Sears Not honoring their extended warranty, fabricating information to void the warranty. Ft Lauderdale Florida

I couldn't agree more with Jay who also responded to your report... the employee-insider of Sears who comments about the poor, lack of training Sears provides to its employees, etc etc. Everything he said regarding Sears and its bad business practices couldn't be more true.

Unfortunately the sales reps get to take the beating. Working straight commission, no costs covered by Sears PERIOD. No gas, car, phone allowance. Nothing!! Then when it is time to pay the sales rep, Sears creates a multitude of bogus deductions in your commissions, leaving you with next to nothing.

Sears doesn't stop with just ripping off its customers. Sears rips off their employees just as well. I can attest to that first hand and have already filed with the Dept of Labor which resulted in an Administrative Order of Determination in my favor ordering Sears to pay me over $12,000 in earned wages. Of course, Sears and their attorneys have filed an appeal.

See my Report: #342824

See my reply to Report: #200896.

Was a customer of sears(s-mart) since 1978. Mom worked for sears for 17 years. I worked there for a couple of years. For years I bought everything from them. Few years back I had maintenance agreements(MA's) on the washer, dryer, water softner and garage door opener, probably $3 or $400 per year. The garage door opener starts acting up, so I called for them to come out and repair it. FIVE trips later, it's still not repaired. No show, late show, the first moron drives off and says he "thinks" he fixed it, he didn't, no parts, the part didn't arrive, the wrong part arrived, finally I'd had enough of sears and cancelled my MA's on ALL my items, got the refund and cancelled sears. The funny part is after I'd cancelled and gotten the refund, they sent me the correct part which I installed myself in 5 minutes. After I cancelled sears, I've bought over $10,000 worth of items from other stores. Another refrig last week for $600 for the church that I would have bought at sears. There is no comparison to what they use to be.

Sean,

Unfortunately, you are not the only person who has had problems with the Sears Holdings Corporation!

I think I know what part of the problem might be!

When I first applied to Sears, I did so over the Internet and I can say that this ongoing adventure is incredible. It is incredible because of the lack of training and lack of professionalism that this company provides to their employees and I feel that this is just one reason why you have had problems with the company that I work for!

For example, when I went in for the first interview, I had to wait over an hour because they were late for my interview. On the second interview, I had to wait Ninety-five minutes, because the manager had quit!

Sears training involved sitting in front of a computer for their highly valued Etraining class and this is where they simulated operating their cash register. These and other simulations were done on old computers that had broken keyboards, dirty headphones and fried sound cards. Of the five people that were being trained, we only had one fully working computer.

Now picture five computers that are plugged into the same electrical outlet which happens to have exposed wires because it is broken and you will have a good idea as to the quality training area that the Sears Holding Corporation provides for its employees!

Trust me, the training issues and problems is an ongoing problem. In fact, I and the others were sent out with no training. When I brought this to the attention of a visiting Sears Vice-President, he rolled his eyes as I was talking to him and he walked away. Another example of Managements lack of professionalism involves a District Manager who likes to slam doors if employees are talking too loud in the Hub.

I would also like to add that as an excuse for the lack of training and poor quality training, one manager stated that employees must have the initiative to train themselves, that they should not rely on the company.

If the employee tries to bring a problem to a supervisors attention, there is a good chance that it won't go anywhere, nothing would be done to address the problem. If I the employee can't have problems taken care of, just what makes you think that you the customer will have problems taken care of?

Again, keep in mind the fact that a Sears Vice-President would not listen and rolled their eyes. Keep in mind that we have to deal with a childish District Manager who feels that slamming doors will make a point and teach us lessons!

Discussions with Human Resources about training issues and hostile work environments are ignored. Calls to HR at the 88Sears number result in waits that are far longer than what you experienced and they hang up on us as well. Do you see a pattern?

To give you an idea as to how serious the problems are at this company, let me close with two additional incidents, one that involves theft and the other that involves unethical conduct.

The theft incident was spotted by an employee who immediately contacted the Loss Prevention team.

Despite the fact that Loss Prevention was standing next to the shoplifter, the person walked out of the store with over $350 dollars of stolen merchandise because Loss Prevention did not see it occur. The employee who spotted the shoplifter and watched them put items into the bag was told that they should have gone over and made the person feel uncomfortable by asking if they needed help.

The second incident involved an employee who used another employee's associate number to look up a credit card account.

Now to do this, you have to have the customers Social Security Number which the customer must type in and you must have the customer's driver license number which also must be keyed into the system. Now this wouldn't be a problem if the customer is standing there and you have positive identification. But it should be stressed that the employee didn't use their associate number, they used somebody else's number and they did this while talking to the customer on the phone!

Do you think anything was done about this?

Sean, I know what you went through actually happened because I have been told that same story by other customers and the reason why I am writing a response is too document the things I have seen and document things that happened because I really do believe that the Sears Holding Corporation has major problems with ethics, training and professionalism, as you have found out, and I really do believe that Sears Management would take retaliatory actions against me.

The bad part about this is the fact that their are a lot of other companies with the same problems!

Thank you for writing in!

They are very quick to try to sell service contracts, but they now refuse to send out anyone to any address in Massachusetts. The person I talked to said they had just gotten a company memo saying that. If you got someone to come out, you are lucky. We had a dishwasher under service contract, they refused to send anyone. Previously, they refused to repair a kitchen range, but at least they showed up.

I asked over the phone what was the reason for not honoring service contracts, and was told "increased demand", whatever that means. It makes no sense to me.

We got a replacement dishwasher at Lowe's instead, and are very happy with it. We will never buy another appliance at Sears.

They are very quick to try to sell service contracts, but they now refuse to send out anyone to any address in Massachusetts. The person I talked to said they had just gotten a company memo saying that. If you got someone to come out, you are lucky. We had a dishwasher under service contract, they refused to send anyone. Previously, they refused to repair a kitchen range, but at least they showed up.

I asked over the phone what was the reason for not honoring service contracts, and was told "increased demand", whatever that means. It makes no sense to me.

We got a replacement dishwasher at Lowe's instead, and are very happy with it. We will never buy another appliance at Sears.

They are very quick to try to sell service contracts, but they now refuse to send out anyone to any address in Massachusetts. The person I talked to said they had just gotten a company memo saying that. If you got someone to come out, you are lucky. We had a dishwasher under service contract, they refused to send anyone. Previously, they refused to repair a kitchen range, but at least they showed up.

I asked over the phone what was the reason for not honoring service contracts, and was told "increased demand", whatever that means. It makes no sense to me.

We got a replacement dishwasher at Lowe's instead, and are very happy with it. We will never buy another appliance at Sears.