RV and Van Surplus Cancelled order after 60+ days and still no refund Elkhart, Indiana Internet

I placed an order with RV and Van Surplus for a stainless sink, range hood and some table legs on Dec 18, 2015. I promptly received an email thanking me for my order and that my items would be shipped out within 5-7 business days and that I would receive an email with tracking information at that time.

I waited until after the holidays to follow up thinking that there may have been a delay in getting everything our due to Christmas, New Years etc... I called on 4 Jan, 2016 and was told by Bob that was the case and they expected to get my order out the door in the next few days. They were just waiting for the sink to come from their supplier--which they expected in later that week.

I called again on Friday the 8th and was told they were still waiting for the sink from their supplier. It should be any day now.

I called again the following week and was told Bob was in a meeting and he would call me right back. No call back. I was able to get a hold of Bob a day or two later and was told that the sink was in a shipment from China and waiting in customs--it should be cleared any day now. Fast forward to the 8th of February, still no tracking number, still no call back or email with information. I called Bob and asked him the status of my order. I was told it was they were still waiting on the sink to come in from customs. I asked if he had the other items in stock and maybe he could just ship those to me: Nope, nothing in stock. I asked him to cancel my order and he said no problem he would cancel it and take care of it.

Now we're into March and no refund. They have not responded to emails or phone calls regarding the issue. I am taking up a dispute with my credit card company to reverse the charges.

This has been one of the worst experiences I've ever had with a company. I own a small company so I understand the importance of customer service and delivering on your promise. RV and Van Surplus fails on both accounts.

There are plenty of other vendors out there that deliver what they say they can and will be able to meet or beat their prices.

Avoid this company and save yourself the aggravation.