Report: #1421218

Complaint Review: SAT BURMAR

  • Submitted: Fri, January 05, 2018
  • Updated: Fri, January 05, 2018
  • Reported By: Pierre — Naquera other Spain
  • SAT BURMAR

    Mutxamel, Valencia / Alicante
    Spain

SAT BURMAR HIDROMASAJE Y SAUNAS borderlines Mutxamel Valencia / Alicante

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1/ the agente Harvia who sold me the generador have me waited 2 months to install it and let me down without installing it!
.2/ saunapool.es mayor distributor de espana, me alienara con la historia de enviar un manual a un desconocido que luego no contesta ni a ellos el telefono, eso podria gente en confianza si claro...
3/ me enviaron un instalador a dos veces el precio que me dejas con un sauna a 23 grados!!
4/ ahora que falta cambiar de resistencia me dicieron que el tecnico pasaria el dia despues, pero nunca lo llamaron, eso estaba por alienar poco mas,
5/ saunapool.es me dices, no estamos responsable de tu problemos poruqe no te vendemos el generador, vees como un distributor nacional se quita toda la responsabilitad,

6/ por fin Rosa me deciera que me enviara una otra resistencia de mas, y nunca lo a echo

7/ sat service por reparar el generador me tenia dicho que podria llamar el en caso de problemos pero despues de hablar con Rosa el abuso de poder, el tecnician no quieres venir no mas, eso es la ayuda de saunapool. [continued below]....

.....es el unico distributor de Harvia en Espana, gente, buena suerte.

8/ el control panel instalado dentro es malo, es a poner a fuera

9/ no se puede anadir una resistencia de 3.6 kwt en este genrador, hay riesgo de fuego

10/ los cables empezaron a tomar fuego, voy a poner una foto de la conexion echa por este borderline. 

despues de comprar el generador y llorar 20 veces que me lo installa el agente me enviara unos fotos de el con su caballo, la verdad, lo digo por harvia, yo lo que queria es una instalacion correcta, no un chaval que me envian foto de el con su caballo, pero que tipo de agente tienes a Harvia!!!!

nota que los generadores de 5kwt a 15kwt son los mismos, lo que cambia es la resistencia, tu piensaria que el tecnico tomaria algun resistencia de mas , tu a esperando 3 meses o 4 meses, el te carga dos veces mas vienes de muy lejos, no toma ni una resistencia de mas, ni mira si el sauna se claiente? normal, si es normal, lo dejo a ti, que vas a leer lo, por fin peudeser que harvia funcionna con este gente de marbella, y como muchas cosas en este pais, es reservado a los muy ricos, si tu estas con dolores de artrosis, con Harvia, tu puedes comer la M ....a. gracias

por los medidas, nada es vale, los informaciones son falsa, por algo de 8 metros cubos echo a exterior te falta minimo 9kwt por calentar lo y es 2 horas por calentar, al final es mucho electricidad, y mucho mas grande aparato que te falta, no te fias a lo que dicen, entre algo echo a exteior y algo interior , ellos no hacen ningun diferencia y es falso.
lo hicemos con mucha isolation y no cambio nada, el tecnico diciendo es muy bien echo , tendria mucha calor enates de corir saliendo...y la otra que te dices al final que tu sauna es mal echo....
primero ca,bio de resistencia, tenia a llamr un electricista, tenia a recibir segunda resistencia, pues no a sido enviado, claro. gracias


el sensor de temperatura, en el libro dicen de instalarlo arriba donde hay mas calor, con silicona, y que solo 0,7 mm del sensor sale de la pared. yo lo tengo instalado asi:
saliendo de la pared de 4 cm, instalado abajo de la pared en un tubo suleto sin silicona con aire frio entrando. eso es lo de los 580 euros por la instalacion
el difusor de vapor en direcion de una puerta de cristal muy fria. sin rellenar los agugeros echo por error en la pared, sin limpiar nada de la obra despues, sin verificar que se calienta, sin que el tecnico vuelves por ayudar y installar los dos resistencia de mas que me faltaba.

 

 1 / the agent Harvia who sold me the generator have me waited 2 months to install it and let me down without installing it!
.2 / saunapool.es largest distributor in spain, I will be alienated with the story of sending a manual to a stranger who later does not answer or to them the phone, that could people in confidence if clear ...
3 / I was sent an installer at twice the price you leave me with a sauna at 23 degrees !!
4 / Now that we have to change the resistance, they told me that the technician would pass the day later, but they never called him, that was to alienate a little more,
5 / saunapool.es tell me, we are not responsible for your problems because we do not sell you the generator, you see how a national distributor takes all the responsibility,

6 / finally Rosa told me to send me another resistance of more, and I never do it

7 / sat service for repairing the generator had told me what I could call in case of problems but after talking with Rosa the abuse of power, the technician does not want to come no more, that is the help of saunapool.es the only distributor of Harvia in Spain, people, good luck.

8 / the control panel installed inside is bad, it is to put out

9 / can not add a resistance of 3.6 kwt in this generator, there is a risk of fire

10 / the cables started to fire, I'm going to put a picture of the connection sent by this borderline.

After buying the generator and crying 20 times I installed the agent sent me some pictures of him with his horse, the truth, I say by harvia, I wanted a correct installation, not a kid who sent me a photo of the one with his horse, but what kind of agent do you have to Harvia !!!!

note that the generators from 5kwt to 15kwt are the same, what changes is the resistance, you would think that the technician would take some more resistance, you waiting for 3 months or 4 months, he will charge you twice more you come from far away, Does not take a resistance for more, or see if the sauna is clear? normal, if it is normal, I leave it to you, you will read it, finally peudeser that it worked with these people of Marbella, and like many things in this country, it is reserved for the very rich, if you are in pain of arthrosis, with Harvia, you can eat the M .... a. Thank you

for the measures, nothing is valid, the information is false, for some 8 meters cubes echo to outside you have a minimum of 9kwt to heat it and it is 2 hours to heat, in the end it is a lot of electricity, and much bigger device that you need , do not trust what they say, between something made external and something internal, they do not make any difference and it is false.
we did it with a lot of isolation and I do not change anything, the technician saying is very well done, it would have a lot of heat when running out ... and the other one that you say at the end that your sauna is badly done ....
first ca, bio of resistance, had to call an electrician, had to receive second resistance, it has not been sent, of course. Thank you

the temperature sensor, in the book they say to install it up where there is more heat, with silicone, and that only 0.7 mm of the sensor comes out of the wall. I have it installed like this:
coming out of the wall of 4 cm, installed under the wall in a suletube without silicone with cold air entering. that's about the 580 euros for the installation
the steam diffuser in the direction of a very cold glass door. without filling the holes I mistakenly put in the wall, without cleaning anything of the work afterwards, without verifying that it gets hot, without the technician coming back to help and install the two more resistance that I needed.

This report was posted on Ripoff Report on 01/05/2018 02:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sat-burmar/mutxamel-valencia-alicante-03110/sat-burmar-hidromasaje-y-saunas-borderlines-mutxamel-valencia-alicante-1421218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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