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Report: #1256409

Complaint Review: Russell Cellular - AKRON Ohio

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  • Reported By: Patrice — Akron Ohio USA
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  • Russell Cellular 790 Arlington Ridge, Set 215 AKRON, Ohio USA

Russell Cellular Charged me more for phone than advertised AKRON Ohio

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 After taking time to tell my story it got erased when I submitted it,so heres an edited version. Tried to order a new phone from Verizon,no one home that week to sign for it.The rep called Russell Cellular and they assured him they knew the Edge package with Core Prime phone for $7 a month x 24 months plus $45 1GB data due to $15 discount per month. So I went there on July 18th to order phone. In short the new girl at Russell Cellular messed up my paperwork,and even though I called within 24 hours and after trying several times to get a hold of them,I talked with new manager Brian which said nothing he can do now. I have been in contact with Verizon from the beginning which fixed my plan but am still getting charged $10.41 a month for phone.Verizon said they can't fix the $81.84 extra I will be paying for phone because Russell charges more. I was surprised that Verizon is so willing to loose a loyal customer of over 20 years.

This report was posted on Ripoff Report on 09/22/2015 05:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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