except high school english and how to make a greasy $10/hour. The problems with printing at Xlibris are as long as Authorhouse's scam history, they are a disgusting company and I'm sorry they ever crossed paths with my work.
Entity: Bloomington, Internet
3, Report #969760
Nov 15 2012
02:03 PM
Xlibris Corporation Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Charlie Duke, Xlibris Corporation, Xlibris Publishing, Xlibris Write Your Own Success Bloomington, Indiana
Charlie Duke, a person working for Xlibris Corporation contacted me recently to offer a deal to publish my book. I said no because I was deceived and ripped off by Trafford Publish, which is a sister company of Xlibris. Without knowing what I went through with Trafford, Mr. Due said I'm pretty sure that Trafford remedied this situation; I just wish to help you publish your book. No, do you think I'm that dumb? I asked. I made it clear that I didn't want to publish Xlibris as a sister of company of Trafford Publishing. Here is what Charlie Duke wrote me back: On Thu, Nov 15, 2012 at 11:09 AM, Charlie Duke <Charlie.Duke@xlibris.com> wrote: Mr. Sanchez,   First of all I do not think you are dumb. I never known someone who writes that have the attribute of a dumb. All companies always have haters. All companies have shortcomings. Xlibris, is one of the pioneers of the print-on-demand publishing services industry, and still leads the way today. One of our founding principles, dating back to when we were newly incorporated and making books out of a basement office, is that authors should have control over their work. This principle still stands today as we help hundreds of authors every month publish their work in the manner and form that they envision.  Xlibris has been publishing books for more than a decade. Now with over 40,000 titles in print for over 35,000 authors, you can count on Xlibris' extensive experience to provide dependable, long-term, individualized support through the publishing process and in the years that follow. We wont be able to exist this long if we are doing something wrong. I am aware that there are unsatisfied authors due to honest mistakes, but nonetheless, these mistakes are unacceptable and they rarely happen in our company. I am not aware how Trafford do their thing but I know one thing, that Trafford is under Author Solutions but Xlibris does its business separately. The bigger the company grows, bad bogs will also follow. Xlibris is a member of the better Business Bureau and with that alone I am proud to be working for the company. However, we cannot ignore the fact that you have been a victim of Internet Thievery, But I dont have the power to undo this. But as a Customer Service Representative for a Publishing company, I can help you start over and get your book out in the market. Sincerely, Charlie Duke Did  he think that calling me dumb and insulting me was going to make me change my mind. These people are rude, unethical, and thieves. Authors beware. Don't publish with this people, they are the type that would use a shotgun to ask you for a favor.
Entity: Bloomington, Indiana
4, Report #955853
Oct 16 2012
04:31 PM
Xlibris is the biggest fraud of a company that I ever had the misfortune to engage. In the past nine months, I have been shuffled between Author Services Representatives all promising that my books would be published soon. My first ASR Cherry Bates left the company, and no one even notified me until two weeks after the fact. The next ARS Gregory Ellis failed to return my phone calls. I was then assigned Glenn Bryce who did not return my e-mails or calls for some time. I was simultaneously told that he had left the company and was out on leave!  When Mr. Bryce did acknowledge my e-mails and eventually call me, he told me that the pdf file to my first novel had been lost and that we should go ahead and publish my second novel first. I was unhappy about this but agreed. In the meantime I sent a copy of my first novel to Mr. Bryce with corrections that I wanted made. I assumed that since Xlibris had lost my file for the e-book, they could at least make some changes gratis. The e-book was created, but some idiot wiped out all the italics from the manuscript, italics that were there for a reason. After several attempts, I thought the Xlibris technicians had got it correct, but I was wrong. However, Xlibris posted the e-book on their website and secondary sellers websites. I asked it to be removed, but it wasnt. I was eventually assigned Ken Barnes as an Author Services Representative who promised me that all the changes to my first e-book would be made. He also assured me that the corrections that I asked to be made gratis to my second novel would be honored due to all the trouble I had encountered. I had already paid $250.00 for post-productions corrections, which involved some minor punctuation and the use of the correct book cover, so I was happy about that. When Xlibris technicians created the e-book for my second novel, a flawless product could not be created without mistakes being made. I again asked for some minor changes to be made gratis considering the work had to be done any how to correct Xlibris mistakes!  