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Report: #1263678

Complaint Review: Rooms to GO - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Kavi — Texas USA
  • Author Confirmed What's this?
  • Why?
  • Rooms to GO Nationwide USA

Rooms to GO Bad Quality Leather used on sofas which don't last more than 3 years Nationwide

*Author of original report: Sent an Email to Tellus on Oct 21

*UPDATE Employee: Tellus

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I bought my Love Seat and Sofa in December 2011 and took the extended warranty. Exactly after 1 month of expiry of the extended warranty my sofa and love seat started cracking and peeling . I tried to talk to the sales people in the store but they say "we cannot do anything after the warranty has expired". I have moisturized the sofa and love seat regularly with the lotion given by R2G. But looks like the so called leather is defective as many other people have complained online. 
 
I am surprised R2G didnot recall these inferior quality sofas. I was a loyal customer of R2G for several years but looks like i need to start shopping other stores like Ashley or Nebraska. I am really frustrated after spending more than $1300 and 3 year of normal use that these are going to end up in trash.
 
Donot buy leather sofas from Rooms to go. 

 

This report was posted on Ripoff Report on 10/26/2015 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rooms-to-go/nationwide/rooms-to-go-bad-quality-leather-used-on-sofas-which-dont-last-more-than-3-years-nationwi-1263678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Sent an Email to Tellus on Oct 21

AUTHOR: - ()

POSTED: Friday, October 30, 2015

Hello,

 

I sent an email to your email TellUs@roomstogo.com on Oct 21 i.e 5 days before i posted here with all the attachments and customer number.

I was hoping you would respond to my email but after enough wait i posted it here.

Please let me know if you want me to resend,

Thanks!

 

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#1 UPDATE Employee

Tellus

AUTHOR: TellUsRTG - ()

POSTED: Friday, October 30, 2015

This looks bad. Would you be able to send us your order info to Tellus@Roomstogo.com so we can look into this?

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