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Report: #59546

Complaint Review: Sears - Clay New York

  • Submitted:
  • Updated:
  • Reported By: Oswego New York
  • Sears Great Northern Mall Clay, New York U.S.A.

Sears Service Warrantee Dept rip-off. Clay New York

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In April, 2001, I purchased a Kenmore Washer from Sears. After having it one month, a service repair was needed(transmission was shot). I then purchased an extended warrantee.

On April 9, 2003, I phoned for service repair(under warrantee) and was told that my warrantee had expired 1 yr. after purchase. I was told that no extended warrantee was purchased, and that there would be a charge for the call. I told them to forget it.

Approx 2 wks later, a renewal offer for warrantee was sent to me, at which time I phoned to see just when the last one had expired. I was told in May, 2003. Miraculously,it was on file.

I requested a new service order be granted/covered and based on my first call(to which they had no recollection or record). I was then told that I would be charged because NOW, my warrantee had expired..."Sorry,it has just been days, too. There's nothing we can do about it"

I offered that I had a long distance phone call to them(after having phoned the (800) # for service 1st) on April 9th, 2003, and that was proof of my call. They disagreed. I was told to file a complaint with the National Customer Relations Dept. They would "see what they could do". "No Promises though...and again. Sorry."

Suzanne
Oswego, New York
U.S.A.

This report was posted on Ripoff Report on 06/04/2003 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/clay-new-york/sears-service-warrantee-dept-rip-off-clay-new-york-59546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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