Report: #1435015

Complaint Review: RIU PALACE MACAO - Punta Cana Provincia de San Juan

  • Submitted:
  • Updated:
  • Reported By: rojo — sarasota Florida United States
  • RIU PALACE MACAO Punta Cana, Provincia de San Juan Dominican Republic


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Wow!!!! Where do I even begin? I arrived at the Rui palace on Friday, March 16th... 1ST day of my hell trip. RUDE RUDE AND RUDER. When I first arrived they seemed nice but after we checked in it was a different story. They put us in a FILTHY room with two twin beds pushed together. The hotel didn't have WATER or WIFI for an ENTIRE DAY!!! We couldn't use the bathroom, shower, brush our teeth or anything! They didn't even care. They said its NORMAL. If you are not 65+ DONT STAY HERE. The workers talk about you and make it obvious. This was the worse experience of my life. They wouldn't allow us to eat at the OUTSIDE buffet(off the beach) because we had sand on our legs from walking to the OUTSIDE buffet.We tried asking for the managers about every problem that we had and what do you know?? Everyone that we asked for a manager claimed to be "The manager" and basically told us to deal with it in a Very rude way! The food was ok, same food every day. Alcohol drinks were WEAK. We had to walk to the other resorts to have a good time honestly. . . DONT STAY here people. FAIR WARNING. It's sad that we couldn't enjoy our own resort without all the workers staring and whispering and pointing and laughing. They didn't even greet us whenever we would come back to the resort smh. Not worth it. STAY AT ANY OTHER RIU except the MACAO. To make things worse...I checked my statements when i got back home and they double charged me and they keep hanging up on my bank!!!!!!!

This report was posted on Ripoff Report on 03/19/2018 08:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/riu-palace-macao/punta-cana-provincia-de-san-juan/riu-palace-macao-very-rude-double-charged-my-cc-punta-cana-provincia-de-san-juan-1435015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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