I sent letters of complaint to Xlibris managers Raymond Chin, Michelle Postrano and Elaine Jerome-Headley, but nothing was ever done. Neither Mr. Chin nor Ms. Postrano could even acknowledge my e-mails.  At this point I was given a rash of grief that I had to pay another $125.00 to get these corrections implemented. This was the straw that broke my camels back! I canceled my business with Xlibris and sent out signed Letters of Intent to the appropriate Xlibris managers with a carbon copy to everyone I had dealt with in the past nine months. Rey August sent me an e-mail stating that my account was cancelled. Then a week and a half later Matt Evers called me and said that it was his understanding that I wanted to cancel my account! I went ballistic. This was just another example of Xlibris incompetence!   I should also add that one of my book packages (I paid for four books to be published) included single item accessoriesbookmarks, posters, business cards, and postcards. After sending detailed notes and pictures regarding the font and pitch size for the text and the book cover I wanted used for each product, it took Xlibris technicians six tries to finally get it right. Each time a new version of the items arrived, it looked like my instructions were completely ignored, and the techs did whatever they bloody well wanted! The 50 SEO clicks that I received in my first book package were used when the incorrect version of the e-book was published, and Xlibris refused to give me another 50 SEO clicks to replace them. All in all, it has been an expensive and frustrating nightmare working with Xlibris. Although I lost a good amount of money, the thing that angers me most is the time I lost from my life dealing with these incompetent, lying b*stards. I discovered too late that I'm not the only one who has encountered problems. There was a lawsuit against Xlibris in early 2012 by the State of Indiana where the company headquarters is located (Bloomington). Obviously, the problems with Xlibris are far-reaching and go way beyond the customer service department in Cebu, Philippines.  After reading all the consumer complaints about authors not receiving their royalties, should either of these books had been published, I doubt I would have seen a dime in royalties. Bottom line: Do not deal with Xlibris no matter how much you want to be published! BTW, Xlibris also operates under the name iUniverse.
Entity: Internet, Internet
5, Report #824078
Jan 17 2012
02:44 PM
Xlibris Do not use them! Internet
Hello.  We went to different sites for reviews when we were looking to publish a book.  We selected Xlibris based on those reviews.  This is our first published book.  Xlibris did an excellent job on the book itself.  That's about all the good I have to say about them.  Here's the bad..We waited to publish the book until June so we could get all the bugs out and so it would come out just before Christmas.  After getting all the bugs out, we were ready for a October/November release.  Xlibris' website went down and we were flooded with frustrated clients not being able to order the newly released book.  To this day, Xlibris cannot give us an accurate accounting of our sales or royalties due us.  Our first sales started in August.  We have not been paid a dime.  They will not return our emails/calls or if they happen to, they do not act upon our requests.  We were promised a leather bound edition, which we never received.  We paid them $10,000 US dollars and as soon as we paid them in full, they did a complete reversal in support, which is now nil.  We call or email them daily and all we get is a run around.  We are considering contacting other authors who have hired Xlibris for a possible suit action. 
Entity: , Internet
6, Report #904329
Jun 28 2012
03:50 PM
Xlibris HUGE RIP OFFS!! Bloomington, Indiana
Beware!!!  Anyone looking to self publish PLEASE BEWARE of this company.  They are unprofessional and do not deliver as promised.  All of the business I did with them was with people in the Phillipines.  None of them speak proper english and these are the ones putting together your book descriptions, press releases, etc.  I paid for these services, yet the grammar, spelling and punctuation was so bad that I ended up re-writing every bit of it!  They are supposed to be publishers???????????????????  Just go on the website and read some of the book descriptions on there for other duped authors-you will laugh!!  Grammar, mis-spellings, etc etc.  This is how they represent an author?  If you are contemplating publishing a legit book, you are intelligent, and want a professional job-DO NOT use this company.  I wish I had found all the negative information out about them before I signed on.  Also, if you want to get royalties for the sale of your book once it's published, Xlibris is NOT the publisher for you!!  You basically pay them for the publishing and they get to keep your royalties too!!! What a deal!!!!! Currently, several authors have a class action suit working against them. 
