Report: #183132

Complaint Review: Search For Talent, SFT Casting Talent Network, Inc. - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Glen Ellyn Illinois
  • Search For Talent, SFT Casting Talent Network, Inc. San Francisco, California U.S.A.

Search For Talent, SFT Casting Talent Network ripoff scamming talent artisits San Francisco California

*REBUTTAL Owner of company: Search for Talent is NOT a scam

*Consumer Comment: Better Than I Got

*Consumer Suggestion: Contact your bank or CC company...

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Search For Talent (SFT), a Casting Talent Network, Inc. company, is full of nothing but scam artists who are dishonest and distasteful. My finacee recently contacted them for information, he was notified that he would be charged $1.98 for a "packet" of information about the company and information about local casting calls for actors. He was then offered to sign up on thier website to create a profile and be able to post photos so he could network and recieve updates on future casting calls. He simply said he was not interested because he did not want to pay the monthly fee of $19.80.

We recieved the "information packet" a few weeks later. It only contained two peices of paper. The first page had a short congratilations letter on joining thier company. The second page consisted of only 5 casting calls (which 4 out of the 5 were passed the deadline). He did not qualify for any of the casting calls.

A couple weeks later we got our bank statment, we were charged the $1.98 , and 6 days later charged $19.80. My Fiancee called SFT and tried to complain but all they offered was one month free of thier internet service, after being fed up with them he hung up the phone and went online to try and cancell his account. He could not do so. So, he tried to call them, but was on hold for over 45 minutes. Once again they claimed they could not do anything.

The next day I decided to call, I asked to please refund the money and to cancel the internet account because we did not wish to be part of thier company anymore. After 30 minutes of being on hold and after about 5 minutes of a customer service rep with a bad attitude I was offered 2 free months I simply said no, he said there was nothing he could do and hung up on me. I tried several other times that day to get in contact with them and I could not.

The next day I called again telling them that they charged me for a month when I wished not to even have the website account. He tried to explain I could not be refunded the money.Stating that we already used a month fo the service (how can you use a month of service when you had only been signed up with the company for 10 days?) So I told him to just cancel the acocunt, he refused, became very rude, spoke with a nasty attitude, then started to raise his voice and eventually yelled at me claiming I was wrong. As to which I responded in an angry way by also yelling. He responded by hanging up on me.

After an hour later I finally got through to someone else who claimed we were using the web site wrong, I said I didn't care, just close the acocunt now. He continued to look up our account info to see what we had done, when then he replied "oohhh..you've been penalized with points taken away due to your past phone call where you profanly yelled at our customer service rep. so we can't cancel your account because it is up to him and he does not like you, so unless you call him up and appologize we can not do anything" at this point I became frustrated again when I told him the only person I have to comply with to cancel my account is me or my fiancee. We are the ones paying for it (although we never agreed to) so there for we are the ones who can cancel it at anytime and we don't have to go through a specific customer service rep. to do so. After about 15 minutes of him also arguing and having a nasty attitude with me he fianlly agreed to allegedly cancel the acount. Although after 5 attempts in 4 days, I'm skeptical to belive them.

Glen Ellyn, Illinois

This report was posted on Ripoff Report on 03/24/2006 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/search-for-talent-sft-casting-talent-network-inc/san-francisco-california/search-for-talent-sft-casting-talent-network-ripoff-scamming-talent-artisits-san-francisc-183132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 REBUTTAL Owner of company

Search for Talent is NOT a scam

AUTHOR: Igor - (U.S.A.)

POSTED: Thursday, December 28, 2006
My name is Igor Reiant and I am the CEO of Search for Talent. I'd like to personally apologize for any problems any former member or employee may have encountered with our service. We've worked with over a million clients in the last two years and have designed our sales and customer support procedures to accommodate every one of them. However, as with any company, problems and mix-ups do occur, and we do our utmost to solve them and prevent similar issues from happening in the future.

We are not hiding anything. When new clients sign up with Search for Talent, they pay a small fee for shipping and handling of their welcome package, then have a period of time to test out the site to see if they wish to continue with us. If the member does not want to be a part of the service and pay the monthly fee, then they must cancel during this trial period. Members of Search for Talent have the ability to cancel online at any time and send questions through the site directly to Customer Support. If a client prefers to speak to the Customer Support Department by phone, our toll free phone number is provided during the initial sale and on the website. By calling 1-800-710-4210, you will be directly routed through to a real person who can answer questions, provide refunds and help you with any problems you may have. There are no phone prompts or mazes to go through, and wait time typically does not exceed three to five minutes. I apologize if you had an unpleasant experience with Customer Support, but know that such behavior is against company policy and we do correct it whenever it occurs.

Search for Talent is constantly working to improve our Customer Support Department, Sales Department and our website as a whole. We post thousands of new casting calls every week for people working to break into the entertainment industry. Search for Talent has also signed up hundreds of Casting Directors and Photographers who contact our members every day with upcoming opportunities. We are consistently growing and expanding, but it's not because we're a scam it's because Search for Talent works.

Thank you

Igor Reiant
CEO Search for Talent
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#2 Consumer Comment

Better Than I Got

AUTHOR: Christina - (U.S.A.)

POSTED: Thursday, October 05, 2006
I didn't even receive the package. I asked the lady on the phone, "Will I be charged for anything else?" She said, "Not unless I wish to use the website." I said, "No."

I bought a $5 movie from Wal Mart, which ended up costing me $15, overdraft from my savings is $10 vs. the usual $30 overdraft fee. It wouldn't have if SFT Casting didn't take $20 out of my account. I knew I didn't have much money in it so I didn't use my account for a month. I look online to check my account to see my checking & savings is gone. I ended up owing $80 on my debit card from overdraft fees and a couple of charges. I put $100 in my bank to pay it and put a little money on it. I had also cancelled the "membership" by this point.

They charge me for another month a few days later! I had to write them a time consuming letter.
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#1 Consumer Suggestion

Contact your bank or CC company...

AUTHOR: Giselle - (U.S.A.)

POSTED: Friday, March 24, 2006
...and dispute this charge. I'd quit trying to work things out with that company and I'd have my bank or CC company do a chargeback.
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