Complaint Review: Renton Upholstery & Diego Custom Marine
Renton Upholstery & Diego Custom Marine Diego Aguillon Cheap materials and Wrong Fit Not Custom Made Kent Washington
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My son bought me a sail cover and bimini for my sailboat for Christmas. He ordered it on-line from Diego's Custom Marine & Upholstery. Paid in full before shipment in early December. Then the nightmare began: Diego shipped in the cheapest possible way, parcel post. It took more than a moth for the shipment to arrive. I fist could't believe how extremely light the package was indicating the light weight of the materials inside. We immediately installed the sail cover. It looks sloppy due to the improper fit, but it works, so no real complaint with the cover except that it does look cheap due to the lightweight canvas used in making the cover. This cover cover ner be mistaken for a good sailmaker in Marblehead ,Mass, for sure. The real problem is the Bimini. Aside from the poor quality canvas, the tubing was made too small and does not provide any head room when in place; therefore it can't be installed. Its at least two feet shorter in height than it has to be in order to stand below it. He has refused to send me a properly made frame. I've been complaining for weeks and he has failed to send me what I purchased and that a CUSTOM MADE BIMINI SPECIFICALLY DESIGNED AND MADE TO FIT MY BOAT. This is not ricket science. If his interest was in delivering what he claims he produces there would not be an issue, but he is a ripp-off artist and should not be making anymore victims. After my continuing complaining he sent me two one foot tubes and told me to attach them to the wrong frame he made. If even this could work I would be on my way after learning a lessson that I'm hoping others will follow by not doing business with this scam artist who sounds like such a gentle voice over the phone.
This report was posted on Ripoff Report on 02/27/2015 06:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/renton-upholstery-diego-custom-marine/kent-washington-98032/renton-upholstery-diego-custom-marine-diego-aguillon-cheap-materials-and-wrong-fit-not-1212103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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