Entity: Bloomington, Indiana
7, Report #971478
Nov 19 2012
03:24 PM
Xlibris marketing services , Internet
While the publishing of my books was done in a satisfactory manner, their marketing service was a huge ripoff. I paid them over $1,000, and they promised to send out one million emails advertising my book. I never even got a list of who they sent it to. Stay clear of their marketing service as it sucks! 
Entity: Internet, Internet
8, Report #789615
Oct 17 2011
06:36 AM
XLibris Publishing XLibris Book Publishing, XLibris Corporation POD publisher, vanity publisher, self-publisher Bloomington, Indiana
On 5 July, 2011, I began discussions with a representative of XLibris Publishing to  produce my third novel, Twisted Key. In the initial discussions and before paying for any services I made it clear to the consultant that I needed a cost-per-unit of around $6.00 before shipping costs are figured in for each copy I purchased. That price allows me to make a decent profit on each sale,  since I wholesale to indie bookstores at $12.00 per copy and retail to customers at $15.00. I was NOT given a cost per unit  but was assured it would be reasonable and until they calculated their setup and production costs any figure I was given would not be accurate. I liked what they had to say about what they could do for me and going with XLibris would put copies and promotional materials in my hands for the Fall selling season. So I signed their agreements and paid the $1050.00 fee to have the work done. It was only after the money changed hands that I was given a cost per unit of $13.00 for me to purchase copies for sale, and everyone I spoke with at XLibris said that is their Standard fee. Before the shipping charges were added, of course. Each of my novels requires 2 years of research, writing and editing. I cannot make a profit off of this novel. I cannot even make my $1050.00 back. I cannot afford to purchase copies of my own novel to sell, since nobody in his right mind is going to buy a 6 x 9 paperback for $20.00, which is what I would have to charge to make any money from a sale. On 27 September I sent an email to their Customer Service department laying out my concerns and their several failures to comply with the terms of the agreements for services (including the provision of an LLC# for the novel. I gave them 10 days to reply to the email. They have not chosen to do so. I am posting complaints and writing blogs to warn others away from doing business with XLibris Publishing.
Entity: Bloomington, Indiana
9, Report #804379
Dec 02 2011
08:15 PM
Xlibris Xlibirs ripped me off and don't take my calls, Internet
Xliibris will kindly take your money and then they don't deliver what they promise.  You will never see you royalties, because they won't report your sales to you.  I had a least 50 family members and friends purchase my book on Xlibris website and they sent me a royalties check for the quarter for a litte over a $1.00.  They are excellent at calling you up asking for you to purchase extra services and then they not deliver as promised once they have your money and it almost impossible to get someone on the telephone.  They over priced my book and then told me I had to pay $1,500.00 to bring the price down and then they said because I dropped my price my royalties would only be $1.00.  I had to pay another $1,700 to get my royalties back up to 25%.  Now that they have all my money I can never reach anyone there.  I am out of almost $25,000 and I will never see my royalties from them.  My only chance to recover is to buy a ton of books from them and sell them on my own and it cost to become a vendor to sale your book on your own.  Stay away from Xlibris they smile up front and take your money and then lie and disappear.  They will turn you over to someone who speaks very little english and won't understand your complaint nor follow up.  I put my life savings in Xlibris and my book and I'm stuck and Xlibris doesn't give a d*mn.  How in the h*ll are they still a legal business?  They need to be investigated and shut down after they pay their authors their royalties.  Please email me at (((email redacted))) if need me to elaborate, I will be happy to save you $$$$$$ to not do business with them.   CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
10, Report #803711
Dec 01 2011
11:41 AM
Xlibris Incredible inept book self-publishing Bloomington, Indiana
Xlibris is best at self-promotion, not self-publication. Call are not returned; emails not responded to; all editors have trouble understanding requests. Marketing is non-existent; production, embarrassing; editing, totally inept. The entire process...from beginning to end...was met with incompetence. What is supposed to be an enjoyable outcome is a mess and it still is not over after 7 months.
Entity: Bloomington, Indiana
11, Report #860459
Mar 28 2012
10:23 AM
xlibris No one can buy my book website sucks, Internet
I wrote a book and purchased their package. Now the book is for sale. No one can buy it because their website is down 85 percent of the time. I call all of the time and no one can tell me how many books I have sold. You call and speak to someone in India who can barely understand you. When I joined up the people were all american and I haven't spoken to an american since.
