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Report: #1186860

Complaint Review: rentalcars.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Cvillebrit — Charlottesville Virginia
  • Author Not Confirmed What's this?
  • Why?
  • rentalcars.com Internet USA

rentalcars.com Total rip off and awful customer service Internet

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I rented a car in Bordeaux through rentalcars.com, and when I arrived at the Europcar rental desk I was told that they couldn't accept my American credit card because the numbers weren't embossed. When it became clear that they weren't going to budge, we put the car rental on my European friend's credit card. The cost was the same in Euros as it had been in dollars, but we just wanted to get the car rented. Later, I discovered that my card had been charged by rentalcars.com and my friend's card had also been charged for the same rental. 

When I contacted rentalcars.com they kept arguing that we had not been double charged and finally said that the charge on my card was for the car rental, and the charge on my friend's card was for additional insurance. We had been told by Europcar that the total charge including insurance was the 76 euros that was charged on my friend's card. 

I requested a copy of the agreement from rentalcars.com, but they never provided it. It's clear to me that they have no interest in providing any sort of good customer service, and that they are going to keep my money. I will NEVER use them again, and will be happy to pay a little more to go through a reputable company.

This report was posted on Ripoff Report on 11/04/2014 08:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-total-rip-off-and-awful-customer-service-internet-1186860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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