Sam Moon Scammed by Sam Arlington Texas

Today I purchased three items from this store, two pairs of earrings and one bracelet. When I got to the car I opened the bag and there was no bracelet. I returned to the store and asked the clerk. She looked around, then said she knew she had placed the bracelet in the bag. She called for another employee and he went to check something. When he returned he said he viewed the video and confirmed she placed the bracelet in the bag.  I didn't think to ask to view the video myself.

The bag holding the jewelry is only 7" long and the bracelet was stretched full-length on cardboard. I assumed the bracelet was folded in the bag; this is why I opened the bag as soon as I got to my vehicle. There is no way the $18.50 bracelet jumped out of the bag from the counter to the parking lot.

I have been shopping at various Sam Moon locations over twenty years and I am very disappointed in this event. I am not the type to create a scene, I just don't go back.