Entity: , Internet
12, Report #948591
Sep 29 2012
10:32 PM
XLibris they want money to fix their mistakes! Bloomington, Indiana
I'm just trying to get my book published. I would use Lulu, but I'm not technically proficient enough. I paid these people at Xlibris, who are supposedly independent publishers, to publish a children's book.  They offered a deep discount.  (red flag #1) So I sent them the text and illustrations, they emailed me back the galleys, and the text was pretty much unreadable. Parts of words were missing, the misspellings were numerous,  (yu instead of you, for example) just crazy, like the person copying my text had never heard of something called English. So far, I have sent them four sets of corrections, twice through regular mail, since they claim they couldn't read the first set I sent them. They claimed the envelope was wet, so the writing was illegible. Like they would know from illegible! Now, they want more money for the corrections.  I emailed three separate people there, informing them that there are no corrections,  they just need to fix their mangling of the text I sent them, and that I absolutely will not be swindled out of any more money. I told them they need to send the correct galleys with the words I wrote spelled correctly in a timely manner, or I will be forced to seek legal action.  Anyone who's dealt with these people please let me know how it turned out.
Entity: Bloomington, Indiana
13, Report #1150297
May 28 2014
01:19 PM
Xlibris Refund request minus $150 ,Set Up Fee, Bloomington Indiana
Sent email about cancelling my agreement before the final payment, due to poor customer service. I asked for an revised agreement with the correct payment schedule and it took over 5 days for a turnover. However, i had to request it several times.. Now it's been about a week and a half and no reply...   
Entity: Bloomington, Indiana
14, Report #977031
Dec 02 2012
07:43 PM
XLIBRIS Publishing Company SCAM Publishers Bloomington, Indiana
After spending 2+ years putting together my late stepfather's WWII memoir, including photos, captions, dialogue and researching other unit members who were motion photographers during the Italian Campaign and served with him, I was very happy that the promise I made to Burke that I would publish his book I was able to fulfill.  THAT was my dream. Now for my nightmare -- From start to finish, dealing with Xlibris! We purchased the top of the line package deal which pretty much included everything. Their editors can't spell and we spent HOURS correcting their edits! The quality of the paperbacks -- we ordered hard cover and paperbacks -- was despicable!!! Pages torn, stuck together, words missing, the cover was urine-yellow -- they misspelled the author's names on the binding as well as the front cover, no returned phone calls, being brushed off constantly by their manager, we had to send boxes of our books back several times with post-it notes showing where they screwed up -- we still have boxes left of books we're too embarrassed to sell or even GIVE away because the quality of their publishing and printing STINKS big time! Like the other complaints against Xlibris, my royalties wouldn't even buy me a cup of coffee at Starbucks! Meanwhile, Xlibris, Amazon, online book sellers and other venues have made mega bucks and I've seen next to nothing in any royalties. I recently received a check for $3. Whoopee!!! As an author who spent over $5,000 from start to finish at Xlibris, I haven't even come close to half of what I paid.  Dealing with Xlibris was a total nightmare!  I reported them to the Better Business Bureau a few times but never got anywhere. So author beware...Xlibris is only out for themselves!
Entity: Bloomington, Indiana
15, Report #1252573
Sep 02 2015
05:29 PM
Xlibris Will not give me back my refund Bloomington Indiana
Xlibris publishing company will not refund me back my money. I asked for a refund because I felt all they was thinking about was money. I informed them that I was using my card from work and had lost my job and therefore it doesnt no longer work but they insist on keep trying it. I also wanted my money back when I read all the negative reviews. The lady ther name Erica Twain gave me this lame excuse about the agreement that I signed stating that there was a nonrefundable fee because the card was decline and that the about of money I sent them was the agreement if I didnt follow through was just enough for their fees. I sent them $196.00. and in the agreement it states that it will be a non refundable fee for $30.00 if I would ask for a refund. It makes no sense to me. She couldnt even explain it herself. They took almost $200.00 from me. Now I'm left with no money or no book published. I dont think it's right for them to take all my money like that. These people needs to be put out of business.
