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Report: #107559

Complaint Review: Samsung - Rancho Dominquez California

  • Submitted:
  • Updated:
  • Reported By: Mustang Oklahoma
  • Author Not Confirmed What's this?
  • Why?
  • Samsung 18600 Broadwick Street Rancho Dominquez, California U.S.A.

Samsung cell phone repair ripoff Plano Texas Rancho Dominquez California

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Samsung repair office in Plano, TX charged me $130. to repair my cell phone (with camera). It passed their tests before being sent back to me. It worked for 2 weeks before it started acting up and it got worse.

They had me send it in, they shipped it back as unrepairable. Then they said it was fixed when they sent it to me the first time and that this problem is a second problem. Why not guarantee any phone that passes their few minutes of testing with a 10 year warranty since any subsequent problems are different, billable, issues?

I never abused or even dropped the phone after it was "repaired". After much complaining, they asked me to return it a third time. Then they shipped it back with "corrosion" noted. No explanation, no contact.

I just wanted a $130. credit towards a new phone. I have been without a phone for 4 months so they owe me for that, too.

Luke
Mustang, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 09/08/2004 09:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung/rancho-dominquez-california-90220/samsung-cell-phone-repair-ripoff-plano-texas-rancho-dominquez-california-107559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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