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Report: #286195

Complaint Review: Rent-A-Center - Plano Texas

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  • Rent-A-Center 5501 Headquarters Drive Plano, Texas U.S.A.

Rent-A-Center witnessing first hand the neglect and scams within this company Plano Texas

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First off, being an employee at this company, I have my regrets. They start you out with outlandish promises of a great employment oppportunity and great raises and promotions. These are B.S. at best.

You spend your first couple of weeks doing their stupid training exercises on a computer. After what seems like a bunch of pointless videos over those couple weeks, they expect you to fully know what you are doing and quickly put you on the truck. Pretty typical so far, right?

You generally have to bug the people at the corporate offices for months before getting your "competeive" raises. The raise itself is less than .20 cents after your first full year.

After a couple of months you turn into the house go-for. They could not care less about the safety or health of their employees as long as they get their money. I got very ill the day before my scheduled day off and proceeded to be repremanded for not showing up on my day off to make up for the day I missed, even though it was covered by sick pay.

I have also had some bad injuries and was supposed to be on light duty but instead spent my time carrying appliances and furniture by myself.

They rip-off customers on a daily basis. Generally they start by overcharging for their product by at least 4 times its actual value. They will harass customers to no end when they want payments, but cannot pay their own bill on time to other companies and suppliers. I have seen some employees go as far as refusing customers based on their appearance when they come into the store.

They also rip people off with what they like to call Benefits Plus. One of the things that disgusts me is they say if you lose your job they will cover payments on your account for up to $1000 or four months. The only way it will help you though is if you keep your account paid until you have been unemployed for 30 days and then they will help out.

They also like to take advantage of the customer with shady pricing. I have seen the companies remaining cost on a piece of merchandise go as low as $25 and when the employee types up their rental agreement the company ends up giving it to that "valued" customer for a price closer to brand new.

These mark-ups generally go as high as four, six or even eight times the value of the merchandise at the time or when brand new. I have seen them go higher.

I am at this time looking for new employment, as my most recent opportunity for promotion was thwarted by the companies practices. When I first came to the company we were putting in up to 70-80 hours per week. Then one day they came in and said they were making us a fourty hour a week "test" store.

Needless to say, 9 months later the store manager position opened up and I put my name in the "hat". They refused my request because they said that I was not putting in the required 50+ hours per week needed to qualify for a promotion, all the while saying I was qualified otherwise. They said I did not work enough hours within the company to qualify.

So instead they took advantage of the sitiuation by temporarily giving me all the control and responsibilities of a store manager without paying me for the title. After all their excuses they brought in a person who had never worked for them.

I will come back with more details of this horrid company after I get off of work tomorrow, as I am by no means done revealing what I do know about this companys abuse of employees and their practices in taking advantage of the customer.

The great one
somewhere
U.S.A.

This report was posted on Ripoff Report on 11/23/2007 12:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rent-a-center/plano-texas-75024/rent-a-center-witnessing-first-hand-the-neglect-and-scams-within-this-company-plano-texas-286195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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