Entity: Bloomington, Indiana
16, Report #1163393
Jul 19 2014
12:30 PM
xlibris authors lounge they steal the commisions philippines
i have 73 book sales, but when i connected and tried to call they took the info down from the site and said i sold 4 book and have no sales. where as ive got 70 friends who will prove they bought my book, some for $32.00 s a book they deny it and their stealing the royalties. also there is modifications in my softcover and and interior artwork.
Entity: Select State/Province
17, Report #1376582
Jun 01 2017
02:05 PM
Xlibris Publishing upsell scam, residual ripoff Bloomington Indiana
I published a book through Xlibris publishing in Nov. of 2016. Prior to the physical printing and publishing I purchase an upsell package for 1799.00 that quaranteed 100% royalties from every book sold.I was shocked and insulted when I received my first royalty check of 49.50 for the first quater. I realized my quarter was on 6 weeks long. But I also researched my sales and they were between 80-90 books. I have since spent 3 weeks going back and forth with every person at Xlibris that I needed to talk to. I asked for my full royality payout, I even asked for a refund of the original 1799.00. Although this was the least favorite of mine due to the obvious limitation of any sales in the future. It doesn't matter anyway as my claimned was flat out denied. Not only was this policy never explained to me on the phonbe, it also wasn't in writting anywhere. Im informed Xlibris that had it been an original discussion I would not have signed or paid for the package.
Entity: Bloomington, Indiana
18, Report #757783
Jul 28 2011
03:24 PM
Xlibris Publishing Losing Literararily and Literally by Xlibris Publishing Bloomington, Indiana
I may be a little late catching the bus on this one...but i must agree with Ronnie and many others who have had their short and curly's handed to them by XLIBRIS PUBLISHING. I non-affectionatly refer to them as SEXLIBRIS, because you really get screwed when dealing with them. My experience began in the fall of 08. i recently just published my first book Loving Aretta with them. At first i was much like most of you..a little sceptical and skittish as to whether or not my hard earned money was going to make it into the hands of or the services i was paying for. Well as time went on i noticed that it did and i was getting more and more contact calls from my Liasson. This person would constantly ask me about my book and was i done transcribing it. I originally wrote it by hand in 94 (290,000 words all by hand in 30 days) i had some work to do. Once done i got into a new rythem with them and things seemed to speed up a little with the cover work and inserts and all the other page items needed to be added and where. Well all of this was tedious at best but still inspiring until the book galley came back all jacked up and didn't look much like what i sent out. I called about a half dozen PEGGY'S and finally got it corrected (or so i thougtht) at the end of the day it was still not completely correct and i was getting pissed. Everything they did from that point on was BASSACKWARDS! they kept telliing me about the cover and the completion of the galley but had not finished editing it yet as they say. How the hell can you print or publish something you claim to still be reveiewing. This got worse when it came to me getting my copies. I got 25 paper backs and 10 hardcovers. all were fine accept there was no info on the inside flap of the book. I called and b***ched at about four diffrent people about it and still no satisfaction. I was also told i would get my posters and other sundries for the display and signing event. I got post cards and business cards but no posters and when they did come it was several weeks after i got the cards. Oh did i tell you the book was completed May 21,2011 and i just got the posters last week!. I also just discovered the ruse in the cost of my book by other peoples comments. My book is selling for 23.99 and 34.99. My book has 619 pages all black and white. Many of my books are in publick libraries in number, many have bought it and i am only seeing royalties of 3.00 dollars! Personally i want to burn their collective imigrant asses to the ground!. (nothing personal to imigrants on the whole,just these assholes. I have no illusion that i won't get anything for my book and buying more from them is not an option. Someone needs to shut them down for good!
