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Report: #1226024

Complaint Review: Renuvaderm - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: LizH — Sedona Arizona USA
  • Author Confirmed What's this?
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  • Renuvaderm 3760 W. McFadden Ave. Ste B 602 Santa Ana, California USA

Renuvaderm Renuvaderm Free Trial is a Total Scam Santa Ana California

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I responded to a free trial ad for Renuvaderm skin cream that offered a full thirty day supply for only payment of shipping and handling.  As I was checking out of this site, another add appeared that offered their eye cream product for only a minimal shipping and handling charge. I received the products and was horrified a month later when I saw my Visa bill had been charded $89.47 and $94.57 respectively for these trial shipments.  I called the Renuvaderm customer service representative(CSR) to say I only ordered a free trial and did not agree to any payment other than shipping and handling.  The CSR said there were additional terms that required me to call fater two weeks to cancel.  I did not see this caveat and cannot find it on their Free Trial Web Site.  In addition to saying I could not get credit for products that I did not authorize the purchase the CSR continued to try to upsell me to buy more product.  This "Free Trial" is a total SCAM and I feel I have the right to a full refund (minus the shipping and handling) for these two products.  I am extremely dissatisfied with Renuvaderm marketing misrepresntation and fraudulent means to get potential buyers for products that are advertised as a free trial.

This report was posted on Ripoff Report on 04/30/2015 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/renuvaderm/santa-ana-california-92704/renuvaderm-renuvaderm-free-trial-is-a-total-scam-santa-ana-california-1226024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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