Complaint Review: Roctel And ESBI - Internet
- Roctel And ESBI roctelcorp Internet U.S.A.
- Phone: 888-295-3724
- Category: Voicemail Services
Roctel And ESBI ripoff phone service that I never requested just appears on my Verizon phone bill! Rochester New York
*Consumer Suggestion: Exactly how is Verizon the problem here?
*Author of original report: Response
*UPDATE Employee: "other providers" message
*Author of original report: Slimy RocTel Update
Since I had never heard of these people and since I do get a lot of wrong-number phone messages, I just deleted it.
Then my phone bill from Verizon (billing date of April 28) arrived with a $16.72 charge from "another provider" - Roctel! And FOUR times on this one sheet of paper, Verizon tells me to not contact Verizon but to contact ESBI directly for any questions! So it obvious that Verizon expects to receive plenty of customer flack and is trying to head-it-off!!!! Unbelievable.
I phoned the phone number for ESBI and of course could only get an automated "customer service" (joke). So I punched in my ten-digit phone number and was told "Your cancellation request has been received. Thank you for trying Privacy Plus". Unfortunately, I have this bad feeling they will not be going away easily or quickly.
This report was posted on Ripoff Report on 05/20/2006 05:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/roctel-and-esbi/internet/roctel-and-esbi-ripoff-phone-service-that-i-never-requested-just-appears-on-my-verizon-pho-192494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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