Entity: Bloomington, Indiana
19, Report #782735
Sep 28 2011
11:10 PM
Xlibris Publishing Company Xlibris Publishing is a scamming company Bloomington, Indiana
my complaint has also been filed with the following: Indiana Better Business Bureau ID 7983707  09/15/2009  Arizona Attorney General consumer complaints RE: CIC-16764 Apx. Sept 2009,Indiana Attorney General RE: File No. 09-cp-60726  Sept. 26, 2009 ABC-15 ivestigator Joe Ducey Apx June 2010. The BBB accomplished nothing and I am assuming that it is still being investigated by the others.I've sense read other complaints regarding Xlibris through Writer Beware Blogs, facebook, and Ripoff Report and they all sound pretty much like my complaint.     Originally I contacted Xlibris for publishing information. They sent me the information in packet form through the US mail. From that point on they called me from one to three times a month checking to see if I was ready to publish. Eventually I sent them my manuscript and I made another book over the next few weeks. After a few weeks they called me,we discussed publishing packages and I agreed to go with one of their packages and sent them the manuscript for my other new book to examine. They seemed to know what they were doing and to be concerned about my books progress through their process. When my books were nearly through the publishing/printing process I began getting phone calls from their marketing people. I didn't want any additional maraketing packages but Miguel Guzeman kept calling and encouraging and influencing and promissing large book sales. He asssured me that he had people who were interested in my books and that he would have them in major book stores before the Christmas Hollidays 2008. He promissed that he would sale copies of my books to atleast three percent of the recipiants of a 3 million email marketaing campaign ad encouraged me to purch the returnability package as it would increase the chances of my books being in Book Stores. t this date Xlibris reports that Amazon sold 3 copies of one of my books. There were also some quality issues. When my books did not show up in book stores and there were no reports of sales Miguel Guzman of their marketing Dept kept calling and calling trying to get me to spend even more money.That went on for a lon time and finally I put my foot down hard to him eventually getting him to stop calling. However others in that company called frequently continueing to try to get more money out of me. Those calls slowed down but did not completyely stop untill I changed my phone a few months ago. Xlibris has 12,716 dollars of my money and it literely destroyed my plans for a somewhat better life style than what I have today. Their scamming has hurt me severely.    If you would like, I can put together a copy of my original complaint with my complete explanataion, and evidence to support my complaint and send it to you via US Mail.     
Entity: Bloomington, Indiana
20, Report #809997
Dec 15 2011
04:31 PM
XLIBRIS Publishing XLIBRIS SCAM Underperforms and Underdelivers STAY AWAY from them! Bloomington, Indiana
Xlibris Publishing is nothing they tout themselves to be.  There is no personal service, no sense of urgency, or compasion to your book publishing.  Yes, they take your money and run!  It has been a nightmare having them as my publisher for my treasured book.  Here is what I wrote to their customer service department: TO CUSTOMER SERVICE SATISFACTION DEPT. (Dec 15, 2011) I cannot begin to tell you how disappointed I am in your overall performance in processing and publishing my book Camels to Caviar. the editing was the most poor performance of all. Shoddy and incomplete. Your editor did not even finish the full book of editing per the beginning of the book comments and suggestions and punctuation. That was the beginning of the lack of interest and professionalism by your company. I give you an F: in this category On the proofing (the galley). After receiving the second proofing of the book, your department did not even finish the book for proofing and I was sent a 3rd and 4th copy to proof again. It was obvious whoever was correcting the proof did not have any personal or professional interest in making these corrections per my requests and in a timely manner. I give you an F for performance in this category. You continually lie as to when shipments were sent out including today when Maricar said she just sent out a copy of my book for authorization yesterday. I received an earlier email saying it was sent and giving the tracking number - not advising whether it was UPS, USPS or Fed Ex. Just sent out. More lies as to time frame to receive my shipment of books when it is already available on the internet. How do I know these books are correct if you have not even sent me a copy yet? No sense of urgency to get this out to me by Christmas for gifts or for other potential interested parties to read and purchase in numbers. Your IT department is obviously self serving in changing formats of your web page where newly released books give only 25 books. MINE is not one of those and only out as of Dec 1st. How am I supposed to create momentum when you cant even order the book through ebook when this is part of my package? Obviously whoever re did your web page is not a BOOK READER as it is not user friendly or complete. You cannot even pull up previous author book previews with this new format. F in this category too. Your press release is useless as your webpage shows no information available on my book. You mean to tell me you could not think a little further and write what the blurb is on the press release as well as the information on the inside of the hard copy book? We have to wait for the IT department to do whatever....absolutely NOT an answer I can work with when this is the KEY TIME for momentum in sales of my book. What kind of people are you? Complacency, non urgency, no problem solving skills and overall shoddy work is all I have received from Xlibris. I fully intend to write on the internet about your poor performance overall from beginning to end. The only person that has worked with me adequately is Vance in my web page set up. The rest of you are all USELESS. There isn't any sense of pride or trust from any of the other people I have had dealings with. I would NEVER suggest anyone using your company again after this STRESSFUL ANGERING experience with you. You couldn't care less about your clients and it so shows. With all these failures I feel some sort of refund of my payment for this package is due back to me. I will be talking to a lawyer about this as I feel you are instrumental in stifling potential sales with these important failures at the last of the process of this book succeeding. I expect a response............................lets see how long that takes!!!!! Katherine Whitley International Tour Manager Author Camels to Caviar The Exotic Adventures of a Tour Manager Stay away from this company, bad news, bad performance, inferior in everyway  STAY AWAY!!!
