Samsung Galaxy S7 Edge, Screen Crack, Nationwide

We have been loyal Samsung customers. We have Samsung Tv's (flat screen TV went out after not even owning it for two years, has lines on screen), bluerays, also own Samsung phones. We were so excited when the Galaxy S7 Edge came out. 

My husband purchased both me and him one. One day my husband noticed the bottom of his screen was cracked and the crack spread and started flickering green. He never bumped or dropped his phone. 

Not soon after, my phone cracked. I thought someone must have done something to it. Mine also flickered green. 

I was cleaning one day and the shelf where I kept my charger, I noticed the part that plugs into the wall was brown. I realized it had been melting. 

If I hadn't kept it plugged into a surge protector it could have burned my house down with my family and animals inside. If the ouside of the charger was burned imagine what the inside looked like. 

I contacted Samsung customer support and they told us that our phones probably cracked from the battery swelling. They gave us the run around for about a month. Finally, after going through different levels of people, I could send my phone in. They were aware of the crack. 

The same day they received it, they sent it back. On my ticket it said touch screen abuse and the coverge was for the phone getting warm. 

We have insurance through Verizon, but I don't understand why we have to pay 200 dollars each on a 900 dollar phone getting warm and cracking. Samsung is not going to fix our phone. 

I would like to see Samsung executives would like to use my charger to charge their phone in their home. In the meantime, I have been paying on a phone that I have not been able to use in almost two months.