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Report: #434223

Complaint Review: Sears - Clinton Maryland

  • Submitted:
  • Updated:
  • Reported By: Temple Hills Maryland
  • Author Confirmed What's this?
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  • Sears 8827 Woodyard RD Clinton, Maryland U.S.A.

Sears Essentials, Bait and Switch Lawn Mower, Lawn Mower switched in box with cheaper mower Clinton Maryland

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Sears Essentials on Woodyard Road Clinton, Maryland, 20735, pulls bait and switch on lawn mower. Lawn Mower Pictured on the box isn't what's in the box. A Cheaper model placed in box, Sears has failed to address problem, store manager now lies, probably since problem has gone on so long.

The lawn mower I purchased from Sears of Woody yard Road, Clinton, Maryland. This mower was purchased the day after black Friday. Without a store model I purchased it by the picture on the box, the mower I received was not what was in the box, Sears has failed to respond with a resolution, in fact I have phone corporate on 12/1, 12/5, 12/7, 12/8, 1/8/09, 1/16/09, 2/16/09, 3/7/09, 3/12/09, 3/14/09.

Once I did speak to the store manager in which she turned around the story of the wrong lawn mower such as you weren't here on the right day? You got a bigger box? To the point I became frustrated and wanted to speak to the district manager.

I phoned again today 3/14, at which point I was told the store manager has spoke to me 9 times, this is untrue! I'm furious that the problem has not only NOT been corrected but the store manager has now lied; you cannot speak to a district manager now that a store manager has SAID they have corrected the problem.

The problem is, Sears sold a lawn mower the picture on the box is NOT what was inside the box! I was told on all the calls listed above that someone would be contacting me, they haven't! I want the mower that I paid $180 for to be the one pictured on the box.

Store:
Sears Essentials, 8827 Woodyard Road, Clinton, Maryland, 20735, store manager; Yulinda Summers

Dee
Temple Hills, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/14/2009 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/clinton-maryland-20735/sears-essentials-bait-and-switch-lawn-mower-lawn-mower-switched-in-box-with-cheaper-mowe-434223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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