Entity: Bloomington, Indiana
21, Report #890076
May 29 2012
03:35 PM
Xlibris Xlibris Publishing They cannot deliver what they promise.. Bloomington,, Indiana
Xlibris is an extraordinary company designed to mislead consumers every step of the way. They are either best run company  (designed to perpetuate fraud) or the worst (criminals). The sales dept. production dept. and marketing dept. are all disconnected from each other...they over promise and under deliver on every facet of the business. BUT...you (the consumer) have plenty of warning signals if you listen to your instincts: 1) They demand full payment upfront.  2) They only take your payment over the phone, not online. 3) They force you to buy pre - packed programs. 4) The staff is totally inexperienced, and il informed. 5) They cannot give you a timeline for production. 6) They cannot tell you when your book will done. 7) They charge for corrections, even though they do not show you a first galley. (So, if they transcribed something wrong, YOU pay for it!). 8) Their hours are till 3pm CST.  9) They are not accessible. 10) They are not nice. They totally lack any kid of professionalism, experience, knowledge.  (NOTE: I was told that they hire only interns and students...I believe it). BUT...if you work with them it is YOUR fault...so don't complain. There are so many other, better, professional (and less expensive) GOOD self publishing companies....go to them...in fact RUN to them!
Entity: Bloomington,, Indiana
22, Report #914045
Jul 18 2012
04:11 PM
Xlibris Terri Del Mar@Xlibris, Dona Gruet@Xlibris, AJ Barco@customersatisfaction@Xlibris,Greg Fuentes@Xlibris Riki Sayon@Xlibris, Percy Facturn@Xlibris, I truly belived these people had the best interest in helping me publish my book, 'boy was I wrong! Bloomington, Indiana
It took me years to get the courage to tell my story about being abused, so when i decided to self-publish my first book i truly believe these people had my best interest at heart, especially when i told them that i had a heart condition and doctors sent me home to die. After i checked with the BBB and saw that they had an a+ rating i decided to contact them. The firs thing i notice was after they got my money their attitudes began to change. They laughed in my face when i questioned them about their editing services and why did my book cover had wings in the back of the eyes instead of an angel with wings..their attitudes got more serious when i asked them why people from different countries were ordering my book before i even got my authors copies. It didn't dawn on me that they were ripping me off until they stopped calling my house when i questioned them about my royalty checks or refused to buy into another one of their phone schemes. This company needs to be investigated because what they did to me could be happening to others as well. And even if i don't live to see what happen to them, may be i will when i'm looking at them from the heaven above.
Entity: Bloomington, Indiana
23, Report #955448
Oct 15 2012
04:17 PM
Xlibris Publishing Xlibris Corp. Don't Publish with these Scamsters and Bimboes!!!! Bloomington, Indiana
Don't be suckered in by Xlibris...I have heard that a new self-publishing company grows on the internet every day and given the depression we are in and the sheer and ungodly horde of people who want to get their writings published, it is a perpetual Roman Holiday for scams and con artistry. In my case, I had a collection of cartoons, poetry and essays I wanted to get out there; tried manually hand publishing the volume (approx 87 pages originally) using a local print store---it took forever and cost too much just to make ten soft bounds, the binding was a joke and it looked more like the flight manual for a DC-3 than an anthology of poetry. So I tried lu-lu and a host of others. They were of less than zero help. Even ended up at Dorrance which firm has been in bizz since the 1920s where greats like T S Elliot and Ezra Pound got their start----their package started at $9000.... ...Down. And life to pay off the rest. Long story short, I got conned into buying a grossly misrepresented publishing package from Xlibris and just about everything those people told me they would do turned out to be a bald faced lie. Sure, they produced the damned anthology but they have it hidden under a large boulder on their web site and they won't even show the cover design. They'll never get busted because they are offshore---over in the PIs where they are out of American legal jurisdiction....flatly avoid them.
