Complaint Review: RocketLawyer.com - San Francisco California
- RocketLawyer.com 55 Second Street, 7th Floor San Francisco, California United States of America
- Phone: (415) 813-6198
- Web: RocketLawyer.com
- Category:
RocketLawyer.com Auto Pay $39.99/mo even tho canceled within free trial. No way to login to my account to correct it. San Francisco, California
*UPDATE Employee: Rocket Lawyer Assistance
I joined the free trial & got layer off so I canceled with in the trial deadline. My account has been charged every month since August, 2012 $39.99 via auto pay that was required to join the trial. I cannot log in to the site to cancel though & there is no other way to turn off the auto pay. i've payed $200 for nothing & I'd like to be officially cancelled & have my money refunded.
This report was posted on Ripoff Report on 12/20/2012 03:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rocketlawyercom/san-francisco-california-94015/rocketlawyercom-auto-pay-3999mo-even-tho-canceled-within-free-trial-no-way-to-login-984783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Rocket Lawyer Assistance
AUTHOR: jwhelan - (United States of America)
SUBMITTED: Friday, December 21, 2012
Hi Lynn
Sorry for any frustration. You can definitely downgrade your account and stop payment at anytime through the website. It sounds like you're having problems logging into your account though. Feel free to contact our customer service team between 6am-6pm PT M-F at (877) 881-0947 for assistance. They can also end your membership while on the phone if that's more convienent, or you can simply email us at support@rocketlawyer.com. Just be sure to email from the email address on file.
Thanks
John Whelan
Rocket Lawyer Customer Service
Advertisers above have met our
strict standards for business conduct.