Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Riot Hospitality Group for its full commitment to quality customer service.

Ripoff Report's discussions with Riot Hospitality Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Riot Hospitality Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Riot Hospitality Group's principal, Mr. Ryan Hibbert has informed us that his personal philosophy is that his customers experiences and respecting his employees to provide a safe environment are the most important things in the heart of the business. As a successful businessman, Mr. Hibbert feels it is critical to listen to his guests and respond properly. By always putting them first, Mr. Hibbert hopes to maintain Riot Hospitality Group as a successful enterprise both now and for many years to come. Another top executive, CEO Ronald Way told us that Mr. Hibbert's personal business philosophy is based on the premise that he "strives to add value in service and employee respect, understanding that a successful business model is based on value-added services, and client care".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Riot Hospitality Group truly communicates all aspects of its service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and delivering on their promises.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Ryan Hibbert during an onsite inspection held by a third-party verification company with no biases towards Riot Hospitality Group.

Riot hospitality is a restaurant development and management company based in Scottsdale, AZ. Their focus as a company is to reinvent the typical restaurant experience for their customers. This is achieved by creating restaurants that specialize in various areas to provide their customers with a tailored and unique experience.

Leads for Riot Hospitality Group are obtained primarily through customer referral and word of mouth. Ryan Hibbert expressed that his drive to provide the best environment possible is what generates and maintains customers, "we consider ourselves a very highly integrative restaurant concept management company that really strives to serve the best food and provide the best service possible for every customer. In an environment that makes people feel safe and part of a culture. So that is kind of our big deal is we provide an environment that really lends to a culture. Whether it is a Mexican restaurant feel or a country music western feel or an American Gastropub you know we really try to strive to bring that environment to every customer. To make it as authentic as possible and kind of make it kind of a family environment."



CUSTOMER CARE & COMPLAINT RESOLUTION – RIOT HOSPITALITY GROUP

Mr. Hibbert was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hibbert expressed that there can be various levels of dissatisfaction within the restaurant business. He views this as an opportunity for his customer services staff to shine, "there are recovery situations all the time within the businesses that are handled by management whether it be slow customer service or food not to their liking. And we take a lot of steps to make sure that every issue is covered and every customer leaves happy." He additionally stated, "we do offer an opportunity for full 100% compensation if somebody just really isn’t happy with what they receive…. which I can honestly say I don’t think happens hardly ever so that is a pretty good thing."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Hibbert stated, "we have a pretty solid structure in place so I think that unfortunately, this was something that was a personal attack that was trying to discredit me as opposed to a real claim that was something wrong with my business."

Riot Hospitality Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, " I am happy to become part of the program. I think it will be very helpful for my business and customer satisfaction and just knowledge that we are on the up and up."



RIOT HOSPITALITY GROUP – STATEMENT FROM THE CEO

" We are one of the top Hospitality Management companies in the US that strives to add value in customer service and employee respect, understanding that a successful business model is based on value-added services, and client care.

Riot Hospitality Group's employees and staff have expressed they feel extremely safe and satisfied at their workplace. One of Riot Hospitality Group's corporate employees told us that "I absolutely enjoy coming to work every day. My job consists of managing creative concepts and events and my interactions with the CEO Ryan Hibbert and others at Riot Hospitality Group are always professional and extremely productive. Riot Hospitality Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Riot Hospitality Group provides a very safe and positive work environment. Opportunities for suggestions and improvements are encouraged. Ryan Hibbert is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Riot Hospitality Group's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM RIOT HOSPITALITY GROUP

Riot Hospitality Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Riot Hospitality Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Ryan Hibbert, Ripoff Report is convinced that Riot Hospitality Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Riot Hospitality Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. This customer / employee never responded to our email to help them.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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