Entity: Bloomington, Indiana
24, Report #1019592
Feb 24 2013
03:38 PM
Xlibris Coproration Xlibris Corpoation publishing services is a Joke. Bloomington, Indiana
Xlibris Corporation Publishing Services is a Joke. I published a book in 2010. Since that time, I have had nothing but problems receiving my royalties. I was told on several occasions that my claim regarding my royalties is under investigation. This was more than 6 months ago. In addition, I recently received a 1099-T regarding my royalties. The 1099 shows me earning more than twice the amount of royalties I have received. In other words, I would be paying more than twice the amount of taxes on royalties I have never received. I have a different employee call me each time telling me my claim regarding my royalties is under investigation. What a rip-off. I would like to say the same thing someone else said about Xlibris. 'I could write a book on the service I have received from Xlibris.'
Entity: Bloomington, Indiana
25, Report #1140615
Apr 21 2014
09:56 PM
Xlibris Publishing Xlibris is should charged with Cyberhacking and Cyberinsecurity Bloomington Indiana
Xlibris should be investigated for practicing Cyberinsecurity and cyberhacking on the internet- namely:gmail, yahoo, and gmx. I experienced their scheme When they stole my first book, a year ago and recently.The young lady that I had been sending my writings to from my emails took so long until I told her to send my emails back so that I could send an already completed book into Xlibris because the word of the Lord needed toso that this warlock could be exposed and he would leave me alone. Because she took so long, I called their headquarters in Bloomington for help. That lady wanted me to send her a copy of the emails that I had sent to the young lady. I told her no. The young lady had started sending my emails back through gmail, but I noticed them disappearing. The warlock could erase a line here or there but not full messages at a time. I sat there and saw her take back all of my writings from the internet as the young girl would send them. She not only took my emails that I had remaining on my personal computer as my evidence, she went to two of my son's emails including yahoo accounts and hacked her way into every where I had forwarded copies. It was a trip for me because I never knew that someone could just take anything on your computer they wanted. Then she wrote me a letter as if she were the young lady claiming that she sent all my work back to me. I got a retired navy officer at the labor board where we were working to write back and request my documents to no avail. The language of the letter was much more than this young girl that I had been working with about a year. This woman stole my document because I explain that there are people who are meditating taking it to another level which involves rape, stealing from big businesses and corporations, murder, and all kinds of crimes. The second document that I had given the young lady was published with only a few grammatical adjustments that I suggested because Xlibris has very limited English speakers working on their material. One young lady told me that they were in the Philippines. Xlibris added a few images and my first manuscript was prodused and of this date, two years later, I have earned $1.00 and some change on my book that I know people have purchased. They owe me a refund on that book because they had very small input. Remember the first book still had not been published so I prepared notes on the book the woman had stolen to be published by Xlibris to let this woman know that I am still here, and I want someone to tell me that they read a book similar to this next one that I am writing so that I can get file suit. As of today, I am waiting for a young man at Xlibris to return my emails which were sent to him just as the others were. After six months, he sends me some writings from my first and second book which total 81 pages, the same as the first book. The document he sent me was word for word as the first book. He started to get nasty and say in April what are these emails for? As if he did not receive over 200 emails and over 200 images which had nothing to do with the first book. I asked him if he is on crack? The second book shows how this out of body criminal steals from homes, banks, hospitals etc.. It shows how he hurts and murders them. I included images of how he is trying to kill me. This young man does not know that he is getting in the way of the Lord's work. Have mercy on your soul. He is also putting a curse on Xlibris. If people only knew the physical implications on the body, businesses, and family, I could get the assistance of the US government to take this one warlock out who I know has caused serious damages to the aboved mention and others. One example is passengers riding on a bus or plane. This out of body warlock from Jackson, Mississippi sprays sleep medication on the drivers cause accidents or tamper with engines on planes and busses to cause tragedies. Xlibris, you are getting in the way of the small and large businesses who have lost money and some received damaged goods.The workers will not let a person get to the board of directors. If I cannot hear from them by the end of the week, I will seek legal advice.Any person interested in talking with me can contact Rip Off
Entity: Bloomington, Indiana

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