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Report: #343862

Complaint Review: Sears - Glassboro New Jersey

  • Submitted:
  • Updated:
  • Reported By: Deptford New Jersey
  • Sears Delsea Drive Glassboro, New Jersey U.S.A.

Sears sears sale rip-off Glassboro New Jersey

*UPDATE Employee: Some Help

*UPDATE Employee: Some Help

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I purchased a wood chipper from the Sears in Vineland, NJ. The sales associate told me that the floor model was the last one left, but assured me that it would work fine. He also informed me that he couldn't even order me one because it was last year's model.

After taking the chipper home, I added gas and oil and started it. The machine ran fine for about 2 minutes and stopped dead. I checked inside for a jam, which would have been impossible since I had not even tried to chip anything yet, and there was nothing.

So I loaded it up, by myself, and took it back to my local Sears hardware in Glassboro, NJ. When I got there, I unloaded it, by myself and parked it in front of the store. I'm sure I did not look very pleasant when I walked in. This is probably why the store manager scooted off into his office when I approached the register. (It's pretty hard to hide when your photo is plastered above the customer service desk.)

The assistant manager, Joe B., offered to help me. I showed him my receipt and explained the situation. The following 10 minutes transpired like this: I ask a question, Joe B. goes back into the manager's office and then Joe B. emerges with an answer. His final answer is... he can't help me. He doesn't have any in stock. I ask about the floor model. He tells me it's not put together right. Of course this makes me wonder if the floor model I purchased wasn't put together right? He also informs me that I need to return it back to Vineland (about 35 miles away) because the tax rate is different. This implies that Sears has an ancient point of sale system and can't adjust the tax or he just doesn't want to take the hit of a $650 return. How does Sears process returns from state to state?

I get a customer service number and call from my car. The phone rep., Mary is very nice. She calls the Glassboro store and speaks to Joe B. Joe B. informs her that he can't exchange the machine and can't adjust the tax. He tells her he wants me to get my full refund. I explain that the tax rate is lower in Vineland, so I would actually be getting an extra $22. I say that I don't want the $22, I just want to return the chipper. Then I ask, to be clear, Joe B. would rather lose a customer then suck up $22? Mary says she doesn't know. Then I also inquire how Sears is going to reimburse me for the $4 a gallon gas I've been burning all afternoon; trying to return their faulty product. Mary says there is no way they can. I load the chipper, by myself, into my car.

I go back into the store and ask a sales associate for the name and number of the district manager. She says she knows his name, but not the number. But, she says she will get it for me. The only manager, Joe B. can't be found to give her the number. Now, it's not as if we're searching a crowded stadium, but they still can't find him. So, I leave.

Now I'm off to Vineland. I was able to make my return. However, the sales associate informs me that I can only receive a credit on my Sears charge. Even though I paid $200 in cash and put the rest on my card. By now, I am so tired and frustrated (and the sales associate seems genuinely apologetic) that I say okay.

When I got home, I checked the Sears website for the chipper. I couldn't find it anywhere. I wonder if this product is on sale because there are none to be had from stock and people will be willing to buy poorly assembled floor models? I also wonder if there was a better way I could have spent my only day off this week?

Cbj
Deptford, New Jersey
U.S.A.

This report was posted on Ripoff Report on 06/24/2008 06:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/glassboro-new-jersey-08028/sears-sears-sale-rip-off-glassboro-new-jersey-343862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Some Help

AUTHOR: The Consumerist - (U.S.A.)

POSTED: Wednesday, June 25, 2008
Hopefully I can help explain a few things and help relieve any frustration you are experiencing.

"I purchased a wood chipper from the Sears in Vineland, NJ. The sales associate told me that the floor model was the last one left, but assured me that it would work fine. He also informed me that he couldn't even order me one because it was last year's model."

Floor models are great deals mainly because of the risk of buying one people touch throw things in it and abuse them. Now if I purchase floor models it's always a recommendation to have it tested before putting money into it (regardless of where you purchase it from) and always purchase the warranty on an item like that.

"This implies that Sears has an ancient point of sale system and can't adjust the tax or he just doesn't want to take the hit of a $650 return. How does Sears process returns from state to state?"

Sears does have an older POS and getting it to work for the associate is the hard part. Sears cannot adjust taxes they are not the government and state / local laws differ from area to area.

"I go back into the store and ask a sales associate for the name and number of the district manager. She says she knows his name, but not the number. But, she says she will get it for me. The only manager, Joe B. can't be found to give her the number. Now, it's not as if we're searching a crowded stadium, but they still can't find him. So, I leave."

Managers for sears are 99% of the time in their office being bullied by their District manager on why profits are down and margins stink. Usually there is no manager on the selling floor or they are unreachable.

"Now I'm off to Vineland. I was able to make my return. However, the sales associate informs me that I can only receive a credit on my Sears charge. Even though I paid $200 in cash and put the rest on my card. By now, I am so tired and frustrated (and the sales associate seems genuinely apologetic) that I say okay."

You may receive the 200$ in the form of a check, anything over 100$ can't be refunded at the register (since there isn't that much in them).


"When I got home, I checked the Sears website for the chipper. I couldn't find it anywhere. I wonder if this product is on sale because there are none to be had from stock and people will be willing to buy poorly assembled floor models? I also wonder if there was a better way I could have spent my only day off this week?"

When an Item is discontinued it's removed from the website, Why try to sell something if you can't buy it?
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#1 UPDATE Employee

Some Help

AUTHOR: The Consumerist - (U.S.A.)

POSTED: Wednesday, June 25, 2008
Hopefully I can help explain a few things and help relieve any frustration you are experiencing.

"I purchased a wood chipper from the Sears in Vineland, NJ. The sales associate told me that the floor model was the last one left, but assured me that it would work fine. He also informed me that he couldn't even order me one because it was last year's model."

Floor models are great deals mainly because of the risk of buying one people touch throw things in it and abuse them. Now if I purchase floor models it's always a recommendation to have it tested before putting money into it (regardless of where you purchase it from) and always purchase the warranty on an item like that.

"This implies that Sears has an ancient point of sale system and can't adjust the tax or he just doesn't want to take the hit of a $650 return. How does Sears process returns from state to state?"

Sears does have an older POS and getting it to work for the associate is the hard part. Sears cannot adjust taxes they are not the government and state / local laws differ from area to area.

"I go back into the store and ask a sales associate for the name and number of the district manager. She says she knows his name, but not the number. But, she says she will get it for me. The only manager, Joe B. can't be found to give her the number. Now, it's not as if we're searching a crowded stadium, but they still can't find him. So, I leave."

Managers for sears are 99% of the time in their office being bullied by their District manager on why profits are down and margins stink. Usually there is no manager on the selling floor or they are unreachable.

"Now I'm off to Vineland. I was able to make my return. However, the sales associate informs me that I can only receive a credit on my Sears charge. Even though I paid $200 in cash and put the rest on my card. By now, I am so tired and frustrated (and the sales associate seems genuinely apologetic) that I say okay."

You may receive the 200$ in the form of a check, anything over 100$ can't be refunded at the register (since there isn't that much in them).


"When I got home, I checked the Sears website for the chipper. I couldn't find it anywhere. I wonder if this product is on sale because there are none to be had from stock and people will be willing to buy poorly assembled floor models? I also wonder if there was a better way I could have spent my only day off this week?"

When an Item is discontinued it's removed from the website, Why try to sell something if you can't buy it?
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