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Report: #1279028

Complaint Review: Sears - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shannon — atascadero California U.S.A.
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  • Sears Nationwide USA

Sears appliance,customer service Hoffman Ill Nationwide

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I  bought a Whirlpool dishwasher 8 months ago,it has since had 8 service repair appointments. (Finally breaking for good December 5th) 5 to fix it and 3 they had the wrong parts. I have spent hundreds of hours on the phone being shuffled between departments to no avail. On Decemvber 22nd they finally agreed to replacing the dishwasher. On January 7th they finally called to let me know they cannot deliver and install the dishwasher until January 27th. I have begged for help as it will be almost two months before they replace it and they say they only have one company in this area who does installs for Sears,if I use anyone else my warranty is Void. I have spent countless hours trying to get someone to intervene including  department managers and the local store manager to no avail. Dueing the course of this adventure I have been treated rudely,hung up on and soent hours on the phone with no resolution. Sears is on a downward sprial avoid them at ALL costs!!!!!

This report was posted on Ripoff Report on 01/08/2016 10:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/nationwide/sears-appliancecustomer-service-hoffman-ill-nationwide-1279028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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